I like that it autosaves. Pretty easy to navigate after, you've gotten the hang of it. Not a ton of need for info redundancies across account and opportunities and tass creation which is nice
What do you dislike?
As an end user and not an admin, I want to be able to easily pull reports and info from my accounts - this is not intuitive. Really, the whole system isn't that intuitive - takes a while to get up to sped. I still have to store information on a Google Doc for a quick look at the most important info about my accounts. This is not set-up for account management.
UI is ugly and clunky. In this day and age, it really needs an update.
Recommendations to others considering the product
It's a solid CRM, and one of the better CRMs I've used, but it has a long way to go to be truly intuitive and operate with a pretty UI. Also, it doesn't integrate with as many systems as Salesforce which can make a big difference if you're using several different software programs to run your sales, marketing, support, and PM projects.
What business problems are you solving with the product? What benefits have you realized?
Info visibility on accounts between account managers, sales, PMs, and finance. Definitely a large improvement on that front from where we ere before.
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