DocuWare

DocuWare

(26)
3.8 out of 5 stars

DocuWare stands for professional DocumentManagement and provides its customers with all the elements they need for efficient

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Showing 26 DocuWare reviews
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DocuWare review by <span>James P.</span>
James P.
Validated Reviewer
Verified Current User
Review Source

"Extensive software for digital storage of documents"

What do you like best?

So many methods and integration options for storage, retrieval, and archiving of documents. Automation of indexing data on documents being stored makes this a very powerful solution to many typical needs we have been trying to solve.

What do you dislike?

There have been some instances when the reading of data on a document does not always correctly interpret values correctly requiring users to review failures. This can happen more often than we would like.

Recommendations to others considering the product

Determine the needs of your business and retention policies prior to implementation to properly size your solution. Think ahead to make the best decisions on which features you will need upon initial deployment so that you can complete everything without needing to later purchase add ons which could delay your best roll out.

What business problems are you solving with the product? What benefits have you realized?

Problems that Docuware has solved for us include the elimination of paper file retention that can become very overwhelming in short periods of time. Along with this there is a large time savings with personnel as they are no longer spending large amounts of time sorting and filing paper documents.

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DocuWare review by <span>Dominik W.</span>
Dominik W.
Validated Reviewer
Verified Current User
Review Source

"professional solution"

What do you like best?

Simplicity at its core. DocuWare is like using an iPhone. You open the Webclient and you know how to retrieve and store a document. Approving documents weather on mobile or computer has never been easier.

What do you dislike?

I wish that DocuWare offered all the desktop apps for Mac. Today they offer only a few.

Recommendations to others considering the product

Start small, learn the product and then add more processes and users. By doing so you will really benefit from the system and will learn all its features and understand how you can adapt it to your needs.

What business problems are you solving with the product? What benefits have you realized?

We started using DocuWare for simple store and retrieve purposes. After six month we implemented digital workflows. Now DocuWare helped us to get rid of most of the paper in the offices. The biggest benefits for my organization are: time saving and proper focus of the teams. We are not focusing on searching for paper any more. We focus on getting the work done. DocuWare helped us get smarter in what we do.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
DocuWare review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Not a stable or fast solution. Avoid web based document management. "

What do you like best?

It's extremely configurable, can hook into existing databases, has a pretty nice API so you can develop your own plugins. The support from Docuware and our reseller is quick and responsive.

What do you dislike?

The product is slow and unstable. Takes up to 15 seconds to store a document under moderate load. Only can natively display a handful of file types: word, pdf, html, text. Errors profusely under load - downloading 100 images at a time, working with files over 1GB in size. Anything over 5GB is essentially dysfunctional. Often requires restarting IIS (it's asp.net based) to fix global failures of various critical features, doing so causes people to lose their work.

I could go on and on. Either way I spend hours a week supporting this product for less then 150 users, experiencing issues that require opening support tickets with our reseller every week or two.

Recommendations to others considering the product

Avoid web based solutions. The internet was not built for the level of interactivity that these modern webapps demand, the result is typically buggy. Especially anything asp that requires IIS, such products have been notoriously problematic in our experience.

What business problems are you solving with the product? What benefits have you realized?

We wanted to use this product to enforce organization and searchability of millions of documents, which we previously maintained in an SMB/NTFS file share, a goal which it has accomplished. Not sure if the staff frustration and price tag has been worth it.

DocuWare review by <span>Suresh P.</span>
Suresh P.
Validated Reviewer
Verified Current User
Review Source

"Paperless Accounting Process - A/P, HR, Bank Reconciliation"

What do you like best?

Easy to navigate through. Easy to make changes to the workflows or other configuration. Easy to use for the end-users. Easy to deploy.

What do you dislike?

Compatibility issues with different browsers. It asks to download app if used with different browsers. Also, not able to approve multiple tasks at the same time. Missing features like removing blank pages from the cabinet, removing accidental clipped documents.

Recommendations to others considering the product

Invest time in understanding your business process and how it would be implemented within DW. Be ready to implement DW in phases as oppossed to trying to implement everything at once.

What business problems are you solving with the product? What benefits have you realized?

We are trying to automate our accounting process, i.e. A/P for routing and approving invoices, HR for storing sensitive employee information, Bank Reconciliation for storing and routing for approval of bank statements.

DocuWare review by <span>Rema B.</span>
Rema B.
Validated Reviewer
Review Source

"Storage System"

What do you like best?

I like that you have the ability to customize the labeling and sorting system of Docuware.

What do you dislike?

I also dislike that it is difficult to change the filing system. The tags must be very specific and that can make it difficult to search up documents and files that you have uploaded. What I also dislike is that multiple people cannot be logged in or using the system at the same time.

Recommendations to others considering the product

If you know what you want your filing system and know exactly how you want it organized, Docuware might be a good fit for you. They have people to come meet with you and the person to person contact and customer service is good to have. However, it does mean that sometimes it takes some time to get things done.

What business problems are you solving with the product? What benefits have you realized?

The business solution that Docuware provides is a digital/online filing system for any documents you can digitally upload or files stored online. The benefits are that many people can use it with online access.

DocuWare review by <span>Amruta G.</span>
Amruta G.
Validated Reviewer
Review Source

" File management Tool"

What do you like best?

I like that we can have a virtual documenting place that various individuals can access at one time. Additionally that you can have a wide range of folders and spots to file things to fit your each need.

What do you dislike?

DocuWare needs a noteworthy redesign if it will attempt and contend in the Document Management world. The product is extremely a long ways behind innovation insightful. There are numerous different arrangements I would pick over DocuWare. It seems to be more appealing to littler organizations in light of the cost.

Recommendations to others considering the product

Unquestionably prescribe in case you're endeavoring to keep up record work process - it's anything but difficult to set up warnings, dole out bundles and know who's at present in charge of the archive.

What business problems are you solving with the product? What benefits have you realized?

We have a place to store and get reports that the entire organization can use to their specific utilize. We can restrain certain capacities for various clients. We can discover reports a great deal quicker as a result of the file choices that you can include and evacuate. We don't need to record paper records for a ton of things due to Docuware.

DocuWare review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Docuware is a great system for filing and recordkeeping"

What do you like best?

I like that we can have a virtual filing place that multiple people can access at one time. Also that you can have many different folders and places to index items to fit your every need.

What do you dislike?

I dislike that it is sometimes a bit glitchy, there is also no way to backup faxes if you accidentally delete something as far as I know.

What business problems are you solving with the product? What benefits have you realized?

We have a place to store and receive documents that the whole company can utilize to their particular use. We are able to limit certain functions for different users. We are able to find documents a lot faster because of the index options that you can add and remove. We do not have to file paper records for a lot of things because of Docuware.

DocuWare review by <span>Morticia J.</span>
Morticia J.
Validated Reviewer
Verified Current User
Review Source

"Docuware is really a good software-"

What do you like best?

This is an awesome software for Customer Service Departments.

Orders and Documentation are easy track and you look up information in so many ways.

What do you dislike?

Sometimes you have hiccups and have contact someone and it can take a little while to get the answer you need.

What business problems are you solving with the product? What benefits have you realized?

All of the orders are in one central place. If someone is absent from work theirs order can still be entered. it cuts down the amount of time of place orders from EDI, & email.

DocuWare review by User
User
Validated Reviewer
Verified Current User
Review Source

"Document management for streamlined workflow"

What do you like best?

Very easy to use - can drag and drop multiple documents and clip them together.

Assigning documents is equally convenient.

What do you dislike?

I find the email notifications to be a bit lacking - they only mention that a package has been assigned to you without providing any details (no package title, who assigned it etc.). I'm not sure whether that's due to the way my company has set up Docuware or if it's a limitation of the service.

Recommendations to others considering the product

Definitely recommend if you're trying to maintain document workflow - it's very easy to set up notifications, assign packages and know who's currently responsible for the document.

What business problems are you solving with the product? What benefits have you realized?

Document sharing and workflow enforcement for designs and drawings.

DocuWare review by <span>Jon S.</span>
Jon S.
Validated Reviewer
Review Source

"Easiest EDM to use in my option."

What do you like best?

When you search, you can be as specific or as general as you want. You can get the last 10,000 documents, or a single document depending on your search criteria.

What do you dislike?

The user interface is very nice, but some of the admin tools need to be refreshed.

Recommendations to others considering the product

Look at the total cost of ownership, not just the starting cost. DocuWare can grow with you, can the others?

What business problems are you solving with the product? What benefits have you realized?

Able to grant multiple people access to the same document, at the same time, without have to go walking around the office to find out who has it on their desk.

DocuWare review by <span>Kristen G.</span>
Kristen G.
Validated Reviewer
Review Source

"Easy to find documents "

What do you like best?

I can search for a document by any word, and it comes right up. This makes it easier to narrow down what I’m looking for.

What do you dislike?

I haven’t found anything I dislike yet, and I’ve been using DocuWare for a few years

Recommendations to others considering the product

Work with your vendor so they know all your needs, so when you are ready to roll out the solution it will go smoothly

What business problems are you solving with the product? What benefits have you realized?

We have to store documents for over 10 years. Having DocuWare let’s us keep everything electronically and we don’t need all the paper.

DocuWare review by User in Printing
User in Printing
Validated Reviewer
Verified Current User
Review Source

"Very basic install of base module for A/P. "

What do you like best?

I like that I don't have to submit paper payment requisitions anymore.

What do you dislike?

I can not go back into the software to see what I have approved or submitted for approval. Not sure if this was because my company bought the bare bones product or it was set up that way. Nonetheless, once an invoice is approved it goes into a black hole and you have to contact accounting for status.

What business problems are you solving with the product? What benefits have you realized?

Idea was to go paperless and reduce paper and mail between locations. Simplify A/P with electronic approvals.

DocuWare review by <span>Jay  P.</span>
Jay P.
Validated Reviewer
Review Source

"Office workflow made easy. "

What do you like best?

DocuWare is browser based and easy to learn. All of the features work and are where you would expect them to be. It works perfect in AP & HR, but it moving to every aspect of my company.

What do you dislike?

The only problem so far is making time to implement with all of my other projects, but I know it is worth it.

What business problems are you solving with the product? What benefits have you realized?

We were still filling out paper forms and moving paper around for approvals.

DocuWare review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Docuware Review"

What do you like best?

Docuware is very easy to use annd cuts down on the time I need to find customer records.

What do you dislike?

There is nothing that i really dislike about the software. It does its job well.

What business problems are you solving with the product? What benefits have you realized?

Docuware has improved TPM's ability to store and recall invoices, PO's, and vendor records. I can now do my own records research without the aide of another clerical employee

DocuWare review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"powerful software solution"

What do you like best?

DocuWare is intuitive and easy to learn and use. It takes often used manual business processes and automates them to save time and money

What do you dislike?

DocuWare, like any software solution costs money, but that cost is an investment in the future

Recommendations to others considering the product

I would recommend this product

What business problems are you solving with the product? What benefits have you realized?

Many manual business processes can be automated and following the automated workflow simplifies the work.

DocuWare review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Review Source

"A bit old school"

What do you like best?

Straight forward, basic functionality to store and retrieve documents.

What do you dislike?

DocuWare needs a major overhaul if it's going to try and compete in the Document Management world. The software is very far behind technology wise. There are many other solutions I would choose over DocuWare. It does seem to be more attractive to smaller businesses because of the price.

Recommendations to others considering the product

If you only need this for basic scanning and retrieval, I would use it!

What business problems are you solving with the product? What benefits have you realized?

Just simply getting all paper scanned and stored electronically into DocuWare.

DocuWare review by <span>Joe E.</span>
Joe E.
Validated Reviewer
Review Source

"In use for 2 weeks, thuroughtly impressed bythe software."

What do you like best?

customization and great support during our implementation process so far.

What do you dislike?

Difficult to download documents back out of docuware.

Recommendations to others considering the product

Well worth a try.

What business problems are you solving with the product? What benefits have you realized?

We have almost eliminated paper invoices and saved time and money storing documents virtually.

DocuWare review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"User of docuware for file management."

What do you like best?

The full text feature allows me to search through entire client files for what I am looking for.

What do you dislike?

Extra step of downloading every document, interface is not user friendly or intuitive. Overall, I think it would be more useful in an accounting setting. It is not appropriate for use in a law firm...

Recommendations to others considering the product

Could be useful in a non-law firm setting.

What business problems are you solving with the product? What benefits have you realized?

Document management of the firm's files.

DocuWare review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Good for invoice storage"

What do you like best?

You can upload documents by dragging and dropping. Its easy to save the documents and route them for approval.

What do you dislike?

Its really heard to search or invoices once you store them. Sometime all the pages don't come through and you have to re-scan them.

What business problems are you solving with the product? What benefits have you realized?

tracking of invoices. This helps get rid of paper and makes everything digital.

DocuWare review by User
User
Validated Reviewer
Review Source

"Simple to use, easy to find documents"

What do you like best?

The ease of use. I can search for my documents in a number of different ways

What do you dislike?

Haven't found anything yet. For my uses it's great

Recommendations to others considering the product

Work with a good ADP and you won't go wrong

What business problems are you solving with the product? What benefits have you realized?

Reducing paper storage. Making documents available from anywhere

DocuWare review by Administrator
Administrator
Validated Reviewer
Review Source

"Love the product."

What do you like best?

Ease of use. It is easy to learn and to teach people how to use it.

What do you dislike?

The scanning option could be a bit more robust.

Recommendations to others considering the product

Give it a test run. You will be impressed.

What business problems are you solving with the product? What benefits have you realized?

AP. Quick processing.

DocuWare review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Review Source

"Decent product"

What do you like best?

I enjoy the ease of use. Product is reliable and easily worked with our tech stack.

What do you dislike?

I dislike the lack of customization and would rather use an in company solution.

What business problems are you solving with the product? What benefits have you realized?

Most employees are able to use without much issue.

DocuWare review by User
User
Validated Reviewer
Review Source

"Accounting "

What do you like best?

We use docuware to easily file and store records.

What do you dislike?

Need many scanners in the office or I we have to Svan at an associates desk

What business problems are you solving with the product? What benefits have you realized?

Access to documents from various locations

DocuWare review by User in Internet
User in Internet
Validated Reviewer
Review Source

"I was a user for 3 years"

What do you like best?

Ease of use. Storage by indexes and incorporates workflow. Compatible with other softwares.

What do you dislike?

Only sell through dealer channel. Support is only through the dealer.

What business problems are you solving with the product? What benefits have you realized?

Contract submission. Invoice processing. Storage/Retrieval.

DocuWare review by User in Accounting
User in Accounting
Validated Reviewer
Review Source

"Easy to use for first timer"

What do you like best?

The simplicity of having all your documents in one program that forwards to another is perfect

What do you dislike?

Backtracking on the system is a bit of an annoyance

Recommendations to others considering the product

Perfect for scheduling a large practice

What business problems are you solving with the product? What benefits have you realized?

Scheduling conflicts arise with notification

DocuWare review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Good company"

What do you like best?

Docuware is a easy product to use, and it’s secure.

What do you dislike?

Nothing much, as for document management and storage it’s good

Recommendations to others considering the product

It’s good

What business problems are you solving with the product? What benefits have you realized?

A secure place to store documents

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