DonorSnap

DonorSnap

(109)
4.1 out of 5 stars

DonorSnap is a nonprofit CRM and fundraising software implemented mainly through a cloud-based platform. The comprehensive donor database tool offers record keeping, donor tracking, and website integration; among other features.

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DonorSnap review by <span>Megan E.</span>
Megan E.
Validated Reviewer
Verified Current User
Review Source

"Great Donor Management Tool"

What do you like best?

We love the price and functionality of DonorSnap. We recently adopted DonorSnap in place of using excel spreadsheets for our donor management and are so happy we did. DonorSnap makes it easy to capture donor information, record and organize donations, and run reports.

What do you dislike?

DonorSnap does not offer many features outside of donor management. Recently they've added an email component, but it's pretty bare bones.

Recommendations to others considering the product

This is a great donor management tool for small nonprofit organizations. If you are looking for a donor management software that is easy to use and don't need extra features like peer to peer fundraising or email campaign management, this is a good option.

What business problems are you solving with the product? What benefits have you realized?

Adding the DonorSnap responsive donation page to our website has helped us tremendously with collecting online donations. It was easy to set up and looks clean and modern. We use DonorSnap to track donations and donor information, which has been invaluable for our donor retention and cultivation.

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DonorSnap review by <span>Paul R.</span>
Paul R.
Validated Reviewer
Verified Current User
Review Source

"DonorSnap is a Snap!"

What do you like best?

We reviewed more than 100 donor management software applications and found DonorSnap to be right for our organization. Sure, there are the 800 lb gorillas out there, but their cost was overall not economical for our financial budget. The DonorSnap platform is rich with features and their online support is quick to respond.

At the beginning, one of our concerns was a potential learning curve in understanding the application. Frankly speaking, it is easy to navigate once you play around with it, attend a webinar and watch some of their help videos. We were not intimidated and are happy with our choice.

There is probably not a donor management software that is perfect. We like that there are many user-defined fields which provide greater adaptability to meet our needs. No need for custom work.

What do you dislike?

As with any platform, there are some nuances that may not fit every organization. For example, the QuickBooks integration does not meet our desired results. Our organization opted for an internal work-around as to how we process all donations and integrate with QuickBooks.

Recommendations to others considering the product

Do not be intimidated by the learning curve. As with any setup, plan on cleaning your data first and match all their fields. DonorSnap will work with you, but you need a clean database.

What business problems are you solving with the product? What benefits have you realized?

In the past, our organization relied on a donor management system consisting of MS Excel and QuickBooks. The DonorSnap solution has completely revolutionized our accounting processing.

What Donor Management solution do you use?

Thanks for letting us know!
DonorSnap review by <span>Sarah P.</span>
Sarah P.
Validated Reviewer
Verified Current User
Review Source

"Good Database System"

What do you like best?

I like that it is pretty easy to keep track of donors and information which helps our business run smoother. We have a system set up to in order to keep track of donations which is awesome. This helps us when we need to run quick books and it also works with other sites like Constant Contact. It is best to use Word and Excel with this database.

What do you dislike?

There are very few things that I dislike about this system. The main thing is sometimes technical problems, but taking it to the donorsnap team usually it is resolved quickly.

Recommendations to others considering the product

This is a great program and they do their best to help you with anything you would need in order to get started in DonorSnap. Even when you think that there can be no improvements made there is definitely more that they improve on in the system. For example, I love how you can see the information that you are merging and choose what information needs to be kept around.

What business problems are you solving with the product? What benefits have you realized?

This really helps our accounting process, but also it helps with the donors that we need to reach out to on a yearly basis.

DonorSnap review by <span>Trevor H.</span>
Trevor H.
Validated Reviewer
Verified Current User
Review Source

"Comprehensive package for Donor Management"

What do you like best?

The flexibility of the database is key, allowing user-defined custom fields and field values, and custom forms and views. Integration with email systems is also pretty good, and the QuickBooks integration saves a great deal of time and effort. The spreadsheet import is essential and works well. There are also a lot of other bells and whistles that just make tasks easier.

What do you dislike?

In general the user interface is dated, clunky and overly techy (too many database terms and concepts). The process flows (e.g. building reports) are not particularly intuitive and can be frustrating - moving from tab to tab is not how people naturally work, so I suggest at least adding a "Next" button to each tab. Also not saving the user's changes (or at least displaying a warning) if you click on another tab is a major design flaw and leads to a lot of frustration.

Real check box fields and radio buttons (not just drop down lists) are notable omissions, and it would be nice if selected drop down item(s) show at the top of drop down lists, not the bottom. Sorting of items often is random and should be more user-configurable. Users can't change the names of system defined fields (e.g. "Company"), which is annoying. Direct integration with other email marketing apps (MailChimp) is also needed.

Recommendations to others considering the product

It's hard to tell beforehand exactly what the product can do and what features it supports, and we spent quite a bit of time via email and phone trying to establish if it would meet our needs. We then decided to spend some time and money evaluating it, which turned out to be a good investment. We found that it's comprehensive enough that it can do most of the things we wanted, and any omissions are minor and can usually be worked around.

What business problems are you solving with the product? What benefits have you realized?

We're using DonorSnap as a donor management database and CRM for all our contacts, and for that it works great! We're able to manage our email lists and track people's donations so we can be more targeted. In our world we have parents, leaders and elders who are often also donors, volunteers, and subscribers, so we can track our community and their individual involvement, which is very helpful. It has saved us a lot of pain and time vs. using (and trying to track) numerous spreadsheets.

DonorSnap review by <span>Lauri L.</span>
Lauri L.
Validated Reviewer
Verified Current User
Review Source

"Great software for an affordable price"

What do you like best?

DonorSnap has all the features we need, and it's easy to use. We were up and running within a couple of weeks after our purchase.

What do you dislike?

I guess it doesn't have some more sophisticated features, but we haven't needed them. I love everything about DonorSnap.

Recommendations to others considering the product

If you are a small nonprofit and you want a solution that is affordable yet robust enough to meet your needs, DonorSnap is definitely worth checking out!

What business problems are you solving with the product? What benefits have you realized?

We didn't have a donor software package before this, we were using spreadsheets to track donations. This is so much easier and intuitive. I love that the letters/emails are integrated and can be printed directly, and that it is so easy to run donation reports.

DonorSnap review by <span>Janette W.</span>
Janette W.
Validated Reviewer
Verified Current User
Review Source

"Great donor tracking that gets better all the time!"

What do you like best?

Being able to input donations, send receipts/letters, track specific donations, run reports, easily create contact lists... all in one easy to use web-based platform! What a time-saver compared to the many programs and spreadsheets we were using before!

What do you dislike?

The more detailed comparative reports aren't always easy to figure out.

Recommendations to others considering the product

Such a time-saver if you are currently using several programs and/or spreadsheets to track donations, run reports, and create contact lists/letters!

What business problems are you solving with the product? What benefits have you realized?

What a time-saver compared to the many programs and spreadsheets we were using before! Being able to create specific letters for each donation and creating lists of donors with certain criteria has been such a help!

DonorSnap review by <span>Chris R.</span>
Chris R.
Validated Reviewer
Review Source

"Donor Snap Review"

What do you like best?

It's online and able to be accessed through a network. Mass Entry is really helpful- however there are some glitches in Mass Entry that could be changed to help with efficiency.

What do you dislike?

Receipts are generated individually and I have to MANUALLY combine donations given by donors that give to different accounts and split their donation. (that's a huge time waster). In Mass entry, you can't edit a donation you have to DELETE the entire thing, also in Mass Entry you can't split the donation to different accounts. No check scanning. No automatic input from online gifts. (we tried the merchant service you used and it was really bad, and the reports were not good). In General, Data Miner reports are complicated and confusing to run. It would be helpful to duplicate a donation entry, instead of having to re-input each one with re-curring. I'm finding when I run PDF reports, they sometimes drop the name of the donor on the PDF or viewer. I have to export the excel spreadsheet and then I'm able to view it.

Recommendations to others considering the product

We figured out a way to create a campaign for each deposit. This way we could trace back what donations were in that deposit. Sometimes doing it by date is confusing, because it adds all the deposits for that day.

What business problems are you solving with the product? What benefits have you realized?

It's helpful having unlimited users to access. It is a decent place to store data. It's good to be able to connect from anywhere.

DonorSnap review by <span>Richard B.</span>
Richard B.
Validated Reviewer
Review Source

"Exceptional Support for a New NonProfit"

What do you like best?

Considerable flexibility; excellent training via webinars, live and recorded; scalability.

What do you dislike?

I wish we could work with data from more than 2 tabs simultaneously.

Recommendations to others considering the product

Take time before implementing to map out a thorough plan. We have a somewhat unique mission which required creation of custom data fields to capture non-standard personal data - we did not think that process through thoroughly enough at the start which led to subsequent reconfiguration of data fields and change from text to drop-down fields among other changes. The DonorSnap Team has provided incredible support at every step - from importing our initial data flawlessly - to providing guidance when requested - to constnatly improving and expanding the product. DonorSnap is an outstanding value!

What business problems are you solving with the product? What benefits have you realized?

Tracking donations to the organization; racking volunteer activity; recording relationship information. Using DonorSnap data, our annual Year-End Appeal results have increased 15-20% annually for 3 years. Managing all relationships (donations, volunteer activities, contacts) through DonorSnap gives us a 360-degree report on our inter-connections.

DonorSnap review by <span>April K.</span>
April K.
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

I like it how there are so many different ways to look up contacts and so many useful tools at my disposal.

What do you dislike?

How picky Data Miner Platinum is, though I'm not sure you can do much about that. I also wish that Occurrence Counts in Site Lookups were linkable--meaning, if the occurrence count for a specific accounting code is 115, it would be useful to be able to click on that and see the 115 instances it has been used (this could apply to other areas of DonorSnap too).

Recommendations to others considering the product

Play with Data Miner Platinum. The more you practice, the more you'll understand how to use it effectively.

What business problems are you solving with the product? What benefits have you realized?

We are able to see who is donating and what raises the most money, which helps us gear our fundraising. We are likely going to switch over to goEmerchant and DS's Responsive forms in the very near future, which will help immensely with keeping everything in the same place (credit card payments and ticket buying/registrations for events). It'll be nice to not have to go to ten different websites and enter in everyone's information by hand and I'm excited at the prospect of how easy it'll be compared to how we handle it now.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Affordable Solution for Organizations on a Shoe-String Budget"

What do you like best?

DonorSnap is responsive to customer needs. If something doesn't meet your needs they are willin to work with you to accommodate your request, within reason.

What do you dislike?

The system is not super intuitive so you need to be ready to invest a significant amount of time in going through trainings to make sure you are maximizing the features available to you through DonorSnap.

Recommendations to others considering the product

This is a low-cost cloud-based solution but it is not as whiz bang-y as other more robust cloud-based offerings out there. The system is not super intuitive so you need to be ready to invest a significant amount of time in going through trainings to make sure you are maximizing the features available to you through DonorSnap.

What business problems are you solving with the product? What benefits have you realized?

We need a cloud-based platform that allows us to track our development goals: prospective givers and current donors. The system has built in reporting systems that allow us to track our progress on fundraising goals--which is enormously helpful in providing timely reports to the Executive Director, Fundraising Committee, and members of the Board of Directors.

DonorSnap review by <span>Derek R.</span>
Derek R.
Validated Reviewer
Verified Current User
Review Source

"Powerful CRM for a shoestring budget"

What do you like best?

Best price-to-feature ratio we've found.

What do you dislike?

Steep learning curve. Barebones interface

Recommendations to others considering the product

Great solution if you're willing to put in a bit of extra effort. Not for those expecting a slick, turn-key interface--there is a lot of customization to do at the start, though that is a strength as well.

What business problems are you solving with the product? What benefits have you realized?

Minimizing manual cross-platform data input; integration with Constant Contact and QuickBooks Online reduces work/errors. With the all-in-one data architecture we can keep informed about any aspect of resource management: donors and donations, donor cultivation/contact and ticklers, volunteer management, in-kind gift management, grants management (some). All while being able to manage mailing lists and campaigns within Constant Contact and checking donations against the bank account..

DonorSnap review by <span>Nicole O.</span>
Nicole O.
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

I like that I can enter multiple donations at a time and how easy it is to print tax receipts I have uploaded. I like how easy it is to get a hold of customer service when I have difficulties. They are very prompt at answering any questions myself and my agency has and they even make videos.

What do you dislike?

I dislike how repetitive it is to get to different contacts from the search box. It can be frustrating trying to upload new documents or trying to merge contacts into an excel spreadsheet because if you miss one detail then you have to start all over.

What business problems are you solving with the product? What benefits have you realized?

We are now able to track mass communications and see how often we are contacting donors. We are also able to track current and former board members easily which helps our organization decide who to keep in contact with.

DonorSnap review by <span>Alia F.</span>
Alia F.
Validated Reviewer
Review Source

"The reason why we keep DonorSnap is because of the mail merge capabilities and the fast help desk. "

What do you like best?

We really enjoy how it automates labels and addresses. We were also able to integrate the payment processing system with our website so now we don't use paypal.

What do you dislike?

I don't like the finicky way of reporting. I absolutely appall the way it looks -- it looks like 1990s DOS and is not intuitive. I've used SalesForce in previous roles and am looking for the right time to switch to a different platform if DonorSnap doesn't step it up with the reporting. Additionally -- we'd like an easier way to integrate what's in QuickBooks with what's in DonorSnap but it doesn't look easy and may not do what we want it to do. We only have two staff people, so there hasn't been enough time to learn everything.

Recommendations to others considering the product

I don't think I'd recommend DonorSnap over anything else. It's the strangest system I've used besides ACS (which I also wouldn't recommend).

What business problems are you solving with the product? What benefits have you realized?

DonorSnap has helped gather all the data that was flying around in FileMaker Pro and Excel spreadsheets by a previous director.

DonorSnap review by <span>Brittany V.</span>
Brittany V.
Validated Reviewer
Verified Current User
Review Source

"Basic Donor System with Great Tech Support!"

What do you like best?

I love that I am able to ask how to run any report and within 24 hours, I have a detailed response of how to run that specific report.

What do you dislike?

It takes time to learn how to run reports (it is not naturally intuitive), but after 5 years with this system, it has become much easier to run reports.

Recommendations to others considering the product

If you are a small non-profit looking for a way to manage donors, this is a fantastic program.

What business problems are you solving with the product? What benefits have you realized?

We are able to track and store data about our donors that would normally be lost on sticky notes or in the minds of leadership on our team.

DonorSnap review by <span>Caitlyn R.</span>
Caitlyn R.
Validated Reviewer
Review Source

"Donor Snap is a good donor database, user friendly, and generates reports."

What do you like best?

I like having a central place with all of my donor's information. It is easy to search among my large donor base and find specific information such has how much did they donate, when did they donate, to which event, personal information, etc. Then, exporting out to excel is easy for thank-you letters. They also make mass input fairly easy, so that it is not too time consuming.

What do you dislike?

The user interface seems outdated. It gets the job done, but they could use a design overhaul. The technology also seems outdated. But these are minor things, such as when searching for a last name, the whole page has to refresh when you delete your search terms, etc.

Recommendations to others considering the product

Donor Snap has a large database of support videos, FAQs, etc. Take advantage of these as they help you learn the system!

What business problems are you solving with the product? What benefits have you realized?

Donor snap has allowed me to track my donor information. It allows me to keep track of who has been thanked and who hasn't been contacted or given in awhile. It allows me to have all of my donor's information in a central location, for ease with things such as mailing lists or marketing campaigns.

DonorSnap review by <span>Craig C.</span>
Craig C.
Validated Reviewer
Review Source

"The support at DonorSnap are great! "

What do you like best?

The tools are flexible for the different types of agencies or situations that come up. The support team are quick, paitient and responsive when you need them. In addition, the webinars are readily available to help teach you what's needed.

What do you dislike?

I haven't found it yet. As with all software, you only need to readjust your mindset on how to best use the system.

Recommendations to others considering the product

GREAT product, especially for the price. Many products are similar, but the service is what matters. I find the team always there to help with the different types of needs that we have.

What business problems are you solving with the product? What benefits have you realized?

We track volunteer hours, donations and in-kind relationships. We are learning how to utilize the Tickler system to remind us of relationships that need cultivation. In addition, we're seeing our in-kind giving quickly and easily and able to keep track of our acknowlegements easily.

DonorSnap review by <span>Sarah  W.</span>
Sarah W.
Validated Reviewer
Verified Current User
Review Source

"Donorsnap is a good "

What do you like best?

DonorSnap adds a lot of customization with data collected. The reports (dataminer) can be tailored to grab whatever information one needs. The price is excellent for small nonprofits who cannot afford large monthly subscriptions.

What do you dislike?

The Dataminer algorithm is quite complicated. For more detailed reports, help from a DonorSnap staff is needed. The interface isn't as clean and aesthetic as it could be.

Recommendations to others considering the product

Once a person is trained and familiar it is easy to use and meets all the needs of a non-profit.

What business problems are you solving with the product? What benefits have you realized?

Keeping all the donor information in one place, reports are good once you learn how to set up the parameters.

DonorSnap review by User
User
Validated Reviewer
Verified Current User
Review Source

"DonorSnap works well for our small non profit agency"

What do you like best?

I really like the ease of entering mass entry donations. We have a lot of these, and it saves a lot time by being able to enter them as a mass entry.

What do you dislike?

I wish there was a way to code our donors a certain way so some of them would only receive certain mailings from us. Since there is no way to code them we keep a separate excel file with names and then just go into the reports and manually delete those individuals that don't want some of our mailings.

What business problems are you solving with the product? What benefits have you realized?

It is a nice tool to use when keeping track of donor communication. Since a few of us in the office work closely with donors it has been a great way to keep track of all conversations/interactions coworkers are having with each donor.

DonorSnap review by <span>Chad H.</span>
Chad H.
Validated Reviewer
Verified Current User
Review Source

"Great Product"

What do you like best?

I really am pleased with Donor Snap. It is a great database and is easy to use. It is also very affordable and does what we need to do for a great price.

What do you dislike?

There is really not much I can think of that I dislike. It meets our needs. I do wish we could use Paypal for credit card processing with it.

Recommendations to others considering the product

It is a great product and is affordable.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of donors and having one integrated database with information. I also like the mobile application to be able to see data on the go.

DonorSnap review by <span>Vivian M.</span>
Vivian M.
Validated Reviewer
Review Source

"Basic software, easy to use"

What do you like best?

This program is easy to sign-up for and set up and is fairly quick when it comes to data. Nothing is too complicated; and the database software is helpful for keep up with incoming donations.

What do you dislike?

The trainings were a bit cumbersome and if you had problems, it's really hard to contact anyone from customer service. While it is less expensive than other softwares, simple things like sending out thank you letters feels a lot harder. I hope that they can streamline soon and make the site more user friendly.

Recommendations to others considering the product

Knowing that Excel is free makes paying for DonorSnap really questionable. I think it's nice having a program that's "in the cloud," but this is something that could be remedied with Google's version of excel. I think DonorSnap needs to rethink their program and software and move into the softwares and programs of today. It's just not that innovative. However, if you consider yourself old school, then this may be fore you.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a way to keep all of donor numbers up to date and keep track of who has been contacted and who hasn't.

DonorSnap review by <span>Summer J.</span>
Summer J.
Validated Reviewer
Verified Current User
Review Source

"Great Tool for a Reasonable Price"

What do you like best?

DonorSnap has a lot of functionality for half the price of other databases. Very user friendly. We love not having to pay for additional site users.

What do you dislike?

When using the batch function to upload donations you cannot edit entries.

Recommendations to others considering the product

It is a great tool for a small organization, but it definitely has the functionality to accommodate any size organization. I suggest this database to anyone!

What business problems are you solving with the product? What benefits have you realized?

Lapsed Donors. Great to use for running reports for events for invite list, etc. It has streamlined a lot of processes and made our lives easier.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"User-Friendly and Great Support"

What do you like best?

DonorSnap provides all of the basics most organizations need to track fundraising activities, including gift tracking, pledge tracking, donor acknowledgements, and even automated notification to assigned solicitors! The import process was extremely quick and smooth, and the introductory training was terrific. It is a great value.

What do you dislike?

The look of the interface is a bit outdated (but that is certainly not a deal-breaker).

Recommendations to others considering the product

While DonorSnap may not be as robust as some donor management software, it has all of the features we need. (I have used some of the bigger ones, and they had more bells and whistles than we needed.) This system is great for a small organization, and grows with you.

What business problems are you solving with the product? What benefits have you realized?

More efficient tracking of donors and giving habits. (We were using spreadsheets before!)

DonorSnap review by <span>Tabitha C.</span>
Tabitha C.
Validated Reviewer
Review Source

"Donorsnap Novice "

What do you like best?

The ability to input vast amounts of data including contact information, donations, ticklers, and volunteer hours. Enabling our organization and each of our staff members to create custom reports that pull the data we need for grant writing, program tracking and so on.

What do you dislike?

How hard it is to locate some features of Donorsnap.

What business problems are you solving with the product? What benefits have you realized?

Data tracking and communication. As a nonprofit we frequently need to pull data about our programs in addition to all staff having the key information about our activities. Using Donorsnap allows us to stay on top of things and in the loop. So if one person does a task or communicates with a client they can note it in donorsnap under interactions and tickler to eliminate duplicate work.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good Inexpensive Donor Software"

What do you like best?

When I first started using DonorSnap, I appreciated the online webinars that helped me familiarize myself with the program and its capabilities. Now, I often refer to the archived training webinars to learn how to do specific things. I have also found the support staff to be very responsive and helpful, even though it's all done through email. Overall, it is a fairly user-friendly program.

What do you dislike?

I have been frustrated when trying to get reporting on donation trends or multi-year donation info on individual donors. I wish there were more sophisticated donation/donor analysis reports.

What business problems are you solving with the product? What benefits have you realized?

We use DonorSnap to track contact and donor information for our school, as well as track interactions. We also use responsive forms to facilitate online donations.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"I've found DonorSnap accessible, adaptable, and an amazing tool for our organization."

What do you like best?

By far the best element of DonorSnap is the training and prompt response and help one receives. Just knowing all those resources and support are there makes a huge difference. I also really appreciate how consistent and the program is, and that it's so easy to customize reports and screen-views from user-to-user.

What do you dislike?

It's minor, but the font used within the program sometimes looks outdated or is hard to read. The thing I dislike most about DonorSnap is not having enough time to nit-pick my own database in to perfection! :)

What business problems are you solving with the product? What benefits have you realized?

Before I began using DonorSnap several years ago, there was no system focused on tracking donor data being used in our organization. Moving to this system meant someone with the time and skills to cultivate donors had a way to generate timely thank you letters, track communications, run reports, and "connect the dots" on who our donors are, when and how they give, and what we're saying to them in the meantime.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Reasonable usability for the price"

What do you like best?

The price is very good, relative to the rest of the marketplace. I like the responsive forms and the way they look. Support is responsive.

What do you dislike?

The terms used are terms that DB Programmers use, not end users, so I had to learn what all their terminology meant. The reporting is very difficult to do. Even the easiest report where I applied basic logic and thought it would be correct, I had not done correctly. There have also been times when I had problems and instead of being told how to fix it, Support (specifically Mark Mueller) fixed it and didn't tell me what was wrong so I would know the next time. This had led me to believe that there are glitches in the database, because he wouldn't say what he fixed and every other time, he has told me.

Recommendations to others considering the product

I would wait to recommend until the reporting component is worked on to be more user friendly. Most of us are not programming Admins, we're just admins.

What business problems are you solving with the product? What benefits have you realized?

Tracking donors and interactions for each person. I'm not sure about the benefit but I would imagine it's the same benefit we had when we used other software. I've been at the organization since they've had Donorsnap.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Easy to use with great results"

What do you like best?

The ability to quickly run reports and have a better understanding of where funds are allocated. This has allowed us to quickly be able to respond to donors and fundholders. In addition, just having the ability to update donor information in a way that is consistent and records information in a way that provides historical context.

What do you dislike?

Not very much at all! So far Donorsnap has suited our needs in every way.

Recommendations to others considering the product

DonorSnap may not have the fancy bells & whistles and pretty screens of the other programs out there, but it is a basic program that is pretty powerful. It really does everything we want it to for a very reasonable price point

What business problems are you solving with the product? What benefits have you realized?

As previously mentioned, we are able to capture information related to donors and quickly respond to their inquiries. In addition, we have been able to capture some information, such as ticket sales, that were not previously being recorded in a manner that connected them to the donor in our previous database (excel spreadsheet). Therefore our records of donations is more accurate than it had been in the past.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Amazing Customer Support!"

What do you like best?

I love their customer service. We always get instant assistance. They have wonderful tutorials and trainings available 24/7 on their website and will walk you through any question .

What do you dislike?

The biggest struggle I have with Donorsnap is probably limited to my own lack of experience. I always get my questions answered very promptly. And they help me to figure out the best way to find the report I need, or set up the report I need, or direct me to the proper tool. I LOVE THEIR RECORDED TUTORIALS. You can see in real time how to do things and the trainings aren't too lengthy, very easy to learn how to use this program!

Recommendations to others considering the product

DonorSnap has so many useful functions it's hard to think it won't be useful for you. You can customize your screens and get instant access to training and support. I would suggest that if you are importing existing database to DonorSnap for set up that you really get the initial set up done the way you need it. I think we set up way too much information and should have started clean and not imported as much. Simpler is better.

What business problems are you solving with the product? What benefits have you realized?

Donation tracking, report generation, and general database management. More accurate reporting and better tracking our donor base.

DonorSnap review by User
User
Validated Reviewer
Review Source

"Snap your fingers and you are done"

What do you like best?

I love the fact it is so easy and fast to use. I fought updating our system since I put all the donations

in. LOL now it is the quickest nicest system to use. You bet once in a while you may have a problem

but I have found not to be afraid and make a mistake to figure it out. You can fix anything.

This system has cut my time more then in half during our large campaigns I can't imagine not having it

I LOVE IT

What do you dislike?

Not able to edit not delete but edit before I post

Recommendations to others considering the product

I would go for it. Help setting you up is outstanding. You are a phone call away for help.

It will improve you daily out put. For years during our large Campaigns, my over time doubled

Not now. Last Holiday campaign no over time was needed.

THANK YOU DONOR SNAP

What business problems are you solving with the product? What benefits have you realized?

Sending thank you letters out daily. Donor love getting letters and with a snap of a finger (so to say) I can have 100 letters printed in less the 4 minutes.

DonorSnap review by User
User
Validated Reviewer
Review Source

"Very Limited as a Fundraising Database"

What do you like best?

web-based; ability to add a new address under Address tab, set the default one; city and state auto-populate with a zip code; ability to set up recurring giving

What do you dislike?

No moves management (need to track relationship building and solicitations with constituents); wish for household records – different records for spouses and ability to send mailings to the household – easier to collect and record personal information (date of birth, education, employer, etc.); tribute gifts is not something that’s already set up – no ability to mark records as honorees; no events module (need to sell tickets, run reports for attendees, track expenses); no gift membership option; wish notes weren’t already expanded – wish you clicked on them to expand; spacing on Responsive Forms is odd

Recommendations to others considering the product

It's a very limited database if you want to use it for fundraising. I'm not sure how often they come up with updates, but I haven't seen any in the last year that I've used it. It may work fine for an organization just needing to compile information on constituents.

What business problems are you solving with the product? What benefits have you realized?

collecting information on constituents and sending regular mailings (membership renewals, events updates, solicitations)

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Program for Any Non-Profit"

What do you like best?

Donor Snap is highly intuitive and customizable to fit the needs of your non-profit. I love how easy it is to receipt donors, keep track of different appeals, and set up reminders. Customer service is also the best I've ever experienced!

What do you dislike?

The DataMiner Platinum feature is a bit confusing at first, but there are a ton of videos to help with it.

Recommendations to others considering the product

I cannot recommend it enough! I recomment DonorSnap to all my non-profit colleagues. They worked with us extremely closely to set up our site so that it worked for our school. They even called me with corrections they noticed when I accidentally set something up wrong. Their customer service goes above and beyond. I once e-mailed to ask how to create mailing labels for a newsletter. Within an hour, they e-mailed me a detailed list of steps and even had an attached PDF with my mailing labels! There are a ton of webinars and help videos. Great company!

What business problems are you solving with the product? What benefits have you realized?

It is multi-user so my assistant and I can each login to look at donor information at the same time. The search feature allows you to easily find donations by check number. The program is very intuitive and can be used to send e-mails, create mailing labels, etc.

DonorSnap review by <span>Tamara J.</span>
Tamara J.
Validated Reviewer
Verified Current User
Review Source

"Very happy with DonorSnap software and service"

What do you like best?

Simplicity of use and pricing. We are a smaller non profit that relies on volunteers and therefore have multiple people end up using the software. It was easy to customize it for our needs and then have the various volunteers entering donor information, donations, process our mailings, etc.. We do our donation acknowledgements, year end donor statements, on line form processing and integration with Constant Contact mailing list through DonorSnap.

What do you dislike?

We would like to have a mobile app but understand that they are working on one. We would also like an integrated auction management system. We've looked at available products and because our event is small we need something that will be only a few hundred dollars a year to justify.

Recommendations to others considering the product

Really need to look at the software and decide if it does what you want.

What business problems are you solving with the product? What benefits have you realized?

Timely acknowledgement of all donations; Timely notification of Board Members automatically of donations received from key donors; organization of all of our Donor records.

DonorSnap review by <span>Garrett S.</span>
Garrett S.
Validated Reviewer
Verified Current User
Review Source

"We use DonorSnap as our primary, and only, CRM."

What do you like best?

It's streamlined, so very little clutter (unlike Salesforce, which I've used at two previous jobs). Reports are easy (if not fantastic), and building custom ones is intuitive.

What do you dislike?

There's a lack of power when it comes to reporting (compared to Salesforce, for example). In fact, one of their tutorials actually instructs you to export several reports to Excel for comparison since certain things can't be done within the program. I also wish that donations could be processed within DonorSnap as it'd cut out a step and save time. The search function is also very basic, so sifting through results is often required.

Recommendations to others considering the product

I would first determine what kind of reporting you'll be doing most frequently. From there investigate CRMs to see which one is best for you. (DonorSnap is great for keeping records, but that's probably only a sliver of what you want from your CRM.)

What business problems are you solving with the product? What benefits have you realized?

We're using DonorSnap to track donors in order to do basic housekeeping things, but we'd really like to use it more toward analysis. How we can do that is still being ascertained, but I don't believe it's impossible.

DonorSnap review by <span>Kate M.</span>
Kate M.
Validated Reviewer
Verified Current User
Review Source

"Donorsnap for nonprofit Review"

What do you like best?

The Customer support is pretty great - they always get back to me within a few hours. As I use Donorsnap more I have realized how customizable the program is. Using it to its full potential will be great for our organization.

What do you dislike?

I think some of the features are not entirely intuitive.

What business problems are you solving with the product? What benefits have you realized?

We are better able to track giving activity and have recently realized the benefits of sustained giving and goal-setting.

DonorSnap review by User
User
Validated Reviewer
Review Source

"User Friendly Donor Tracking"

What do you like best?

I love the variety of ways to search for donor and donation information to build reports. I love the ability to customize my dashboard, forms, reports, etc. I appreciate having help videos and PDF outlines of the videos.

What do you dislike?

Although there is a large amount of information in the help tab, the search function is not user-friendly or intuitive. I find I waste lots of time trying to find the answer to seemingly simple questions on the help site. Maybe the answer is there??...but I almost never find what I need. My supervisor and I will often email support to get answers to questions that are probably buried somewhere in the help site.

What business problems are you solving with the product? What benefits have you realized?

~Are donors increasing or decreasing their giving levels

~Which appeals and campaigns have the greatest response rate

~Seeing how involved our donors are in our fundraising campaigns

DonorSnap review by <span>Heather M.</span>
Heather M.
Validated Reviewer
Review Source

"GREAT for nonprofits!"

What do you like best?

Keeps everything in one place. Can email from program. Easy to keep track of contacts with each donor or potential donors. Easy to see how much a donor has donated throughout their contact with your organization; easy to see all donations; many report formats available.

What do you dislike?

Wish everything were more customizable (even "main" things). Wish it were a little easier to use/look at - looks very elementary (but works great).

What business problems are you solving with the product? What benefits have you realized?

Problems Solved: Past donations from people we haven't heard from in a while; easy to pull reports for these and send email. Keep track of donations from people.

Benefits: Email capability

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"intuitive and great customer service"

What do you like best?

I really appreciate that when I need help, the support team is very quick to answer emails to help me configure a specific donor list or report

What do you dislike?

I wish that when I opened a donor's listing, that any tab that had information stored in it would be highlighted, so that I would know immediately that there is info that may be helpful to access. It would cut down on time opening the notes tab or other tabs if there is nothing there yet to access..

What business problems are you solving with the product? What benefits have you realized?

The reports available are helpful for letting our CFO know specifics of what is happening.

DonorSnap review by <span>Christopher D.</span>
Christopher D.
Validated Reviewer
Verified Current User
Review Source

"Efficient, user friendly, and streamlined."

What do you like best?

It is easy to search up contacts and merge existing contacts in the donor system. The ability to generate mass letters to donors makes my job so much easier. The help center is great. If I run into any issues, I'm certain I can find the answer I'm seeking through easy to follow step by step videos.

What do you dislike?

I can't say I have many major complaints. The only complaint I have is in regards to the mail merger function. For the criteria Total donations YTD, the system generates the donation amount, but with 4 extra 0's at the end for example... $250.0000 I can't seem to resolve this issue.

What business problems are you solving with the product? What benefits have you realized?

We are streamlining our donor management. Our previous database, would not supply detailed records of donor giving. We had to search by phone number. Being able to search via name and organization makes it so much easier. DonorSnap has increased donor relation because we can see who exactly is giving, and how in a simple and easy to understand format. In addition we can give them the thanks and credit they deserve with the mass mailing system.

DonorSnap review by <span>Julie M.</span>
Julie M.
Validated Reviewer
Review Source

"Low Cost, easy to learn, not cumbersome donation tracking and CRM software"

What do you like best?

I like the fact that I have the capacity to make changes in the database and I don't need to call someone for every change i want to make. I like the fact that I can format different reports

What do you dislike?

I don't think the reporting piece (donorPlatinum) is easy to follow. The "SUM" and "MAX" features aren't well explained.

Recommendations to others considering the product

I always recommend DonorSnap. While I knew the product help was mostly on-line (and the on-line help is great), the customer service via email is quick and good.

What business problems are you solving with the product? What benefits have you realized?

No problems. I can provide monthly reports to my board which I like.

DonorSnap review by <span>Val R.</span>
Val R.
Validated Reviewer
Verified Current User
Review Source

"Mixed experience. "

What do you like best?

Like the ability to affiliate records and assign soft credits. Like the ticklers. Like being able to link donations to pledges. Like batch updating of interactions and easy merger of duplicate records. The online help - text, video, email is good.

What do you dislike?

Hate the online card processor - Global Payments. Can not contact them to resolve many, many issues with card processing. This has wrecked our auto-donation program. The claimed "automatic" integration of payments and event attendance actually requires many manual steps to avoid creating duplicate records. "Integration" with Constant Contact is very simplistic and not tremendously helpful. Certain queries that I want, combining interaction and donation data are just not possible because of the database structure. Various little bits of code are broken and that's annoying.

Recommendations to others considering the product

It's an ok entry level system.

What business problems are you solving with the product? What benefits have you realized?

This was a decent transition from what we had before - a custom built FileMaker Pro system but we've outgrown it in 2 years. We need more sophisticated communications integration and queries. Being locked in to the horrible payment processor is a deal-breaker.

DonorSnap review by <span>Will M.</span>
Will M.
Validated Reviewer
Verified Current User
Review Source

"Everything you need in a donor database, but lacks sparkle"

What do you like best?

A comprehensive donor database tool that has everything you need in one place. I most appreciate the ability to integrate with your own website and an online merchant services system, where donors (or attendees at your annual fundraiser) can directly make donations, buy tickets and all of their information is directly populated in DonorSnap.

What do you dislike?

The user interface isn't as sleek and modern as what you would expect from a contemporary website. The font is small and it looks like a Web 1.0 format- small, difficult to scroll through drop-down menus; counter intuitive navigation; some level of technical ability to learn how to use and manage your database.

Recommendations to others considering the product

Clearly the most affordable product on the market- but be prepared to set aside time to learn how to use it; to do a comprehensive set-up

What business problems are you solving with the product? What benefits have you realized?

We were able to easily sell tickets to our annual fundraiser through DonorSnap. This is our organizations first consolidated database but it is time consuming to update and maintain, although we know the effort will pay off in the long run.

DonorSnap review by <span>Matt F.</span>
Matt F.
Validated Reviewer
Verified Current User
Review Source

"Simplified Tracking and Report Generation"

What do you like best?

I absolutely love how simplified the user interface is and how easy it is to make the user interface your own. The ability to customize every aspect of the system is my absolute favorite feature. Beyond that, the quick and easy way to produce reports for our accountants have been a major help. Our auditor has even recommended the product to other non-profits because of how much he liked the reports we gave him.

What do you dislike?

Very little. I have two small gripes. One, I would be the inability to integrate with marketing platforms other than Constant Contact. While I appreciate that this is a logistical decision on DonorSnap's part, it is my only real issue. Two, I do not really like the way the online forms appear on our website. They look out-dated.

Recommendations to others considering the product

Buy it. You will not be disappointed.

What business problems are you solving with the product? What benefits have you realized?

The time saved from producing donation acknowledgements has been immense! This has been the greatest benefit realized. This alone has been worth every penny spent.

DonorSnap review by <span>Luci L.</span>
Luci L.
Validated Reviewer
Verified Current User
Review Source

"DonorSnap is a Breeze!"

What do you like best?

The ease of use is the best feature of DonorSnap.

What do you dislike?

DataMiner Platinum takes some getting used to in order to master it.

Recommendations to others considering the product

I would highly recommend DonorSnap to others who are considering it. It is very easy to use, great customer support, weekly webinars to enhance your knowledge and excellent value.

What business problems are you solving with the product? What benefits have you realized?

We have been using DonorSnap for 2 years now to record all donations that come through our agency, such as cash, grants, sponsorships and in-kind donations. DonorSnap has helped to streamline all donation history in one location and has helped to increase our mailing and email lists.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"A comprehensive site for contact management and more."

What do you like best?

Donor Snap enables us to track everything we need to know about our "constituents". It also allows us to easily receive donations and manage memberships. Also, online tutorials are excellent and requests for help are quickly responded to.

What do you dislike?

Because it is so comprehensive, it is sometimes a bit difficult to navigate. I would also like the ability to "undo" changes, which would be useful if something gets messed up (like by one of our volunteers).

What business problems are you solving with the product? What benefits have you realized?

We are able to keep track of constituents and our interactions. We can raise money and add new contacts in one step.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Not a bad system, could be easier to use"

What do you like best?

Keeping track of donors and donations ongoing. This system is nice when we go to reconcile each month of the donations that came in so the business office has an accurate balance as well by running a monthly report.

What do you dislike?

The customization of reports should be easier but I do know they are working on this.

Recommendations to others considering the product

Fill in every field possible when entering info because you don’t want to have to go back to upload. The nice though is that if you decide you want to cumulatively add in fields you can use the mass upload through excel, it can be a little cumbersome but easier than going into each contact individually.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of the donors and what they have given is a good feature for what we need as a Foundation.

DonorSnap review by User
User
Validated Reviewer
Review Source

"Good Database"

What do you like best?

DonorSnap is very easy to use and easy to learn. We use it to track donations and volunteer hours. It is very easy to set up different reports for different donor information.

What do you dislike?

There is nothing I have come across yet that I dislike. If I come across something that I am not sure on, I click on the Help Site and can usually figure it out from there.

Recommendations to others considering the product

Definitely give it a try. You will not be disappointed.

What business problems are you solving with the product? What benefits have you realized?

We are able to keep track of donors as well as volunteers and their hours of service. It is very easy to create and run any report needed for these purposes. I found that we don't need as many spreadsheets as we previously had because we are able to customize reports to fit our needs.

DonorSnap review by <span>Stephanie L.</span>
Stephanie L.
Validated Reviewer
Verified Current User
Review Source

"Easy to use!"

What do you like best?

Everything is very user friendly, and if you don't know how to do something, all the help videos are great!

What do you dislike?

So far I havent found anything I really dislike.

Recommendations to others considering the product

Give it a try. You will be surprised how helpful it is!

What business problems are you solving with the product? What benefits have you realized?

Benefits - Very easy to see which areas of the College are getting the most/least funds

DonorSnap review by <span>Catrice G.</span>
Catrice G.
Validated Reviewer
Review Source

"User Friendly "

What do you like best?

I love the fact that it is very user friendly and alerts you if something does not seem right.

What do you dislike?

One thing that I do not like is toggling between the different screens such as if I'm in donations, I wish I did not have to do back to listings for the next person to put in their donation. But that is minor.

What business problems are you solving with the product? What benefits have you realized?

Tracking the amount of volunteer hours that are coming in and also donations from different events. We realized how you can compare years in data miner and love it.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Love it!"

What do you like best?

We use Donorsnap to record all donor information, we like the updated contact merger. We like that you can affiliate contacts. We love that we can download large batches of contacts and check for duplications. We loved using the Mass Email Campaign!

What do you dislike?

We used the Contribution Statement this year and it was great but the only thing we did not like about it was the look and not being able to add our logo and change the font. We would like it to look more like a letter and be able to add a few words.

What business problems are you solving with the product? What benefits have you realized?

It is great to have all donors history of donations and how they payed in case they reach out to us we can give them a full history of all there donations

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Satisfied with my product"

What do you like best?

I really appreciate how easy it is to batch update as well as easily send thank you letters.

What do you dislike?

I sometimes wish pulling information back out of Donor Snap was easier. I also wish there was a simple way to clean up donor files. It would be great to be able to transfer a trait from one user defined field to another, if that makes any sense.

What business problems are you solving with the product? What benefits have you realized?

We use DonorSnap to pull mailing lists, send thank yous, track sales, and track donations. Being able to easily do that is very helpful.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"DonorSnap provides exceptional customer service in a user friendly environment."

What do you like best?

Ease of use, responsive customer service, always adapting to the needs of the customer.

What do you dislike?

My only complaint was that they did not have a proximity report and guess what? They now have it!!

Recommendations to others considering the product

DonorSnap is worth the change from your existing software. Importing data is a snap. Customer Service is always available to help in any way. So user friendly!

What business problems are you solving with the product? What benefits have you realized?

We are able to run reports to sort our database for any scenario needed. Contribution statements are able to be generated with ease at the end of the year.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Donor Tracking and Reporting Much Easier"

What do you like best?

Our old system of Excel spreadsheets tracking donor information was a nightmare. The report query tools allow you to customize data and export exactly the fields needed at any given time. The software is user-friendly and affordable. The online on-demand tutorials are EXTREMELY HELPFUL.

What do you dislike?

It would be helpful if the program could work with MailChimp. I know there are interfaces for Constant Contact but we don't use that software package for email distribution. We would also like to add more to our mail merged letters in terms of graphics and photos.

Recommendations to others considering the product

Do it--you won't be sorry. Great value for the price.

What business problems are you solving with the product? What benefits have you realized?

Quicker turnaround for thank you letters. Data resides in one place and multiple users can access it without being in the office. Huge time saver!

DonorSnap review by <span>Michael E.</span>
Michael E.
Validated Reviewer
Verified Current User
Review Source

"Donor Management is a snap"

What do you like best?

Donorsnap has many customize-able reports for communications, managing donor relations, and keeping track of financial goals.

What do you dislike?

Navigating between tabs, information about a contact is segregated (donation history, interactions, and volunteering all separated). That makes it hard to get an overall view of their history.

What business problems are you solving with the product? What benefits have you realized?

Keeping record of donations, and donor management.

DonorSnap review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Easy to use - And you can access anywhere!"

What do you like best?

I find DonorSnap very user friendly, as the more I use it the more there is to know! You can keep a nice updated master list or data base of your customers, friends of the school, and donors. Easily update, add information, and incoming monies. Download your response letters and indicate which letter is to be sent, and these are able to print right from the platform. As you enter donations there is a field for type of letter, type of donation, all that is then transferred into your letter. You can save different lists, edit all your entries, print letters, export to quickbooks, print out donation statements. And I like that you can access from any computer, making it available to use at work, at home, at a meeting, etc.

What do you dislike?

Nothing about the system really, the hardest part for me is how to use it, no training, or 'users guide'. They do offer online training, I just haven't had the opportunity to take advantage of it.

Recommendations to others considering the product

They offer training and good support, I am not the administrator, so I am using the features as shown to me. I also know when we started with them they were very helpful and inputted lots of data!

What business problems are you solving with the product? What benefits have you realized?

Keeping an up to date list, up to date donations received, able to track by amounts, print out letters.

DonorSnap review by <span>Kat  D.</span>
Kat D.
Validated Reviewer
Review Source

"Easy Like Sunday Morning :) "

What do you like best?

I was able to self teach myself how to use the software and the few questions I had when running detailed reports was easily emailed to me by donorsnap help desk.

What do you dislike?

I wish the font was bigger to see. That is my only complaint

Recommendations to others considering the product

Its super easy to learn and the support desk is great for answering questions

What business problems are you solving with the product? What benefits have you realized?

Keeping track of all donations for our non profit shelter is so much easier than using excel spreadsheets.

Running a report is easier then doing the math by hand.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Donorsnap Does the Job"

What do you like best?

Easy to customize to my needs. Easy to add new contacts. Easy to add multiple donations.

What do you dislike?

Merging duplicates is not user friendly and needs to be done manually.

Recommendations to others considering the product

Make sure you have a person dedicated to administration that is the only one doing updates. Don't let multiple people change formating.

What business problems are you solving with the product? What benefits have you realized?

Donation reporting has been made very user friendly. I can customize my reports to fit a variety of peoples requests within our business. I can easily track when membership renewals need to be sent out.

DonorSnap review by <span>Matthew C.</span>
Matthew C.
Validated Reviewer
Review Source

"Great value, navigating could be easier"

What do you like best?

Cost value with it's report capabilities

What do you dislike?

It is not easy to navigate. There should be different ways of integrating the different pages. The text size needs to be bigger.

Recommendations to others considering the product

Update the layout! It is a little wonky and hard to read!

What business problems are you solving with the product? What benefits have you realized?

Having our membership list shared with several trustees allows us to work from anywhere. It syncs to our Quickbooks, which looks to be helpful, although a little cumbersome. We have been able to sort through our Membership lists more easily to update them.

DonorSnap review by <span>Linda B.</span>
Linda B.
Validated Reviewer
Review Source

"Easy and Productive"

What do you like best?

Donor Snap is a user-friendly, cloud-based system that has improved accountability and productivity. It was easy to get started with inputting donor data. I particularly like the data reporting features, such as the standard reports that are automatically generated with just a few clicks. Also efficient is the fact that when I create my own specific report, its parameters are saved so that I can generate an updated report just by clicking on that report's saved features. When I cannot figure out how to generate exactly the type of report I need, Donor Snap's Help Desk responds quickly and completely. But generally I do not need to seek that assistance because of the MANY videos and tutorials built right into the system. I have participated in several on-line training opportunities, which are also very helpful. I had never worked with a donor management software system before... I am so glad we chose Donor Snap!

What do you dislike?

I wish there were more standard profiles available for reports on types of giving, campaign updates, etc. I am fairly new to Fund Development Management, so I don't always naturally think of the type of report I most need, and when I determine that, it can take me a long while to figure out exactly how to create the parameters of the report. But it is great that Donor Snap is ready to assist with on-line tutorials and videos and with real live people at the Support Desk.

Recommendations to others considering the product

Don't worry about having your data files in perfect shape before launching/using Donor Snap. Use Donor Snap to help you improve how you keep and use your data. That is what has happened for my agency.

What business problems are you solving with the product? What benefits have you realized?

I have recently become much more intentional about using the Interaction, Tickler and Note features, and reports for them. This has greatly improved my productivity. The features keep me on track with needed follow-ups and help me make the best use of my time since most all info I need about donors is in the system and easily accessed (I don't have to go digging through computer files to find needed background info). This makes me more organized and confident to make calls. It also helps me keep ahead of grant deadlines.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"I've had a pretty good experience with DonorSnap."

What do you like best?

It has a lot of functionality. I'm able to upload data from a spreadsheet which makes entering data much easier, faster, and more accurate. I've been able to create any kind of report I need, sometimes by downloading it to Excel and further refining the report. I also like the fact that DonorSnap has made updates to their system to add further functionality or options.

What do you dislike?

I wish each user had a separate space to store the reports they use and create, and also be able to put them in different folders by category so they are more organized.

What business problems are you solving with the product? What benefits have you realized?

This gives us a place to track our donations and volunteer activity and be able to create mailing lists for more donations.

DonorSnap review by <span>Jan G.</span>
Jan G.
Validated Reviewer
Review Source

"Donor Snap"

What do you like best?

Donar Snap has many capablilities to track donors, volunteers and communicate with donors. It is user friendly and you cannot beat the cost. There are many ways to utilize the information collected in Donor Snap and you can customize the way you want your information to be presented. I really like that the management of Donor Snap were formerly in the Non-profit sector and understand the needs of organizations. We cannot be more pleased with the customer service that we receive from Donor Snap. They are responsive to our needs and work to provide updates that they think may help or streamline the information. They have also created a special report at the specifications of our Home Office to make it easier for us to report.

What do you dislike?

There is nothing that I really di like about Donor Snap. It provides more than enough information for us to do our tasks of donor management and fundraising. The only thing that would make it even better would be having it available in a mobile form or some type of app. With everything so mobile now, this would be a great help when travelling or even on a day to day basis.

Recommendations to others considering the product

Donor Snap works for any size organization but it is very effective for our small non profit. We really like that you can use as much of the program as you need or all the full features. The cost is very affordable for non profits like ours that have to watch their budget closely.

What business problems are you solving with the product? What benefits have you realized?

easier tracking of donors

reporting to home office and local board

communications with donors

DonorSnap review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Not the worst system, but it could be better."

What do you like best?

The custom reports that you can create through the DataMinerPlatinum section is very useful for creating specialized contact reports and data analysis.

What do you dislike?

The old-school nature of DonorSnap as a whole - perhaps this is intentional in order to help the less tech-savvy, but it's definitely a turn-off.

Recommendations to others considering the product

Make sure you don't want to be able to export from DonorSnap to another database - it will accept Excel uploads, but cannot upload to Quickbooks, etc.

What business problems are you solving with the product? What benefits have you realized?

We use DonorSnap as our donor database - their customer support has been very helpful when needed.

DonorSnap review by <span>James H.</span>
James H.
Validated Reviewer
Review Source

"Data input, analysis, and management"

What do you like best?

Customer service, specifically troubleshooting with Mark, has been instrumental in my familiarization with the database, especially as a new employee in an office with no previous experience using it. Its query builder is intuitive and easy to maneuver, as is its document generation procedure.

What do you dislike?

Single entry input methods are essentially rendered impossible by auto-updating fields, instead of usage of a single search initiator. If I want to look up John Smith, I have to type in smith, then wait for it to update, then John, then wait for it to update again. Pretty lackluster system in that regard. Mass entry also seems redundant with excel import being as powerful as it is, but that could be because I just don't understand its niche fully.

What business problems are you solving with the product? What benefits have you realized?

As a nonprofit, we work with a low staff and high volunteer count. As a Sophomore Computer Engineering student essentially fulfilling any and all IT and software related issues, Donorsnap's GUI and easily accessible assistance vectors have proved invaluable in helping me help Meals on Wheels. Balancing accounting with database querries, generating reports for the board, and fast tracking high volume imports through excel have enabled our organization to work much more effectively.

DonorSnap review by <span>Angela P.</span>
Angela P.
Validated Reviewer
Review Source

"Great donor system for the price"

What do you like best?

The price is great for the amount of features that you receive. In addition the customer service team is very responsive.

What do you dislike?

There are some elements that are lacking but they do seem to do a good job of adding items throughout the year.

Recommendations to others considering the product

DonorSnap is a great product for the price standpoint.

What business problems are you solving with the product? What benefits have you realized?

We have been able to track donor giving and also other behaviors such as volunteering. We have a much better system to understand our historical giving.

DonorSnap review by Administrator in Renewables & Environment
Administrator in Renewables & Environment
Validated Reviewer
Verified Current User
Review Source

"A comprehensive donor database"

What do you like best?

DonorSnap does nearly everything that we need it to do. Keeping track of clients is easy and efficient. Also, the customer service it top notch. I don't think I've ever had better customer service anywhere.

What do you dislike?

I wish that the program were a little more intuitive. It does take a couple of tutorials to get comfortable with using it. I also wish that building reports was a little more clear cut than it is now. It takes some fiddling to get the right parameters for the reports we try to run.

Recommendations to others considering the product

DonorSnap is cost effective, especially for the smaller non-profits. I recommend taking the tutorials to get the most out of the system. And if you need help, call their customer service line. They are invaluable.

What business problems are you solving with the product? What benefits have you realized?

Prior to DonorSnap, we didn't have a very good handle on our donor database. It was a guess as to how many donors we even considered members! Now, we not only know exactly who everyone is, but we can personalize each contact with events that they attended, etc.. We really get to know our members and they appreciate being remembered.

DonorSnap review by User in Writing and Editing
User in Writing and Editing
Validated Reviewer
Verified Current User
Review Source

"Learning curve, but simple enough for small nonprofit"

What do you like best?

Customer service and help/support videos are essential and excellent. Webinars are very helpful for learning the tricks to using this program. DataMiner Platinum feature produces great reports.

What do you dislike?

For people who are not familiar with databases, Donorsnap requires a lot of learning. This is not a plug and play program for volunteers or staff unfamiliar with databases. It requires a lot of logic to understand and do useful queries.

Recommendations to others considering the product

Be sure someone in the organization has some database knowledge and can set it up and do queries using Boolean logic.

What business problems are you solving with the product? What benefits have you realized?

We love that we can keep all our years of donor data in one place and generate reports that help us analyze, recruit and retain members. Having our membership/donor data online also makes it easier for multiple people int he organization to use the system.

DonorSnap review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"DonorSnap "

What do you like best?

My nonprofit currently uses DonorSnap. I recently took on my role as Development Director, but I was quickly able to get up to speed with our donor database. DonorSnap is a relatively easy-to-use platform for donor management, and the instructional videos and documents were extremely useful for helping me get up and running within a couple of weeks. For a non-profit with relatively small (but continuously growing) donor base, DonorSnap is great for generating reports, sending acknowledgments, and creating mailing lists. I'm easily able to access donor records and make changes, and online donations couldn't be easier to manage.

DonorSnap has been very flexible in terms of adding new categories for donations to respond to any needs that arise. For our organization, we were able to receive disaster response donations quickly. It's easily adjustable, and donors find it easy to give online.

What do you dislike?

The layout is not particularly attractive and is smaller than a default database should be; to read reports, I invariably need to export them to Excel. When adding donations or other information, it's very easy to add them to the wrong account not so much through user error as through a counterintuitive layout. I sometimes find myself adding donations to the wrong donor account, then having to delete them.

It would be great to be able to log our recurring offline donors in a more efficient way; logging donations one by one when we are aware from donation patterns that we will be receiving a donation each month. I feel like there is likely some easier way to manage those sorts of donations.

Recommendations to others considering the product

Carefully assess the needs of your organization on the basis of its size.

What business problems are you solving with the product? What benefits have you realized?

Through DonorSnap, we are able to acknowledge our donors with ease and modify our giving page to meet our current needs. In addition, by knowing donor history, we are able to make our appeals more effective and direct our campaigns toward our community's interests.

DonorSnap review by <span>Marqita J.</span>
Marqita J.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and a great product"

What do you like best?

I love the that it is simple and easy to use.

What do you dislike?

I currently do not have any dislikes about donor snap it functions the way our organizations needs it.

Recommendations to others considering the product

It's a great product and they get back to you the same day if you have any questions.

What business problems are you solving with the product? What benefits have you realized?

We didn't have a donor system for our organization and we are able to use the system to organize our donors and the funds we receive.

DonorSnap review by Internal Consultant in Non-Profit Organization Management
Internal Consultant in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Not perfect but does a decent job at a low price."

What do you like best?

Since we went from a simple excel spreadsheet, being able to sort donors according to their recent gifts, campaigns, etc, is very helpful. It is very inexpensive and has all the basic elements of a donor software.

What do you dislike?

Frankly, it isn't very intuitive. I have nothing to compare it to but it seems that there should be easier ways to pull reports without such a learning curve. The software as "clunky" and not pretty compared to others I've researched. I've have to develop a lot of work-arounds to make it do what I need it to do.

Recommendations to others considering the product

It is a good entry-level product. If all you have now is a spreadsheet or a bunch of sticky-notes, this is a huge improvement. If you are using a decent system already, this won't be an upgrade for you.

What business problems are you solving with the product? What benefits have you realized?

We simply needed a cheap way to get started tracking donors and their gifts. We were a small organization gearing up for a capital campaign when we started with donorsnap and thank goodness we had something in place. We can now track pledges and have seen a great increase in donors and it is all very manageable.

DonorSnap review by <span>Terry H.</span>
Terry H.
Validated Reviewer
Review Source

"DonorSnap - It's Simply the Best"

What do you like best?

DonorSnap is the most user friendly donor management system! It was a breeze to learn how to do data entry, create reports, and customize screens/fields. I was up and running the same day migration was completed. The online video training for each screen makes learning and reviewing easy. If I'm still stuck (which isn't all that often), I just shoot them an email and their customer support team responds quickly. They are a great business!

What do you dislike?

It would be great if DonorSnap had "shopping cart" capabilities. We are able to use it for single purchases, but I would like for our customers to select multiple items and complete a single credit card transaction.

Recommendations to others considering the product

Do the free demo - talk to the folks at DonorSnap. You will be completely impressed with the system, the folks that offer customer service/sales, and the how much more work you will be able to accomplish!

What business problems are you solving with the product? What benefits have you realized?

I have worked with several database providers over the years. None have been as easy to generate reports for exactly what I'm querying. There are standard built in reports or you can create your own and it's simple.. Just the process of sending thank you letters in DonorSnap has saved me hundreds of hours over previous database systems.

DonorSnap review by <span>Stephanie C.</span>
Stephanie C.
Validated Reviewer
Review Source

"I like DonorSnap and the system is easy to use. "

What do you like best?

I only use DonorSnap to track volunteer hours. I like how it allows tracking volunteer hours and creating our own application form.

What do you dislike?

I dislike the fact when I have volunteers entering their hours online off of our website I have to go back in and edit their contact information or it will duplicate them in the system.

What business problems are you solving with the product? What benefits have you realized?

I enjoy knowing what each of our volunteers activity is and how many hours they are there for.

DonorSnap review by User
User
Validated Reviewer
Verified Current User
Review Source

"Customer Service and Training are Tops"

What do you like best?

The customer service I have received from DonorSnap has been top notch. They are quick to respond to questions through their ticketing system. Also, many online training opportunities are available -- as well as past training videos that can be viewed to assist with any aspect of the software program. I would highly recommend DonorSnap software.

What do you dislike?

I do not have anything to recommend in this space.

What business problems are you solving with the product? What benefits have you realized?

Donor database assists us in tracking donations and volunteers

DonorSnap review by User
User
Validated Reviewer
Review Source

"Works well for tracking donors and donations, but not always user-friendly"

What do you like best?

Donorsnap is a great way to track donors and their donations/pledges. Entering this information is user-friendly.

What do you dislike?

Trying to do a mass transfer or mass upload has been a nightmare. After weeks of trying to upload an excel spreadsheet from another donor base, I am still unsure if all of the items transferred correctly. There should be an easier, better way. The terminology is also confusing and not always easy to navigate.

Recommendations to others considering the product

I would recommend taking a course on all the different componenets of Donorsnap before getting started.

What business problems are you solving with the product? What benefits have you realized?

After doing much research, watching tutorials, and talking to a consultant, I have found the Interaction tab to helpful with organizing information on certain donors.

DonorSnap review by Agency in Individual & Family Services
Agency in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"DonorSnap has some limits."

What do you like best?

I think this CRM has the capability to perform a lot of functions but learning how to get it to perform is tricky. I’ve learn s they when I’m trying to pull a report I have to look fir very specific data vs broad information.

What do you dislike?

This system is not very intuitive & the search function really leaves something to be desired.

What business problems are you solving with the product? What benefits have you realized?

We are able to organize our donor relations ina way thst makes sense to use. It’s very customizable.

DonorSnap review by <span>Linda L.</span>
Linda L.
Validated Reviewer
Review Source

"Great donor management program."

What do you like best?

It is not difficult for the initial set up. It is fairly intuitive to use. Customer service has been very helpful and timely with responses.

What do you dislike?

I wish it would be possible to do more specific formatting of some reports and the contribution statements.

What business problems are you solving with the product? What benefits have you realized?

Tracking donors and their giving for our small religious non-profit has been our primary use. We need to be able to know what has been designated for several different funds.

DonorSnap review by User in Performing Arts
User in Performing Arts
Validated Reviewer
Verified Current User
Review Source

"DonorSnap helps us stay in touch with our donors"

What do you like best?

DonorSnap provides some excellent reporting functions that can be customized and saved for later use without re-crecreating them.

What do you dislike?

Knowing which donor record is highlighted is not always clear until the selection moves. After using the software for awhile I learned this, but it always confuses new users.

Recommendations to others considering the product

As with any database system, it is best to minimize the number of users who input or update data as inconsistencies of style will creep in and affect the overall value you can expect from your reporting. Use DonorSnap's customer support if you don't know how to do something--they are very helpful and will open up new functionality of the system.

What business problems are you solving with the product? What benefits have you realized?

We are able to report on groups of donors based on giving levels, date of gift, and location which has helped with sending invitations and engaging with our donors.

DonorSnap review by <span>Greg Y.</span>
Greg Y.
Validated Reviewer
Review Source

"DonorSnap was easy to convert to and has the features we need."

What do you like best?

The quick responses to any questions and the easy to use help documents and videos.

What do you dislike?

We have not had any issues using DonorSnap.

Recommendations to others considering the product

Try it!

What business problems are you solving with the product? What benefits have you realized?

Being able to create custom reports has made it easy to get the donor information we need. Also, being able to process directly with Constant Contact has helped keep lists in one place instead of multiple places.

DonorSnap review by <span>George S.</span>
George S.
Validated Reviewer
Review Source

"Fantastic Product and Wonderful Support"

What do you like best?

Just perfect for our non-profit. Easy to use - very competitive price,

What do you dislike?

Haven't found anything yet! I didn't need much help as the software is easy to navigate, but I did have two tutorial sessions (live) and their video help library is extensive if I need further help.

Recommendations to others considering the product

Give it serious consideration. Their product is wonderful and the support is amazing.

What business problems are you solving with the product? What benefits have you realized?

Donor management, record keeping

DonorSnap review by <span>Don S.</span>
Don S.
Validated Reviewer
Review Source

"Using Donor Snap"

What do you like best?

Donor Snap was designed with non-profits in mind. It is intuitive and flexible. The recently added responsive forms has improved our online appearance.

What do you dislike?

Interaction with Quickbooks is cumbersome.

Recommendations to others considering the product

I recommend Donor Snap, it is easy to use, flexible, has fabulous customer support and very cost effective.

What business problems are you solving with the product? What benefits have you realized?

Donor database management, registration, payment, and online donations. Flexiblity allows us to do just about anything we need to.

DonorSnap review by <span>Lyn O.</span>
Lyn O.
Validated Reviewer
Review Source

"All in one product"

What do you like best?

It is convenient to have the contact/donor information available through the tabs for each contact. Do not have to go to different places to find information.

What do you dislike?

Sometimes the reports do not provide the information I need.

Recommendations to others considering the product

Product has streamlined our processes and we are more efficient. Able to keep track of contacts and easily follow-up with donors.

What business problems are you solving with the product? What benefits have you realized?

None.

DonorSnap review by <span>Kelley W.</span>
Kelley W.
Validated Reviewer
Review Source

"Great bargain for Small-is non-profit"

What do you like best?

Lots of functionality for the price. And it continues to keep adding new features.

What do you dislike?

The email only customer service that we have is not awesome, though I know for more $$ we could have more. The "look" on screen is a bit antiquated.

What business problems are you solving with the product? What benefits have you realized?

Great place to manage our donor meetings and involvement. We are better stewarding our donors, and raising more money.

DonorSnap review by Consultant
Consultant
Validated Reviewer
Review Source

"Cost-efficient product with great training resources"

What do you like best?

DonorSnap is really well priced for our budget, does everything we need it to do, comes with some great pre-populated features (reports, etc.) and has great online training documents and videos.

What do you dislike?

It's a little clunky and not terribly intuitive. Some of our volunteers have been intimidated by the learning curve.

What business problems are you solving with the product? What benefits have you realized?

We never had a donor database before we implemented DonorSnap, and it's been a huge time and money savings for us to have our data in one place that we can easily store and pull from. We're also using the responsive forms that provide additional time/money savings.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Incredible Database Management Software for Small NGO's"

What do you like best?

DonorSnap is an excellent DB management software for nonprofits. I love the inclusive pricing for all the functions. Fairly easy to use, online help area with mini-videos and when we have encountered problems the staff was easy to access. Works with Constant Contact. I like the new geographic queries.

What do you dislike?

We have not been able to integrate to our financial software.

Recommendations to others considering the product

User friendly and made for people to use with minimal computer experience. Gives you everything (all functions)

What business problems are you solving with the product? What benefits have you realized?

Being able to develop a membership network to support our work in Rural Democracy and Environmental Justice work.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Donorsnap has a full range of functionality"

What do you like best?

The ability to track all of a person's activity in one easily accessible place. We have many people who are donors, volunteers, and engage in other ways in our organization. All of that data can be easily tracked and reported.

What do you dislike?

The Data Miner reporting system is not quickly intuitive, but does produce great reports once you learn it.

Recommendations to others considering the product

A great tracking and reporting software with many features.

What business problems are you solving with the product? What benefits have you realized?

Tracking interactions and using tickers have been very helpful. We have been able to generate helpful donor reports, tracking which donors are new or have dropped off.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Great customer service/training and ease of use"

What do you like best?

The program is straight forward and easy to use. Set up is easy to learn and support is very helpful/quick response. The training videos online are a great help with step by step instructions for set up. The program can be set up to collect and report the majority of what you want and can be personalized for your organizations needs.

What do you dislike?

Doesn't run certain reports I would like to have access to.

What business problems are you solving with the product? What benefits have you realized?

Great database for our current and past donors and donations made. Allows us to target certain groups by location, campaigns and appeals.

DonorSnap review by <span>Nancy L.</span>
Nancy L.
Validated Reviewer
Verified Current User
Review Source

"Easy donor software"

What do you like best?

The ease of using it and creating pages how you like to use them. The reporting features are very customizable and easy to use.

What do you dislike?

better follow-up options. Limited space on donor information page.

Recommendations to others considering the product

Easy to use for a small organization or busy. Not the best CRM software out there but very affordable.

What business problems are you solving with the product? What benefits have you realized?

Better donor management.

DonorSnap review by <span>Michael F.</span>
Michael F.
Validated Reviewer
Review Source

"WBP DonorSnap Review"

What do you like best?

DonorSnap is very easy to use and has been instrumental in streamlining our activities, processing and reporting of donations. Top notch database that we have not fully realized its potential

What do you dislike?

Nothing to dislike everything has been helpful

Recommendations to others considering the product

Highly recommend

What business problems are you solving with the product? What benefits have you realized?

Tracking of donations, acknowledging our donations and tracking our donors in one place. No more worksheets

DonorSnap review by User in Mental Health Care
User in Mental Health Care
Validated Reviewer
Review Source

"DonorSnap is...well...a snap. Simple and easy to use!"

What do you like best?

I like the straightforward interface the most. You can tell it wasn't primarily developed by a baby boomer, but by a group used to modern UI design - the end user is always in mind first. It's a joy to use a donor software that offers solutions instead of headaches every time I start it up.

What do you dislike?

At sometimes I wish it had more options. The trade off of having a fluid structure is that to keep a clean and responsive design you have to cut back on features. DonorSnap isn't the powerhouse that Raiser's Edge is, and it doesn't try to be. It wants to make sure you get done the basic things you set out to do without all the extra bells and whistles. For most users, this is fine but at times you want it to offer a bit more than it currently does.

Recommendations to others considering the product

Not a bad option if you have a small non-profit. If you are a larger organization you'll probably want to look into other enterprise level solutions though.

What business problems are you solving with the product? What benefits have you realized?

The big thing is just keeping track of small donations and making sure all our ducks are in a row. It doesn't cure cancer, but it tackles the problems I throw at it well and outputs the data I need it to, when I need it to.

DonorSnap review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Good functionality, hard to use."

What do you like best?

The functionality is what you'd expect and require of a fee-for-service database/CRM. No complaints about that. It works as advertised and works well. In addition, we are able to use it as an event registration platform, automatically feeding the participant information into the database. This is a superb feature that is now a core part of our operations.

What do you dislike?

Font size. Yeah, first world problem, maybe, but it matters to me. The font is small and hard to read. There's room in the layout for increased font size because there's a lot of white space, but when I called to ask about increasing the font size I was told to do so on the operating system of my computer. I don't want to increase the font size globally on my computer, I want to adjust it withing the program. Apparently, this is not an option, which is odd because many programs and apps far less sophisticated offer this option. Go figure. Well, my eyes aren't so young anymore, and the fact that it's hard to read and I can't adjust it both pushes me away from logging in and makes me think about changing to another provider.

Recommendations to others considering the product

Have a big monitor, magnifying glasses or young eyes.

What business problems are you solving with the product? What benefits have you realized?

Donor database.

Event registration.

DonorSnap review by Administrator in Fund-Raising
Administrator in Fund-Raising
Validated Reviewer
Verified Current User
Review Source

"must have for non-profit"

What do you like best?

It's a highly intuitive program. It's very easy to use. Love the ease of receipting and setting up reminders.

What do you dislike?

It's very hard to come up with dislikes because I like it so much. I really can't think of them. I love donor snap.

Recommendations to others considering the product

Use the incredible customer service. They made excellent suggestions to customize the site and make it work for our school. Take the webinars. Watch the help videos.

What business problems are you solving with the product? What benefits have you realized?

I have loved the search feature for looking up check numbers that may have gotten out in the wrong name. I love the fast and extremely helpful customer service. It's also very adaptive to each business.

DonorSnap review by User
User
Validated Reviewer
Review Source

"Gets the job done, but needs major updates"

What do you like best?

Simplicity; the modules and dashboard are not bulky.

What do you dislike?

With that simplicity, comes modules that are too simple. For example, the reporting capacity isn't robust enough. Also, need more canned reports for ease.

Recommendations to others considering the product

Update update update! There is a lot of potential if you make some of your features more robust & implement some new ones.

What business problems are you solving with the product? What benefits have you realized?

Using as an everyday CRM for donation entry and tracking. Again, it gets the job done, but lacks what other CRMs have nowawdays: moves management, e-marketing, peer to peer, etc.

DonorSnap review by Consultant in Mental Health Care
Consultant in Mental Health Care
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"DonorSnap Happy"

What do you like best?

What I like the best is the customer service and the easy to follow help videos. The videos are very helpful and useful. It does not take long for somebody to assist you if the videos do not work for you. There are also no hidden cost and at a reasonable price.

What do you dislike?

I cannot really complain about this software. So far this software is going good for our clientele. It's affordable and easy to understand. I have not run into any problems and if I do I ask for assistance. Also need to slow it down to understand everything as well.

What business problems are you solving with the product? What benefits have you realized?

We are keeping track of all our donations from local companies. We also use this for our volunteers to run reports that we need. It was pretty simple to import our data and also to export data.

DonorSnap review by Administrator in Music
Administrator in Music
Validated Reviewer
Verified Current User
Review Source

"Works well for what I use it for, probably don't use it to its full potential."

What do you like best?

I like how customizable it is, and how clear the contact/donation entry screens are. Very easy to use for basic data entry and customer look ups.

What do you dislike?

Pulling reports from existing templates, and editing those templates is fairly simple, but creating a new report from scratch doesn't seem to be as user-friendly. It would also be nice if information could be imported into Donorsnap from a spreadsheet... I don't know if that's possible.

What business problems are you solving with the product? What benefits have you realized?

We are trying to use Donorsnap to both track donor activity, and ensure successful communication with our donor base. Also hoping to use it for the sake of analysis.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"I love DonorSnap's simplicity and power"

What do you like best?

I have found DS super easy to use, very flexible, and the support is fabulous. Help on every page and they are very responsive if you end up emailing them with a question.

What do you dislike?

Personally I have found the reporting difficult. The canned reports are great, but making our own can be a challenge.

What business problems are you solving with the product? What benefits have you realized?

We've been able to keep very accurate records of our fundraising as well as improving our donor stewardship.

DonorSnap review by <span>Mary C.</span>
Mary C.
Validated Reviewer
Verified Current User
Review Source

"Donorsnap is easy to use."

What do you like best?

Exporting the database to excel is extremely helpful for managing day to day payments.

What do you dislike?

Merging information for duplicate clients is not complete.

What business problems are you solving with the product? What benefits have you realized?

Tracking payments and repeat customers is made easy with the filtering options. The ability to tailor our own forms to meet the needs of our organization is a great benefit.

DonorSnap review by <span>Meghan G.</span>
Meghan G.
Validated Reviewer
Review Source

"Outdated interface and small buttons"

What do you like best?

-organized well

-there are so many features to it

What do you dislike?

-outdated interface

-doesn't show quick numbers or info about donors

Recommendations to others considering the product

Get a phone app!

What business problems are you solving with the product? What benefits have you realized?

-Queries to be able to filter the correct donors/volunteers to send them appeals.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"Busy Work "

What do you like best?

I like that it is easy to access each contact without any trouble. It's simple to use and get use to.

What do you dislike?

When I am inputting a mas-entry I am not able to go back to what I just input to fix something I realized was done incorrectly without deleting the Input and starting over.

What business problems are you solving with the product? What benefits have you realized?

It's easy to use but can get messy. I like that is something you can easily train others on.

DonorSnap review by <span>Melinda W.</span>
Melinda W.
Validated Reviewer
Review Source

"Good data tool for giving"

What do you like best?

The ease of accessing anywhere anytime.

What do you dislike?

The unavailability of real person to talk to when I have a question

What business problems are you solving with the product? What benefits have you realized?

How people are inclined to give & how to give them info they want.

DonorSnap review by Administrator
Administrator
Validated Reviewer
Review Source

"It's been a great experience"

What do you like best?

The ease of donorsnap. It's easy to enter new information and to get information out.

What do you dislike?

Nothing to dislike. Donorsnap has worked very well for The ROCK

What business problems are you solving with the product? What benefits have you realized?

The reports are wonderful