What do you like best?
Xerox's DocuShare support team has been outstanding. We've used them to build us custom workflow routings, reducing the amount of time it takes the users to create the routings as opposed to creating the workflows from scratch using the native ad-hoc routings. Steps in the custom routings are based on groups tied to Active Directory so the code does not need to be updated as people come and go from positions in the company.
What do you dislike?
The database structure is difficult to try to understand. This makes trying to build reports against the system cumbersome, though Xerox will build queries into the system as a paid customization.
Recommendations to others considering the product
DocuShare has been a great product for us for over a decade. In our environment, it has been very 'hands-off' administratively over the years. As would be the case for document control in most if not all manufacturing companies, the drivers and owners of the system are the quality department. They have far more work than the IS department, but that's based upon the work of managing the content - the burden of QA would be there in any document control system.
What business problems are you solving with the product? What benefits have you realized?
As you would imagine - DocuShare is our document control system. It allows us to easily prove that we indeed do have that control during audits. We can set the auditing to be extremely verbose, giving the ability to provide traceability on any document or user.