Dixa

Dixa

(18)
4.3 out of 5 stars

Dixa is a cloud-based, multichannel customer service platform

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Showing 18 Dixa reviews
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Dixa review by <span>Max Z.</span>
Max Z.
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Verified Current User
Organic
Reviewed On

A customer service platform which strives to be the best but at the same time simple to use

What do you like best?

While using the platform you will come across the customization that simple PC user can handle. You can build chat and call flow in a moment, no technician needed, everything is visual and simple for you.The platform will do the hard work. You can get support 24/7 without filling bundle of additional forms, just join chat and get your answer. Every feature/customization needed for you will be reviewed and if useful - implemented quickly.

What do you dislike?

Some good features are still under construction, but critical for good support are there. Some features need to be improved and polished.

Recommendations to others considering the product

If you came across issues that may influence the support excellence - be sure to check with dixa support team, you will get a solution to your issue or an advice.

What business problems are you solving with the product? What benefits have you realized?

We use everything: chats, emails, calls. Still, expecting to have facebook, but integration should be smooth, not as seen on other CRMs. It helped a lot establish good communication with our customers as we try to solve everything straight away, without transferring tickets back and forth. The benefit is that we initially lacked ticketing at some points, but after a simple conversation in chat we got a good advice first and an update 3 weeks later with the "mark as follow up" option. So that is what I call a solution which cares about the excellence of customer support service you provide to your customers, my support team is also happy.

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Dixa review by <span>Kristina Z.</span>
Kristina Z.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Outstanding Tool

What do you like best?

Easy integration, User Friendly interface, Helpful Alalytical tools, Ability to request a feature that is not presented right now.

What do you dislike?

Everything seems well for me. Even if we are facing an issue, it doesn't have a big impact on our business, because the resolution time is very fast.

Recommendations to others considering the product

The price is really matters, and with Dixa you will definitely not be overpaying.

What business problems are you solving with the product? What benefits have you realized?

This solution works brilliantly well for solving a customer service issues. With Dixa we have an omnichannel approach to our potential customers and giving them an opportunity to contact us in the most convenient way whatever it is a phone, email, chat or a contact form. With a Search function you can easily find all the interactions with the client via all of these channels, which is absolutely amazing. Email templates also solves the problem when you have a very tough day and pool of clients, and need to provide them with an immediate response. Another nice thing is that we can set up a flow for our inbound calls: 1) we can set our opening hours and an appropriate actions like automatic Voice Mail for out of business, 2) when we are online, there is an option to set a buttons for contacting a different departments.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
Dixa review by <span>Christoffer R.</span>
Christoffer R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy to communicate with clients in one place!

What do you like best?

The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place.

What do you dislike?

Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing.

Recommendations to others considering the product

Give it a try. So simple to use and it makes it possible to gather all the information necessary in one screen. Really makes your job a lot faster and easier.

What business problems are you solving with the product? What benefits have you realized?

It allows me to monitor everything that I am responsible for in one place. I can keep up to date without changing tabs all the time. It also allows me to interact faster with my clients.

Dixa review by <span>Michael P.</span>
Michael P.
Validated Reviewer
Organic
Reviewed On

The best solution for the call center ever!

What do you like best?

Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process extremely handy!

What do you dislike?

When a new update is out some bugs may occur, but the crew usually fix them fast.

Recommendations to others considering the product

If you need easy in use and high-quality solution - try Dixa, you will like it for sure.

What business problems are you solving with the product? What benefits have you realized?

We are done with desk phones now, as all the data can be stored here and it combines a call center inner, so you can actually work using only your cell phone if needed.

Dixa review by <span>Elizabeth K.</span>
Elizabeth K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Dixa is easy to use and affordable platform

What do you like best?

The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed.

What do you dislike?

There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it.

What business problems are you solving with the product? What benefits have you realized?

We are handling our phone calls, live chats and emails through Dixa. It always works fine and we did not experience any inconveniences. All basically works as we adjusted it from the beginning and it can be changed by s at any moment as we need it.

Dixa review by User
User
Validated Reviewer
Verified Current User
Organic
Reviewed On

High quality customer service and user-friendliness

What do you like best?

Dixa has very high quality of their customer service. They respond quickly and are very helpful in resolving any issues that may arise. Further, they seem keen on developing their product and maximizing the user-friendliness. The design is simple and integrates well with add-on products such as the Busylight.

What do you dislike?

The quality of the calls is not always optimal, however, we are unsure of the reason for this. Using the program for outbound calls and e-mails still has some room for improvement, as the service is more focused on handling large amounts of incoming errands. This is e.g. in regards to the sorting functions for conversations and how the e-mails are formatted when sent from the system.

What business problems are you solving with the product? What benefits have you realized?

Dixa enables us to collect all forms of contact with our clients in one portal, making our workflow more efficient.

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