What do you like best?
I love how easy it is to link tabs, attach images, and format the text for easy access and comprehension. I was able to edit the file I received from a coworker immediately, without having to go through extensive training. In other words, the controls were very intuitive to me. The status feature was also instrumental in guiding my work as opposed to having the guy who used the system before tell me every little section that needs work. Considering how many tabs we have already, this was a huge time saver for us!
What do you dislike?
I often have issues with it freezing occasionally and then being unable to close the program without relying on the task manager. I save frequently though, so this is not a big problem for me. I had an issue contacting customer support when trying to move the computer that had access to the project from one computer to another, but everything went without a hitch after that.
Recommendations to others considering the product
Be sure to look at the HTML preview before uploading to see what it will look like to the consumer/help recipient.
What business problems are you solving with the product? What benefits have you realized?
The Help center that we have created is allowing people to learn how to use our system at their own pace as opposed to always needing to rely on over-the-phone assistance. It must have saved us hours of communication time over the years. It is very helpful for us to be able to import an iteration of the help files, and then edit them for later improvements as our products become more advanced.