Documentum

(32)
3.5 out of 5 stars

The Documentum platform offers an enterprise content management system with the essential capabilities to control all your information content.

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Documentum review by <span>Indars S.</span>
Indars S.
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Documentum - stable and advanced ECM system

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What do you like best?

Documentum is stable and advanced ECM system if advanced functionality is what is required for a company. It has lots of entry point for customization and configurations, integrates nicely with many other OpenText and business solutions. Has best in class search engine - xPlore. Search engine and its performance if sometimes noted by companies why it has won over Documentum vs its fierce competitors. Repository is very stable and not support intensive.

What do you dislike?

Expences. Documentum costs a lot of money, support and administration adds up nicely and hence many companies are constantly looking for replacements - something that has maybe less functionality but costs substantially less. Some are tied to Documentum because of regulated industries etc. but expence and UI are the main factors that makes this solution little less appealing.

Recommendations to others considering the product

Resources who will support it and enhance, if needed. Documentum is niche skill and not many quality talent available at all locations, and if there are they, administration and support gets expensive fast.

What business problems are you solving with the product? What benefits have you realized?

Usually Documentum performs best in regulated industries, where companies have to keep records/trade secrets/financials as regulated by their industry governing agencies, authoring sensitive content and require multiple users to work on it until documents get approved. Documentum also solves transactional case management issues with one of the best solutions in its class.

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Documentum review by <span>Beneva W.</span>
Beneva W.
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Documentum User Experience

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What do you like best?

1. Allows different versions of the document to co-exist. Each version has a Comment field where you can explain the delta between the old version and new version.

2. Provides various security access so administrator can define what a user can access and not access.

3. Easy to use.

4. Provides workflow for document approvals.

What do you dislike?

The Documentum version I used did not have needed features for robust document lifecycle management. There was no mechanism for defining different lifecycle phases based on our requirements.

Recommendations to others considering the product

I consider a PLM tool like Agile and Arena to be better than Documentum when it comes to managing documents. However, if a PLM tool is out of the question, I do not know of any better out-of-the-box tool than Documentum when it comes to managing documents. There are other tools with more functionalities than Documentum but these can be more expensive and may require extensive customization.

What business problems are you solving with the product? What benefits have you realized?

We needed to ensure our employees will always retrieve the latest version for a spec or procedure. We also wanted to have a good history of version changes where it was easy to retrieve any old document version.

We were able to eliminate any confusion or mistake regarding what document version to use in the company and in our contract manufacturers. We were able to easily show what version of spec or procedure was used in past product productions as well as provide the old version.

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Documentum review by User in Telecommunications
User in Telecommunications
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Documentum Review

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What do you like best?

I like that Documentum is password protected and the fact that it has built-in functions that allow the user to store commonly-used folders for easy access (via the 'My Favorites' button) as well as the internal Documentum search function.

What do you dislike?

I The Documentum version I used did not have needed features for robust document lifecycle management. There was no mechanism for defining different lifecycle phases based on our requirements.

What business problems are you solving with the product? What benefits have you realized?

We needed to ensure our employees will always retrieve the latest version for a spec or procedure. We also wanted to have a good history of version changes where it was easy to retrieve any old document version.

We were able to eliminate any confusion or mistake regarding what document version to use in the company and in our contract manufacturers. We were able to easily show what version of spec or procedure was used in past product productions as well as provide the old version.

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Documentum review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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A good idea that needs a lot of work

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What do you like best?

The fact that you can create contracts and upload documents to a central location and provide access to specific users or user groups.

What do you dislike?

How long it takes to create or upload anything in this system. It is super slow and it requires too many steps to do any of this.

Recommendations to others considering the product

Make sure you look at other options before going with Documentum. This application has been the a leader in the document management system circle, but I believe there are others out there that could offer the same functionality with a more efficient interface.

What business problems are you solving with the product? What benefits have you realized?

It is serving as a secure storage for contracts and contract documentation for the agency I work for.

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Documentum review by User in Information Technology and Services
User in Information Technology and Services
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EMC Documentum review

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What do you like best?

A highly configurable system ; it integrates really well with many interfaces across the enterprise. It has wide support for a vast array of information asset types, It provides a fairly dull but simple user interface for asset access and archival.

Its fairly easy to learn and use ,once you get the hang of it.

What do you dislike?

Maintenance and upgrade costs will be likely high and upgrades will take time.

You will find very few people who are knowledgeable on this Tool and not many want to learn same.

I would say this tool has very Poor Customer Support since may of the organizations still continue with older versions as licensing is costly and the older versions lose support quite quickly.

Recommendations to others considering the product

This Software is very powerful and can most of your record management and documentation needs. Once implemented it can act as a one stop solution However it also comes with high maintenance costs and scarce skilled labor and if your IT budget has restrictions on keeping up with upgrades, you should find more cheaper solutions

What business problems are you solving with the product? What benefits have you realized?

The Client had this tool mainly for their record management and documentation needs The work majorly involved getting it up to date with the new organization asset changes. The project took about 6 months of work;

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Documentum review by User in Financial Services
User in Financial Services
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Documentum

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What do you like best?

EMC Documentum appeals to small and medium size companies on-premise, online, and also mobile solutions in many industries.

What do you dislike?

Many times training is short and confusing, many problems with utilizing certain systems. Not always user friendly.

Recommendations to others considering the product

In my industry I would recommend this as a superior document storage and transfer of document system.

What business problems are you solving with the product? What benefits have you realized?

My position is to manage and input content into the (ECM) platform. Manage the entire information lifecycle with security and control for duties I am responsible for.

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