Domo Business Intelligence (BI) combines a powerful backend that sits on top of and connects into any existing system where data lives, including those for customer relationship management, enterprise resource planning, human resources and financials, as well as any data repository or current reporting system.
The best feature with DOMO is the ease of user functionality. Our company has a wide range of user experience and technology levels and the ability for everyone from the most basic user to the most advanced user to get the same information quickly and easily has been revolutionary for us. It gave us the ability to quickly build and deploy dashboards, cards amd data to our users without large amounts of overhead or work on our internal development team.
There is very little I don't like about DOMO. We are fairly new to the DOMO family so there is a lot left for us to learn in DOMO.
Our biggest problem has been getting actionable data to our C-level executives to make smart business decisions going forward. The biggest benefit so far has been the ability to big and roll out a full featured dashboard to our independently owned and operated branches for them to track and improve on their operations and profitsability.
DOMO is superior to any other BI or "Analytics" platform out there. With Pareto principle, just DOMO only would already cater 80%+ of our insights use cases.
It eloquently covers all features that are available in other competing tools/platform such as Tableau; while having more that they don't have. For example, Tableau doesn't have alert feature, while DOMO not only has alert but it is self-service and deliverable via email, mobile app notification, and even SMS; all in one seamless package. And in this fastest pace era ever in human history, proactive alert to business metrics while mobile on the go is a must for companies' executives to stay ahead of the competition.
DOMO platform is a fully managed service, 100% self-service, and requires no maintenance at all (No Ops); this ticked each of our three key philosophy of Data & Insight technology in Traveloka.
For our organization which is based in Southeast Asia, DOMO is very much lacking in Support. There's no proper process of severity of issues and escalations, and it takes ages to get past the first layer of support which most of the time wouldn't be able to solve any issue we raise (note that DOMO is super easy to use, seamless & intuitive, such that the only times you hit issues would indeed only be bug/product issue which can only be solved by their R&D team). They need to really work this out to be a truly managed service / Cloud-era leader of Analytics platform.
Nevertheless, this was also because we're a technology company that's always on the cutting edge of Data & Insight technology; for the majority of enterprises out there, DOMO would be a seamless deployment with least possible effort and highest possible impact & ROI. Highly-highly recommended.
Remember that total cost of ownership is mostly on maintenance of your data & insight platform, DOMO frees you from these (almost) completely. Remember also that opportunity cost hides within inefficiency and non-agility of your data to insight to action to result end to end process, having DOMO would cut this cycle tremendously.
Self-service analytics, insights & data. Decentralization and democratization of data. Agility & Velocity of end to end data to insights execution. Empowering independent teams (products & functions) within our organization to monitor and analyze their business metrics, with the minimum possible effort from centralized data & analytics team.
DOMO is superb in democratizing data for our data hungry organization. We deployed the platform in January 2017 and by August we have 600 users onboard with daily active users ranging between 200-300 users in weekdays, creating 16,000 Cards (charts) showing insights from 2,500 datasets totalling 3.6 billion records, with 12,000 card views per week ~ 2,000 card views per day.
16,000 cards built in 8 months is 2,000 cards created per month, 100 per day on average. Very telling figure on agility and velocity enablement by DOMO platform, two of our core culture principles.
I love that Domo has a great many ways to analyze data from a HUGE set of options. I also really like that there is a built-in chat. It feels like Excel crossed with Slack. It is an excellent place for Analysts, managers and executives to discuss whats going on - based on data - and make decisions.
As I said in the title, it's great when the data integration, called a connector in Domo - is working. Domo has a lot to offer, but your insights don't mean anything if your data isn't aggregated properly in the platform. That said, my company is on a free trial and I'm sure companies on a paid plan will have sufficient support.
Domo is a solid data aggregate platform that easily facilitates a discussion about your data and make changes. However, a good data integration is necessary for that. Connectors are easy to install and Domo's support (at their freemium version) is pretty good - not perfect, but good for a free option.
We are using Domo to generate insights about what our company can do better based on a complete picture. I'm also manager for our CRM, and make suggestions just from that platform to help the company. But with Domo, I see each part and attempt to make each part compliment the other hopefully make a whole greater than the sum of each part.
It can show different "cards" that relates to different customers, so you can group and clarify distinctions between different types of customers you serve. Beyond that, Domo is a good analytics tool. I can filter between locations, industries, types of content, and more to narrow down exactly what I'm looking for. It also color-codes the most effective pieces of content automatically.
When you filter results through our company, we have so much data that it takes awhile for the filter to kick in to show what you want. The main thing I dislike about Domo is it doesn't aggregate analytics about pieces of content. For instance, if I have a Solution Overview that is on my website, I can download it on the website, I can click on it to bring it in a PDF view on my internet browser, I can find it on Google, etc. - these are all different "pieces of content" in Domo, making it very difficult to distinguish which pieces of content are actually "better" than others
It's hard to learn and even harder to figure out how to navigate around Domo. I would recommend getting involved with analytics and using multiple points of data to back up and support conclusions offered. You really need an expert in Domo to help you but getting this piece is often the hardest
Using analytics to justify what problems to solve, which pieces of content to prioritize, and prove which solutions are working based on data
Domo is a wonderful tool to be able to collaborate all sorts of data together to be able to come up with some really great and useful information that you can take and turn into actionable steps.
The price is pretty steep if you want to use the entire full featured product. I think this would be wonderful if you are a large corporation. But for smaller business it requires work arounds
There is a VERY steep Onboarding fee for them to help you set everything up and get up and running. This is necessary I believe to be able to use the product however this can be a pretty tough pill to swallow when considering other business intelligence platforms do not have such a large upfront cost involved with the use of their products.
We are able to eliminate many of our old and outdated processes of manually creating Excel sheets here and there.
It's really great at slicing through large quantities of data and turning that data into easy to read graphs. Complex functions (they call them Beast Calculations) allow you to transform information into data that is more insightful. It's relatively straight forward to connect two or more different data sets on a 'join'. It automates rolling data analysis, tasks that would be repetitively, time consuming and complex in Excel.
Compared to TableAU, it has some work to do in terms of your ability to slice deep into the data (and present that data) to provide meaningful insight as to why things are happening.
Domo is great at providing an automatic oversight as to what is happening in your business, however it's not quite so powerful at answering the question why and how/what could you do to improve business performance.
To provide an automatic at a glance view (health check) to the executives and other stakeholders of the business how we are performing in terms of the number of vehicles purchased, price paid, quantity of cancellations and a variety of other business related metrics.
I'm a big fan of the platform. I act more as a user and love the ability to see metrics in chart and graph format easily. Additionally I like the flexibility it has with adding filters and adjusting timeframes to see different views.
Nothing much to complain about here. We've come into some issues with adding filters when comparing year over year data. Not sure how big of a bug that is though
In my world I'm constantly tracking orders and revenues for 10-15 campaign types and this makes my job a lot easier to report out to the larger team. This is especially critical during our peak valentine's and mother's day periods. I also am a big fan of the mobile app which has a great user interface to access business critical reports while on the go
Compared to other data platforms I like how flexible DOMO is when it comes to manipulating the data. It doesn't require super technical coding skills but just enough technicality to make it interesting. DOMO is a whole system in one; in other platforms the components combined in DOMO are usually standalone services or completely non-existent.
I would like to be able to build traditional dashboards where you can customize different graphs on the same dashboard like a tableau, power bi, or qlik. I tried to accomplish this using custom apps but I found custom apps to be very limited.
I work for an ad agency. When our clients come to us their data is usually scattered in different silos. DOMO has been a great way to pull everything together into one place for them to be able to really see where they can better optimize their campaigns. Also for internal purposes, DOMO has been great for automating certain reports that take hours to deliver; now the data can be there at the click of a button.
The graphing and dashboarding is really simple and clean. The design is vibrant and makes things like checking call stats more appealing. The UI is very easy to master and intuitive. It only takes a few minutes of playing around to understand it.
I don't like how laggy it is. Unfortunately for my team of 30 its a big lagging. Granted it's tracking a lot and is up to date enough but if it was closer to real time than that would be nice.
In order to get the best user experience, close tabs that are not necessary for you to view all the time.
Domo solves productivity tracking and metrics tracking for sales. It helps my team know where we stand and where we need to pick it up in order to make our goals.
Before Domo, I felt like I was drowning in data. Was ready to live out my days treading water while secretly hoping that someone threw me a life raft. MEET MY LIFE RAFT. Domo is fantastic at slicing through large amounts of data and turning that into something I can make sense of. It's super easy to use and now I have so much more time to create metaphors.
Nothing yet. I'm a fairly new user, but don't anticipate the honeymoon stage wearing off.
Domo allows our CS team to empower our customers with actionable data, quicker and helps our Account Executives create superior value throughout the sales cycle.
The ability to set-up with ease a variety of different key metrics for our organization has been critical to our team understanding our successes and pain points to strive for greatness.
At times the customization and configurations of data sets can be complex and challenging, and the UI is already looking a bit dated, but data is king so I won't make too much of a fuss over aesthetics.
If you're large enough to need large data sets summarized to track trends in your user base and other key indicators ($ spend per account, user engagement, etc.)
We're better seeing trends in our customer's journey through our product, and realizing some data we're tracking hasn't been giving us the desired outcome we expected from it. It's been great to see what our assumptions are regarding certain metrics play out to what we do or don't expect, helping us make the necessary moves to better quantify our client's value they get out of our product.
Ease of implementation, and start up time. We were up and running in weeks, and on a platform that allows for easy collaboration and prototyping.
There are things that need refinement and maturation, but on the whole, nothing to dislike. The pros far out weigh the cons.
I'd like to see more options available in the visuals, as well as more visibility between data sets and data flows dependencies.
Don't get caught up on having just one tool to do everything. Domo is an easy fit for organizations looking for an analytics layer to help get everyone aware and talking about their data. I would be comfortable partnering Domo with other existing tools, and would look at implementing in those departments that typically don't get as much attention (accounting, marketing, etc.) The pre-built templates allow them to get up and running with the data they have in hours, if not minutes.
Creating a single view into our business, and making sure all the divisions were speaking the same language was the primary goal. Outside of accomplishing that in record time, there were unexpected benefits related to sharing dashboards with external customers and partners, as well as implementing "data governance light" and "crowd sourced data quality" aka exception reporting that works.
Card visualizations are very pretty, there are lots of options. The UX is great, very easy to use and intuitive. Customer support is good, responsive, helpful. The drag & drop ELT has some good options for non-SQL coders and for SQL coders to replace time intensive coding such as pivoting and collapsing datasets.
The dashboard is a set of tiles called cards that is not as great a some other dashboards that allow you to create a grid system. To get this style requires an app. Not all the connectors get the required data and manual data pulls are still required (Adwords being one of them, but they do have a nice script tutorial).
Requires a full time admin that can code in SQL. Get top-down support to drive adoption.
Ability to pull data together from various sources and transform them into a cohesive dataset that would otherwise take time to do. Automating the dataflow rather than build an analysis every time saves time and allows more analysis.
It's a nice way for the entire sales team to visualize progress towards sales goal. It's not the most advanced data tool but it's a hell of a lot better than looking at spreadsheets! We keep DOMO up at all times on a TV monitor in the sales area.
Some folks on our team would like to be able to go in and see their specific data and it's more of a tool to see it from a birds eye view.
I've never used a different data visualization software but Domo works great for us a sales team.
It solves the problem of not being on the same page in terms of goals and progress. There are a lot of ways to look at our data that Domo allows us to do that we wouldn't have otherwise thought of. It makes sense of a lot of data for us!
When using Domo the user interface and additional resources make it the easiest program to use while packing powerful tools into their program. The helpful resources that come packed into the Domo platform are one of the best available in any system. Not only do their libraries of information guide you to an answer, they have experienced help staff to guide you to a resolution if you cannot find it on your own
A dislike for Domo is there a few programs that do not coincide well with Domo's importing features. Luckily was able to meet my business needs once speaking with a helpful representative
Domo is an excellent program with features for any user's needs. There is a slight learning curve but the tools and resources available will clearly list resolutions to your problems. There are resources available in numerous formats to meet whichever learning style you find you prefer. There are videos, manuals, and step by step instructions that can be easily found in the help center. I highly recommend using the help features as they will help in your growing knowledge of the program.
With Domo we are able to pull information from multiple sources, extrapolate the key information and create cards for certain projects or reports that are needed. The customization within each card for different datasets is the biggest benefit our team has realized.
I am not a pro at SQL or analytics but Domo makes it easy for me to work with my data sets no matter where they're stored. Almost all of the software that we use from each department has a connector and if it doesn't Domo has ways to work around it. The Magic ETL tool has helped me to merge together data sets and find patterns that we wouldn't have been to analyze otherwise. Above all, the customer support team here is the BEST that i have ever worked with. These people know what they're talking about and on multiple occasions have gone above and beyond to accomplish what I needed. I've never had a poor experience with support.
It's supposedly expensive but I wasn't on that part of the decision pool ;)
We've gained insights that've helped us make better decisions.
> approachable and intuitive interface
> well thought out information sharing and distribution system
> many visualization options
> support forums are not easy to search
> the help docs are not as thorough as I'd like to see. need more examples
I evaluated numerous other business intelligence software (Tableau and Numetric to name a few) and Domo initially won me over and have only impressed me more and more as we've started diving in deeper with them.
We are trying to empower our staff to make data-driven decisions as efficiently and as consistently as possible. We are very close to rolling this product out company wide, but already I see the huge impact this will have on our company.
I like Domo's ability to be compatabile to each of its users. And the fact that you can see the data in multiple ways
Our biggest issue is that you cannot manipulate the detail inside of domo very easily. Would like to have more simple uses and common things to be able to change the detail
Really investigate whether you want a platform that will simply take what your currently doing and provide a system for continuing to do the same thing. This platform will help provide you with better solutions but you need to be willing to change some of your old ways of doing things.
We currently only use for budgeting and forecasting and the biggest venefit we will have is to track our pricing and history for all of our components
The build process makes it easy to find the most insightful easy to interpret way to display the data. Once you have found your preferred delivery method, you always have that reference any time the business question repeats itself.
It also helps that the design is well done which allows you to take the data right out of Domo and display in other formats as needed (powerpoint, paper reports, etc.)
I have found Domo support time to be lacking on multiple occasions, luckily we don't need it often.
Learning the nuances of the tool are difficult to worth through as there is no strong onboarding or initial training.
Make sure you have thoroughly vetted what it takes to get your data into Domo, if you can get your data in, the rest is history.
Real-time reporting is essential to the success of our business. Reports that used to take multiple employees hours every morning to prepare are now waiting for management every morning when the office opens.
The ability to build a card and have it stay up to date with fresh data is fantastic. Business questions will often repeat themselves. If you build a card every time you have a new business question come up, and keep them organized in a manner that you are quickly able to find and reference it, you will never miss an opportunity due to inability to find an answer to your question again.
At my current company, we delivered more in 2 months leveraging Domo than I had ever been able to deliver in 3+ years using other enterprise business intelligence software like SAP/Business Objects, Cognos and Microsoft. With Domo, we achieved ROI in 60 days. What typically took a team of 10 Business Intelligence Developers to build and maintain, we were able to accomplish with 1 full-time developer. Domo has provided a single-version of the truth, eliminated rogue, stove-piped reporting, enabled business users to "fish for themselves" and we've recently piloted the BigSquid Predictive Toolkit, which enables companies to analyze data and create powerful predictive analytics.
No negative feedback about Domo at all - there was nothing we needed or wanted to do that we could not solve with the Domo platform. However, as with ANY business intelligence platform, implementing the technology with the appropriate IT controls and Information Management governance is key. Without best-practice policies, procedures and processes for user access, training, security, SDLC, change management, meta-data management and documentation, your business intelligence program is at risk.
Best BI Platform out there. Period.
1) Low Total Cost of Ownership
2) Time to Market (Delivered 27 data sources and 127 cards, dashboards and reports in <60 days)
3) Data Connector Library (pre-built connectors to over 1000 data sources)
4) 100% on the Cloud but works with Cloud, SaaS and hosted data sources
5) 24x7x365 access to data, cards, reports, dashboards and incredible mobile experience
6) DomoBuzz allows users to communicate/collaborate on data, reports, cards and dashboards in real-time
7) ISO27001/002 Information Security Standards and Data Encryption in transit/at rest
8) Excellent customer service and very capable technical support
9) Domo Apps (like the Apple Store) provide over 1000 incredible third-party tools and applications that extend the capability of the Domo BI Platform (such as the BigSquid Predictive Toolkit or Google Maps Pinboard, etc.)
10) Incredible end-user experience. Enables business users with an easy to understand user interface to analyze data, interact...
Domo is pretty intuitive to use if you know the basics of pivot tables. Visualizations look really crisp and modern. Their onboarding and support team is awesome as they spent a lot of time with us to connect our data and build out an initial set of reports that we could actually use.
Not able to do simple re-ordering. We use it for sales/marketing lead reporting, but it orders labels alphabetically. In order to re-order, you need to create some additional "beastmode" calculations to create new labels with numbers pre-pended.
Garbage In, Garbage Out. So make sure your data is cleanest at the source.
We have data in a few different places (Salesforce, Marketo, product DB, and Desk.com among others) We're able to easily bring them together with common key fields and have a better understanding of our prospects and customers.
Domo has revolutionized data reporting in my organization. It has given visability across departments and streamlined intelligence operations for our executive team. Teams know where to report their data and how to make data reach the eyes of decision makers. Both stakeholders and executives can quickly and easily create data like they like it.
I love Domo's ability to pull in information from any data source. Virtually any data source can be pulled into Domo and the represented as a chart or table. From there, Domo's ability to marry data from disparate sources is its strongest tool.
Data transformations and merges can be tricky.
At times, users can be at the mercy of pre-made templates and connectors. EG, QuickBooks' connectors and reports are thin, and there is no way to improve them without help from QB (who won't help).
If you need a well skinned, easy to use, reporting suite, consider Domo. It is a challenge to set up, but you will be rewarded with a tool that your executives will use as their go-to source of up-to-date information.
With any software or new process, you MUST have a champion and an executive sponsor to drive adoption. If you have this, you will have a lot of usage from your team.
Create a centralized place for all executives to go for their source of truth reporting needs.
Once your data is built, and in the system, the visualization and reporting possibilities are nearly endless. We use Domo as our primary marketing analytics dashboard and whenever my CMO requests a different view or report, rarely can I not achieve that is requested with Domo. The breadth of data integrations is also strong, but with a serious caveat.
Implementing Domo was very very time consuming and challenging. Domo makes use of third-parties for implementations and in many cases, they do not have the same knowledge as Domo directly. Additionally, there were several instances where Domo support provided an enhanced version of a data connector that we didn't have access it. It was like a "secret" connector you could get with more functionality if you knew the right person or said the right thing.
Be wary of what integration means. While Domo can pull in data from many sources, it can be difficult to get the data to work as needed. Example: the Pardot integration is a pure data dump and required months of building data flows and ETLs to be able to do simple things like report on the number of people in a list or those who registered for a marketing event. Few people at Domo know anything about Pardot.
Additionally, integration to Google Adwords is simply a hack to Google Sheets and required multiple data flows and configurations to get function. To this day, the data is spotty and takes 3 days to update.
Providing one single view of our marketing data from Salesforce.com, Pardot, Google Adwords, Analytics, etc. Ultimately we achieved exactly what we wanted to, having instant access to all the data in once place.
The system is extremely flexible from a transformation perspective and has a ton of prebuilt connectors to utilize. For heavy Salesforce shops, their connector is solid and can help accomplish furthering any type of Salesforce reporting.
Their transformation layer, MAGIC ETL, is outstanding as well. Can be a bit touchy, but allows anyone to perform fairly advanced transformation with ease.
Getting the platform stood up and getting data live is also very quick.We were able to build full dashboards with multiple complex data sets in a couple of days.
The presentation layer is a bit lacking at this point. Filtering on pages is a bit clunky and not as smooth as some other tools (Wave, Tableau). They use Sumo tables for more traditional "table"/excel type reports and they are hideous on dashboards.
While the adaptability to all screen sizes is nice, it can make dashboards not appear as intended on small or larger screens. A bit of control or ability to resize more than 3 chart sizes would be a great enhancement.
Only have the ability to export as a PPT and no PDF one page option.
We've solved for the ability to answer questions that cross systems with limited integrations (Ticketing from Zendesk + Sales Data from Salesforce + ERP Data from Finance + Marketing data from Marketo). The ability to merge multiple data sources into one home has allowed us to give a more well-rounded picture to our teams.
We've also been able to utilize the data warehousing feature to look more at historical data and perform more complex analysis into trends across multiple datasets.
Sales is a data driven art. Your team needs to be able to take action on the data so having a data visualization tool such as Domo removes several hurdles in the sales process. You are able to track revenue trends, opportunity pipeline, and activity.
You also can create personal cards where you can track your specific accounts and their trends.
Some of the reports are not as intuitive so you do need someone really focused on optimizing the tool, which is not an issue, but it would be nice if some of the cards were more intuitive.
Take the time to fully integrate your data sources. You need a resource to help with the implementation (internal or external) because if you do not optimize the product, you will not see the ROI.
We are solving sales analytic hurdles. We are able to make data, such as revenue decreases, customer interaction behavior, support ticket trends, and internal activity, actionable and effective for the organization.
Easy implementation. Tons of connectors make it easy connect data to Domo. New features added every year.
Can be a bit buggy in some areas when building cards ( charts). The bugs are usually short lived as Domo is always releasing updates.
Make sure your data/connector is available to get your data into Domo. We had to write a ton of sql queries to get what we needed into Domo from Oracle as their was no direct connector.
We needed a single source of data to use throughout the company.
Domo is very helpful in tracking KPI's for performance metrics. I like the ability to customize your own dashboard of reports to track your weekly, or monthly metrics. It is very visual, which is nice
I don't think the dashboards are easy to setup/configure on your own. I had to have one of our IT people set it up for me.
The real-time updates are not great, they could improve on that. The tool once setup for an individual is very easy and nice to use; however, it would be nice if it was easier to build custom dashboards.
Being able to compare yourself to your colleagues is beneficial from a metrics perspective. Also, being able to assess where you are spending your time in a sales cycle, and which accounts to see if it is paying off is very beneficial
I adore DOMO - not only is their staff the best I've had the pleasure of working with, but even with my small user group, it's applicable, It's a plug and play - but you CAN go as deep as you need to including R integration. I have been a user of Tableau and have determined to not continue that contract in order to focus on Domo and their partners.
So far, not much. Most of what I find that I get frustrated with are things that I don't know about and am still learning - for instance, I didn't know how to set a goal line until today. The good news - it's SO easy once you learn! Great staff and Domo University helps you along the way.
Talk to a sales person and ask to talk to a current user. They're happy to connect you and other users will give you their real experiences.
We have analyzed our funnel, assessed our customer experiences, and explored new insights in real time. We just can't do this any other way.
The product is easy to use, intuitive and drives quick decision making. It also goes beyond the spreadsheet by allowing users to click into the data to continue to answer questions to get to the root cause of the issue or opportunity.
Some of the functionality is clunky, like viewing dashboards on a mobile phone. if you have sections in your pages that have multiple cards, it isn't so user friendly to scroll through all of the cards.
Find other users in like industries to see how they are using it to get a real sense of the benefit.
We are working to intgrate our business operating system and KPIs into a user friendly environment that is self serving for our users.
It's generally intuitive and easy to use. Once you begin using Domo you'll instantly recognize how many other use cases your company has for the tool. Each use case can help you automate a manual process or provide valuable insight into data.
Domo feels like a safe tool to trust your data with. If a dataset gets some how gets messed up it's easy to revert back to an old version.
Performance in the analyzer can be a bit laggy when working with large data sets. Nothing outrageous but I'd like it to be a little more responsive at times. Alerts, while nice, aren't customizable enough. I like that you can always get a support person on the phone ASAP but getting fixes in can sometimes be slow.
Be cautious when making initial decisions in regards to your Domo data structure/infrastructure. You'll have to live with this structure unless you decide to redo it all.
We've built countless cards and dashboards for use across the company that had provided tremendous insight into previously opaque data.
I like the flexibility of filters to allow different users to see the data that interests them. Beast modes allow me to do functions on aggregations in Domo instead of having to individually calculate all the various combinations.
It would be nice to have a desktop App for Domo so that it would be an effective tool for analysis and exploration as well. The web interface is a little slow for exploring data. It's great for presentation but it takes a little longer then I'd like for learning about the data. Because of this issue, I sometimes use Tableau for the 1st part of my analysis.
Take the plunge. Totally worth it.
Trying to provide decision makers with the ability to access and understand the data that's important to them. The ease of personalization on the part of the end user frees me up to do other work.
Powerful visualizations and drill paths. Workbench and data pushing are simple. Easy to create new cards.
Looking forward to digging into apps more. Excited for embed feature.
I need to have multiple cards to handle a dynamic drill path. It would be nice to have options to drill a few different ways on the same card. For example, I have a card that show units, but I want to drill three different ways - by location, by employee, and by month.
Also, the forecast value option is slow, taking 8 to 9 seconds to load. So we end up handling that in our data on the back end. It would be nice if that were faster so we didn't have to handle that on our side.
It takes a while to get your arms around. For us, we gave too much away to other departments, putting the responsibility on them to build their own cards, etc. We had to determine which Domo roles made the most sense to have in which departments (data, card building, etc.).
Dashboard tools for our customers and unlike anything in our industry, giving us an edge. We just had a demo with a potential customer who said the largest competitor in our space was telling him this wasn't possible. He said you have and I want to start with you guys now.
I like how easy it is to connect multiple data sources and the speed to response for our internal stakeholders. Domo is extremely flexible with adding transform layers on top of data sourced from cloud applications, on prem data warehouse, csv and excel files as well as many more. the visualizations are not a malleable as some other business intelligence competitors but it is serviecable enough to be able to tell a complete story about your data on a descriptive and diagnostic basis.
Lack of advanced analytical capability, inability to tell a story through data (just multiple cards that a user has to tie together) and the lack of ability to tie in and ETL data quality and data normalization tool as well as metadata tracking.
WE have been able to quickly give our users insights into the pipeline waterfall with ease, use personalized data permissions to services up just the right data at just the right time. We are solving problems that allow us to understand profitability and we are solving problems where our executives need a singe source of the truth and optimizing efficiency.
I like Domo because I can connect all my different data through APIs to it. I use this a lot to pull in data from different tools, and blend it together. There are a lot of different connectors, and the majority of applications we use plug in well. I would highly recommend Domo as a BI tool.
I dislike when the fields I'm using for different programs don't line up, and I end up having to search for which fields actually match. This is more of a consistency error on our end as a company.
This is a great platform to allow users to bring data together without having a data warehouse team. The reports are sleek and the ease of use is really high.
Our Sales and Marketing teams really enjoy the cards we are able to put together for them. We show everything from leaderboads, to trending, to user stats. We have been able to make it easier for our Marketing and Sales counterparts to pull together sleek reports on the fly, by creating cards that they love on a platform that makes it easy for them to export right into their presentations.
Domo support is parallel to none! Amazing platform user friendly but support beats it all! I love the ease of showing data and the ability to drill down through paths or filter your data without affecting the original card. It also provides great insight to what is working and what is not working. We are able to see all of the data sets in one place as it pertains to a single campaign and that is a priceless benefit when working with a Global organization
There is not anything that I dislike thus far! Everything about Domo has been an awesome experience in pulling our business in the right direction and helping pull data together
Domo provides a robust platform on which you can consolidate data sets to get the most out of your reporting -- brings a new life to your reporting and allows you to bring forth better decisions as it relates to your strategy! I think it is by far one of the best platforms to date and its support is parallel to none.
Reporting and analytics related to global campaigns and field initiatives. Our marketing department needed a way to measure ROI and right now domo brings it all together!
I like the way Domo handles data extraction, storage, and SQL. They make it very easy to set up automated datafeeds that can then be combined by a knowledgeable user. It has a wide variety of pre-built connections to APIs and so we don't have to worry about maintaining those connections in house.
The customer service is great. The support team is very responsive. They are very rapidly developing their products and are very open to incorporating customer feedback in order to build new features and improve the current set-up.
I also like that they've added the ability to teams to create custom-dashboard builds.
Lastly, there are various tiers of expertise that make Domo accessible to users with differing skillsets.
The Domo data visualizations are not as sophisticated as Tableau. There is less control over the appearance and formatting of dashboards. in addition there is no way to host the Domo visualizations on our custom sites. For example, I'd like to have charts that adhere to the small multiples.
in addition, Domo can't handle the same volume of data as Tableau.
Use a trial period! Identify the data sources you need and whether Domo has existing data connectors for those.
Makes it easier to share dataflows across teams. Enables the automation of routine analytical tasks in order to free up analysts for actual analysis.
Consolidates analysis in one very accessible place.
Domo helps me think creatively about data and helps me manage up to executives. I can bring relevant contributions to important conversations because I can digest the data in visual, actionable ways.
I would like to be able to make cosmetic updates to cards in batch. For example, I need to write a description for 50 cards - I want to be able to write it once, maybe insert a variable like [Title of Card], and update multiple cards at once. Or configure a quick filter for multiple cards at once. If they're on the same data set I should be able to do that.
Start small with a plan that has a few easy wins. Learn to use the software and features well before doing a big rollout. Utilize the Dojo user community for support from other users and Domo staff.
Getting data out of a pdf packet and onto people's screens and phones with beautiful visuals. Personally, I have managed my way up into a new role by stepping up as MajorDomo. I have shown my value by helping us get value out of this great product.
Domo provides beautiful visualizations and allows us to join data from multiple sources easily. Domo cards are easy for Marketing to use and modify. Domo helps us transform data and uncover exceptions. Domo enables us to see trends in data more easily, and to perform more analysis and insight gathering.
Domo is so rich in power and functionality, I wish I had 5 more people to develop new cards and apps. i'd like to be able to post comments on specific data points in the visualization to note insights or data anomaly explanations.
Easier to use and implement than Tableau or Wave
We performed territory analysis using data from SFDC and DiscoverOrg to understand which states and verticals our existing customers are in, where are best prospects are located, and what suggested sales territories should have additional resources. We are using Domo to visually report our Marketing-Sourced, -Contributed, and -Influenced Pipeline for every member of the Marketing and Executive Teams. We're able to provide a single, easy to understand set of marketing metrics to everyone with collections and page filters. We're able to report more metrics more accurately for faster insights and decision-making. We're able to quickly adjust our spending on marketing programs based on what we can see in Domo.
Easy to switch between SQL and ETL depending on what my needs are. I really love using workbench. Graphs available to use are great, and building dashboards and cards is really easy. Once the data is cleaned it doesn't take much effort to make something nice and functional, which I love! It takes a lot to get started if you have data like we do, but the effort is totally worth it in the end.
Waited months for our connector to be updated even though we were told the connector would be up to date (was about 3 years out of date). Couldn't really use DOMO for over half a year until that was fixed, which was frustrating. Have to pull literally every single field in using the connector so editing it can be time consuming, but at least it is fairly easy to do.
Make sure your main connector is up to date and working before you sign on.
We use DOMO for every aspect of our business, from procurement to sales to logistics/ops. It's great to pull the data in one single location and have the tools to manipulate data so quickly.
DOMO is a complete solution - the only complete solution that we have found in the BI space. With over 450 pre-integrated connectors to various data sources (and growing every day), the time to value is extremely short and in most cases, our customer are able to receive value almost immediately upon deployment. The social aspect of DOMO (i.e. DOMO Buzz) provides something that is closer to a business management tool than just another BI/Analytics solution. By far my favorite thing about DOMO is the company's fervent commitment to its customers' satisfaction and success. This is obvious at all levels of the company - from administrative staff all the way up to Josh James (Founder and CEO).
I'm not sure there is anything that I dislike about the product or the company; however, it was clear from the first time that I saw the product that they have really created a new category of business software solutions that is far beyond the basic BI/analytics. It would be good to see this evangelized more in the marketplace since it is sometimes unclear and results in DOMO being compared to BI/Analytics solutions that do only one or two things that DOMO is capable of addressing.
Be sure to educate yourself on what is really required to deploy a fully-comprehensive, enterprise-wide business management solution. Consider the cost of multiple applications and the work effort involved in tying everything together. Once you have done this, it will be very clear why DOMO stands apart from the rest of the crowd. It really is the most comprehensive solution that I have ever seen in this space. Also make sure to understand ALL of the costs associated with deploying other solutions so that you really understand the value that DOMO can bring to an organization.
We are solving problems for our clients with a single solution that previously required multiple applications and countless hours to realize the same benefits that DOMO provides with a single solution.
Simplicity of use to setup, and the connectors easily extracting data for you to put to use right away.
You are unable to store sensitive data in DOMO which in turn doesn't allow the complete dissolution of other data collecting software ie BIRST
Before you start using DOMO and getting data from multiple data sets train all the engineers and set up some rules. There is a serious lack of visibility of what has been added by whom, additionally it is extra painful when filter values dont line up when drafting cards from multiple data points on a single dashboard.
Cutting down on very manual processes for client reviews. One process that used to take roughly 400 hours per quarter now only takes around 15. Once we sync the data to the cloud it will be automated and never need to be touched again.
I like that Domo has made things much easier to aggregate and track data. We've been able to use this to track performance metrics and it has made day-to-day functionality quicker and more optimal.
It can be buggy at times. I've noticed that at times it'll be down for 30+ minutes and that can be frustrating when trying to pull reports. Also, the cut time for the day is set to I believe Shanghai time, making it difficult to track end of day performance since it cuts at about 6 or 7pm CST.
I'd definitely give Domo a go if you are in the market for a business intelligence platform. It's easy to use and everything is nice and clean.
Domo allows us to have all of our data and metrics all in one place. It also allows everyone visibility as to see where we stand as a company.
The drill down feature of Domo makes understanding the next layer of data easy and direct, while giving more options to the view, opposed to just raw data.
From the backend, you are not able to mix multiple cards data, even if you have a common field (ID). This makes sourcing data from multiple places very cumbersome.
Make sure that you have all of your customizations listed out and see if Domo can accomplish any of them. I.e. Unique quarters. They are limiting to their time frame options, that you end up having to change the dates from within the card, instead of the outside filter.
Visualizing data and business statistics in a public setting.
Domo is really easy to navigate and understand how you use. I'm not very technical so I wasn't involved in the set up or anything like that, but once the dashboards are live, they're really easy to navigate, alter, filter etc...Being able to visualize data for myself and clients helps a lot in sales presentations. Also helps me come armed with usable data.
No major issues I've experienced. I don't use it as much as I likely should, my guess would be that that's similar for others on my team. Sometimes there is data that I'm not able to find, because I can't make my own dashboards, I';m sometimes limited in the data I can extract.
Make sure you have somebody technical with the expertise to set up the dashboards.
Being able to visualize data, show data to clients and come prepared with insights into clients business'
I love that all of our data is in one system for data visualization. The option to edit charts is fantastic.
I don't love that it's not easy to add new charts. I'm a sub-user of the master user that creates the charts, so I don't have full access.
Domo is a great tool to use if you have vast amounts of data that needs to be organized and read quickly to make business decisions.
We are able to see in a more real time pattern, when performance doesn't look normal. This has been a huge win for us, because it allows us to find a possible issue before it becomes a huge issue.
DOMO has proven to be the most user friendly of the BI tools that we have trialed, and the support and coaching that we have received has made implementation very smooth.
There are times that importing and transforming data to a usable format for our end users requires more expertise than they have, and this results in frustration on their end
Use the trial, ask questions, reach out for support
We are eliminating our excel and paper reporting and cleaning up our data collection practices, which has allowed us to focus less on finding out what is going on in our business and more on how we can improve
Executive Dashboard that once you start connecting is really amazing.
The connectors are really the selling point and a really solid piece of software. It's easy to connect even Google Analytics to SAP. Even advanced analytic with the cards is relatively simple.
I love how i can pivot the data any which way i would like. Ease of Use and Wide Range of Reports thus gets full marks.
First the price point for the technology is too high. 7000 USD per month for just a handful of connectors is way way too high especially since in that price point i can probably hire a couple of people to do the job just as well.
It's a Dashboard solution and whilst it does the job well, the value one gains by the data extraction is usually less than the cost of the solution. I have yet to get any WOW! insights from the software.
There's no way to get access to the raw data sets either. No Ad-Hoc reporting.
It's also a steep learning curve despite their best intentions and support. Domo on day one is hard.
I always feel that we're usually ahead of other businesses as far as using Data is concerned in our organization. We had used Qlikview & Tableau before so perhaps the WOW! wasn't there. So with that, I would say that each organization is different and perhaps has a different viewpoint of DOMO. Give it a trial run to see how well it'll work out for you.
As a marketing consultancy, we link advertising campaign management across multiple platforms (including traditional) and digital datasets e.g. Analytics & Performance based advertising to our client's internal systems from sales to related KPIs. In short marketing & business reporting.
The graphs make everything very easy to break down and dig into data. This allows me to look at my business in a more analytical way.
It often takes 30 minutes to an hour to get real time updates. Sometimes when i go to export a graph the information is incorrect and even not my data. This can be difficult because I have to present weekly to my manager on how my stats are going.
I would highly suggest DOMO. If you have a shaky CRM and are looking for a better way to report on your business, from a numbers standpoint I would definitely recommend DOMO.
It pulls the information on opportunities, deals, and lost deals from my companies CRM.
Domo has the best user interface and back-end product to drive speed and simplicity to drive business intelligence.
There isn't really much that we do not like about Domo, it continues to improve its offering for decentralized businesses like ours
Get a demo and talk to other users in your space to understand how they are using Domo to drive decisions.
We are solving our general managers problems by giving them one dashboard to run their business vs. aggregating numerous reports and manipulating them to gain insights. We are in the infancy of tracking the financial benefits, but our operational insights have improved immensely.
We keep a lot of queried reports live in Domo, and I like that they are now easy to share, export and reference within my team.
Domo can be very unintuitive depending on what you're working on. We have a specific project where the breadcrumbs seem to collapse, so sometimes if you click backward you end up on a new page or a view you've never seen before. This is probably at least partially on us since we're pretty new to the program.
Make sure you have at least two or three team members fully trained in on Domo. They'll need to eat, sleep, and breathe it for a while to be able to carry the team through.
Domo is helping us maintain consistent reporting and tracking on data that used to take us hours to pull every week or two.
DOMO has many great features, but one thing I especially appreciate is the ability to (quite easily) join data sets. When working with multiple systems for data input, DOMO makes it simple to unify on a unique field and have that master data set to build upon for visualizations. DOMO also has a TON of data connectors, so changes are you'll easily be able to connect to any major system you're using.
DOMO sometimes has some weird bugs. It's very rarely something that actually prevents me from getting my work done, but at times it's frustrating. Having said that, I've seen the DOMO team fix many of these issues.
I'd also like to see branching drill downs--not sure how in-scope that is for DOMO, but being able to drill on different paths based on previous level's selection would be awesome!
Viewing customer satisfaction across the business. Using DOMO has enabled me to give an executive view of csat, then drill into the critical touchpoints to understand how we are performing.
It has been great for providing graphical views on our data. The product is easy to use and executives enjoys the ease of access to report on a daily, weekly, monthly, quarterly and annual basis. The link to our other software is easy.
The price is a little high. I do like the stuff from above, though. It has been great for providing graphical views on our data. The product is easy to use and executives enjoys the ease of access to report on a daily, weekly, monthly, quarterly and annual basis. The link to our other software is easy.
Visualization and reporting.
Domo is user friendly and can be implemented without IT/coding experience. The out-of-the -box data connectors make it very easy to connect to popular data sources (google analytics, instagram, Magento etc.).
Domo continues to add new features and to improve the platform.
Pivot table view is not very user-friendly. Limited customization of card size and building dashboards (multiple cards together).
DTC revenue tracking vs budget/goal - automated report sent daily.
Key Metrics on screens around the office so everyone is aware of what is happening in the company and can react to changes (drop in conversion rate, significant increase in Instagram followers etc.)
I like the easy to read graphs with the ability to create the dashboards and reports that are meaningful for our team. We use call dispositioning and we found that some users were using the wrong disposition and it was easily displayed in a Domo report. We were able to drill down into the report and see in a bar graph, with different colors, the data we needed. Ease of use and the wide range of reports at our fingertips.
Dislike the lack of information online for user help and information coming from other companies. We would like to know how some other companies use the dashboards and reports and what they look like. Domo keeps this very secret and their ecosystem is unknown. I wish I could ask other companies.
When considering Domo, make sure to let them know all the kpi that are important to you. That meaning key performance indicators. They will then direct you to build those reports and how to do so. Without it, you will be lost.
We are solving the issue of discovering outliers. We are also solving the issue of finding out who is being the most effective with their time. We have realized these benefits by firing a few individuals who were shown the reports, told how to change, trained how to change, and then compared multiple months. We saved inefficiency and were able to do more with a smaller team. We also were able to promote individuals and motivate other individuals by percentage increases in the reports and dashboards we created. Specifically around the dial metrics but we also used closed acv, appointments set to close, and appointments that fell through. Training purposes as well.
It is by far the coolest, most useful analytics tool on the market. I check it everyday after I run certain campaigns to see how they did. The stats and data you get from your "tables" do not compare to any other tool out there. A must use for any marketing team.
On occasion, the drill down features either take you to the wrong campaign or don't take you far enough into the campaigns.
If you want a tool to tell you how you are doing and that gives you actual evidence - this is for you.
I now have quantitative evidence of my efforts in the campaigns that my team runs. Before, we were unable to really see the impact of what we were doing, now we have full evidence on what works and what doesn't.
We are able to marry multiple data sources to tell the full, true story of our ROI. We have turned what used to be a Frankenstein of reports with no insight, into visual dashboards that enable us to make actionable decisions.
I understand the Data Flows in theory, but they're harder to implement in practice. I still need to include our development team for most of our data configuring.
We are able to see the recruiting retention rate, sales lifecycle, and user journey. It has helped us see how all operations contribute to the bottom line.
Domo provides a way to bring all your data together into one platform and share with your stakeholders. It allows us to make collaborative and informed decisions about the success of our efforts, track progress and identify roadblocks. It's interface is really good looking and easy to read.
Domo tends to be expensive, especially for smaller companies. There's a huge learning curve, causing set up to take much longer than anticipated (or desired) and there aren't ad-hoc reporting capabilities.
Get training or hire a Domo expert to help you get set up. Set up can be time-intensive.
With Domo, we're able to share our metrics and dashboards across the company, combining our internal and external data to help us see the "big picture."
The ability to democratize data; making it available to business users -- not only in the access of existing reports (aka cards) but also in the ability to create new cards.
The biggest challenge isn't with Domo itself, but with the ease of selling the business on the benefits of Domo. Domo's biggfest selling point is its ease of use and its ability to simply the presentation of data / analytics to the business. Staff are hesitant to buy into this at first which creates challenges with adoption (at least initially).
The ability to aggregate data from multiple data sources and present the data in ways that are readily digestible by business users. This includes the ability to understand the current state of the business and obtain smarter, more actionable forecasts.
best data management software i have ever used. It has real time reports that don't need to be run by the IT team and i think that is what i like best about it. There is no need to download any desktop software unless you have SQL based data sources that require a local login to authenticate.
pretty weird pricing, isn't seem to be interested in low budget deals,. It charges 25,000 minimum to start with their software and then it also adds a hefty price per user. It's a little clumsy user access roles and one must have some knowledge of SQL for commands required.
Domo is a great business tool for analysis and with some thorough training, an organization could really take advantage of the features it offers. It helps make more informed and calculated business decisions.
data management and used as a self service business intelligence tool. We focused on web based tools to quickly set up data connectors and begin business analysis.
I like how every thing is organized in decks and we can set them up however we want to get actionable insights
It can be a bit confusing for a new person if there's too many decks available
Reporting and Analytics. Better able to see what product lines are working, what specialties and doctors need to be focused on, etc.
I enjoy being able to to see my stats and my teams stats all in one place.
I wish Domo was more simple and easier to read. Some of the graphs just don’t make sense
For door to door salesman or any other company that tracks stats. This software is your best choice. You can easily track your personal stats, your team members stats and company wide stats to see where you land. I highly recommend Domo.
Being able to track team stats is very helpful so that I we know what areas we can improve.
Flexibilty, development tools and and API tools
Lack of datacenter structure/architecture , and governance
The scale, flexibilty, and tools give you the ability to solve any business problem and enable the end consumer to consume and delve into the data. Best product out there on this end, but in order to optimize the use and performance that Domo has to offer, it is absolutly vital that you have a plan and structure for archeticting and maintaining your datacenter.
Who is selling what, to who, when to improve sales performance and help forcasting
Ease of compiling data from multiple sources and the capabilities visually displaying these multiple points of data in a single app. Great customer support and mobile app. The possibilities of data analytics is endless with Domo.
At this time I can't really say I dislike anything from this software our on boarding was a bit difficult because we used a 3rd party consultant.
Don't start until you take the governance training. This will give you want you need to keep everything organized
Getting all the information compiled in a single location regardless of where the data is stored and then being able to combine the data has made us realized where are the missing gaps of our organization
Domo stands apart in it's ability to connect disparate databases together in a seamless fashion for people who lack all of the SQL skills that would otherwise been necessary.
While there are many good visualizations I wish there could be an ability to be more complex to meet all of our use cases.
If you have data in multiple databases then Domo is a perfect fit for you. If you only work within one database then its benefits are drastically reduced although the visualizations and data storage features are still highly coveted.
We're trying to solve data inaction. Where data is available but not usable to the people who need it in their hands in the immediate future.
ACTUAL collaboration capabilities in real time.
Webforms don't work reliably and their interface is glitchy. They also sometimes won't save and update, and you can lose your work.
I say that Domo is going in the right direction, but I mean the tool. Some of the development of the company is sanitizing a bit, and it's losing some of the renegade awesome feel.
Long development times, lack of transparency, inefficient processes. I am now able to quickly develop efficient processes with more transparency than I have seen in other tools.
The Domo team, including their BigSquid partner, has been fantastic in getting us up and running, maximizing our use of Domo and making sure our expectations were met 100%. The team is not only high-caliber, but fun to work with.
Not much to dislike about Domo. Last year the apps were challenging to get going with, but this year looks like Domo listened and is making apps a priority. And wowing us in the process.
Management of dataflows and datasets can get unruly. Looking forward to a classification / folder architecture that would help us categorize.
Why our customer base is churning... insights are allowing us to predict which customers will leave us and which ones won't..
Domo provides incredible insights to help us run both our business and our clients' businesses. We haven't met a data source we cannot connect to. For the marketing use case, they're second to none.
No issues so far-they have a great product and partner strategy
Real time, proactive management of leading indicators
I like that you can build cards specific to all your needs. If you need to show something financial you can break down a large number into several smaller cards that show the exact make up of the number without having to search around or pull up multiple sources of info.
It is time consuming to learn, which is understandable given the complexity of parts of it. I found it challenging to really grasp the building blocks of the cards, but I'm getting better at setting them up faster.
Make sure to use Domo University to really learn the tool and become proficient in it.
We have realized that this tool takes presenting to a whole new level and really impresses people. We are solving an efficiency issue in that we can make these cards and not have to run a ton of reports every month, it does it for us, in an attractive manor.
Domo is easily customized and the graphics are pleasant and digestible. I strongly enjoy the ease of being able to drill down into the data on every level. Domo easily puts all of our data in the same place and that makes using the system more beneficial.
I am still learning how to navigate through the system, it can be confusing if you don't have a dictionary for all of the terms/metrics used. When drilling down a dictionary for the options would be helpful.
Use the data that is being provided. Use the people who can interpret the data and pull information from it. It is important to understand all the information that is being gathered in domo. Filtering through it can help realize very critical information!
It is easy to understand our sales funnel and how our marketing tactics are performing. I have been able to use the graphics in presentations that easily illustrate the point I am trying to get across. Without DOMO I would spend countless hours creating graphs or charts that represent the data in a helpful way.
Domo makes it easy to visualize KPIs and measure performance on those KPIs. It is a great tool for aligning internal marketing teams as well as with other teams such as sales. It is impressive on the amounts of types and sources of data you can bring into domo
Two of my biggest issues revolved around sharing data sources and customized dashboards for presentation on a TV. Domo must of heard my issues, because they just announced solutions at Domopalooza 2018
Marketing KPI measurement. Sales and Marketing SLA reporting
This product allows us to roll up almost all of our business data -- memberships, activations, fundraising, etc.
I wish the external-facing reports were more interactive. It would be nice to not require a user login to see additional data feeding the report.
No roll up solution for all business data
The connection to NetSuite was not super easy to configure (never is, apparently), but it wasn't horrible, and once it was connected it was amazing! It's going to make my job a LOT easier.
Domo is going to create a lot of work because we have some much that will need to be re-written in Domo. Good, and bad.
Try it out, get a demo. So far we are really impressed.
Connecting to NetSuite and making sense of that data is a big one. Easy connectors to AWS is a big plus, and will make all our integration with Amazon easier. Tableau is good, but has a high bar to entry and hasn't been well adopted so far. I think Domo will be easier to implement.
Easy to use interface (Magic ETL), different levels of data visualization customized to the individual viewer, quick, mobile, real time
Inability to save filters, limitations of social licensing and scheduled reports
Have a good idea of what types of problems you are trying to solve in your business. We had Domo up and running in our business within a week of becoming customers, and those first few days of consulting were invaluable. Domo has a huge variety of features.
Getting the business of of old, excel data
Domo is a BEAST, especially considering one of it's more appreciated features Beastmode. The ability to create new data points based on calculations, and incorporate into visualizations is fantastic. The breadth of visualizations enables a variety of business questions to be answered with ease.
The data connectivity is a very robust but can be a little overwhelming.
Upon vetting report visualization platforms, we were pleasantly surprised at the value Domo provides, given the breadth of its capabilities.
We are finally beginning to scope how to gauge the impact of omni-channel marketing.
The Drag and Drop pipeline is easy for non-tech user and the multiple connectors are very convenient.
Algorithms are a bit limited and the built-in connectors fail more than expected.
Great tool but can be a bit on the pricier side. Would definitely recommend trying their free trial before deciding whether the tool is a good fit for you company.
Tracking team progress and company goals. The dashboard is a great way to help keep the company informed of our status and ways to increase performance.
Domo opens the vault to the data that seems to be trapped inside the IT/IS department. This software also allows for executives to get the data they need in the format they want it. I also like that multiple data sources can be linked together to build graphs that help with decision-making.
There is quite a learning curve to figuring out how to write cards and to learn all the intricacies of the program. It was also a large project to get all our data connected to Domo's systems and updating. Please make sure you have the IT support to accomplish this part of the project or things will be log-jammed at that stage for quite awhile. This may be a bigger deal with smaller companies as opposed to large companies with a lot of IT staff. Once that obstacle is overcome, you can start to unleash the power of Domo to upper level executives who are starved for decision-making data.
Make sure you have IT resources available at implementation. It is also recommended to have someone ongoing with up to date knowledge of MySequel to help with the initial building of cards.
We are using this software to identify potential problems and it easily allows you to communicate those problems to those who are responsible for them. We have been able to open up time with our analytics vendor to do other projects instead of wasting all their time on building data reports that we couldn't access from our IT department.
Domo has unlimited data and is the only platform allowing business users to easily transform data in the cloud. We have connected 20 different sources in under a month and are already having success. Some groups in our parent company that is on Tableau are looking to develop use cases in Domo. The platform is scalable and extremely mobile friendly. I love Domo because it puts all the data at my fingertips and makes it fast and easy to analyze massive amounts of data in a few seconds.
Help desk is a bit slow with tickets opened by email, but if you call, they can usual help you immediately.
Amy Smith is a phenomenal account rep. She has gone above and beyond even after the sale. If you are on SAP, consider the SAP apps to speed deployment and break down the barriers to accessing the maze of tables SAP has.
We just upgraded to SAP and our data warehouse could not handle all the data efficiently, so we had limited data availability. As business users we lost the ability to analyze data and were desperate for a solution. Domo was able to bring in a lot of the data and with SAP apps, allowed us to quickly transform hundreds of SAP tables into usable datasets.
Being creative about correlations and testing my theories by pulling information from various data sources. It is a great way to investigate your hunches.
Figuring out how to feed all the data into Domo. Sometimes the behind the scenes work that needs to be done is difficult, but it's worth it in the end. The difficulty comes in when you don't have access or authority to make the decisions that you need in order to get the card you want.
Get analytical people involved because they will help you to think of various ways to utilize the data that you already have and also think of new data that you may want to capture in the future. If you have people making these decisions who are not strong in those areas, you won't maximize the benefits of Domo. That's most important above everything else.
correlations between students who work on campus and students who have jobs at graduation
-customer service is very responsive. they don't always have the answers right away and at times can take a bit long to help figure out more complex issues.
-data integration when you're pulling straight from a source such as Google Analytics is very easy. the charts that are already available once you make the sync are great.
-it can be a bit overwhelming and you do need some coding experience in order to really utilize the tool.
-some of our data sources aren't easy to integrate. they may be older tools, but wish we had confirmed that we could make a seamless connection before signing the contract. to date we only push data from 2 sources even though we use 5.
make sure your data sources can seamlessly sync to DOMO otherwise you will be spending a lot of time getting that setup through the alternative methods - flat file uploads.
being able to aggregate all of our data into one source.
i like domo workbench and it becomes more and more powerful. also redshift provides more option on sql and data transformation.
i hope domo can improve dashboards and beast mode organization.
improve bease mode for easy access and troubleshoot. it's better to have a dictionary so that it's easier to locate where beast mode is. also not only syntax error warning but also provide more detail on errors.
create cards to show different windows for advance purchase and help customers to save their spending on travel.
Reports are faster to run and easier to access. Data is also updated in real time.
Format was a little confusing at first, after using for months it has become more understandable.
DOMO makes storing and reporting data more efficient and accessible. All reports are stored in one location for ease of use.
I am able to run reports much faster and view data in real time. Some reports that we ran prior to using domo took several minutes to load, DOMO reports pull up in seconds
Domo is great for generating automatic daily reports for all types of audiences. The visualized data makes glancing on a phone extremely easy and tons of info can be digested with ease.
Sometimes the data representation can be over-simplified.
Definitely try Domo - you won't find a software that makes sharing data with large, diverse audiences (all levels from entry to VP) any easier.
Getting many people quick snapshots of daily information easily. Mostly looking at sales data.
I love the simplicity in creating cards and actively editing datasets for cards with beastmodes. As well the more involved tasks of creating dataflows and ETLs with Magic. Domo is great because with all of it's tools it provides a complete experience for every level of user.
I VERY MUCH dislike the user levels. The participant level is far too expensive, especially when considering that the license will sometimes be used as a publication group. We need a publication group license at $250 max each and participant lower. Just remember that I can make dynamic slideshows in DOMO for FREE and send them based on filtered cards to my people to use. I get a very small improvement of ease of use if I make them a participant user with a publication group and now I have to pay $750. It's VERY ridiculous especially when the vision is to have as many employees using DOMO as possible.
ALSO, please open up the API soon so that data can be extracted from DOMO and it can become a true Data Warehouse.
We love outsourcing and using third-party softwares. The benefits of tracking all of those softwares in one place is amazing, plus using dataflows to complete robust transforms on datasets that would slow local resources.
Domo is NOT a BI tool that has to be managed and run by IT, average business users can create their own cards and actually manipulate the data
Not much to dislike, our issues have been more with getting people to actually view/use the cards, which needs to be driven by upper management
Make sure you only pay for users that will actually use the tool, seats are expensive so make sure you are driving adoption.
We have multiple ERP systems, SF.com, supplier database tools, etc. We wanted to get one source of truth dashboards for business reviews, Domo allowed us to do that. This has driven less power points, less excel spreadsheets.
This has been a very efficient way for the SEM, SEO and display teams to organize their data in a way that is client facing.
Occasionally automated reports wouldn't work (be it because of Domo or the system sending the report) and there was no way to know that the data was missing. I wish Domo would notify you if a placement didn't see any impressions for multiple days.
We use Domo to streamline the reporting process for our digital advertising across SEM, SEO and display.
I like how easy it is to use DOMO. Coming from an organization that used POWER BI, DOMO is worth the investment. The data visualization organization in DOMO is simple and everyone in the organization regardless of their background can use it.
Certain capabilities in DOMO are lacking when compared to Tableau. The drilling functionality in cards makes it difficult to show insights in a single card. One often has to create multiple cards to show simple stuff.
When compared to Tableau or Power Bi, Domo is definitely a user friendly option
We are trying to further the BI culture within our organization and we are getting close to making Travel Alberta use DOMO in every business unit.
No more waiting for BI team to create our reports or if they do need to help it takes hours not days.
Such a beautiful interface.
Got a new sales guy so there was some items he didnt know, but he went and got whoever was needed to make us happy. So much better than what we were getting from other competitors who would say "just go to our forum" or "download a demo and tell us what you think"
Take the time to learn the system features. They are excellent
In the dental industry there is no good solution. This one has been excellent.
Ease of use, support is great, and the Dojo Community is worth their weight in gold! All in all, this platform is helping us to deliver data to our teams tht help them gauge performance and how welll they're performing against goals, inform team players oif their personal achievements, and provide insight on how they can improve
Not much to dislike, to be honest! Their are improvements that can be made, but the ease with which to reauest these improvements is great, and we constantly see updates to enhance the user experience which often times address things tht we'd like to see done!
Call center performance through KPI's and real-time monitoring, sales goals, and so much more.
I really like that Domo brings all of your system data into one place and makes it visually easy to digest. It allows for multiple systems to be brought under one umbrella so you can have everything at your fingertips to again better insights and make better business decisions.
Some of the actual reports and views can be confusing at points, but just takes some getting used to.
Great place to centralize data from many sources to quickly visualize what is happening across the business
Domo has enough horsepower on the backend to power our queries and visualizations without our users sitting and staring at a "Loading" symbol. Domo also delivers its products elegantly, with clean interfaces and intuitive structure.
We've struggled with being unable to see the downstream dependencies of our datasets, i.e. if we need to change a dataset we don't know what it will break until it breaks. I hope this might be changed with the "Data Lineage" product release announced today.
We're delivering personal KPIs directly to our staff instead of them waiting to see their performance during quarterly sit-downs with their managers.
Being able to log into my dashboards and see exactly what is going on with the business. The alert feature is also super useful in keeping everyone on the team updated on changes in business performance
Data set failures are sometimes hard to catch when the API connector or data warehouse queries don't function properly.
Compatibility with existing data systems and how to integrate with Domo
Data aggregation and visualization to enable our team to spend more time analyzing the trends in the data and less time pulling data. Also aiming for wide adoption of Domo implementations that internal clients can have access to to monitor the parts of the business they are responsible for.
I like the ability to quickly share either multiple cards or a single card
I really hate how difficult it is to drill down in data.
We use Domo to help visualize and share information
Real time business scorecards to track in real time the progress and KPIs of a business. At the board member of several companies that use Domo, I appreciate the visibility it gives me into real time metrics that matter to me.
I wish that there was a connector for excel in the cloud so that I could keep data updated all the time from excel files. They have this feature with google sheets, but would be amazing with 365. I also wish that there were connectors for CapitalIQ and PitchBook.
Use the cloud based data warehouse - its amazing
Business Scorecard updated in real time allows me to measure the strategy of my businesses.
Dashboards were nice and clear, were customizable to get the information I needed in a clear way.
IDomo is not at fault, but the obvious challenge is that the source of data pulled from has to be accurate or what is displayed in Domo will not be accurate.
The Domo BI gave me the option to attach multiple data sources to a common visualization platform which was pretty good.
Connects to a large number of data sources. As part of a large organization, we have many different data sources and it seems DOMO can talk to them all, a rarity in my experience.
I would like better explanations when an error occurs. They tend to be a bit vanilla that basically just say you can't do what you are trying to do.
Identify the few key areas you want to focus on first, get those smooth and everyone comfortable with them, then expand.
DOMO gives everyone a unified view of our data, rather than numbers of dollars, sites, interactions, etc. changing with whoever is creating the report.
The ability to easily connect to many data source, quickstarts out of the box, and our great consulting team.
Not as much about Domo, but my ability to do some custom calculations and coding isn't up to par so am unable to fully utilize beast modes and so on.
We are solving visibility issues and our marketing effectiveness. Domo has become our single source of truth for those metrics, but also CRM funnel metrics.
Ease of use, card builder, data connectors, company vision
Waiting for things like YoY that has been a long time in coming. Seeing great new features at Domopalooza and then having to wait for the features to be released. The ease of use and prettiness is there but some of the robust analysis features are lacking. However, we're finally starting to see some of those. Getting Domo used throughout the organization is easier said then done, especially with users that don't have much experience with data.
Tracking all data related to running an E-commerce business. We've put data into the hands of key stakeholders that have not had real-time data access before. That has been huge for us. People are making key decisions without having to wait on our development team to run the queries.
Domo has so many API connections that allow you to sync data easily and quickly. Many BI tools allow you to do with this with a couple different connectors; however, Domo has 400+.
Domo can be very expensive. Enterprise clients will be able to take full advantage of Domo whereas startups and medium-sized companies will need to dedicate resources not just to the software but to those building/maintaining the datasets and metrics.
We look at all sorts of business problems. Are we spending marketing dollars efficiently? How are are sales reps doing? etc. We are able to evaluate things quickly, but also able to see things visualized in new ways.
I love automating my reporting. As an accountant, I save hours by setting up Domo cards to report financial and sales data to managers and executives.
It can be tricky to display everything exactly how I want it especially when I have a more complex set of information that needs to be displayed. It think the App Store is going to help with that.
Can be incredible for your company, The customization and social aspects of Domo can't be matched. I understand it is more expensive, but it has definitely been worth the investment.
Understanding our business, controlling growth, and making decisions that are based on data. We margin issues that we have solved by pinpointing the problem in Domo, making adjustments, then tracking the data afterwords. This has increased our bottom line.
I like that it is so easy to get all my data in one place and then quickly visualize it.
I feel like I don't know enough about the apps to really utilize DOMO to its fullest extent. I have used other visualization tools in the past that can do so much more than DOMO in some ways, but you need an app in DOMO to get the same results.
I never recommend a product for everyone. Make sure it is the right fit for your business model. It has a lot of great positives, but you need to do your research.
Right now we are working on tracking a lot of our safety metrics on DOMO. It helps us to recognize where we are doing well and where we need to improve.
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