What do you like best?
Engagement and Simplicity with ahead-of-it's-time compliance. The number one attraction to Duda for me was the engagement of the staff. From the first time I met a representative at a trade show 4 years ago until today, every interaction I've had with the staff has been positive and further adds to my loyalty with this company.
From a technology perspective, Duda is continually thinking ahead and is proactive in implementing technology to meet or exceed upcoming standards. Web speed and PWA are just the two most recent examples. The largest benefit of the platform is the straight forward pricing without any up-sells to speak of. Even in the lowest tier you are not crippled in what you can design and develop. The same cannot be said about their competition.
What do you dislike?
It's really hard to come up with a criticism of the platform or the company. This is really reaching, but sometimes the things that would seem more intuitive to be a part of the platform are not there. Again, the staff is quick to explain why - whether it's in development, or technically incompatible or inefficient to be used with the platform. And it's known a large percentage of developmental effort is guided to larger features that are objectively overarching in reach. Also, there was a little hiccup with the implementation of a new integration feature allowing me to automate a lot of process with my current customer management system. Again however, this was a new implementation and the support team has remained engaged to my satisfaction. It's also a feature I'm sure an incredibly small number of their customers actually utilize. Most will note that the CMS options are lacking. But this is not a CMS platform and they make no illusion to be. Finally, the eCommerce integration is sufficient at best. They're working on it though.
Recommendations to others considering the product
The beauty of Duda is the low entry cost. Try it out as a Duda Pro partner, spend time in the closed Facebook group and scour the Resource Portal. It won't take long to realize the intangibles that make the cost negligible. It's an instant ROI platform. It really is. If it's not a fit, the cost to evaluate was incredibly low.
What business problems are you solving with the product? What benefits have you realized?
I've historically used many different platforms over the past 19 years in an attempt to accomplish a simple goal; Efficiently and effectively provide an online presence for myself and clients using current technology that is fully compatible with all browsers and viewing devices. Duda has enabled my company to accomplish this goal in ways that have exceeded our expectations.
Benefits range from the advanced technology deployed by Duda and the forward thinking of their staff to stay ahead of trending requirements in the online community. Security, stability and speed are the top three benefits that come to mind (just a coincidence they all start with S:) That combined with their never ending desire to receive customer feedback and actually implement requests, recommendations and suggestions in a timely manner just puts them over the top in customer satisfaction.