Dixa Reviews

While using the platform you will come across the customization that simple PC user can handle. You can build chat and call flow in a moment, no technician needed, everything is visual and simple for you.The platform will do the hard work. You can get support 24/7 without filling bundle of additional forms, just join chat and get your answer. Every feature/customization needed for you will be reviewed and if useful - implemented quickly.

Some good features are still under construction, but critical for good support are there. Some features need to be improved and polished.

If you came across issues that may influence the support excellence - be sure to check with dixa support team, you will get a solution to your issue or an advice.

We use everything: chats, emails, calls. Still, expecting to have facebook, but integration should be smooth, not as seen on other CRMs. It helped a lot establish good communication with our customers as we try to solve everything straight away, without transferring tickets back and forth. The benefit is that we initially lacked ticketing at some points, but after a simple conversation in chat we got a good advice first and an update 3 weeks later with the "mark as follow up" option. So that is what I call a solution which cares about the excellence of customer support service you provide to your customers, my support team is also happy.

Easy integration, User Friendly interface, Helpful Alalytical tools, Ability to request a feature that is not presented right now.

Everything seems well for me. Even if we are facing an issue, it doesn't have a big impact on our business, because the resolution time is very fast.

The price is really matters, and with Dixa you will definitely not be overpaying.

This solution works brilliantly well for solving a customer service issues. With Dixa we have an omnichannel approach to our potential customers and giving them an opportunity to contact us in the most convenient way whatever it is a phone, email, chat or a contact form. With a Search function you can easily find all the interactions with the client via all of these channels, which is absolutely amazing. Email templates also solves the problem when you have a very tough day and pool of clients, and need to provide them with an immediate response. Another nice thing is that we can set up a flow for our inbound calls: 1) we can set our opening hours and an appropriate actions like automatic Voice Mail for out of business, 2) when we are online, there is an option to set a buttons for contacting a different departments.

The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place.

Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing.

Give it a try. So simple to use and it makes it possible to gather all the information necessary in one screen. Really makes your job a lot faster and easier.

It allows me to monitor everything that I am responsible for in one place. I can keep up to date without changing tabs all the time. It also allows me to interact faster with my clients.

Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process extremely handy!

When a new update is out some bugs may occur, but the crew usually fix them fast.

If you need easy in use and high-quality solution - try Dixa, you will like it for sure.

We are done with desk phones now, as all the data can be stored here and it combines a call center inner, so you can actually work using only your cell phone if needed.

The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed.

There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it.

We are handling our phone calls, live chats and emails through Dixa. It always works fine and we did not experience any inconveniences. All basically works as we adjusted it from the beginning and it can be changed by s at any moment as we need it.

Dixa has very high quality of their customer service. They respond quickly and are very helpful in resolving any issues that may arise. Further, they seem keen on developing their product and maximizing the user-friendliness. The design is simple and integrates well with add-on products such as the Busylight.

The quality of the calls is not always optimal, however, we are unsure of the reason for this. Using the program for outbound calls and e-mails still has some room for improvement, as the service is more focused on handling large amounts of incoming errands. This is e.g. in regards to the sorting functions for conversations and how the e-mails are formatted when sent from the system.

Dixa enables us to collect all forms of contact with our clients in one portal, making our workflow more efficient.