Notifications are the only thing working
Branding option to reflect organization's logo
Automatic ticket generator from email
Quick call option
Good automatic routing
Easy to create tech groups to route tickets
Not easy to search through tickets for research
Not easy to create visual reports
Too many windows, and clicks required to submit a ticket
Tickets often become corrupted and do not close
Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.
Takes too many clicks to transfer a ticket to a different group.
It would be good to be able to edit the ticket information, specially for request fulfillment tickets
The ticket should not change to a different number if it is re categorized from incident to request.