What do you like best?
We shipped out all our pre-ordered stock to 13 countries in a couple of weeks using Easyship, the orders pulled directly from Shopify and we were able to select the best option and print labels for each and every order, I can't imagine how much time this would have taken to do manually.
The prices we get are way better than going direct to the courier or post office and as everything is done online we can prepare everything at night for collection or drop off the next day, which works well for a home based business.
The shipping prices on our store can be calculated accurately for all destinations, even providing an estimate of the taxes likely to be paid by the customer on receipt (where applicable). It also provides the option for us to set regular postage as free with courier as an upgrade.
It is all almost too good to be true
What do you dislike?
Overall the experience has been great, but we have had a few issues, and when we do have issues, the customer support is TERRIBLE.
The online support tend not to understand questions asked and take a long time to reply, not giving updates along the way, and not providing answers to all issues raised.
I understand that Easyship is just a way to connect to the postal services, but we have had at least two issues directly due to Easyship.
I would still highly recommend using Easyship, but I'd most definitely recommend to Easyship to do a serious review of their customer support processes.
Recommendations to others considering the product
Easyship have mostly resolved issues we have met with their services, but they take a long time and a lot of prompting to get there. We are still waiting for resolution of a fairly major problem now. The benefits outweigh the problems and I'm sure they'll improve on the customer support aspect.
What business problems are you solving with the product? What benefits have you realized?
Easyship has allowed us to save a huge amount of time, money and stress, allowing us to send our products to a predominately international market with very little effort.