What do you like best?
We started using DrDispatch in 2006. It was the second dispatching system that we have purchased. The first system was way too expensive and meant to handle trucks, ships, planes, ect. Completely different from what we were looking for; trucks. We needed something simple and efficient. Also, it required additional adjustments, just so we type in the needed info into the system. DrDispatch, takes under two minutes to add a new load into the system and when you copy the load, it takes under a minute! Over the years, I've done and looked into other companies but, they were either too expensive or too complicated to understand, not like DrDispatch. DrDispatch's layout is simple and easy to use. We don't even have any issues to train our newly-hired-dispatch personnel to catch on how the system works because it's so simple. It saves us a lots of time!
What do you dislike?
Maybe it’s not dislikes but more of what we would like to have or to work with. In the search tab, we don’t find it easy that we can’t search by dispatchers name or number. Secondly, in this system, you can only assign two drivers to a load but we would like an option to assign four at a time. For example: We have over-the-road drivers dropping off trailers at a given location and our local drivers picking it up but, we are missing slots to enter our drivers required info. Entering the extra info into the dispatchers notes is an option but, at the end, it takes more time to find the needed info when entered in the notes.
What business problems are you solving with the product? What benefits have you realized?
Dispatching trucks/drivers all around the country has been easier for us to mange.
Managing 260 trailers around the country has been easier on our part due to the system.