Documentum

(35)
3.6 out of 5 stars

The Documentum platform offers an enterprise content management system with the essential capabilities to control all your information content.

Work for Documentum?

Learning about Documentum?

We can help you find the solution that fits you best.

Documentum Reviews

Request More Information
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 35 Documentum reviews
LinkedIn Connections
Documentum review by Indars S.
Indars S.
Validated Reviewer
Verified Current User
Review Source

"Documentum - stable and advanced ECM system"

What do you like best?

Documentum is stable and advanced ECM system if advanced functionality is what is required for a company. It has lots of entry point for customization and configurations, integrates nicely with many other OpenText and business solutions. Has best in class search engine - xPlore. Search engine and its performance if sometimes noted by companies why it has won over Documentum vs its fierce competitors. Repository is very stable and not support intensive.

What do you dislike?

Expences. Documentum costs a lot of money, support and administration adds up nicely and hence many companies are constantly looking for replacements - something that has maybe less functionality but costs substantially less. Some are tied to Documentum because of regulated industries etc. but expence and UI are the main factors that makes this solution little less appealing.

Recommendations to others considering the product

Resources who will support it and enhance, if needed. Documentum is niche skill and not many quality talent available at all locations, and if there are they, administration and support gets expensive fast.

What business problems are you solving with the product? What benefits have you realized?

Usually Documentum performs best in regulated industries, where companies have to keep records/trade secrets/financials as regulated by their industry governing agencies, authoring sensitive content and require multiple users to work on it until documents get approved. Documentum also solves transactional case management issues with one of the best solutions in its class.

Sign in to G2 Crowd to see what your connections have to say about Documentum
Documentum review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Document Storage"

What do you like best?

I like how it allows long, lasting storage and safety for important documents.

What do you dislike?

I dislike how difficult it is to categorize your documents, as you cannot input a field without first adding the field as a "descriptor" option. I also dislike how you cannot easily search for a key word for accurate results and an easy find of the document when you don't know what it is filed under.

Recommendations to others considering the product

Ensure that you learn the process of adding new categories and "descriptors" so you can accurately sort documents and information.

What business problems are you solving with the product? What benefits have you realized?

The ability to store all documents in one place. This is beneficial to the business by allowing multiple users and employees access to the same documents and information in real time.

What Digital Asset Management solution do you use?

Thanks for letting us know!
Documentum review by Beneva W.
Beneva W.
Validated Reviewer
Review Source

"Documentum User Experience"

What do you like best?

1. Allows different versions of the document to co-exist. Each version has a Comment field where you can explain the delta between the old version and new version.

2. Provides various security access so administrator can define what a user can access and not access.

3. Easy to use.

4. Provides workflow for document approvals.

What do you dislike?

The Documentum version I used did not have needed features for robust document lifecycle management. There was no mechanism for defining different lifecycle phases based on our requirements.

Recommendations to others considering the product

I consider a PLM tool like Agile and Arena to be better than Documentum when it comes to managing documents. However, if a PLM tool is out of the question, I do not know of any better out-of-the-box tool than Documentum when it comes to managing documents. There are other tools with more functionalities than Documentum but these can be more expensive and may require extensive customization.

What business problems are you solving with the product? What benefits have you realized?

We needed to ensure our employees will always retrieve the latest version for a spec or procedure. We also wanted to have a good history of version changes where it was easy to retrieve any old document version.

We were able to eliminate any confusion or mistake regarding what document version to use in the company and in our contract manufacturers. We were able to easily show what version of spec or procedure was used in past product productions as well as provide the old version.

Documentum review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Documentum Review"

What do you like best?

I like that Documentum is password protected and the fact that it has built-in functions that allow the user to store commonly-used folders for easy access (via the 'My Favorites' button) as well as the internal Documentum search function.

What do you dislike?

I The Documentum version I used did not have needed features for robust document lifecycle management. There was no mechanism for defining different lifecycle phases based on our requirements.

What business problems are you solving with the product? What benefits have you realized?

We needed to ensure our employees will always retrieve the latest version for a spec or procedure. We also wanted to have a good history of version changes where it was easy to retrieve any old document version.

We were able to eliminate any confusion or mistake regarding what document version to use in the company and in our contract manufacturers. We were able to easily show what version of spec or procedure was used in past product productions as well as provide the old version.

Documentum review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"A good idea that needs a lot of work"

What do you like best?

The fact that you can create contracts and upload documents to a central location and provide access to specific users or user groups.

What do you dislike?

How long it takes to create or upload anything in this system. It is super slow and it requires too many steps to do any of this.

Recommendations to others considering the product

Make sure you look at other options before going with Documentum. This application has been the a leader in the document management system circle, but I believe there are others out there that could offer the same functionality with a more efficient interface.

What business problems are you solving with the product? What benefits have you realized?

It is serving as a secure storage for contracts and contract documentation for the agency I work for.

Documentum review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"EMC Documentum review"

What do you like best?

A highly configurable system ; it integrates really well with many interfaces across the enterprise. It has wide support for a vast array of information asset types, It provides a fairly dull but simple user interface for asset access and archival.

Its fairly easy to learn and use ,once you get the hang of it.

What do you dislike?

Maintenance and upgrade costs will be likely high and upgrades will take time.

You will find very few people who are knowledgeable on this Tool and not many want to learn same.

I would say this tool has very Poor Customer Support since may of the organizations still continue with older versions as licensing is costly and the older versions lose support quite quickly.

Recommendations to others considering the product

This Software is very powerful and can most of your record management and documentation needs. Once implemented it can act as a one stop solution However it also comes with high maintenance costs and scarce skilled labor and if your IT budget has restrictions on keeping up with upgrades, you should find more cheaper solutions

What business problems are you solving with the product? What benefits have you realized?

The Client had this tool mainly for their record management and documentation needs The work majorly involved getting it up to date with the new organization asset changes. The project took about 6 months of work;

Documentum review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Documentum "

What do you like best?

EMC Documentum appeals to small and medium size companies on-premise, online, and also mobile solutions in many industries.

What do you dislike?

Many times training is short and confusing, many problems with utilizing certain systems. Not always user friendly.

Recommendations to others considering the product

In my industry I would recommend this as a superior document storage and transfer of document system.

What business problems are you solving with the product? What benefits have you realized?

My position is to manage and input content into the (ECM) platform. Manage the entire information lifecycle with security and control for duties I am responsible for.

Documentum review by Marsha G.
Marsha G.
Validated Reviewer
Verified Current User
Review Source

"Full-Featured Capabilities for large enterprise"

What do you like best?

1. Documentum really does offer every feature you could possibly want in a document management system and a very high level of configurability.

2. EMC also offers digitization solutions (Captiva) that are pretty well integrated with Documentum along with workflow and case management solutions (xCP) for end-to-end solutions.

3. The basic Windows-like interface of Webtop and D2 was fairly easy for users to learn.

What do you dislike?

In no particular order --

1. Licensing: EMC licensing for Documentum and associated products is confusing and difficult to manage. Everything is licensed separately and maintenance for new licenses begins on date of purchase unless you pay extra to have it "co-termed" with your other licenses. Licensing models and product numbers change with some regularity. Even EMC couldn't always figure out what licenses we had.

2. Staffing: We had a difficult time finding people with Documentum experience, and they were very expensive. I don't know whether it's because of the developers we ended up with or the constraints of the software, but the products we presented to users were not well-accepted. Employees overwhelmingly declared them clunky and difficult to use.

3. Java support and plug-ins: Some Documentum functionality is dependent on Java. The number of Java updates released now is probably an issue for any software dependent on Java, and it is certainly true of Documentum. It has been such a big problem for us that we are giving up the Java-dependent functionality so we can avoid the associated Java version problems. There are also some required plug-ins that have been a problem because we lock down administrator privilege on employee PCs so helpdesk support is required if there is a problem with the plug-in and we have found that to be problematic to troubleshoot.

Recommendations to others considering the product

Make sure your implementors and administrators have Documentum experience. Ask them to show you an example of a successful Documentum project they completed. Would a similar interface work for your users? How flexible is it in accommodating changes or deviations? Ask them to show you a search of a repository similar in size to yours. Look for flexibility there too if you will need it.

What business problems are you solving with the product? What benefits have you realized?

We were trying to reduce paper, better manage documents (especially versions), support collaboration, and improve access to documents. Our project started in 2008. Since then, we have added Google Docs to our enterprise software and most collaboration activity has moved there. We still have a need for full-featured document management beyond that, integrated with other business activities, but have decided to do so using a different platform. One of the biggest benefits for us has simply been the lessons learned - we did a lot of things wrong. One of the areas where I think EMC could improve and provide better benefit to customers is to provide more information and guidance on the "soft" side of Documentum implementation.

Documentum review by Ankur K.
Ankur K.
Validated Reviewer
Verified Current User
Review Source

"One of the best Enterprise Content Management System"

What do you like best?

The EMC Documentum Records Management solutions help you comply with the record keeping requirements of regulations and leverage uniform policies across all formats, including both physical and electronic records.Allowing collaboration between Documentum and other platforms, enabling users to work within their own system environment, thus ensuring a seamless review process.

What do you dislike?

Not easy for use for new end user like other CMS such as Sharepoint etc. Also, bit dull in look and feel which may be just my opinion.While Documentum offers a wide variety of features and modules, not all of them are operable out of the box and require support from Sis to implement them. Compare that to the Oracle WebCenter suite of products, which work in concert with each other right after a standard install, and it is easy to see potential cost savings for customers that have been struggling with their Documentum implementations.

Recommendations to others considering the product

Lack of a published roadmap for the Documentum product line so long term vision need to carefully planned.

What business problems are you solving with the product? What benefits have you realized?

EMC Documentum Records Management solutions can be used in multiple situations from transparently managing the lifecycle of large volumes of corporate information, to managing specific sets of formal records, to managing physical records with the same policies as electronic records to managing multiple repositories with a single set of policies. We use Documentum across the company as it maintains document confidentiality and it makes it far quicker for authors to collate and reconcile comments, saving us all so much time.

Documentum review by Suvro B.
Suvro B.
Validated Reviewer
Verified Current User
Review Source

"Documentum Experience"

What do you like best?

EMC Documentum delivers powerful content management and has evolved into an essential element in the mix of business critical services found in many large organizations. These organizations face significant challenges when it comes to day-to-day management and monitoring of the EMC Documentum environment:

increasingly complex configurations that lead to exponential growth of content and docbases, and the integration of new organizations make it harder to assure system performance and availability

performance degradation and faults in indexing services and other applications affect end-user performance and experience

work flow and job failures go undetected as a consequence of complex distributed environments

What do you dislike?

With current trends for companies to consolidate their infrastructures, minimize applications and gain greater efficiency through “Out-of-the-box” integration products, Documentum customers are faced with the fact that their implementations will not meet these demands. Costs associated with maintaining, let alone upgrading, Documentum are causing more and more companies to re-evaluate their applications. This, along with other factors, may very well be a reason for Documentum’s downturn. I believe Product setup/maintenance/upgrade cost is very expensive for Documentum and EMC used to launch higher version of the product within small tenure, also sometime EMC forces origination to upgrade to latest version which is eventually very expensive and moreover difficult for business user to understand new outlook and functionality of the application frequently. Moreover EMC is not providing older version ( might be sometime 2-3 years old) product support. I think this is one of the strongest reason of downturn of Documentum in ECM market

What business problems are you solving with the product? What benefits have you realized?

Some document and records management projects are large and complex enough to merit a complicated platform like Documentum. But for some time now, this has constituted just one use-case among the seven major document management scenarios that serve as evaluation criteria in our research.

To be sure, Documentum isn't dying. EMC has slowly but regularly upgraded the core Documentum platform, most recently at the end of 2012. Whatever the platform has lacked in innovation, EMC can at least point to long-term continuity. EMC has also made some small but nifty acquisitions on the side.

But how much is Documentum really living? In recent years some EMC integration partners have jumped ship. You can understand why. Knowing Documentum Query Language (DQL) is kind of like knowing COBOL: you can make a good living....keeping legacy implementations alive.

As a customer, you should consider EMC-Documentum if your document and records management needs will require a highly customized solution. For example, if your document store numbers into the millions of files, or you need to develop highly specific, bespoke user interfaces. Even then, a savvy buyer will perform extra diligence to ensure that a simpler and more open platform won't suffice.

Documentum has WCM,Asset Management,Record Management,Annotation,Content Transformation and BPM capabilities which in turn makes this product more popular to certain business line

Documentum review by Raj K G.
Raj K G.
Validated Reviewer
Verified Current User
Review Source

"Strong product at its core"

What do you like best?

Content Server - The core engine of Documentum which is very comprehensive, robust and scalable with its object model and API framework. Very stable and can be easily integrated with other products and applications available in the market. The product has one of the best support in its class.

areas of improvement include - pricing, engineering, QA

What do you dislike?

Pricing - I feel EMC should get innovative with pricing proactively rather then reactively.

Engineering - The products need to be tested better in their labs. Bugs are quite prevalent especially with products that are acquired and integrated.

Recommendations to others considering the product

A good product to consider if you can negotiate a good pricing and package. ensure you talk to 3 - 4 customers on the reference program (e-studio) to ensure the product(s) you are buying are meeting their expectation

What business problems are you solving with the product? What benefits have you realized?

Hosting a ECM platform for Logistics related documentation that needs sharing across various branches in the world.

Business process automation using workflows to reduce manual and mundane tasks

Archiving and retention needs

Documentum review by Jagriti N.
Jagriti N.
Validated Reviewer
Review Source

"Use documentum to store all the versions of documents "

What do you like best?

We can view of the versions of documents saved on documentum. We can retrieve all the attributes and their values.

What do you dislike?

user management is not easy. Difficult to mimic a user groups and settings on others

Recommendations to others considering the product

Yes it’s a good repository for saving documents and dat

What business problems are you solving with the product? What benefits have you realized?

Use this repository to store legislative documents

Documentum review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Enterprise Content Management System: Large Scale System"

What do you like best?

Documentum is an enterprise grade system and can cater a company needs to manage vast set of information starting from Documents, records, image, to multimedia. It has very strong integration interfaces with other enterprise systems. It do have one of industry best workflow system.

What do you dislike?

Documentum went too far ahead to provide branch office and distributed services. It allows so much of customization and extensions by customers that upgrade becomes a expensive affair.

Recommendations to others considering the product

Documentum is not best for the Web Content management. But its one of top two products for record and content management. For small scale implementation don't use that it just too huge for small use case. For larger implementation this is a perfect choice.

What business problems are you solving with the product? What benefits have you realized?

I have been working for services company and worked at various clients in different industry sectors implementing Documentum, it very vast, reliable and easy customization for every special need.

Documentum review by Andrew B.
Andrew B.
Validated Reviewer
Review Source

"Find an alternative, if you can."

What do you like best?

I am not really certain if there is anything at all about this application that I liked. It is compliance-approved by the government agencies, which frequently makes it a software of choice for compliance purposes.

What do you dislike?

Hands down, this has to be the worst software I've worked with in my 17 years in IT. If you are looking for "configure and forget" package, this is not the one for you. Frequent breaks, cludgy and graphically outdated interface, constant need to hand-tune. This software was an incredible struggle to set up, build, configure, and maintain. If there is any alternative out there, I would use that, instead of Documentum. If you plan to implement Documentum in your environment, make sure you have a budget for an experienced full-time administrator, and a senior full-time Documentum programmer. The upgrades are non-trivial, and testing an upgrade will be a major project. All your Documentum applications will need to be recompiled, and likely, re-coded and regression-tested when you upgrade. It is not uncommon to see organizations with 5-7 year-old version in production because of extremely difficult upgrade path.

Recommendations to others considering the product

Replace it with a more robust and usable platform.

What business problems are you solving with the product? What benefits have you realized?

This app was implemented for document retention, and PO approvals workflow. In retrospect, for the effort, license cost, administration and programming consultancy and in-house costs, I am absolutely certain we could and should have written our own in-house apps, or bought alternatives at half the price and effort.

Documentum review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Robust solution comes for a price"

What do you like best?

Documentum's Object Hierarchy and Business objects framework is ROCK solid. This architecture is so robust that they did not have to change it for over one and half decade.

Even the web services framework DFS, Restful, D2FS D2 everything is built on top of that. Once You have mastered BOF and Object model technically you are the king.

Using the restful services, it is easy to build a custom UI. Records management, Compliance manager are robust solution.

What do you dislike?

Since Documentum was acquired by EMC, it was a downhill ride from the peak. WDK was not updated in D6X. Centerstage was not successful, DFS was not complete. Licensing was cumbersome and continues to be still. D2 and xCP 2 injected some fresh blood but still licensing is playing spoilsport.

What business problems are you solving with the product? What benefits have you realized?

We are proving womb to tomb Content Management solutions for Government Agencies.

Documentum review by Pramod Kumar B.
Pramod Kumar B.
Validated Reviewer
Verified Current User
Review Source

"I have been working with Documentum since past 9 Years and I had wonderful experiences"

What do you like best?

Documentum is very strong Enterprise Content Management System in the market. It has very good customers in multiple domains.

What do you dislike?

Since past few release EMC Documentum/xCP had lots of bugs and issues. Documentation is lacking.

Recommendations to others considering the product

I will strongly recommend Documentum

What business problems are you solving with the product? What benefits have you realized?

We have selected EMC Documentum xCP 2.0 as the platform to preplace iBPM/Stellent for the future state operation of document management and business process workflow management. The initial Documentum implementation is to include Documentum workflows for the three key operational areas.

Broker/Dealer Support Services (BDSS) and portions of Governance, Risk, & Compliance (GRC) are currently using Documentum/xCP.

Documentum review by Danielle B.
Danielle B.
Validated Reviewer
Verified Current User
Review Source

"Quick and Easy Access!"

What do you like best?

Wonderful way to access many documents!

Search function is extremely useful

What do you dislike?

System sometimes runs slow

Needs updated in browser frequently

Search function needs more options than just using "Starts with" - should be able to be searched by any character or word

Recommendations to others considering the product

Possibly build it into an application rather than a IE browser-based system

Use it in Chrome and Firefox updates too

What business problems are you solving with the product? What benefits have you realized?

Especially helpful at work for editing documents, pulling SOPs, procedures with the ease of global access

I use this system every day in my work process.

Documentum review by Rahul R.
Rahul R.
Validated Reviewer
Verified Current User
Review Source

"Strong capabilities with high scalability"

What do you like best?

1. Robust architecture

2. Dedicated functionality components

3. Highly scalable

4. Performance

5. Good support team

What do you dislike?

1. They should invest in a brining out a good portal solution to their already good product

What business problems are you solving with the product? What benefits have you realized?

I have worked for Pharma, Oil and Gas and Finance and delivered this product. Its phenomenal

Documentum review by walter g.
walter g.
Validated Reviewer
Review Source

"ECM Documentum"

What do you like best?

Una plataforma de gestión documental y no sólo un producto. Además de contar con verticales por industria

What do you dislike?

Complejo, sobre todo para empresas sin cultura de procesos

What business problems are you solving with the product? What benefits have you realized?

Colaboración, búsqueda, digitalización, archiving y clasificación de documentos

Documentum review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Loved Documentum!!"

What do you like best?

How it interfaces well with other software and it's ease of use. The security was easy to maintain which is important in my industry.

What do you dislike?

Lack of reporting I needed so we added a program that ran our reports.

Recommendations to others considering the product

Over the years I have used a lot of different document management software and feel that Documentum still has the most capabilities and features. Documentum seems more rounded and versatile too.

What business problems are you solving with the product? What benefits have you realized?

We do project management for the oil and gas industry so we needed to keep records of everything for our projects including revision history and milestones.

Documentum review by Consultant in Civil Engineering
Consultant in Civil Engineering
Validated Reviewer
Verified Current User
Review Source

"Documentum"

What do you like best?

It is very flexible and easy to customize

What do you dislike?

The plug in gives users a hard time depending on the servers that they're associated with.

Recommendations to others considering the product

Yes - Especially if it is a small project.

What business problems are you solving with the product? What benefits have you realized?

It's very user friendly and easy to deploy.

Documentum review by Industry Analyst / Tech Writer in Pharmaceuticals
Industry Analyst / Tech Writer in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"Documentu Features"

What do you like best?

Permission set templates ease the pain of setting permissions on the documents. Easiy configuration to store the documents based on the lifecycle state or any folder hierarcy.

What do you dislike?

The content transfer is little slow. Sometimes it takes several minutes for a document to open

What business problems are you solving with the product? What benefits have you realized?

Provides a secure repository for the regulated content. It is integrated with CRM system and Captiva to scan the solutions. The content is stored in Documentum and available in CRM as a response

Documentum review by Robert M.
Robert M.
Validated Reviewer
Review Source

"EMC Documentum"

What do you like best?

I like the versioning features and the Branch Office Caching service has helped improve performance when accessing documents from our many offices located in Africa and other countries.

What do you dislike?

I'm not a fan of the profiling page from webtop - it runs slow. Search can be improved also. Would love to see a better cloud solution.

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

We use Documentum as a records repository and apply retention and disposition.

Documentum review by User in Accounting
User in Accounting
Validated Reviewer
Review Source

"Information Security is the Key"

What do you like best?

Security – Security can be managed on a document level but, out of the box, the security is not tied to document status as is typically setup with a Documentum lifecycle and ACL. For example, with a Documentum lifecycle, you can set up that users cannot update when pending approval, can not edit when approved/effective, but can edit in Draft. In SharePoint, out of the box users can edit no matter what the document status value.

What do you dislike?

Office Integration – SharePoint has superior Microsoft Office integration to Documentum alternatives.

What business problems are you solving with the product? What benefits have you realized?

We are using documentum for content review and approval process and its really fast configure and ease of use.

Documentum review by Shilpi C.
Shilpi C.
Validated Reviewer
Review Source

"Not very User Friendly"

What do you like best?

It has a lot of connecters, especially for specific industries like Oil and Gas

What do you dislike?

The interface is not intuitive or user-friendly. For example, simple things like the "OK" button is placed on the top right-hand corner instead of the bottom left, where it generally should be. Navigating thru folders is also not very intuitive.

What business problems are you solving with the product? What benefits have you realized?

Document versioning, collaboration, automated workflows, etc. It is powerful when it comes to customizing workflows.

Documentum review by Anitha D.
Anitha D.
Validated Reviewer
Review Source

"User Friendly and Versatile !!!"

What do you like best?

I worked closely with the Implementation of Documentum Enterprise Content Management System for insurance brokerage lifecycle.

Few of the key features are

- Maintain proper workflow processes.

- Version control (History Management).

- Manage compliance standards.

- Easily scalable to large number of users.

- Maintain document meta data attributes.

Above all its user friendly and versatile.

What do you dislike?

I didnt have any issues with WebTop implementation.

What business problems are you solving with the product? What benefits have you realized?

Central repository to house business critical documents.

Documentum review by Industry Analyst / Tech Writer in Information Technology and Services
Industry Analyst / Tech Writer in Information Technology and Services
Validated Reviewer
Review Source

"Experience as an ECM user, administrator and business analyst"

What do you like best?

The breadth of the product line: annotation, WORM Storage, worm storage, BPM, etc

What do you dislike?

Performance constantly an issue, poor support, capabilities described by EMC as configurations often require development.

Recommendations to others considering the product

If only core ECM capabilities are required (version control, workflow, archive, full text search) other products will satisfy your needs at a lower cost and with improved support.

What business problems are you solving with the product? What benefits have you realized?

Most recently the business process was the submission (from multiple sources), review\approval, and portal access of forms received a major brokerage firm.

The benefits have been improved governance, stability and, like with any new implementation, the opportunity to make improvements relative to the replaced product.

Documentum review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Review Source

"EMC Documentum, Old Styled and lagging behind"

What do you like best?

Documentum had robust features for content management and some very bright engineers with a strong pedigree in ECM

What do you dislike?

EMC documentum never made the leap from Document Management to Enterprise Content Management and had poor user experience

Recommendations to others considering the product

Make sure they are catching up to others in the industry and continuing to invest in the product

What business problems are you solving with the product? What benefits have you realized?

Document Management, Web Content management, Records Management, Digital Asset Management.

We did well in the DM space but EMC document was poor in other area which kept us from being successful. We had to look at alternate products for other areas.

Documentum review by Michael N.
Michael N.
Validated Reviewer
Review Source

"Documentum does the job"

What do you like best?

Customizable DCM with advanced features and enterprise level support

What do you dislike?

Product Updates are not up to par to the latest technological advances in the market, lagging versus the Cloud based DCM's

What business problems are you solving with the product? What benefits have you realized?

Enterprise document management, solving for retention and regulatory purposes.

Documentum review by User in Construction
User in Construction
Validated Reviewer
Review Source

"Great Data Storage"

What do you like best?

The ease to full text search metadata we are looking for, and the ability to export data.

What do you dislike?

The length of time that it takes to pull large searches up.

What business problems are you solving with the product? What benefits have you realized?

We are eliminating some long term storage expense because of documentum.

Documentum review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Not so great"

What do you like best?

Folder structure is solid. There are other features which are convenient.

What do you dislike?

The need of java plugin. It constantly freezes and also does not function correctly on given days.

What business problems are you solving with the product? What benefits have you realized?

Electronic records management.

Documentum review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"Great for storing files"

What do you like best?

I like how organized and secure the application is

What do you dislike?

I hate that it runs slow sometimes but other than that it is good

What business problems are you solving with the product? What benefits have you realized?

It helps store employee files

Documentum review by Internal Consultant in Banking
Internal Consultant in Banking
Validated Reviewer
Verified Current User
Review Source

"ECM Solution Architect"

What do you like best?

Robust platform, many customization capabilities

What do you dislike?

GUI performance, no database tuning documentation

What business problems are you solving with the product? What benefits have you realized?

Centralized repository of unstructured content

Documentum review by User in Construction
User in Construction
Validated Reviewer
Review Source

"Useful software that's not as straight-forward"

What do you like best?

Ability to save different versions of file to see the whole history

What do you dislike?

Not as intuitive at first, but then again with experience everything's easier.

What business problems are you solving with the product? What benefits have you realized?

Engineering. Create/Retrieve documents, collaboration with collegues.

Documentum review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"good content management solution"

What do you like best?

Ease of use of user interface and the extensive ability to customize layout of templates and replication schemes.

What do you dislike?

The process of converting content in previous solution into Documentum was daunting.

What business problems are you solving with the product? What benefits have you realized?

The ability to version and track content edits to satisfy legal and compliance requirements. Documentum successfully satisfied this need.

Kate from G2 Crowd

Learning about Documentum?

I can help.
* We monitor all Documentum reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.