Drift

Drift

4.3
(139)

Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

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Drift Features

Messenger

Sequencing

Mapped-out responses for conversations.

88%
(Based on 16 reviews)

AI

Artificial intelligence (AI) and chatbot involvement.

83%
(Based on 13 reviews)

Live Chat

Live human component of conversations.

90%
(Based on 19 reviews)

Customization Interface

Quality of interface for designing and customizing conversation maps.

85%
(Based on 17 reviews)

Lead Facilitation

Customer-facing Chatbot

Offers a chatbot to initiate and carryout inital conversations with prospects and leads.

89%
(Based on 17 reviews)

Lead Qualification

Automatically calculates which leads are the most likely to become a customer.

89%
(Based on 17 reviews)

Lead Follow-up

Automatically contacts all leads.

86%
(Based on 11 reviews)

Meeting Scheduling

Utilizes natural language processing to set up meetings.

87%
(Based on 16 reviews)

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

94%
(Based on 89 reviews)

Notifications

Delivers notifications to both sides of the conversation.

88%
(Based on 87 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients.

88%
(Based on 41 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

89%
(Based on 65 reviews)

Channels

Social Media

Conversations enacted over social media.

Not enough data available

Website

Conversations enacted through embedding or pop-ups on websites.

95%
(Based on 17 reviews)

Text Message (SMS)

Conversations enacted through text message (SMS).

Not enough data available

Voice Assistants

Conversations enacted through voice assistants.

Not enough data available

Other

Conversations enacted through other channels.

Not enough data available

Organization

Opportunity and Pipeline Management

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

74%
(Based on 7 reviews)

Data Entry

Automates the entry of collected data.

83%
(Based on 9 reviews)

Integrations / APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

88%
(Based on 11 reviews)

Internal Use

Customization

89%
(Based on 69 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

89%
(Based on 78 reviews)

Lead Development

Enables employees to denote potential customers.

87%
(Based on 76 reviews)

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

81%
(Based on 57 reviews)

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

87%
(Based on 49 reviews)

Customer Profiles

Allows for the creation of profiles for contacts and customers.

85%
(Based on 60 reviews)

Customers

Targeting

Overall quality of customer targeting based on needs or situations.

85%
(Based on 12 reviews)

Profiles

Creation and modification of customer profiles based on conversations.

82%
(Based on 10 reviews)

Analytics

Reporting based around specific and overall conversation results.

76%
(Based on 14 reviews)

Lead Gathering

Capture and organization of leads from conversations.

87%
(Based on 15 reviews)

Sales Conversion

Success rate of conversations leading to customer purchases.

88%
(Based on 13 reviews)

Performance Analysis

Coaching

Provides real-time coaching to sales representatives.

91%
(Based on 5 reviews)

Peformance Tracking

Tracks and analyzes sales representative performance.

85%
(Based on 7 reviews)

Sales Analysis

ROI Forecasting

Measure return on investment and leverage data to predict profitability of future projects.

Not enough data available

Sales Forecasting

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Not enough data available