What do you like best?
I was ready to leave EP in the fall of '18 and held my breath getting through BFCM, but the company has done a 180 and is getting orders out, on time, and solving issues quickly.
CS has always been Tier1 from the start, however, EP wasn't actually delivering in getting things out efficiently and on time.
Our experience is that EP has completely changed for the better. What's more impressive is that they accomplished this in probably the worst time of year, logistically. BFCM went off without a hitch and continues into present day. Also, BOL's are received very quickly with their new system.
For the record, I asked EP where I could leave a beneficial review because we're so pleasantly surprised. This was unsolicited by them.
What do you dislike?
I question actual inventory counts at times and the dashboard can be buggy, however, there are some glitches that have been resolved, so I know they're working on it.
The GUI is underwhelming and some mechanics are a little archaic. I realize they are not here for pleasure, but it's the sum of it's parts, haha.
Would love to see fill-in data directly on webpage as opposed to .csv files that are uploaded. Really hoping for an app as well, where I can not only see dashboard, but edit, input, delete and have some type of control via mobile device. Armed with an EP functional app, alongside Amazon and Shopify's killer apps, I can do business anywhere without always toting my mac.
Recommendations to others considering the product
Do your research, but it's hard to find a better deal. And it's only a good deal if it actually works, right? EP has done a massive improvement late '18 into '19 and we couldn't be happier.
What business problems are you solving with the product? What benefits have you realized?
Low cost, high quality 3PL.