DoubleDutch

DoubleDutch

4.2
(32)
Optimized for quick response

Leading provider of event technology solutions. Helping marketing and event professionals make smarter event decisions.

Contact us for more information. We'll get back to you within 24 hours!

Work for DoubleDutch?

Learning about DoubleDutch?

We can help you find the solution that fits you best.

DoubleDutch Reviews

Ask DoubleDutch a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 32 DoubleDutch reviews
LinkedIn Connections
DoubleDutch review by Patrick C.
Patrick C.
Validated Reviewer
Verified Current User
Review Source
content

"The best in the industry."

What do you like best?

There are many providers out there, but ever since the launch of DoubleDutch - they quickly became the leader for many reasons. To start, the technology is far greater and the support is top-notch.

From the activity feed to interactive mapping, and data integrations to live polling - I have used many solutions but the DoubleDutch platform is always the most thorough and easiest to grasp for anyone.

The customer support is 24/7 but their in-person support is even better.

I could go on but you're better off to give it a try and see for yourself.

What do you dislike?

I personally think they could use a physical presence in Chicago, but the two offices in San Francisco and Phoenix are growing so the knowledge base is improving.

It never hurts to have a vendor with a local presence.

Recommendations to others considering the product

Give the platform a test run and you will see the benefits.

What business problems are you solving with the product? What benefits have you realized?

We are providing mobile applications for 14 events of ours, ranging from 500-3000 attendees (and this is growing). The solution is not only loved by our attendees, but our event teams use it to drive non-dues revenue by the way of app sponsorships. We are currently working with them on introducing mobile apps for our much smaller events as well.

Sign in to G2 Crowd to see what your connections have to say about DoubleDutch
DoubleDutch review by Todd L.
Todd L.
Validated Reviewer
Verified Current User
Review Source
content

"Great Platform"

What do you like best?

The breadth of the platform is impressive, with features covering everything from basic scheduling to audience response and proximity marketing (i.e., beacons). The sales and engineering teams have been extremely supportive, working to meet integration and customization needs in the most cost-effective manner possible. And C-level leadership has shown a direct interest in customers, reaching out personally to get feedback about our experiences and our ideas for improvement.

What do you dislike?

DoubleDutch is still evolving, trying to assert who they are and figure out who they want to serve. Early efforts focused on growth without much regard for retention, but they've recognized this and have begun to focus themselves more and spend more time reaching out to customers. This may or may not be good news, depending upon whether you end up in their refined target demographic. Also don't like that they want to market more advanced exhibitor features directly, as that conflicts with existing contracts we have with clients and prevents us from making use of those features. The gamification model can get in the way of the event experience at times, as there are always users who quite literally work to game the system in order to stay at the top of the leaderboard. We've often chosen to deprioritize this component.

Recommendations to others considering the product

Open up a dialog and make sure the relationship makes sense for you. Depending upon your size and budget, it may or may not be the best fit - but it definitely ticks all the boxes in terms of features.

What business problems are you solving with the product? What benefits have you realized?

We wanted an app that served as much of an all-in-one resource for attendees as possible; providing them with detailed information on the sessions they selected, exhibitors, handouts, etc., while allowing them to network

What Mobile Event Apps solution do you use?

Thanks for letting us know!
DoubleDutch review by Taryn C.
Taryn C.
Validated Reviewer
Verified Current User
Review Source
content

"Great Teamwork"

What do you like best?

The team at doubledutch always feels like an extension of your own internal team. They're so supportive and always looking out for your best interest.

What do you dislike?

Technology is constantly evolving and their app is constantly getting better - they're always adding new features. I'd like to see more training and notification from them to their existing client database when this happens. I often don't know there's a new feature and/or how to use it.

What business problems are you solving with the product? What benefits have you realized?

An easy way to offer lead retrieval to exhibitors that doesn't entail clunky devices that are rented. Being able to do away with printing so many things by offering it in the app. Having a place for attendees to network onsite. Having a way for sponsors to reach attendees during the event with marketing tactics through the app.

DoubleDutch review by Sierra S.
Sierra S.
Validated Reviewer
Verified Current User
Review Source
content

"Great Program for Event App Management"

What do you like best?

Once inside the backend of the app, navigation and making changes is easy. I was able to train several of my team members to make changes as well. It was so helpful to send push notifications during my event and send live updates. This app really changed our attendee experience.

What do you dislike?

Loading the app would take time and we had issues needing to kill and restart the app to get new content to show up. Once we figured out this bug it wasn't bad, but before we thought it wasn't updating and that was frustrating.

Recommendations to others considering the product

Creating a fun and innovative user experience to manage your attendees and events is technological and this app made it easy to manage everything in one place.

What business problems are you solving with the product? What benefits have you realized?

Giving our event attendees an updated experience. Being able to connect and share in real time changed the event for us. Our clients loved the platform and loved being able to utilize this for many purposes.

DoubleDutch review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source
content

"Extremely Robust Event App"

What do you like best?

The ease of use!! Our participants have a very easy time downloading and navigating the app.

What do you dislike?

When there's changes in certain parts of the CMS, we have to have folks log out and log back in (i.e. if we change their personalized agenda items). For the attendee badge scanning there are hiccups with that too (have to back out and then back in to the scanner).

Recommendations to others considering the product

It really is a robust event app. I used to work in event planning in my previous jobs, and at my current job, the possibilities of what this app offers is really good from what I've seen.

What business problems are you solving with the product? What benefits have you realized?

It has helped us in multiple ways. First, we have paperless agendas at our event. We have even attached documents to our agendas and in the Helpful files section to help us stay paperless. It has also helped us with push and promoted messages, because we can get to everyone quick and easy for event changes, or app updates in agendas. Another way it has helped us, is getting our folks to network. We have used multiple items on the app, including digital business cards, ice breaker espionage and magic hour, and it has helped our participants network with different business groups.

DoubleDutch review by Brian H.
Brian H.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent Way to Increase Attendee Engagement"

What do you like best?

I like the ease of use, stability of the mobile app itself and professional look that it gives our events. Outstanding support!

What do you dislike?

Sometimes the CMS application freezes and is buggy

What business problems are you solving with the product? What benefits have you realized?

Before the event app we printed conference books. Usually before we got the books back from the print shop there were changes and we spent each day of the event we spent time telling people to update this time or that room. With DoubleDutch we do it on the backend and the attendees never even know. We also love the photo sharing on the newsfeed.

DoubleDutch review by Ashley S.
Ashley S.
Validated Reviewer
Verified Current User
Review Source
content

"Review for Higher Education"

What do you like best?

The customer service at Double Dutch is one of the best customer service experiences I've had at any company across the board. They are quick and reliable and determined to help you find an answer.

What do you dislike?

There are a handful of limitations in the app that is available in their competitors that would be good to upgrade to.

What business problems are you solving with the product? What benefits have you realized?

We're closing the loop on alumni engagement for our events as the manpower to run large events and make alumni feel welcome and supported can be challenging.

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source
View Original
content

"Great App - very intuitive"

What do you like best?

Very intuitive CMS Dashboard. Reporting works well and multifaceted.

What do you dislike?

Some of the sort/search features could be better. For the new Q&A Feature it would be beneficial to be able to add moderators by session/Q&A poll, since now they have access to all Q&A functions.

Recommendations to others considering the product

Great app that is always looking to improve on platform. Take user feedback and implement it for improvement in features. Quick to respond with concerns and most items can take care of in the CMS by ourselves.

What business problems are you solving with the product? What benefits have you realized?

Great App for our attendees at onsite meetings. working on engagement between exhibitors and attendees. like how we can track engagement throughout conferences. Q&A feature works really well for our meetings and our exhibitors love the lead retrieval.

DoubleDutch review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Food Trade Show Use Case"

What do you like best?

We like that we are able to provide our attendees with a robust digital tool that can allow them to have everything they need at their fingertips. The lead retrieval function has to be our current favorite because we use it as a revenue generator for our show. In June, we'll be using it for the third time, and our exhibitors have learned to love and trust their show app to digitize their show follow-ups. We also love the support team we work with on a regular basis, they are always bringing us new ideas and best practices to help us continually improve our attendees' experience.

What do you dislike?

I think there is some opportunity when it comes to onsite mobile apps that the event management team can use to monitor, post, and edit the app. Example: turning on lead retrieval or making an edit to a booth key contact on the show floor. With a small team, I'm typically wearing many hats at our events, making it had to always have my laptop attached to wifi to make any edits or adjustments on the fly. An administrator function within the mobile app would be incredibly helpful, and that's something DD has been very open to working with us on in the future. There are also functional things that aren't available that would be beneficial to us as a selling show, but DoubleDutch has been very open to working with us to create solutions to impact our events for the better!

What business problems are you solving with the product? What benefits have you realized?

The main benefit is the sponsorships and lead retrieval accesses that we've been able to sell and generate revenue. Beyond that, we've been able to give other non-digital sponsors at our show (Session & meal sponsors) additional exposure, increasing their ROI potential before, during, and after the show. Additionally, it's helping our company advance our sustainability initiatives by cutting down on paper schedules, exhibit hall maps, signage, booth drop information and more, by putting all that information in the app digitally.

DoubleDutch review by Administrator in Semiconductors
Administrator in Semiconductors
Validated Reviewer
Review Source
content

"Great partnership and product"

What do you like best?

The flexibility of the platform and ability to customize without new source code.

What do you dislike?

Very little. But if I had to write anything it would be to update the UI on a more frequent cadence.

Recommendations to others considering the product

Recommend you enter into the relationship with an open mind to what the platform can do. There are a lot of event applications that can support you in a cookie cutter kind of way, but DoubleDutch offers you the ability to develop new features and functionality, which I have not seen before with other companies.

What business problems are you solving with the product? What benefits have you realized?

By leveraging the DoubleDutch app we are able to support our annual sales conference and it helps facilitate networking, amazing attendee experience and one location to find all the information they need while at the conference. The benefits we have realized are the 1) the ability to make worthwhile and meaningful professional connections and 2) level up our attendee experience for our event, making our team a sought out expert in our company.

DoubleDutch review by Heather N.
Heather N.
Validated Reviewer
Verified Current User
Review Source
content

"Good app"

What do you like best?

Very easy to use. User-friendly. I like that on event day we can use the desktop to track our attendees and help reset passwords.

What do you dislike?

No Q/A function. We have to link to another app (sli-do) to do Q/A.

Recommendations to others considering the product

Good app for conferences.

What business problems are you solving with the product? What benefits have you realized?

Attendee engagement at our conferences. People are more involved. The app provides them contact with other attendees and vendors. They are able to access the presentations through the app.

DoubleDutch review by Andy T.
Andy T.
Validated Reviewer
Verified Current User
Review Source
content

"Beautiful, powerful, intuitive"

What do you like best?

We sponsored the Marketo Summit event, which allowed us access to DoubleDutch. We were able to see the companies pre-registered for the event, which was a HUGE help in planning our event presence.

The platform is beautiful and simple, easy to navigate and intuitive.

What do you dislike?

There's not much to dislike. My only ticky-tacky request would be to add a CSV export of registered companies, though the search functionality in the app is great.

What business problems are you solving with the product? What benefits have you realized?

As a serial event sponsor, Bizible is used to planning strategy in the dark (without a list of attendees or an app to manage efforts). With Doubledutch's insights abound, pre-event planning took on a very tactical, measured approach, which has yielded much better event performance for us.

DoubleDutch review by Megan Taylor S.
Megan Taylor S.
Validated Reviewer
Verified Current User
Review Source
content

"Event App Builder"

What do you like best?

I loved that we were able to have a fully integrated app for our event.

What do you dislike?

I didn't like that it was hard to understand how to use at first.

What business problems are you solving with the product? What benefits have you realized?

We were able to have a seamless event because of Double Dutch. We will never go without Double Dutch at an event again.

DoubleDutch review by Jordan B.
Jordan B.
Validated Reviewer
Verified Current User
Review Source
content

"App building for events"

What do you like best?

The surveys were hands down the best part.

What do you dislike?

The integration platform seemed a little dated, which made it harder to use.

What business problems are you solving with the product? What benefits have you realized?

We were able to have a seamless app for the attendees at your yearly event. We realized how important it is to have everything on an app.

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source
content

"Dependable Mobile App Developer"

What do you like best?

The customer service reps, or as they call them Customer Success Manager, really do want your experience with the app to be a success. They provide lots of information on how to best set-up the app as well as implementation ideas.

The resources they provide include PDFs, online community and webinars. They also will sit on the phone and go over everything the app offers.

The CMS is easy to use to to enter in your event information to set-up the data in the event mobile app.

What do you dislike?

The Customer Success Managers seem to work off of a script and are seemingly required to follow it, even if you really don't care about the small details or have already done this before. Phone calls are much too long.

The CMS can be finicky and slow. It's hard to save a lot of data at once as the website slows down a lot as you enter in a lot of info.

The app often crashed on older Android devices.

Recommendations to others considering the product

We used the expo feature one year and it didn't go over well as our exhibitors didn't have a great cell/internet connection. Supposedly they have upgraded this feature in the last year, but I haven't had experience with it.

What business problems are you solving with the product? What benefits have you realized?

Our event attendees needed a way to access materials on site. The mobile app product also allows for networking, planning and over all adds to event success.

DoubleDutch review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Reliable but not user friendly"

What do you like best?

- Live feed

- personalized attendee agendas

- Build out all components of the event within the app

- you can provide the presentation content through the app

What do you dislike?

- The passwords CONSTANTLY expire- you essentially need an on site app expert on site for every event to help the attendees

- building the interface is not as user- friendly as being an event attendee using the app

Recommendations to others considering the product

Have one person on you team dedicated to understanding and working on the app because you will inevitably have hurdles on site on your event

What business problems are you solving with the product? What benefits have you realized?

- going paperless

- providing event information & agendas seamlessly

- provides a real- time outlet for feedback

DoubleDutch review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source
content

"Perfect solution for Event Mobile App"

What do you like best?

The activity feed of the DoubleDutch platform allowed users to experience a level of networking they were unable to have in the past. We heard great feedback immediately from users - the community became a driving force in increasing mobile app adoption.

What do you dislike?

We would've liked to see an integration of a script to filter posts to the activity feed for inappropriate language and other tags. This proved not to be an issue in execution but would have received more confidence from leadership if the feature was available. There was an ability for peer review of content - but ideally community managers could filter this content before its seen by all attendees.

Recommendations to others considering the product

Offered great customer service - a wonderful asset to have onsite and went above and beyond in terms of their willingness to assist admins and users alike.

What business problems are you solving with the product? What benefits have you realized?

Year over year, event attendees expressed the need for more networking opportunities. In the past, we've utilized event mobile apps to eliminate paper handouts and to push last minute event changes. When we leveraged all of DoubleDutch's tools, we were able to fill the gap in networking needs and continue the ability to make last minute updates/keep all attendees informed.

DoubleDutch review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Simple CMS for Functional Event App"

What do you like best?

Creating an event mobile app through DoubleDutch is a simple process, as long as you have your content predetermined. The CMS is very easy to use, the real-time updates are extremely useful, and the ability to get an app up and running in less than 2 weeks is great for businesses without dedicated mobile application resources.

What do you dislike?

The survey functionality needs a bit of improvement. We actually create our surveys on Qualtrics and integrate them with a URL vs. using the survey offering in DoubleDutch (not as much flexibility with question type, skip logic, etc.).

Recommendations to others considering the product

If you are looking to create an event app in a limited amount of time, I would definitely recommend DoubleDutch.

What business problems are you solving with the product? What benefits have you realized?

We are able to engage our event users by creating a fun, clean, and educational mobile application.

DoubleDutch review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Verified Current User
Review Source
content

"Painless"

What do you like best?

That is very simple, and encompasses the main features that I request for my event.

What do you dislike?

The plattform it's a little bit confusing some times.

What business problems are you solving with the product? What benefits have you realized?

My organization plans every year a very big event, where all the people from the firm gather. With this app, I let my people know, where to arrive, what is going to happen, who is coming, and above all we help them to network with each other.

DoubleDutch review by Peter D.
Peter D.
Validated Reviewer
Review Source
content

"Great App to use "

What do you like best?

We used DoubleDutch for our Leadership meeting and found it very easy to use +loved the engagement!

What do you dislike?

Some of the config settings were a bit spread out to get to, such as deleting or posting an announcement as a meeting administrator.

What business problems are you solving with the product? What benefits have you realized?

Meeting engagement, yes the benefits were realized via the networking option.

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source
content

"A great product for the price"

What do you like best?

Price, features, reliability, tech support availability, speed, integration with social, relative ease of use

What do you dislike?

lack of flexibility of layout, minimal amounts of customization allowed, time it takes for programming updates to be made, difficulty in obtaining an API that is customized to the needs and output of our internal home-grown CMS

Recommendations to others considering the product

Be ready to change your data structure to meet the needs of Doubledutch if you want your event content fed to them automatically.

What business problems are you solving with the product? What benefits have you realized?

Going green - reducing costs of using paper for conference books/guides, and the allowability of instant updates.

DoubleDutch review by Administrator
Administrator
Validated Reviewer
Review Source
content

"this is my review"

What do you like best?

Overall, I like the CMS for Double Dutch. Excluding the analytics section, which I think still needs some work. Generally though, it's easy to use, consistently works, and is pretty customization.

What do you dislike?

The analytics tool is not great, it definitely needs some work. To use the advanced section, you can only pull data from a 30 day window, so if you're using the app for a 365 application, it's useless. They've recently upgraded the .csv section of the analytics page, which allows for longer period of data reporting, but it's not terribly user friendly.

What business problems are you solving with the product? What benefits have you realized?

We're using this app as a networking tool and as a way to enhance events by providing information and related materials. It's allowed us to communicate in a more targeted way and allows for more real time experience sharing.

DoubleDutch review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Awesome experience with DoubleDutch! "

What do you like best?

From the customer support to the usability of the app itself, I think DoubleDutch is just great.

What do you dislike?

There is nothing in particular I dislike.

Recommendations to others considering the product

Use them. Comparatively, I think they have the most comprehensive and user friendly (admin and customer) product.

What business problems are you solving with the product? What benefits have you realized?

DoubleDutch has solved the problem of facilitating network and idea sharing at our conferences, as well as providing a platform for exhibitors and sponsors to share their expertise. It also provides insight to what attendees like/don't like.

DoubleDutch review by User in Internet
User in Internet
Validated Reviewer
Review Source
content

"Pros and Cons of using DoubleDutch for a large business conference"

What do you like best?

It is very easy to do things such as import an attendee list and add specified content pages.

What do you dislike?

The agenda content creation is not organized in the best way. We had problems with authorization errors, passwords working for attendees and other glitches such as the app logo not updating.

What business problems are you solving with the product? What benefits have you realized?

It is easy to organize a large event and get the correct information to the correct people in a streamlined way so they have everything right on their phone.

DoubleDutch review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source
content

"DoubleDutch mobile app user experience is far beyond its competitors"

What do you like best?

I appreciate the modern UI, activity feed, and ability set up permissioning/tiers for different attendee types.

What do you dislike?

I wish that some of the URLs (i.e. Polling, Game Day) were behind security. As of now if anyone gets the link they have access to your private event data.

What business problems are you solving with the product? What benefits have you realized?

Reducing unnecessary paper, real time engagement/adjustments to an ever-changing agenda. Huge benefits in gathering imagery and unifying/connecting our attendees.

DoubleDutch review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source
content

"Great App!!!"

What do you like best?

How easy it was to create and how much money it saved us while giving all our attendees access to all the information needed.

What do you dislike?

Wished a couple of the features had more functionality.

What business problems are you solving with the product? What benefits have you realized?

The app paid for itself with us not having to print programs.

DoubleDutch review by User
User
Validated Reviewer
Review Source
content

"Poor customer service and support team"

What do you like best?

It works, it looks OK. The scheduling tool is good

What do you dislike?

Customer support ignore your frustrations

Account Managers ignore your frustrations

Technical team take about a week to do anything

Notifications will never ever work! Because of poor technical abilities to just make things work

Recommendations to others considering the product

Don't use it

What business problems are you solving with the product? What benefits have you realized?

None

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source
content

"DoubleDutch Review"

What do you like best?

The search functionality is superb. I was able to search with ease.

What do you dislike?

I don't really have many dislikes about it.

What business problems are you solving with the product? What benefits have you realized?

We plan big events at my work, we need to be able to strategically think and plan and with DoubleDutch we are able too. It's a better strategy and user-friendly.

DoubleDutch review by Administrator in Maritime
Administrator in Maritime
Validated Reviewer
Review Source
content

"Event App"

What do you like best?

The simplicity and how they explain everything to you in advance

What do you dislike?

Lack of information given in advance, documents, brochures. Would like to be able to work in the backend before making the app live

What business problems are you solving with the product? What benefits have you realized?

We are using this for our annual event as a way to generate more revenue and to give exhibitors more opportunities to talk to attendees.

DoubleDutch review by Administrator in E-Learning
Administrator in E-Learning
Validated Reviewer
Review Source
content

"Incredibly User Friendly Platform"

What do you like best?

Extremely intuitive and user friendly. Constantly innovating the product features.

What do you dislike?

The only downside here in my opinion is the high cost.

Recommendations to others considering the product

Make sure you can afford the investment and that you will make use of all available tools.

What business problems are you solving with the product? What benefits have you realized?

Avoiding printed materials onsite, the costs of printing have gone down significantly.

DoubleDutch review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source
content

"Does just about everything"

What do you like best?

As an event attendee, it seems DoubleDutch has its hands in everything from mobile apps to conference agendas and more!

What do you dislike?

Despite having a ton of features, the DoubleDutch interface seems a bit clunky.

Recommendations to others considering the product

It seems to do a TON in the event space. If you have complex event management needs, it's likely worth a look.

What business problems are you solving with the product? What benefits have you realized?

As an event attendee, I want an easy alternative to having a printed event guide. DoubleDutch does that and then some.

DoubleDutch review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source
content

"Brings magic to events"

What do you like best?

Engaging employees at sales meetings, and dazzling customers.

What do you dislike?

Honestly can’t say there is anything that I dislike about double Dutch

Recommendations to others considering the product

Wow your global and regional members at your next event

What business problems are you solving with the product? What benefits have you realized?

Drives more value for attendees sponsors and exhibitors.

Kate from G2 Crowd

Learning about DoubleDutch?

I can help.
* We monitor all DoubleDutch reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
DoubleDutch
4.2
(32)

Contact us for more information. We'll get back to you within 24 hours!