Dixa is a cloud-based, multichannel customer service platform

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Dixa Details Provided by: Thomas S.

Dixa Details Provided by: Thomas Sønderbjerg Larsen

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About Dixa

Dixa is a customer service software solution that allows agents to deliver personal support across phone, email and chat. With no installation or maintenance required, users can access the platform from a browser and deliver support to customers on the channel of their choice. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort.

Dixa makes it possible to know your customers the second they reach, regardless of channel. By displaying customer conversation history and order history instantly, your team will have the information they need to solve customer inquiries faster and with less effort.

All conversations types (phone, email and chat) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include: VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting and advanced routing.

Dixa’s user friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in happier customers and a growing business.

How do you position yourself against your competitors?

Unlike many of the other customer service solutions out there, Dixa was conceived as channel-neutral from the start. This has allowed us to provide a platform that is simple to set up (no IT needed) and easy for agents to use. The Dixa interface also allows agents to have a clear view of a customer’s history from the moment the customer reaches out, saving the agent time and effort while strengthening customer relationships.

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