Our group bought Docushare from Xerox via a Xerox office equipment vendor introduction. We liked both the MFP and Document Scanner ability to make our office enterprise paperless and office workflow streamlined. The system had a nice, visual interface for document delivery at client desktop, and the web portal looked very service-able and sharp. The montlhy cost our Xerox supplier came up with was just managable on our current business lease, so we pushed forward with it.
Well, now we dislike the entire system. Workflow designs we implement with the Xerox tech and guides rarely work long-term if at all. The web portal has a headache with each new version of I.E. so we switched to Chrome, but that presents other issues. The system does not have a good content search engine, and they want nearly six figures to put in a good one for the enterprise system, and the foldering/archive setup, now that we've seen other good ECM systems in the field and at tradeshows, makes our system look pretty bad by comparison.
Recently, we got a breakdown of our business lease. Turned out this Xerox supplier had kept us on an unusually high monthly pay rate, even though all of our copier and printer rates had decreased by about 60% !! They moved in the Docushare cost to maintain the high monthly cost we were paying, and this thing is super expensive for an ECM system that does not work half of the time, and has shallow, if any, support when you need it!
The storage is not well-managed when you get into the 3-figure gigabyte count, and they keep on on these awful Documate scanners, which are not even made by Xerox, as they'd like you to think, but by a company out of Japan called Mashuscita. I mean they can scan, but I put one up against both a Fujitsu and a Kodak, and my Documate came in dead last in performance, just like our MFP devices, WHICH, I found out, once we get our scanning on track someday, we can reduce by about 80% across our company offices, because when it is all scanned, you don't need that hardware anymore! Maybe that is why they keep Docushare malfunctioning, because you won't need any Xerox hardware anymore if their software worked right, or well or something better than what we have now.
We got close to paperless for a while and resolved a huge file room, but that was it! It was painful process on the Docushare system too. The workflow never worked that well, documents did not route correctly most of the time, business rules, easy ones, were hard to implement. THEN we found out most Xerox office supply and business partnes are dumping Docushare as an offering, and moving on to less-expensive other ECM systems instead. (I just wont' trust antoher Xerox partner to provide our ECM software next time. They would not get educated on what they had, so I doubt they will in the future, and their software support staff turns over regularly. Bad situation.)