DonorSnap

DonorSnap

(109)
4.1 out of 5 stars

DonorSnap is a nonprofit CRM and fundraising software implemented mainly through a cloud-based platform. The comprehensive donor database tool offers record keeping, donor tracking, and website integration; among other features.

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Showing 110 DonorSnap reviews
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DonorSnap review by <span>Megan E.</span>
Megan E.
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Verified Current User
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Great Donor Management Tool

What do you like best?

We love the price and functionality of DonorSnap. We recently adopted DonorSnap in place of using excel spreadsheets for our donor management and are so happy we did. DonorSnap makes it easy to capture donor information, record and organize donations, and run reports.

What do you dislike?

DonorSnap does not offer many features outside of donor management. Recently they've added an email component, but it's pretty bare bones.

Recommendations to others considering the product

This is a great donor management tool for small nonprofit organizations. If you are looking for a donor management software that is easy to use and don't need extra features like peer to peer fundraising or email campaign management, this is a good option.

What business problems are you solving with the product? What benefits have you realized?

Adding the DonorSnap responsive donation page to our website has helped us tremendously with collecting online donations. It was easy to set up and looks clean and modern. We use DonorSnap to track donations and donor information, which has been invaluable for our donor retention and cultivation.

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DonorSnap review by <span>Paul R.</span>
Paul R.
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Invitation from G2 Crowd on behalf of the vendor
Reviewed On

DonorSnap is a Snap!

What do you like best?

We reviewed more than 100 donor management software applications and found DonorSnap to be right for our organization. Sure, there are the 800 lb gorillas out there, but their cost was overall not economical for our financial budget. The DonorSnap platform is rich with features and their online support is quick to respond.

At the beginning, one of our concerns was a potential learning curve in understanding the application. Frankly speaking, it is easy to navigate once you play around with it, attend a webinar and watch some of their help videos. We were not intimidated and are happy with our choice.

There is probably not a donor management software that is perfect. We like that there are many user-defined fields which provide greater adaptability to meet our needs. No need for custom work.

What do you dislike?

As with any platform, there are some nuances that may not fit every organization. For example, the QuickBooks integration does not meet our desired results. Our organization opted for an internal work-around as to how we process all donations and integrate with QuickBooks.

Recommendations to others considering the product

Do not be intimidated by the learning curve. As with any setup, plan on cleaning your data first and match all their fields. DonorSnap will work with you, but you need a clean database.

What business problems are you solving with the product? What benefits have you realized?

In the past, our organization relied on a donor management system consisting of MS Excel and QuickBooks. The DonorSnap solution has completely revolutionized our accounting processing.

What Donor Management solution do you use?

Thanks for letting us know!
DonorSnap review by <span>Sarah P.</span>
Sarah P.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
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Good Database System

What do you like best?

I like that it is pretty easy to keep track of donors and information which helps our business run smoother. We have a system set up to in order to keep track of donations which is awesome. This helps us when we need to run quick books and it also works with other sites like Constant Contact. It is best to use Word and Excel with this database.

What do you dislike?

There are very few things that I dislike about this system. The main thing is sometimes technical problems, but taking it to the donorsnap team usually it is resolved quickly.

Recommendations to others considering the product

This is a great program and they do their best to help you with anything you would need in order to get started in DonorSnap. Even when you think that there can be no improvements made there is definitely more that they improve on in the system. For example, I love how you can see the information that you are merging and choose what information needs to be kept around.

What business problems are you solving with the product? What benefits have you realized?

This really helps our accounting process, but also it helps with the donors that we need to reach out to on a yearly basis.

DonorSnap review by <span>Trevor H.</span>
Trevor H.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Comprehensive package for Donor Management

What do you like best?

The flexibility of the database is key, allowing user-defined custom fields and field values, and custom forms and views. Integration with email systems is also pretty good, and the QuickBooks integration saves a great deal of time and effort. The spreadsheet import is essential and works well. There are also a lot of other bells and whistles that just make tasks easier.

What do you dislike?

In general the user interface is dated, clunky and overly techy (too many database terms and concepts). The process flows (e.g. building reports) are not particularly intuitive and can be frustrating - moving from tab to tab is not how people naturally work, so I suggest at least adding a "Next" button to each tab. Also not saving the user's changes (or at least displaying a warning) if you click on another tab is a major design flaw and leads to a lot of frustration.

Real check box fields and radio buttons (not just drop down lists) are notable omissions, and it would be nice if selected drop down item(s) show at the top of drop down lists, not the bottom. Sorting of items often is random and should be more user-configurable. Users can't change the names of system defined fields (e.g. "Company"), which is annoying. Direct integration with other email marketing apps (MailChimp) is also needed.

Recommendations to others considering the product

It's hard to tell beforehand exactly what the product can do and what features it supports, and we spent quite a bit of time via email and phone trying to establish if it would meet our needs. We then decided to spend some time and money evaluating it, which turned out to be a good investment. We found that it's comprehensive enough that it can do most of the things we wanted, and any omissions are minor and can usually be worked around.

What business problems are you solving with the product? What benefits have you realized?

We're using DonorSnap as a donor management database and CRM for all our contacts, and for that it works great! We're able to manage our email lists and track people's donations so we can be more targeted. In our world we have parents, leaders and elders who are often also donors, volunteers, and subscribers, so we can track our community and their individual involvement, which is very helpful. It has saved us a lot of pain and time vs. using (and trying to track) numerous spreadsheets.

DonorSnap review by <span>Lauri L.</span>
Lauri L.
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Verified Current User
Organic
Reviewed On

Great software for an affordable price

What do you like best?

DonorSnap has all the features we need, and it's easy to use. We were up and running within a couple of weeks after our purchase.

What do you dislike?

I guess it doesn't have some more sophisticated features, but we haven't needed them. I love everything about DonorSnap.

Recommendations to others considering the product

If you are a small nonprofit and you want a solution that is affordable yet robust enough to meet your needs, DonorSnap is definitely worth checking out!

What business problems are you solving with the product? What benefits have you realized?

We didn't have a donor software package before this, we were using spreadsheets to track donations. This is so much easier and intuitive. I love that the letters/emails are integrated and can be printed directly, and that it is so easy to run donation reports.

DonorSnap review by <span>Janette W.</span>
Janette W.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Great donor tracking that gets better all the time!

What do you like best?

Being able to input donations, send receipts/letters, track specific donations, run reports, easily create contact lists... all in one easy to use web-based platform! What a time-saver compared to the many programs and spreadsheets we were using before!

What do you dislike?

The more detailed comparative reports aren't always easy to figure out.

Recommendations to others considering the product

Such a time-saver if you are currently using several programs and/or spreadsheets to track donations, run reports, and create contact lists/letters!

What business problems are you solving with the product? What benefits have you realized?

What a time-saver compared to the many programs and spreadsheets we were using before! Being able to create specific letters for each donation and creating lists of donors with certain criteria has been such a help!

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Kate from G2 Crowd

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