What do you like best?
A highly configurable system ; it integrates really well with many interfaces across the enterprise. It has wide support for a vast array of information asset types, It provides a fairly dull but simple user interface for asset access and archival.
Its fairly easy to learn and use ,once you get the hang of it.
What do you dislike?
Maintenance and upgrade costs will be likely high and upgrades will take time.
You will find very few people who are knowledgeable on this Tool and not many want to learn same.
I would say this tool has very Poor Customer Support since may of the organizations still continue with older versions as licensing is costly and the older versions lose support quite quickly.
Recommendations to others considering the product
This Software is very powerful and can most of your record management and documentation needs. Once implemented it can act as a one stop solution However it also comes with high maintenance costs and scarce skilled labor and if your IT budget has restrictions on keeping up with upgrades, you should find more cheaper solutions
What business problems are you solving with the product? What benefits have you realized?
The Client had this tool mainly for their record management and documentation needs The work majorly involved getting it up to date with the new organization asset changes. The project took about 6 months of work;