DoubleDutch

(21)
4.0 out of 5 stars

Leading provider of event technology solutions. Helping marketing and event professionals make smarter event decisions.

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Showing 21 DoubleDutch reviews
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DoubleDutch review by <span>Sierra S.</span>
Sierra S.
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"Great Program for Event App Management"

What do you like best?

Once inside the backend of the app, navigation and making changes is easy. I was able to train several of my team members to make changes as well. It was so helpful to send push notifications during my event and send live updates. This app really changed our attendee experience.

What do you dislike?

Loading the app would take time and we had issues needing to kill and restart the app to get new content to show up. Once we figured out this bug it wasn't bad, but before we thought it wasn't updating and that was frustrating.

Recommendations to others considering the product

Creating a fun and innovative user experience to manage your attendees and events is technological and this app made it easy to manage everything in one place.

What business problems are you solving with the product? What benefits have you realized?

Giving our event attendees an updated experience. Being able to connect and share in real time changed the event for us. Our clients loved the platform and loved being able to utilize this for many purposes.

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DoubleDutch review by <span>Todd L.</span>
Todd L.
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"Great Platform"

What do you like best?

The breadth of the platform is impressive, with features covering everything from basic scheduling to audience response and proximity marketing (i.e., beacons). The sales and engineering teams have been extremely supportive, working to meet integration and customization needs in the most cost-effective manner possible. And C-level leadership has shown a direct interest in customers, reaching out personally to get feedback about our experiences and our ideas for improvement.

What do you dislike?

DoubleDutch is still evolving, trying to assert who they are and figure out who they want to serve. Early efforts focused on growth without much regard for retention, but they've recognized this and have begun to focus themselves more and spend more time reaching out to customers. This may or may not be good news, depending upon whether you end up in their refined target demographic. Also don't like that they want to market more advanced exhibitor features directly, as that conflicts with existing contracts we have with clients and prevents us from making use of those features. The gamification model can get in the way of the event experience at times, as there are always users who quite literally work to game the system in order to stay at the top of the leaderboard. We've often chosen to deprioritize this component.

Recommendations to others considering the product

Open up a dialog and make sure the relationship makes sense for you. Depending upon your size and budget, it may or may not be the best fit - but it definitely ticks all the boxes in terms of features.

What business problems are you solving with the product? What benefits have you realized?

We wanted an app that served as much of an all-in-one resource for attendees, providing them with detailed information on the sessions they selected, exhibitors, handouts, etc., while allowing them to network

What Mobile Event Apps solution do you use?

Thanks for letting us know!
DoubleDutch review by <span>Heather N.</span>
Heather N.
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Verified Current User
Review Source

"Good app"

What do you like best?

Very easy to use. User-friendly. I like that on event day we can use the desktop to track our attendees and help reset passwords.

What do you dislike?

No Q/A function. We have to link to another app (sli-do) to do Q/A.

Recommendations to others considering the product

Good app for conferences.

What business problems are you solving with the product? What benefits have you realized?

Attendee engagement at our conferences. People are more involved. The app provides them contact with other attendees and vendors. They are able to access the presentations through the app.

DoubleDutch review by <span>Andy T.</span>
Andy T.
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Verified Current User
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"Beautiful, powerful, intuitive"

What do you like best?

We sponsored the Marketo Summit event, which allowed us access to DoubleDutch. We were able to see the companies pre-registered for the event, which was a HUGE help in planning our event presence.

The platform is beautiful and simple, easy to navigate and intuitive.

What do you dislike?

There's not much to dislike. My only ticky-tacky request would be to add a CSV export of registered companies, though the search functionality in the app is great.

What business problems are you solving with the product? What benefits have you realized?

As a serial event sponsor, Bizible is used to planning strategy in the dark (without a list of attendees or an app to manage efforts). With Doubledutch's insights abound, pre-event planning took on a very tactical, measured approach, which has yielded much better event performance for us.

DoubleDutch review by <span>Megan Taylor S.</span>
Megan Taylor S.
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Verified Current User
Review Source

"Event App Builder"

What do you like best?

I loved that we were able to have a fully integrated app for our event.

What do you dislike?

I didn't like that it was hard to understand how to use at first.

What business problems are you solving with the product? What benefits have you realized?

We were able to have a seamless event because of Double Dutch. We will never go without Double Dutch at an event again.

DoubleDutch review by <span>Jordan B.</span>
Jordan B.
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Verified Current User
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"App building for events"

What do you like best?

The surveys were hands down the best part.

What do you dislike?

The integration platform seemed a little dated, which made it harder to use.

What business problems are you solving with the product? What benefits have you realized?

We were able to have a seamless app for the attendees at your yearly event. We realized how important it is to have everything on an app.

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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Verified Current User
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"Dependable Mobile App Developer"

What do you like best?

The customer service reps, or as they call them Customer Success Manager, really do want your experience with the app to be a success. They provide lots of information on how to best set-up the app as well as implementation ideas.

The resources they provide include PDFs, online community and webinars. They also will sit on the phone and go over everything the app offers.

The CMS is easy to use to to enter in your event information to set-up the data in the event mobile app.

What do you dislike?

The Customer Success Managers seem to work off of a script and are seemingly required to follow it, even if you really don't care about the small details or have already done this before. Phone calls are much too long.

The CMS can be finicky and slow. It's hard to save a lot of data at once as the website slows down a lot as you enter in a lot of info.

The app often crashed on older Android devices.

Recommendations to others considering the product

We used the expo feature one year and it didn't go over well as our exhibitors didn't have a great cell/internet connection. Supposedly they have upgraded this feature in the last year, but I haven't had experience with it.

What business problems are you solving with the product? What benefits have you realized?

Our event attendees needed a way to access materials on site. The mobile app product also allows for networking, planning and over all adds to event success.

DoubleDutch review by Administrator in Banking
Administrator in Banking
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Review Source

"Reliable but not user friendly"

What do you like best?

- Live feed

- personalized attendee agendas

- Build out all components of the event within the app

- you can provide the presentation content through the app

What do you dislike?

- The passwords CONSTANTLY expire- you essentially need an on site app expert on site for every event to help the attendees

- building the interface is not as user- friendly as being an event attendee using the app

Recommendations to others considering the product

Have one person on you team dedicated to understanding and working on the app because you will inevitably have hurdles on site on your event

What business problems are you solving with the product? What benefits have you realized?

- going paperless

- providing event information & agendas seamlessly

- provides a real- time outlet for feedback

DoubleDutch review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
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"Perfect solution for Event Mobile App"

What do you like best?

The activity feed of the DoubleDutch platform allowed users to experience a level of networking they were unable to have in the past. We heard great feedback immediately from users - the community became a driving force in increasing mobile app adoption.

What do you dislike?

We would've liked to see an integration of a script to filter posts to the activity feed for inappropriate language and other tags. This proved not to be an issue in execution but would have received more confidence from leadership if the feature was available. There was an ability for peer review of content - but ideally community managers could filter this content before its seen by all attendees.

Recommendations to others considering the product

Offered great customer service - a wonderful asset to have onsite and went above and beyond in terms of their willingness to assist admins and users alike.

What business problems are you solving with the product? What benefits have you realized?

Year over year, event attendees expressed the need for more networking opportunities. In the past, we've utilized event mobile apps to eliminate paper handouts and to push last minute event changes. When we leveraged all of DoubleDutch's tools, we were able to fill the gap in networking needs and continue the ability to make last minute updates/keep all attendees informed.

DoubleDutch review by Administrator
Administrator
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Verified Current User
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"Simple CMS for Functional Event App"

What do you like best?

Creating an event mobile app through DoubleDutch is a simple process, as long as you have your content predetermined. The CMS is very easy to use, the real-time updates are extremely useful, and the ability to get an app up and running in less than 2 weeks is great for businesses without dedicated mobile application resources.

What do you dislike?

The survey functionality needs a bit of improvement. We actually create our surveys on Qualtrics and integrate them with a URL vs. using the survey offering in DoubleDutch (not as much flexibility with question type, skip logic, etc.).

Recommendations to others considering the product

If you are looking to create an event app in a limited amount of time, I would definitely recommend DoubleDutch.

What business problems are you solving with the product? What benefits have you realized?

We are able to engage our event users by creating a fun, clean, and educational mobile application.

DoubleDutch review by Administrator in Management Consulting
Administrator in Management Consulting
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Verified Current User
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"Painless"

What do you like best?

That is very simple, and encompasses the main features that I request for my event.

What do you dislike?

The plattform it's a little bit confusing some times.

What business problems are you solving with the product? What benefits have you realized?

My organization plans every year a very big event, where all the people from the firm gather. With this app, I let my people know, where to arrive, what is going to happen, who is coming, and above all we help them to network with each other.

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"A great product for the price"

What do you like best?

Price, features, reliability, tech support availability, speed, integration with social, relative ease of use

What do you dislike?

lack of flexibility of layout, minimal amounts of customization allowed, time it takes for programming updates to be made, difficulty in obtaining an API that is customized to the needs and output of our internal home-grown CMS

Recommendations to others considering the product

Be ready to change your data structure to meet the needs of Doubledutch if you want your event content fed to them automatically.

What business problems are you solving with the product? What benefits have you realized?

Going green - reducing costs of using paper for conference books/guides, and the allowability of instant updates.

DoubleDutch review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"this is my review"

What do you like best?

Overall, I like the CMS for Double Dutch. Excluding the analytics section, which I think still needs some work. Generally though, it's easy to use, consistently works, and is pretty customization.

What do you dislike?

The analytics tool is not great, it definitely needs some work. To use the advanced section, you can only pull data from a 30 day window, so if you're using the app for a 365 application, it's useless. They've recently upgraded the .csv section of the analytics page, which allows for longer period of data reporting, but it's not terribly user friendly.

What business problems are you solving with the product? What benefits have you realized?

We're using this app as a networking tool and as a way to enhance events by providing information and related materials. It's allowed us to communicate in a more targeted way and allows for more real time experience sharing.

DoubleDutch review by User in Internet
User in Internet
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"Pros and Cons of using DoubleDutch for a large business conference"

What do you like best?

It is very easy to do things such as import an attendee list and add specified content pages.

What do you dislike?

The agenda content creation is not organized in the best way. We had problems with authorization errors, passwords working for attendees and other glitches such as the app logo not updating.

What business problems are you solving with the product? What benefits have you realized?

It is easy to organize a large event and get the correct information to the correct people in a streamlined way so they have everything right on their phone.

DoubleDutch review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
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Verified Current User
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"Great App - very intuitive"

What do you like best?

Very intuitive CMS Dashboard. Reporting works well and multifaceted.

What do you dislike?

Some of the sort/search features could be better.

What business problems are you solving with the product? What benefits have you realized?

Great App for our attendees at onsite meetings. working on engagement between exhibitors and attendees. like how we can track engagement throughout conferences.

DoubleDutch review by User
User
Validated Reviewer
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"Poor customer service and support team"

What do you like best?

It works, it looks OK. The scheduling tool is good

What do you dislike?

Customer support ignore your frustrations

Account Managers ignore your frustrations

Technical team take about a week to do anything

Notifications will never ever work! Because of poor technical abilities to just make things work

Recommendations to others considering the product

Don't use it

What business problems are you solving with the product? What benefits have you realized?

None

DoubleDutch review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"DoubleDutch Review"

What do you like best?

The search functionality is superb. I was able to search with ease.

What do you dislike?

I don't really have many dislikes about it.

What business problems are you solving with the product? What benefits have you realized?

We plan big events at my work, we need to be able to strategically think and plan and with DoubleDutch we are able too. It's a better strategy and user-friendly.

DoubleDutch review by Administrator in Maritime
Administrator in Maritime
Validated Reviewer
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"Event App"

What do you like best?

The simplicity and how they explain everything to you in advance

What do you dislike?

Lack of information given in advance, documents, brochures. Would like to be able to work in the backend before making the app live

What business problems are you solving with the product? What benefits have you realized?

We are using this for our annual event as a way to generate more revenue and to give exhibitors more opportunities to talk to attendees.

DoubleDutch review by Administrator in E-Learning
Administrator in E-Learning
Validated Reviewer
Review Source

"Incredibly User Friendly Platform"

What do you like best?

Extremely intuitive and user friendly. Constantly innovating the product features.

What do you dislike?

The only downside here in my opinion is the high cost.

Recommendations to others considering the product

Make sure you can afford the investment and that you will make use of all available tools.

What business problems are you solving with the product? What benefits have you realized?

Avoiding printed materials onsite, the costs of printing have gone down significantly.

DoubleDutch review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Does just about everything"

What do you like best?

As an event attendee, it seems DoubleDutch has its hands in everything from mobile apps to conference agendas and more!

What do you dislike?

Despite having a ton of features, the DoubleDutch interface seems a bit clunky.

Recommendations to others considering the product

It seems to do a TON in the event space. If you have complex event management needs, it's likely worth a look.

What business problems are you solving with the product? What benefits have you realized?

As an event attendee, I want an easy alternative to having a printed event guide. DoubleDutch does that and then some.

DoubleDutch review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Brings magic to events"

What do you like best?

Engaging employees at sales meetings, and dazzling customers.

What do you dislike?

Honestly can’t say there is anything that I dislike about double Dutch

Recommendations to others considering the product

Wow your global and regional members at your next event

What business problems are you solving with the product? What benefits have you realized?

Drives more value for attendees sponsors and exhibitors.

Kate from G2 Crowd

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