DocStar ECM

DocStar ECM

(21)
3.6 out of 5 stars

Cloud-based enterprise content management software providing access to content anytime, anywhere, on any device.

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Showing 21 DocStar ECM reviews
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DocStar ECM review by <span>Jeff B.</span>
Jeff B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Couldn't Do Without It Now

What do you like best?

What I like best is that everyone was initially reluctant and two years later it would be difficult to go back to the way we used to do things. It means the impact has been positive not only from a production standpoint, but a cultural one as well.

What do you dislike?

That we couldn't implement things fast enough. Not a DocStar issue, but an internal one.

Recommendations to others considering the product

Don't do distributed scanning. If you can have your scanning centralized it works far better.

What business problems are you solving with the product? What benefits have you realized?

Fewer lost documents. Faster document retrieval time since you don't have to visit the file cabinet. Lots of reclaimed space when we recycled our file cabinets.

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DocStar ECM review by <span>Kristin Y.</span>
Kristin Y.
Validated Reviewer
Verified Current User
Organic
Reviewed On

No More Searching through Mountains of Paper

What do you like best?

The software is very intuitive and easy to use. With just a little training I was up and running. Scanning and filing documents is quick and easy. No more searching in dark filing cabinets searching for that piece of paper that was misfiled. With docSTAR Eclipse. It's all instantly at your fingertips.

What do you dislike?

My only complaint is that I didn't have this product sooner. I was a big proponent of our company transitioning the Human Resources Department to a paperless filing system and this software does not disappoint.

Recommendations to others considering the product

docSTAR Eclipse has been a game changer for our Human Resources Department! I couldn't dream of going back to piles of paper. I highly recommend this product to HR departments both large and small!

What business problems are you solving with the product? What benefits have you realized?

Previously an audit would require extensive time pulling individual files and documents, hoping that everything would be put back in the correct place. Now a few clicks of the mouse and documents are exported with ease with no risk of losing information or it falling into the wrong hands.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
DocStar ECM review by <span>Gary L.</span>
Gary L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Cloud Storage for Document Management

What do you like best?

The staff at docStar eclipse are very fast. We provided an enormous amount of files for scanning onto the cloud and it was done with high levels of accuracy and very quickly. They followed our instructions to the letter and got things done.

What do you dislike?

So far the interface in which you access the files are very old fashioned. You must follow each link into each individual folder to access certain things and you can not drag and drop items such as newer platforms in other systems. Such ways of working with a software is outdated and is not as user friendly.

Recommendations to others considering the product

I suggest taking 30 minutes to familiarize yourself with the system. Play with how the folders work and how to move files around. The logic is simple but it needs a little getting used to.

What business problems are you solving with the product? What benefits have you realized?

This is helping with our lack of space in the office. By switching to an online system for document storage instead of having boxes and drawers full of files around the office, it has improved not only our over head costs but has improved efficiency. Staff can not access files more easily via the system instead of physically hunting for it.

DocStar ECM review by Administrator
Administrator
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Initially Difficult but Rewarding

What do you like best?

The ability to brainstorm needs with a rep. We have a pretty intricate business and opposed to hearing, no constantly, or itll cost x, theyre willing to help find a solution to help make the pairing a more efficient one

What do you dislike?

Customer service lack of knowledge. They more so gather information for other tiers than troubleshoot issues. Had to wait for them to chat with a higher tier tech for them to tell me what they had to do. Frustrating, but now we have a direct contact to a Sr tech.

Recommendations to others considering the product

It will not solve every one of your invoice processing issues. Expect work around's and follow up. Unless you have direct point of contact

What business problems are you solving with the product? What benefits have you realized?

Invoice Automation

DocStar ECM review by <span>Kathleen F.</span>
Kathleen F.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

DocStar ECM and never look back

What do you like best?

The ease of use for our field staff to review and approve invoices from anywhere with a network connection.

The customer service. They are willing to go above and beyond to get what you need done or corrected.

What do you dislike?

I did not find this product 3 years ago.

Recommendations to others considering the product

See the demo, see the possibilities and plan your installation.

What business problems are you solving with the product? What benefits have you realized?

Our organization has a complicated Approval Tree, Multiple vendors working on different projects and with different Mangers. Invoices did not always go to the correct approver. We needed a solution to move invoices between approvers and not lose precious time in processing an invoice. Docstar ECM made that happen

DocStar ECM review by <span>Kevin M.</span>
Kevin M.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

CEO McDonalds Design and Build inc.

What do you like best?

the ability to have files available to me electronically

What do you dislike?

some of the cumbersome ways it is accessed

Recommendations to others considering the product

the system is very good we are a smaller company and sometimes I wonder if we are not over our heads it seams we are not keeping only the electronic records we have all the paper ones also so don't really know what we have accomplished.

What business problems are you solving with the product? What benefits have you realized?

we need to utilize the system better then we do. accessibility and transferability is a issue

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