Mapped-out responses for conversations.
Artificial intelligence (AI) and chatbot involvement.
(Based on 42 reviews)
Live human component of conversations.
(Based on 53 reviews)
Quality of interface for designing and customizing conversation maps.
(Based on 49 reviews)
Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
Automatically calculates which leads are the most likely to become a customer.
Automatically contacts all leads.
Utilizes natural language processing to set up meetings.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
(Based on 132 reviews)
Delivers notifications to both sides of the conversation.
(Based on 128 reviews)
Sends automated emails to further engage clients and potential clients.
(Based on 56 reviews)
Allows for live chat to be enabled within the app for customer help.
(Based on 90 reviews)
Conversations enacted over social media.
(Based on 11 reviews)
Conversations enacted through embedding or pop-ups on websites.
(Based on 45 reviews)
Text Message (SMS)
Conversations enacted through text message (SMS).
Conversations enacted through voice assistants.
(Based on 6 reviews)
Conversations enacted through other channels.
Opportunity and Pipeline Management
Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
(Based on 26 reviews)
Automates the entry of collected data.
Integrations / APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
(Based on 33 reviews)
(Based on 97 reviews)
Archives conversations in a separate location for later reference.
Enables employees to denote potential customers.
Establishes a knowledge base for employee reference during conversations.
Provides a central location for help requests, helping employees respond sooner.
(Based on 72 reviews)
Allows for the creation of profiles for contacts and customers.
Overall quality of customer targeting based on needs or situations.
Creation and modification of customer profiles based on conversations.
(Based on 28 reviews)
Reporting based around specific and overall conversation results.
(Based on 38 reviews)
Capture and organization of leads from conversations.
(Based on 43 reviews)
Success rate of conversations leading to customer purchases.
Provides real-time coaching to sales representatives.
(Based on 19 reviews)
Tracks and analyzes sales representative performance.
(Based on 23 reviews)
Measure return on investment and leverage data to predict profitability of future projects.
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.