EasyVista

EasyVista

(73)
3.9 out of 5 stars

EasyVista is reinventing service management for the mobile world, making enterprise services easy to use, and easy to deliver.

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Showing 76 EasyVista reviews
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EasyVista review by <span>Jose Antonio O.</span>
Jose Antonio O.
Validated Reviewer
Verified Current User
Organic
Reviewed On

not so easy

What do you like best?

Notifications are the only thing working

Mandatory questionnaires

Branding option to reflect organization's logo

Automatic ticket generator from email

Quick call option

Good automatic routing

Easy to create tech groups to route tickets

What do you dislike?

Not easy to search through tickets for research

Not easy to create visual reports

Too many windows, and clicks required to submit a ticket

Tickets often become corrupted and do not close

Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.

Takes too many clicks to transfer a ticket to a different group.

It would be good to be able to edit the ticket information, specially for request fulfillment tickets

The ticket should not change to a different number if it is re categorized from incident to request.

Recommendations to others considering the product

Try this product atleast for 6 months in parallel with your current system to make sure it meets all the expectations before making the purchase.

What business problems are you solving with the product? What benefits have you realized?

incident management; request fulfillment management; vendor management

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EasyVista review by <span>Brandon R.</span>
Brandon R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

EasyVista

What do you like best?

The ability to build customized databases and workflows enable my administration to meet the needs of my customer.

What do you dislike?

The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky.

Recommendations to others considering the product

It is fairly simple to begin by implementing one module of EV and expanding to others as your experience in administration and needs as a business develop.

What business problems are you solving with the product? What benefits have you realized?

EasyVista has replaced our previous ticketing system, Major Incident notification and managing, expanded our asset life cycle control, and is building our first official run at problem management.

What Service Desk solution do you use?

Thanks for letting us know!
EasyVista review by <span>Bertrand D.</span>
Bertrand D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Committed to your commitments, with a clear vision of Digital Service Management

What do you like best?

Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites.

What do you dislike?

Getting the history of a ticket in the blink of an eye can be tough and is being improved. I wish Easyvista was a wizard magically preserving us from our human and process failures, but this is not on the roadmap yet :-)

Recommendations to others considering the product

Easyvista is easy to use as soon as you get well the difference between a request and an action. Don't miss that in the startup training (don't skip that training phase)

What business problems are you solving with the product? What benefits have you realized?

We have 2 platforms; one is used as a production management console interfaced via webservices with a Nagios events supervision. The other one (also interfaced with the first via webservices) is used for service desk on incidents, service requests, changes and assets management. We've been able with Easyvista to align operations on a Shared Service Centers transformation involving 400 people around the globe (on 180 concurrent licences)

EasyVista review by <span>Mike M.</span>
Mike M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

EasyVista Implementation Process at Cardno

What do you like best?

Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities.

We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup.

What do you dislike?

Project Management could be more feature rich, interface could use a refresh, (Font, colors, etc), better change management calendaring.

Recommendations to others considering the product

Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EV. You will become more agile and it will help you to better define your processes.

What business problems are you solving with the product? What benefits have you realized?

Our current solution, Microsoft System Center Service Manager is almost unusable, and requires a local client. EV allows us to use one system globally, that is multi-lingual, easy to configure. We were committed to spend money on a consultant for any minor change needed in our current solution. EV allows non programmers to make changes to workflows, the interface, reports, etc. Basically we have the power now to control our environment. EV will also allow other business services groups to utilize the tool. (Finance, Payroll, Marketing, Facilities, Legal, HR)

EasyVista review by <span>Derrick A.</span>
Derrick A.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Easyvista Review

What do you like best?

The ability to customize the platform to meet the needs of the business.

Creating multiple actions at the same time that are tied into a single ticket for easier tracking and reporting.

Tracking of assets associated to employees

Multiple languages supported.

Easy Vista has a community based forum called EV Connect that allows customers and EV staff to communicate and help each other.

What do you dislike?

Some add on modules (Discovery) needs some updating and reporting can sometimes be a headache.

But EV does allow for various methods to enhance reporting so I do not count it against them as it's a business decision to use alternative means.

Would like to see a larger maintenance Window for Platform Upgrades.

Recommendations to others considering the product

Re-evaluate IT processes and identify areas of automation via workflows and assigning category items to specific groups.

The integration models are great for bringing data into EasyVista but make sure to enable methods to clean up data that is no longer relevant (IE Departed Employees/Users, Discarded Assets).

What business problems are you solving with the product? What benefits have you realized?

Switched from MS System Center Service Manager to Easy Vista Service Manager.

Compared to SCSM our technicians are working more efficiently and we are also able to deliver self-help to our customer base in a much more robust method than what was allowed in SCSM.

EasyVista review by <span>Christian R.</span>
Christian R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

EasyVista Training Review

What do you like best?

I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze.

What do you dislike?

I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are available in some forms, but not all of them, which makes it a little confusing and frustrating to work. Also for some processes, it seems that you are clicking around too much, when you shouldn't, for example, to assign your self a case, you have to use the wizard and then assign the action to yourself, this can be a hassle. Additionally, although I understand that more focus is being placed on the Service Apps dashboard, the current dashboard's design could use a redesign.

What business problems are you solving with the product? What benefits have you realized?

We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients.

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EasyVista
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