Distribution Engine

(5)
5.0 out of 5 stars

Automatically assign Leads & Cases from Salesforce queues to team members

Work for Distribution Engine?

Learning about Distribution?

We can help you find the solution that fits you best.

Distribution Engine Reviews

Ask Distribution a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 5 Distribution reviews
LinkedIn Connections
Distribution review by Josh D.
Josh D.
Validated Reviewer
Verified Current User
Review Source

"Easy round-robin type distribution of any records "

What do you like best?

That the day-to-day administration such as adding team members to distributors or temporarily disabling a team member (e.g. for out-of-office) can be handled by the Sales team manager.

What do you dislike?

There isn't much to dislike as the app is relatively 'does what it says on the tin'. The only issue we've had is that in the past it has taken a few days for new licenses to be provisioned.

Recommendations to others considering the product

I haven't used anything else, but if you are looking for a way to easily distribute records by quantity and quality (or any attribute), this will do that.

What business problems are you solving with the product? What benefits have you realized?

We use distribution engine to distribute new leads evenly among our SDR teams. The word 'evenly' is important, as distribution engine allows us to do this not just by even quantity but by even quality. We rate new leads using another App from A to D. Each of our SDRs now gets an even number of A/B leads and C/D leads. As you can imagine, this is a very popular app among our sales teams!

Sign in to G2 Crowd to see what your connections have to say about Distribution Engine
Distribution review by Ashley C.
Ashley C.
Validated Reviewer
Verified Current User
Review Source

"The best lead distribution solution out there"

What do you like best?

I've implemented Distribution Engine at my previous employer and now for my current employer. Both experiences have been fantastic working with the DE team to get up and running. Their level of onboarding and support is top-notch. It's been awesome to see how their solution works with different organizational structures and workflows. If you aren't using DE for your Salesforce lead distribution, do yourself a favor and start a trial. Once you see how much easier it can be to distribute, customize, and make adjustments to your lead assignments, you'll be hooked.

What do you dislike?

I don't have any complaints about Distribution Engine.

They are working on building additional functionality to their alerts and I'm looking forward to seeing how we can leverage that in our organization.

Recommendations to others considering the product

Highly recommended!

What business problems are you solving with the product? What benefits have you realized?

Prior to using Distribution Engine, any changes to lead assignments were tedious and something I would dread having to do. DE makes it easy to add and remove reps from a round robin with zero disruption to the reps or lead flows. I love having alerts when leads aren't getting the attention and care they need. I also appreciate the flexibility to have hot and warm leads in their own round robin, so reps aren't complaining about not getting an equal amount of hot leads.

What Salesforce AppExchange Tools solution do you use?

Thanks for letting us know!
Distribution review by Kris J.
Kris J.
Validated Reviewer
Review Source

"Complex lead assignments made easy"

What do you like best?

This tool allowed for very complex round robin and named account distribution in order to satisfy business requirements for multi-level sales team. The support received from the NC2 is also amazing. I highly recommend.

What do you dislike?

No real negatives, always interested in new features!

Recommendations to others considering the product

This tool will allow you to do what salesforce cannot with round robin and named account assignments.

What business problems are you solving with the product? What benefits have you realized?

We were able to migrate from territory based to round robin assignments within teams, with holdback rules and leads from the same company being 'sticky' to the same rep to avoid multiple reps calling into the same account.

Distribution review by Alex C.
Alex C.
Validated Reviewer
Review Source

"Can't live without it!"

What do you like best?

Very easy to setup and distribute any object within salesforce. You can start with basic lead routing and move forward to complex case routing, accounts, SOQL queries, there are really not limits when it comes to DE. We have standardized this app for all functional business units @ Shutterstock, once we deploy a new group we set them up with DE, historical BUs get this app as well.

What do you dislike?

There is not too much we don't like about DE, the team is small and growing but that is the nature of a startup so not really much they can do.

Recommendations to others considering the product

If you have a lead routing, case routing... any sort of automatic routing problems, look no further!

What business problems are you solving with the product? What benefits have you realized?

We route leads, contacts, opportunities, accounts, cases mostly by language and skill. We have freed up hundreds of hours for our customer service lead team by implementing this app in our salesforce instance. We have also improved our email response time to our customers significantly, so while internally there was a great benefit, it was our customers our support channels who saw the true benefit of the app.

Distribution review by Becca A.
Becca A.
Validated Reviewer
Review Source

"Distribution Engine Rocks!!"

What do you like best?

They are the only app that allows us to automatically distribute cases to service teams based on pre-set criteria out of a queue.

What do you dislike?

Nothing - it is the best - developers are very responsive

What business problems are you solving with the product? What benefits have you realized?

No longer have to manually assign cases

Kate from G2 Crowd

Learning about Distribution Engine?

I can help.
* We monitor all Distribution Engine reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.