EMC Documentum delivers powerful content management and has evolved into an essential element in the mix of business critical services found in many large organizations. These organizations face significant challenges when it comes to day-to-day management and monitoring of the EMC Documentum environment:
increasingly complex configurations that lead to exponential growth of content and docbases, and the integration of new organizations make it harder to assure system performance and availability
performance degradation and faults in indexing services and other applications affect end-user performance and experience
work flow and job failures go undetected as a consequence of complex distributed environments
With current trends for companies to consolidate their infrastructures, minimize applications and gain greater efficiency through “Out-of-the-box” integration products, Documentum customers are faced with the fact that their implementations will not meet these demands. Costs associated with maintaining, let alone upgrading, Documentum are causing more and more companies to re-evaluate their applications. This, along with other factors, may very well be a reason for Documentum’s downturn. I believe Product setup/maintenance/upgrade cost is very expensive for Documentum and EMC used to launch higher version of the product within small tenure, also sometime EMC forces origination to upgrade to latest version which is eventually very expensive and moreover difficult for business user to understand new outlook and functionality of the application frequently. Moreover EMC is not providing older version ( might be sometime 2-3 years old) product support. I think this is one of the strongest reason of downturn of Documentum in ECM market
Some document and records management projects are large and complex enough to merit a complicated platform like Documentum. But for some time now, this has constituted just one use-case among the seven major document management scenarios that serve as evaluation criteria in our research.
To be sure, Documentum isn't dying. EMC has slowly but regularly upgraded the core Documentum platform, most recently at the end of 2012. Whatever the platform has lacked in innovation, EMC can at least point to long-term continuity. EMC has also made some small but nifty acquisitions on the side.
But how much is Documentum really living? In recent years some EMC integration partners have jumped ship. You can understand why. Knowing Documentum Query Language (DQL) is kind of like knowing COBOL: you can make a good living....keeping legacy implementations alive.
As a customer, you should consider EMC-Documentum if your document and records management needs will require a highly customized solution. For example, if your document store numbers into the millions of files, or you need to develop highly specific, bespoke user interfaces. Even then, a savvy buyer will perform extra diligence to ensure that a simpler and more open platform won't suffice.
Documentum has WCM,Asset Management,Record Management,Annotation,Content Transformation and BPM capabilities which in turn makes this product more popular to certain business line