What do you like best?
The ability to manage a real estate transaction and store documents all in one place, including obtaining digital signatures from clients as needed on contracts and forms. It's also nice that you can add others by email address and assign them a role. As an organizational tool, it's not bad, it's the digital signing process that was the biggest turn off for me.
What do you dislike?
The digital signing portion of this program is very cumbersome on both my end and the clients end compared to programs like DocuSign, which is the product the real estate team I work for has switched to for obtaining e-signatures. Also, the biggest problem I have is any document that has been digitally signed gives great difficulties when you try to print it. The first page will print just fine, but the remaining pages print incorrectly unless you send them one page at a time to the printer, which can be very time consuming with a large contract or document packet!
Recommendations to others considering the product
This product works, but we've found there are better ones out there.
What business problems are you solving with the product? What benefits have you realized?
I still use dotloop when agents on the other side of a real estate transaction want to use it for document management, especially if that's the only tool that agent seems comfortable with. But, I found there were other programs I can use that are easier to use for both me and my clients for both managing a real estate transaction and for e-signatures, so when it's my choice, I don't use dotloop much anymore.