Docusign web and mobile app are amazing. I love how easy they are to use. Being able to manage signatures, status of signatures, and set up signature requests on a mobile device is tremendous. It is very easy to use and visually appealing. The simplicity and organization is second to none.
I have never had to explain to a client how to use the program because they become very clearly guided by the app/site themselves.
The templates are great. In real estate we have a lot of forms that require a lot of signatures. Some of these signatures are in obscure places on the documents that would be easy to forget if we had to place the signature block each and every time we sent the document. The ability to save templates makes it easy for me, saves me a ton of time, and ensures that I'm not forgetting anything.
I love being able to organize my documents into folders for each transaction. I love the ability to customize who gets what documents sent to them and when.
I love the ability to add custom branding and customize what the users see.
I love the ability to integrate with Dropbox, Evernote, and GoogleDrive. All of which I use.
I dislike that DocuSign is really only a signature platform. Because of this I still need to hold accounts for Evernote, Dropbox, and GoogleDrive to organize my documents. It would be nice, in fantasy land, if the amazing technology and simplicity of DocuSign were inherent to one of my favored document management apps. I must say that they do a pretty darn good job of working around this concern with their ability to integrate those apps.
The cumbersome process of:
(email - print - sign - scan - email - print - sign - scan - email to ask for forgotten signature - print - scan - email)
(upload to DocuSign - place signature blocks - set signing order - send - get notified when fully executed)
So much less labor intensive, eliminates endless email chains, and gives the requester one clean and legible document that is fully executed.