EasyVista

EasyVista

(74)
3.9 out of 5 stars

EasyVista is reinventing service management for the mobile world, making enterprise services easy to use, and easy to deliver.

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EasyVista Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

68%
(Based on 9 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

64%
(Based on 10 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

70%
(Based on 10 reviews)
Knowledge Base

Provides a forum for answers to common questions.

53%
(Based on 7 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

Not enough data available

Knowledge Share
Knowledge Base

Provides a repository of information that can be used by those seeking support.

Not enough data available

Searchable Articles

Makes articles in the knowledge base searchable on the web.

Not enough data available

Community Forums

Enables users to engage with other users to solve common issues.

Not enough data available

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

n/a
Reporting
Dashboards

Displays important metrics relating to performance.

46%
(Based on 8 reviews)
Time Tracking

Tracks time worked on a ticket.

61%
(Based on 8 reviews)
Surveys

Provides surveys to measure employee satisfaction.

Not enough data available

Interaction
Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

Not enough data available

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

Not enough data available

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

67%
(Based on 6 reviews)
Live Chat

Embeds live chat capabilities within self-service tools.

Not enough data available

Access & Usability
Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

72%
(Based on 7 reviews)
Active Directory

Provides a directory of all users within an organization.

76%
(Based on 7 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Not enough data available

EasyVista
(74)