What do you like best?
DocuSign has so many amazing features that it's hard to choose just a few to review. DocuSign signatures are generally accepted by most lenders, title companies, real estate entities and most legal services. The signatures are legally binding, and don't require the signer to come into the office and sign each time a new document is created or required. Each signer has their own account, so documents that require joint signatures can be sent to each signer, they sign, and it's just as if they were in the office signing. The format for document creation is easy, and previous documents can be stored, copied and reused with newly added information, so there is no need to create a new document each time, if the user is creating similar documents. There is a notification of who has signed, who needs to sign, and the option of sending a reminder to those who haven't signed, to let them know of their needed signature. The entire process is easy, and automatically sends the document to each individual who needs to sign each document.
What do you dislike?
DocuSign does not replace "wet" signatures that are sometimes required by specific lenders or government agencies. Most lenders are on-board with DocuSign signatures, but the government is old fashioned and makes things more difficult by not accepting DocuSign signatures. Hopefully they will come on-board soon.
Recommendations to others considering the product
DocuSign is a no-brainer for every real estate agent/broker/office. Contracts and documents can be emailed to home buyers at anytime, day or night, signed, and returned in minutes. There is no need for clients to come to the office or meet away from home to sign documents. It's an absolute time save. In the fast-moving marketplace of real estate, DocuSign gets contracts and documents to buyers and sellers fast, and beats out other agents' offers who don't use DocuSign.
What business problems are you solving with the product? What benefits have you realized?
Our customers no longer have to come into the office every time a new document needs to be signed. Once a customer sets up their own account, every document can be emailed to them, a notification shows up in their email Inbox, and they can DocuSign the necessary documents, and when the signatures are complete, the document is returned to the sender. Documents can be sent out day and night, and signers can sign at home, at work, or in the bathtub. It doesn't matter where you are, as long as you have an email account and internet connection. Real estate transactions can be completed without ever stepping into an office, except for closing documents.