What do you like best?
The breadth of the platform is impressive, with features covering everything from basic scheduling to audience response and proximity marketing (i.e., beacons). The sales and engineering teams have been extremely supportive, working to meet integration and customization needs in the most cost-effective manner possible. And C-level leadership has shown a direct interest in customers, reaching out personally to get feedback about our experiences and our ideas for improvement.
What do you dislike?
DoubleDutch is still evolving, trying to assert who they are and figure out who they want to serve. Early efforts focused on growth without much regard for retention, but they've recognized this and have begun to focus themselves more and spend more time reaching out to customers. This may or may not be good news, depending upon whether you end up in their refined target demographic. Also don't like that they want to market more advanced exhibitor features directly, as that conflicts with existing contracts we have with clients and prevents us from making use of those features. The gamification model can get in the way of the event experience at times, as there are always users who quite literally work to game the system in order to stay at the top of the leaderboard. We've often chosen to deprioritize this component.
Recommendations to others considering the product
Open up a dialog and make sure the relationship makes sense for you. Depending upon your size and budget, it may or may not be the best fit - but it definitely ticks all the boxes in terms of features.
What business problems are you solving with the product? What benefits have you realized?
We wanted an app that served as much of an all-in-one resource for attendees, providing them with detailed information on the sessions they selected, exhibitors, handouts, etc., while allowing them to network