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DocLink Reviews

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Showing 2 DocLink reviews
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DocLink review by Administrator
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Review Source

"It's Great Software when it works, problem is, it has not worked well in over a month."

What do you like best?

When it works, it is great to pull up a copy of an invoice at your fingertips rather than having to get up from your chair and find it in a filing cabinet

What do you dislike?

It has not worked properly now for about a month and it is getting worse. The scanning software (docAlpha)is from a company in the Ukraine, a point that Altec failed to point out during there sales presentation and ensuing negotiations. The language barrier is very difficult. English is clearly their second language.

Recommendations to others considering the product

I chose DocLink because Altec claims it has seamless integration with Sage 100., which is true. Except that we are having issues with communication between the two. If it had not been for the claim of seamless integration I would have gone with DocuWare software instead. You may want to take a look at that software.

What business problems are you solving with the product? What benefits have you realized?

Reduced paper flow and data storage

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DocLink review by Administrator in Broadcast Media
Administrator in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"Could be better"

What do you like best?

Patient portal is nice for sending/receiving information with patients

What do you dislike?

the help desk is not helpful and they charge us for every little thing we do

Recommendations to others considering the product

DocLink's help desk is not the most helpful

What business problems are you solving with the product? What benefits have you realized?

Don't know if we are solving any business problems with doclinks. The benefits are in the design, easy to organize documents

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!

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