Dixa

4.3
(20)
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Dixa is a cloud-based, multichannel customer service platform

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Dixa review by Max Z.
Max Z.
Validated Reviewer
Verified Current User
Review Source

"A customer service platform which strives to be the best but at the same time simple to use"

What do you like best?

While using the platform you will come across the customization that simple PC user can handle. You can build chat and call flow in a moment, no technician needed, everything is visual and simple for you.The platform will do the hard work. You can get support 24/7 without filling bundle of additional forms, just join chat and get your answer. Every feature/customization needed for you will be reviewed and if useful - implemented quickly.

What do you dislike?

Some good features are still under construction, but critical for good support are there. Some features need to be improved and polished.

Recommendations to others considering the product

If you came across issues that may influence the support excellence - be sure to check with dixa support team, you will get a solution to your issue or an advice.

What business problems are you solving with the product? What benefits have you realized?

We use everything: chats, emails, calls. Still, expecting to have facebook, but integration should be smooth, not as seen on other CRMs. It helped a lot establish good communication with our customers as we try to solve everything straight away, without transferring tickets back and forth. The benefit is that we initially lacked ticketing at some points, but after a simple conversation in chat we got a good advice first and an update 3 weeks later with the "mark as follow up" option. So that is what I call a solution which cares about the excellence of customer support service you provide to your customers, my support team is also happy.

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Dixa review by Kristina Z.
Kristina Z.
Validated Reviewer
Verified Current User
Review Source

"Outstanding Tool"

What do you like best?

Easy integration, User Friendly interface, Helpful Alalytical tools, Ability to request a feature that is not presented right now.

What do you dislike?

Everything seems well for me. Even if we are facing an issue, it doesn't have a big impact on our business, because the resolution time is very fast.

Recommendations to others considering the product

The price is really matters, and with Dixa you will definitely not be overpaying.

What business problems are you solving with the product? What benefits have you realized?

This solution works brilliantly well for solving a customer service issues. With Dixa we have an omnichannel approach to our potential customers and giving them an opportunity to contact us in the most convenient way whatever it is a phone, email, chat or a contact form. With a Search function you can easily find all the interactions with the client via all of these channels, which is absolutely amazing. Email templates also solves the problem when you have a very tough day and pool of clients, and need to provide them with an immediate response. Another nice thing is that we can set up a flow for our inbound calls: 1) we can set our opening hours and an appropriate actions like automatic Voice Mail for out of business, 2) when we are online, there is an option to set a buttons for contacting a different departments.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
Dixa review by Christoffer R.
Christoffer R.
Validated Reviewer
Verified Current User
Review Source

"Easy to communicate with clients in one place!"

What do you like best?

The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place.

What do you dislike?

Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing.

Recommendations to others considering the product

Give it a try. So simple to use and it makes it possible to gather all the information necessary in one screen. Really makes your job a lot faster and easier.

What business problems are you solving with the product? What benefits have you realized?

It allows me to monitor everything that I am responsible for in one place. I can keep up to date without changing tabs all the time. It also allows me to interact faster with my clients.

Dixa review by Michael P.
Michael P.
Validated Reviewer
Review Source

"The best solution for the call center ever!"

What do you like best?

Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process extremely handy!

What do you dislike?

When a new update is out some bugs may occur, but the crew usually fix them fast.

Recommendations to others considering the product

If you need easy in use and high-quality solution - try Dixa, you will like it for sure.

What business problems are you solving with the product? What benefits have you realized?

We are done with desk phones now, as all the data can be stored here and it combines a call center inner, so you can actually work using only your cell phone if needed.

Dixa review by Elizabeth K.
Elizabeth K.
Validated Reviewer
Verified Current User
Review Source

"Dixa is easy to use and affordable platform"

What do you like best?

The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed.

What do you dislike?

There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it.

What business problems are you solving with the product? What benefits have you realized?

We are handling our phone calls, live chats and emails through Dixa. It always works fine and we did not experience any inconveniences. All basically works as we adjusted it from the beginning and it can be changed by s at any moment as we need it.

Dixa review by User
User
Validated Reviewer
Verified Current User
Review Source

"High quality customer service and user-friendliness "

What do you like best?

Dixa has very high quality of their customer service. They respond quickly and are very helpful in resolving any issues that may arise. Further, they seem keen on developing their product and maximizing the user-friendliness. The design is simple and integrates well with add-on products such as the Busylight.

What do you dislike?

The quality of the calls is not always optimal, however, we are unsure of the reason for this. Using the program for outbound calls and e-mails still has some room for improvement, as the service is more focused on handling large amounts of incoming errands. This is e.g. in regards to the sorting functions for conversations and how the e-mails are formatted when sent from the system.

What business problems are you solving with the product? What benefits have you realized?

Dixa enables us to collect all forms of contact with our clients in one portal, making our workflow more efficient.

Dixa review by Administrator
Administrator
Validated Reviewer
Review Source

"State of the art"

What do you like best?

I was suprised by Dixa's extremely user friendly and easy to use solution as well as their UX for both PC and Mac, browser and windows app.

The account was ready to use after only a couple of minutes. I discovered how intuitive and easy it was to get a phone number, create your own e-mail, chat and call flows by using a powerful drag and drop builder with full call center routing features.

Different user levels for supervisor, admin, agent and customer. Detailed analytics and reporting tool, integrations with busylight and Skype for Business presence as well as Jabra headset, Shopify, Magento and Podio. Custom card webhooks displaying customer details from our CRM system directly in the UX.

Implementation was easy due to the functionality enhancement and easy to use UX, and both agent and customer feedback has been very positive. Internals has access to a 24/7 live chat support and "road warriors are able to be part of the setup with the ring mode functionality.

What do you dislike?

I do not have any dislikes of any relevance.

What business problems are you solving with the product? What benefits have you realized?

Enable a innovative, flexible and scalable real-time support tool by combining full call center functionalitites and integrations with existing support CRM systems and channels such as phone, mail, social media, contact forms etc. to exploit the full potential of a multichannel solution.

Dixa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"First impression on Dixa is as expected - Easy to implement and use"

What do you like best?

I like the fact how easy (and fun) it is to set up call/chat routing. Awesome idea to manage it the way Dixa wants you too.

In general, the whole UX in the product is quite amazing and here Dixa really stands out if your compare them to their competitors.

Their analytics page is a valuable tool for managers to have an easy overview of performance in their teams.

What do you dislike?

Unfortunately there isn't any social media integration with Dixa which is a bit unfortunate.

Their self service portal could be improved, as I don't feel the FAQ wasn't that comprehensive yet. However I'm sure this is something which will be improved in the future as Dixa still is a young company.

Recommendations to others considering the product

Implementing a system like Dixa (or similar) is something which takes time and ressources for your company. So see this as an investment in your company to be able to scale your departments which are using a CSR system. Making an IVR is super easy, so you can adapt the product to fit your company culture exactly the way you want to.

You can always ask for a demo if you're in doubt of functionalities. I like the way Dixa made me feel comfortable when their team went through their product so it suites our needs in our company.

What business problems are you solving with the product? What benefits have you realized?

The way Dixa is trying to get rid of tickets as such and focus on conversations instead, is something our stakeholders and customers appreciates. It also allows employees to easily work remotely when needed.

Dixa review by Mathias M.
Mathias M.
Validated Reviewer
Verified Current User
Review Source

"Overview - and efficient "

What do you like best?

As a manager, Dixa is the tool that provides you with an overview of the workflow as it is from an overall perspective.

What do you dislike?

At current my experience with the system is too limited to give a thorough and founded review of concrete dislikes. The system is relatively new.

What business problems are you solving with the product? What benefits have you realized?

DIXA is providing a flexible and easy solution to handle all inbound and outbound communication. Its flexibility and transparency provides all users with an overview, and it even aids the users to become more efficient in their daily tasks.

Dixa review by Maya M.
Maya M.
Validated Reviewer
Verified Current User
Review Source

"User friendly and easy to navigate system"

What do you like best?

I liked the way Dixa allows to easily set up business processes between different users.

What do you dislike?

Nothing specific, some features are missing (like social media integrations) but it's going to be available soon.

Recommendations to others considering the product

Ask for a demo, it will allow you to get know all features and set up Dixa based on your business needs.

What business problems are you solving with the product? What benefits have you realized?

It allows us to provide high-quality customer service and monitor all metrics. The main benefit is how easy it is to start working in Dixa. Great solution for a quick and easy start.

Dixa review by Olesya N.
Olesya N.
Validated Reviewer
Verified Current User
Review Source

"Dixa understands my needs and demands!"

What do you like best?

Mostly I like about Dixa that they understand my needs, demands, and purposes. That is why they deliver best solution which fits my requests in customer support service.

What do you dislike?

They are not totally perfect, but they are trying to be in non-stop improving.

What business problems are you solving with the product? What benefits have you realized?

Dixa Contact Center provides me with best customer support platform, which is (as they write, and it is definitely true) channel neutral platform without the complicated user interfaces, channel silos, expensive service contracts and on-premise hardware that harms and limits customer service everywhere today.

Dixa review by Nick v.
Nick v.
Validated Reviewer
Verified Current User
Review Source

"Good Customer service application"

What do you like best?

Great User Experience and an easy to use desktop application.

What do you dislike?

Sometimes calls drop multiple times after each other and in some cases you have to log in and out again because it doesn't allow you to make a call.

Recommendations to others considering the product

Definitely do a trial period to see if this can enhance your business it's efficiency

What business problems are you solving with the product? What benefits have you realized?

Moving from an old Yealink phone to only using Dixa which makes it easier to work remote because you only need an internet connection.

Dixa review by Nick P.
Nick P.
Validated Reviewer
Verified Current User
Review Source

"Great inclusive software solution"

What do you like best?

The integration of phone, email and live chat which makes this work perfect for our business.

What do you dislike?

Some problems with the connection to different numbers, Also 11 number phonenumbers in NL are not integrated yet.

What business problems are you solving with the product? What benefits have you realized?

Solving the issue of using different outdated programs for phone, chat and email, which needed to be centralised.

Dixa review by David  P.
David P.
Validated Reviewer
Verified Current User
Review Source

"Highly sofisticated and user friendly coms tool"

What do you like best?

The platform is userfriendly and effectice to navigate

What do you dislike?

There might be a slight focus on a lot of incoming calls, and not when performing a great number of calls

What business problems are you solving with the product? What benefits have you realized?

Digitalising and making the daily work more effective

Dixa review by Fredrik S.G C.
Fredrik S.G C.
Validated Reviewer
Verified Current User
Review Source

"Great Cloud-based solution for every type of business"

What do you like best?

I like the user interface, it's smooth and user-friendly.

What do you dislike?

I don't like the discrepancy between input & output (reg. voice over IP)

What business problems are you solving with the product? What benefits have you realized?

The benefits is clearly more desk-space and a feeling of greater IT-compability

Dixa review by Viktoria  T.
Viktoria T.
Validated Reviewer
Verified Current User
Review Source

"Complete way of halndeling customers "

What do you like best?

To have everything at the same place regarding callls

What do you dislike?

The sounds after my calls are enjoying. I receive notice regarding voicemail thats empty

What business problems are you solving with the product? What benefits have you realized?

Faster intervalls between calls. Get more done in less time

Dixa review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Dixa Contact Center Solution Review "

What do you like best?

Dixa Contact Center Solution was easy to use. Their customer support and online help/FAQs were easy enough to reach and resolve in a short amount of time. Their website portal was attractive and easy to navigate without wasting time. Overall, it was an adequate website.

What do you dislike?

The website for Dixa Contact Center Solution website, while nice looking, also looked very generic. Their online help/FAQs, while easy to find, were not very deep/comprehensive from an IT engineering point of view.

What business problems are you solving with the product? What benefits have you realized?

Looking at alternatives to Skpe, Lync, and Jabber. No real benefits were found with the product,

Dixa review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Down in Dixa"

What do you like best?

I like the Increased efficiency that this software brings to the table.

What do you dislike?

I dislike how hard it is for others to use so I'm constantly having to teach it to less experience users.

Recommendations to others considering the product

Focus on accurate analytics.

What business problems are you solving with the product? What benefits have you realized?

I have been able to get real time analytics about my center and adjust accordingly.

Dixa review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Review Source

"Great customer service "

What do you like best?

Their chat support and email support is really what sets Dixa from any other customer cloud platform.

What do you dislike?

Marketting is not that great so when telling others to use it, they do not have the trust in the product because they have never heard about it

What business problems are you solving with the product? What benefits have you realized?

Interacting with clients and customers on multiple cities/countries

Dixa review by Administrator
Administrator
Validated Reviewer
Review Source

"Administrative assistant "

What do you like best?

This software is extremely user friendly. It is self explainatory and doesn’t leave you searching the software for the piece you’re looking for.

What do you dislike?

The appearance of the application isn’t pleasing to the eye. Could be visually improved.

What business problems are you solving with the product? What benefits have you realized?

It’s extremely intuitive and helps me help my customers.

Kate from G2 Crowd

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