What do you like best?
Simplicity, Ease of Use, Customization, Winning New Clients. I like the reporting and the continued updates and improvements. They are a very responsive vendor.
What do you dislike?
Some items are still in the infancy stage and need improvements. They do regularly improve. Some benefits and the flexibility to order benefits could be greatly improved. I would like the ability to add custom links using various buttons on the dashboard. I would like benefit wages and actual wages tabs. Bonus tabs / field/ More flexibility so Total Comp statements would be of more use.
Recommendations to others considering the product
Use it, Use it, Use it!! Make it mandatory, train entire team, hire to make sure it is managed. Get clients using and train them. Use on-boarding. Use test employees to check and double check. Set implementation goals and time-frames. Hold your team accountable for implementation. There is a learning curve. Getting all in and training greatly helps the process.
What business problems are you solving with the product? What benefits have you realized?
Organization, communications, speed of enrollment process, general efficiency, new sales, selling fee for service compliance easier, ACA Reporting. Elimination of mistakes and incomplete applications. Saves time because rather than waiting on clients to send census, its already there. Identification of mistakes / errors that you are not aware of.