What do you like best?
DraftSight's user experience looks very close to AutoCAD, so those already accustomed with the more famous CAD application will find themselves immediately at ease. It allows to read, edit and save DWGs and DXFs, using both model and paper spaces. If your office mainly uses other CAD formats and DWGs are just used as interchange format, DraftSight is very useful to check, preview, and edit files without buying an AutoCAD license. It could also be useful to produce documentation for small projects as well. It also allows to convert DWG drawings in other formats, like SVG.
What do you dislike?
The print dialogue interface is a bit rough and here and there some AutoCAD features are missing. As for now, it lacks a DWF export. The need to often renew the registration of the program is a bit annoying.
Recommendations to others considering the product
It is a very effective AutoCAD alternative, maybe less robust and bit simplified in some part.
What business problems are you solving with the product? What benefits have you realized?
The possibility to preview, check and edit a popular interchange format as DWG without having to pay for a licensed software is precious. Similarly, this free product can be used to do simple drawings in early design proposals, which are more likely to be put on hold, while more complex, licensed software is used on later design stage, which are usually more profitable. Also it helps in quick turning DWGs in SVGs, that could be later used in Inkscape or as starting drafts for 3d modelling in Blender.