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EasyVista

EasyVista

3.9
(76)

EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

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EasyVista review by Matthew R.
Matthew R.
Validated Reviewer
Verified Current User
Review Source

"The EasyVista Experience"

What do you like best?

EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need.

With an active user-community, and regular engagement with customers, EasyVista treats you like a true business partner and not just a software vendor/client relationship, and there always someone with out best interests at heart.

What do you dislike?

To say I dislike anything about EasyVista would be an embellishment, however, I suggest an area of improvement. Support has been known to be slow, however this has been addressed and has improved.

Recommendations to others considering the product

If you are looking into EasyVista, take the plunge. It's is the right platform for you.

What business problems are you solving with the product? What benefits have you realized?

Wireless Analytics, as a Managed Services Provider, has inherently come to rely on EasyVista to process Requests, Incidents, and Asset Management. EasyVista's dynamic nature has allowed us to customize each customer experience to their specifications with little effort.

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EasyVista review by Jose Antonio O.
Jose Antonio O.
Validated Reviewer
Verified Current User
Review Source

"not so easy"

What do you like best?

Notifications are the only thing working

Mandatory questionnaires

Branding option to reflect organization's logo

Automatic ticket generator from email

Quick call option

Good automatic routing

Easy to create tech groups to route tickets

What do you dislike?

Not easy to search through tickets for research

Not easy to create visual reports

Too many windows, and clicks required to submit a ticket

Tickets often become corrupted and do not close

Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.

Takes too many clicks to transfer a ticket to a different group.

It would be good to be able to edit the ticket information, specially for request fulfillment tickets

The ticket should not change to a different number if it is re categorized from incident to request.

Recommendations to others considering the product

Try this product atleast for 6 months in parallel with your current system to make sure it meets all the expectations before making the purchase.

What business problems are you solving with the product? What benefits have you realized?

incident management; request fulfillment management; vendor management

What Service Desk solution do you use?

Thanks for letting us know!
EasyVista review by Brandon R.
Brandon R.
Validated Reviewer
Verified Current User
Review Source

"EasyVista "

What do you like best?

The ability to build customized databases and workflows enable my administration to meet the needs of my customer.

What do you dislike?

The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky.

Recommendations to others considering the product

It is fairly simple to begin by implementing one module of EV and expanding to others as your experience in administration and needs as a business develop.

What business problems are you solving with the product? What benefits have you realized?

EasyVista has replaced our previous ticketing system, Major Incident notification and managing, expanded our asset life cycle control, and is building our first official run at problem management.

EasyVista review by Bertrand D.
Bertrand D.
Validated Reviewer
Verified Current User
Review Source

"Committed to your commitments, with a clear vision of Digital Service Management"

What do you like best?

Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites.

What do you dislike?

Getting the history of a ticket in the blink of an eye can be tough and is being improved. I wish Easyvista was a wizard magically preserving us from our human and process failures, but this is not on the roadmap yet :-)

Recommendations to others considering the product

Easyvista is easy to use as soon as you get well the difference between a request and an action. Don't miss that in the startup training (don't skip that training phase)

What business problems are you solving with the product? What benefits have you realized?

We have 2 platforms; one is used as a production management console interfaced via webservices with a Nagios events supervision. The other one (also interfaced with the first via webservices) is used for service desk on incidents, service requests, changes and assets management. We've been able with Easyvista to align operations on a Shared Service Centers transformation involving 400 people around the globe (on 180 concurrent licences)

EasyVista review by Mike M.
Mike M.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Implementation Process at Cardno"

What do you like best?

Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities.

We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup.

What do you dislike?

Project Management could be more feature rich, interface could use a refresh, (Font, colors, etc), better change management calendaring.

Recommendations to others considering the product

Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EV. You will become more agile and it will help you to better define your processes.

What business problems are you solving with the product? What benefits have you realized?

Our current solution, Microsoft System Center Service Manager is almost unusable, and requires a local client. EV allows us to use one system globally, that is multi-lingual, easy to configure. We were committed to spend money on a consultant for any minor change needed in our current solution. EV allows non programmers to make changes to workflows, the interface, reports, etc. Basically we have the power now to control our environment. EV will also allow other business services groups to utilize the tool. (Finance, Payroll, Marketing, Facilities, Legal, HR)

EasyVista review by Derrick A.
Derrick A.
Validated Reviewer
Verified Current User
Review Source

"Easyvista Review"

What do you like best?

The ability to customize the platform to meet the needs of the business.

Creating multiple actions at the same time that are tied into a single ticket for easier tracking and reporting.

Tracking of assets associated to employees

Multiple languages supported.

Easy Vista has a community based forum called EV Connect that allows customers and EV staff to communicate and help each other.

What do you dislike?

Some add on modules (Discovery) needs some updating and reporting can sometimes be a headache.

But EV does allow for various methods to enhance reporting so I do not count it against them as it's a business decision to use alternative means.

Would like to see a larger maintenance Window for Platform Upgrades.

Recommendations to others considering the product

Re-evaluate IT processes and identify areas of automation via workflows and assigning category items to specific groups.

The integration models are great for bringing data into EasyVista but make sure to enable methods to clean up data that is no longer relevant (IE Departed Employees/Users, Discarded Assets).

What business problems are you solving with the product? What benefits have you realized?

Switched from MS System Center Service Manager to Easy Vista Service Manager.

Compared to SCSM our technicians are working more efficiently and we are also able to deliver self-help to our customer base in a much more robust method than what was allowed in SCSM.

EasyVista review by Christian R.
Christian R.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Training Review"

What do you like best?

I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze.

What do you dislike?

I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are available in some forms, but not all of them, which makes it a little confusing and frustrating to work. Also for some processes, it seems that you are clicking around too much, when you shouldn't, for example, to assign your self a case, you have to use the wizard and then assign the action to yourself, this can be a hassle. Additionally, although I understand that more focus is being placed on the Service Apps dashboard, the current dashboard's design could use a redesign.

What business problems are you solving with the product? What benefits have you realized?

We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients.

EasyVista review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"EasyVista Review"

What do you like best?

EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it!

What do you dislike?

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

What business problems are you solving with the product? What benefits have you realized?

We are currently working through some challenges with their Support Team and CMC. We see this as a partnership and EasyVista is rising to the occassion.

Benefits relalized: MyIT Portal with Self-help is reducing our calls to the Helpdesk. Too soon to post any numbers but our overall feedback has been good to very good.

EasyVista review by Issam B.
Issam B.
Validated Reviewer
Verified Current User
Review Source

"EasyVista is one of the best ITSSM product for customer experience"

What do you like best?

1 - Workflow engine

It is very easy to design workflow by using drag & drop. Each step can be configured and linked with input conditions. You can add different type of actions : Email, Condition, Query, and some more specifics.

2 - EasyVista Service AppStore

It is very easy to build business centric User portal by consumerize business service through the service catalog.

2 - Service Catalog

Service catalog entry centralized SLA, default support group, impact, etc. It can be maintain easily.

3 - Screen customization

Screen can be easily designed for specifics users. Conditions can be used.

4 - Wizards

Wizards authorized users to access contextuals fonctions that depends on module and screen currently used. Wizards and authorization are managed on user profile interface.

What do you dislike?

1 - Self service access

the screen is not so end user friendly designed. I recommend to use the EasyVista Service AppStore portal in place.

2 - Self Service Catalog

One can only add one Item to his cart.

3 - Reporting

Even if ITSSM tools are not designed for complex Reportings, it will be more helpful to bring advanced analytics functions.

What business problems are you solving with the product? What benefits have you realized?

- Complex Change management process implementation

- Track all calls for Service Desk and Support team tasks

- Improve IT customer satisfaction

- Build and maintain Business Service catalog

EasyVista review by Christian R. S.
Christian R. S.
Validated Reviewer
Verified Current User
Review Source

"EasyVista brings a powerful product with a collaborative and engaged support team."

What do you like best?

The power of the product coupled with the quality of the people sets the customer up for success. The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements.

What do you dislike?

The out-of-the-box reporting is fairly limited. In order to truly harness the data generated with the use of the platform, the reporting analyst must be well versed in SQL and/or tie in with a third part reporting tool.

Recommendations to others considering the product

EasyVista as a company is truly invested in building a success-based relationship with its clients. This is evident from day one. The implementation process was smooth and the value of the "safety-net support" during the first month after go-live is tremendous. From our implementation consultant to the co-founder of the company, everyone has been engaged, helpful, and truly interested in the success of the client. Don't hesitate to ask questions of the consultants or the support team. They are all willing to go above and beyond, offering advice from best practices to design assistance.

What business problems are you solving with the product? What benefits have you realized?

We are currently utilizing EasyVista for Incident Management, Service Request Management, Asset Management, Problem Management, Change Management, and Self-Service. As an organization, the product has helped us improve each of these processes and we have been able to develop innovative ways of tying additional processes into the system.

EasyVista review by Nick B.
Nick B.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Review"

What do you like best?

Ease of implementation - Process tasks in preparation for the project were complex, but paid great dividends in preparedness for implementation.

Support - Easy Vista's Safety Net Support Transition- Post implementation support process was above average. High touch support making sure our implementation and operating needs were met. Before being transitioned to normal support, which we have found in practice to be highly responsive.

Partnership - Easy Vista continues to engage our organization as a partner allowing our team to move beyond implementation (Incident, Service Request, Problem, Self Service, Asset and Change Management) to "what else can we do" with the product.

What do you dislike?

Reporting is very complex, this was the biggest learning gap we faced with the implementation. Currently we use some out of the box reporting, customized internal reporting and have attached Crystal for other reporting needs.

Recommendations to others considering the product

We would recommend to other organizations. Out project team had an extended tow year selection process as part of our process and reviewed many of the leaders in this segment. Easy Vista holds up a high performer.

What business problems are you solving with the product? What benefits have you realized?

Out team has used Easy Vista to developed a new service intake process for our walk up support locations. Integrating Easy vista with card swipe programming to improve workflow, area based metrics and the overall customer experience. The process replaces multiple systems and manual processes, allows for improved accuracy with metrics and quick retrieval of data.

EasyVista review by Frank M.
Frank M.
Validated Reviewer
Verified Current User
Review Source

"The most and easiest customizable Service Management tool"

What do you like best?

The way you can easily configure all your processes so that the tooling fits the organization. It's very easy to change labels, screens and support your processess by building your own workflows.

What do you dislike?

The UI can be a bit more user friendly. Performance can be better.

Recommendations to others considering the product

Try to use the out-of-the box functionality first, before customizing everything. It is possible to change all screens, views, filters, report, etc., but the standard tool is very complete and based on the extended experience of the EasyVista professionals. You can use it right away.

What business problems are you solving with the product? What benefits have you realized?

EasyVista has facilitated all ITIL processes, exactly the way the organization wants to process their incidents, requests and changes. Processing changes is much more efficient now by using the full capabilities of the workflow engine for approvals and implememtation tasks. Labor costs has been decreased by almost 50% for this process.

EasyVista review by Jennifer K.
Jennifer K.
Validated Reviewer
Review Source

"Great product!"

What do you like best?

If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary.

What do you dislike?

Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a time frame.

What business problems are you solving with the product? What benefits have you realized?

Any problems that we are having with the store or surrounding property concerns.

EasyVista review by José E.
José E.
Validated Reviewer
Verified Current User
Review Source

"A Very Flexible and versatile codeless software."

What do you like best?

Flexibility. This product can manage work in many areas in the company. It is very versatile and adapts to various department like RH, Logistic, IT and Finance.

Also it almost codeless which means we are autonomous internal to make changes without the help from the supplier.

What do you dislike?

The licensing is the only thing that I could say that I dislike, mainly because is a bit difficult to calculate simultaneous connections that I will need to deploy a project. In other hand with internal growing in number of licenses it become easier to deploy small project without the need to buy new licenses

What business problems are you solving with the product? What benefits have you realized?

The most important and benefit is the process solver which means many manual company processes that are made manual which needs supervisor approvals are now automatic. Before easyvista the were manual process that internal client requests by email to responsible area

EasyVista review by Marimar Z.
Marimar Z.
Validated Reviewer
Verified Current User
Review Source

"Versatility, integration, security, everything should require an ITSM tool"

What do you like best?

What I like about EasyVista is that for the tool to work, it has had to define a clear process, it is obvious that is designed to support ITIL-based processes, but it is so versatile it can be used for any other process that supports the customer's business, because it allows the definition of workflows that are the core of its operation.

What do you dislike?

Perhaps what I like least is that the navigation menus are unintuitive, in the sense that it does not appear in the navigation bar as you come down to them.

What business problems are you solving with the product? What benefits have you realized?

One of the biggest improvements has been the perception, the vision that the customer has our support, because now this vision is based on documentation of incidents and procedures and also the customer can see their internal workflows clearly defined

EasyVista review by Eloy G.
Eloy G.
Validated Reviewer
Verified Current User
Review Source

"Efficient, flexible, codeless workflow engine, cost saving solution easy to implement and mantain"

What do you like best?

Aligned with ITIL best practices

Financially viable and stable

Strong customer support

Contain maintenance costs

Codeless workflows easy to implement

Powerful automatic asset discovery

What do you dislike?

Out-of-the-box reports and metrics list could be bigger (never enough), but they are easy to create and customize.

Email integration could be better

Service Apps could be also on the "on site" versiĂłn.

Administration and User/profile management could be more friendly

Recommendations to others considering the product

Fast implementing times, great support team, easy to mantain.

What business problems are you solving with the product? What benefits have you realized?

This solution will help you improve service quality by delivering a better management of teams and supports,

Easy SLAs and OLAs tracing and reporting.

It also helps us with lifecycle Asset management, software detection and licensing control.

Thanks to its easily customizable workflows, non-technician staff can create new processes and workflows ang go live in minutes.

EasyVista review by Stephen B.
Stephen B.
Validated Reviewer
Verified Current User
Review Source

"Low overhead approach to ITSM"

What do you like best?

Configuration over customization. the product is extremely flexible and can be configured to support well beyond an ITSM toolset for a savvy admin

What do you dislike?

The interface out of the box isn't very intuitive. Although very usable it takes some tweaks and time to adapt and a little extra training for users to ramp into use quickly.

Recommendations to others considering the product

Find a good partner to help implement. with a professional service the transition is very simple

What business problems are you solving with the product? What benefits have you realized?

Moved from a legacy toolset to something with lower overhead and better structure to allow insight into our operations across all service management domains. Although not the most intuitive the relationships between elements and flexibility of the tool have helped us automate a number of key processes and have several more in line.

EasyVista review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Review of EV Service Manager"

What do you like best?

Multiple things about this product are great. Creating new catalog entries for Incidents/Service Requests is extremely simple. Once you build it out it can be a set it and forget it tool. The responsiveness of the organization from support to all levels of management is awesome. Even better they listen to the customer. Constant updates, bug fixes and features are being added. Community to discuss with fellow customers about what they have done with the system or if they are having issues/suggestions on how to accomplish their idea.

What do you dislike?

While it is a predominately codeless system for most administration it is good to know SQL. Reporting has struggled in the past but they are actively working on revamping this (direct result of customers engaging management). There are a lot of fields and knowing which one to add in a report has been trial and error or reaching out to support (which points you in the right direction) Learning the interface can be a little troublesome due to the multiple menu options, sometimes I forget where I need to go to access a certain setting.

Integrations that are commonly done with multiple customers could documented. Perhaps provide a step by step guide.

Recommendations to others considering the product

There are plenty of solutions out there however Easyvista has a fresh perspective, drive and eager to challenge the competition.

What business problems are you solving with the product? What benefits have you realized?

Replaced an aging ITSM solution. Providing and ITSM solution on a global level for our users has been a benefit as we can now see across each region and what issues each IT department is facing.

Allows for various types of automation.

EasyVista review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Gets the basics right"

What do you like best?

This tool allows for end users to submit service requests through a portal designed by the easy vista admins.

What do you dislike?

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good!

Recommendations to others considering the product

Weigh your options very carefully and do not always go with the cheapest one.

What business problems are you solving with the product? What benefits have you realized?

The need for end users to submit service requests.

EasyVista review by Benoit T.
Benoit T.
Validated Reviewer
Verified Current User
Review Source

"EasyVista helped us implement our ITSM vision"

What do you like best?

- Easy to configure and personnalize.

- Fast deployment cycle on new features (very agile)

- Very reliable

- Great new front end with Service Apps

- Very adaptable to our needs

- Does not require any coding or programming knowledge

- Very powerfull workflow tool

- Excellent asset/cmdb management system

- Easy to integrate with other tools to get asset or customer information

- Everything is managed by service with a great integration of the service catalog

- The integrator (FMX Solution) did a great job helping us and coaching us on how to configure the tool

What do you dislike?

- Profile for various users are complex to maintain and not flexible enough

- Not always consistent accros module

Recommendations to others considering the product

This is one of the best supplier we ever had a chance to deal with. We have a great relationship and partnership with EasyVista. This tool is essential to the way we manage IT and has allowed us to fullfill our vision of service management. This is an instrument to start a transformation in your organization. This product grows with our needs and we are confident that we will continue to mature with EasyVista for many years to come.

What business problems are you solving with the product? What benefits have you realized?

- Cost of tool configuration has dropped considerably

- Cost reduce by 82% over a 5 year period

- Our people no longer need to learn the various process and procedure. These are programmed in the tool and you just need to follow along

-

EasyVista review by Jessica M.
Jessica M.
Validated Reviewer
Verified Current User
Review Source

"EasyVista makes work orders a breeze"

What do you like best?

We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events.,

What do you dislike?

One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking.

Recommendations to others considering the product

Training is key to a successful implementation. Bring in procurement from the start.

What business problems are you solving with the product? What benefits have you realized?

We are making the workers more accountable for their daily tasks. It is giving us great work flow records too. However, the training options should be less restrictive.

EasyVista review by Chhay Leng T.
Chhay Leng T.
Validated Reviewer
Verified Current User
Review Source

"I love EasyVista, it's very customizable and easy to use."

What do you like best?

- Very customizable

- Very easy to use

- Web base software that mean we can use on almost all Platform.

- The structure of the database is very easy to understand

- IT process can be documented in a workflow, we dont need to know by hearth how the process work

- If config well, we can use this product more then IT service management.

What do you dislike?

nothing much. since we can alway do walkaround for almost technical situation.

Recommendations to others considering the product

EasyVista is very good software, the support is very good.

we dont regret moving from Remedy to this product.

What business problems are you solving with the product? What benefits have you realized?

what mean by business problem?

EasyVista review by Justin M.
Justin M.
Validated Reviewer
Verified Current User
Review Source

"Fully functional ITSM, but very clunky and not user friendly."

What do you like best?

EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's).

What do you dislike?

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

What business problems are you solving with the product? What benefits have you realized?

EasyVista allows us to track incidents that occur across software systems and infrastructure. We use Change Management to control Infrastructure change and data management.

EasyVista review by Jonathan S.
Jonathan S.
Validated Reviewer
Verified Current User
Review Source

"EasyVista Makes Service Management Easy!"

What do you like best?

- Powerful codeless workflow engine

- Highly adaptable platform

- Contextual search for knowledge base

- Excellent scalability

- ITIL-compliant

- Reliable cloud platform

- Regular and highly useful platform updates that are easy to implement

- ServiceApps appears to be an excellent update bringing an even higher level of function and usability to the platform

What do you dislike?

- Interface is a little outdated

- Complex workflows, once implemented, are difficult to modify without a high volume of touchpoints

- The service catalog doesn't allow for complex permission-based item selection

- No REST API for Service Manager

- While the implementation team is very high touch, we've had difficulties with our post sales account representation

What business problems are you solving with the product? What benefits have you realized?

Moving from a home-grown ticketing system we realized tremendous gains in efficiency and automation by implementing EasyVista in 2014. We've used the workflow engine to convert 10 years of customer support practices into advanced automation. Our outbound email confirmations are now managed uniformly and many are sent by the system instead of manually. We have begun to integrate our platform with our customers' ITSM platforms and plan to add CRM and BI platform integrations in the future as well. In addition, we now have a roadmap to activate EasyVista modules outside of the Service Desk functionality. We hope to have Change and Project Management implemented over the course of 2015.

As we began to implement EasyVista in our environment it quickly became clear that the platform has a very high level of adaptability when it comes to configuration. To date our biggest limitation has been our own imagination with regard to how EasyVista can solve a given problem. We have yet to find a question that can't be answered by this product.

EasyVista review by Fernando A.
Fernando A.
Validated Reviewer
Verified Current User
Review Source

"EasyVista: Partnership and relationship"

What do you like best?

EasyVista is an user-friendly, intuitive and adaptable product, which has let us deploy a solution based on ISO 20000 easily in a short period of time.

Besides, EasyVista has a great partnership and relationship with us, which helps to make the best of the product.

What do you dislike?

Sometimes, EasyVista launchs versions with new features which are not tested enough: Project module is an example of it.

Recommendations to others considering the product

The product is great, but to make the best of it is needed to work hard in adapt it to your requirements: workflows, fields of the data-base,...

What business problems are you solving with the product? What benefits have you realized?

Facing up new challenges and new needs, as it was to upgrade to a VoIP system from tradicional PBXS without having increased our staff, required us to change the way we were used to work, moving towards a process-oriented model.

EasyVista has let us deploy a solution based on ISO 20000 quickly and efficently, offering us a CMDB with currently almost 60000 assets and configurations items, as well as a framework to implement easily workflows to provide services, to solve incidents and problems and to manage requests for changes from our service catalogue.

EasyVista review by Erwin S.
Erwin S.
Validated Reviewer
Verified Current User
Review Source

"Really, really awesome tool!!!"

What do you like best?

I really like its flexibility to address different business needs. The best part though is that EV refines our processes as you can actually visualizes what is happening when they are translating it to their workflows. FMX is really an awesome partner in implementation, they can basically make the tool dance in the palm of their hands and have an excellent customer relation.

What do you dislike?

I honestly don't see anything that I don't like, I'm always in awe when I think of it.

Recommendations to others considering the product

It is an awesome tool and very transparent on their licensing. There is no complicated licensing scheme.

What business problems are you solving with the product? What benefits have you realized?

We are using a couple of applications for ticketing systems in different business units of our company and it is very confusing, limiting, and expensive plus it lacks a comprehensive reporting. EasyVista has enabled us to consolidate these applications and became the single source of truth and the single point of contact for every user.

EasyVista review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"ESM is just okay"

What do you like best?

The best part about ESM is the ability to set up and save customized searches to keep track of each ticket type. You can have incidents, service requests and changes separated for easy viewing in one click on the side bar.

What do you dislike?

ESM is not very intuitive and takes training to be able to use.

What business problems are you solving with the product? What benefits have you realized?

ESM is used as our help desk incident ticket and change ticket management system.

EasyVista review by Carlos C.
Carlos C.
Validated Reviewer
Verified Current User
Review Source

"I think the user interface should be upgrade to improve the usability"

What do you like best?

As an IT person the database is simple to understand, so I can get the queries I want.

What do you dislike?

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window. Is also complicate to search an article.

What business problems are you solving with the product? What benefits have you realized?

Project management and time tracking in the IT team.

EasyVista review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy-Vista !"

What do you like best?

- User friendly

- Workflow approach very useful

- Easy to configure

- Support available and helpful

EasyVista is a IT Service Management tool very powerful, intuitive, and easy to deploy for our clients.

It's also permit to our client to be ITIL V3.

What do you dislike?

- Profiles are not easy to maintain and not easy enough to implement

- Reporting needs to be performed to help our client

Recommendations to others considering the product

It's a powerful ITIL V3 ITSM tool to use everyday.

It's performed to be used in middle size companies.

What business problems are you solving with the product? What benefits have you realized?

We have solved various business issues :

- Implement the front office access in order to improve the customer experience and satisfaction

- Reduce business cost

- Implement CMDB

EasyVista review by Thomas B.
Thomas B.
Validated Reviewer
Review Source

"customer for 2 years"

What do you like best?

Speed, accessibility, customization, managed by EasyVista and kept up to date

What do you dislike?

user interface is painful at times but it looks like the new version coming out 1H 2018 resolves a lot of my issues!

Recommendations to others considering the product

make sure you have a good integration partner that understands your needs!

What business problems are you solving with the product? What benefits have you realized?

tracking service requests, getting reports on usage and taking that feedback and changing how we focus our service efforts

EasyVista review by Consultant in Higher Education
Consultant in Higher Education
Validated Reviewer
Verified Current User
Review Source

"EasyVista is an ok ticketing system"

What do you like best?

The product looks nice for end users and is updated.

What do you dislike?

The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times.

Recommendations to others considering the product

NA

What business problems are you solving with the product? What benefits have you realized?

EasyVista is used to assign tickets to various people in our area for end users who have problems or to make a request to the IT department.

EasyVista review by Paul S.
Paul S.
Validated Reviewer
Verified Current User
Review Source

"EasyVista is truely easy!!"

What do you like best?

Easy to configure and very reliable. Very customizable to our needs and does not require programming knowledge (maybe a little SQL, but not necessary). Easy to integrate with other tools.

What do you dislike?

I do not like the profile management and how it requires going through numerous menus and sections.

Recommendations to others considering the product

Ask EasyVista to get you in contact with an existing customer so that you can ask all the necessary questions with out the sales team in the background. They are very good at allowing you to discuss the product with other customers.

What business problems are you solving with the product? What benefits have you realized?

Controlling the flow of incidents and service requests by allowing workflows for each category.

Reporting to upper management what is really going on in IT.

EasyVista review by Luis d.
Luis d.
Validated Reviewer
Verified Current User
Review Source

"Implementing ISO 20000-1 and ISO 27001 with EasyVista support."

What do you like best?

We are very happy with its graphical interface for CMDB. It's very intuitive and fast.

What do you dislike?

It is not very fast to register new user in the application. It's thinking for corporate use and we're using it for internet general user.

What business problems are you solving with the product? What benefits have you realized?

We need EasyVista for managing our implementation of ISO 20000-1 and 27001. We are very proud to put our KPIs in a same place. In the principal page of EasyVista.

EasyVista review by Xavier B.
Xavier B.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Flexibility, automation and rapid implementation"

What do you like best?

We have been an EasyVista partner for 6+ years because first and foremost the software meets our customers needs and expectations in many ways:

- Fully integrated ITSM--ITAM platform with no need for third party software which makes it easy to manage after go-live

- ITIL aligned for all major processes

- Fast implementation (6 weeks to 4 months based on client size and processes to implement)

- Easy knowledge transfer for most of our clients

- Great APIs for easy integration with third party software such as SCCM, ERPs...

What do you dislike?

The project management module certainly needs enhancements, especially as it relates to time management.

Recommendations to others considering the product

I would strongly recommend to add EasyVista in your evaluation process when looking at ITSM tool.

EasyVista lacks the recognition it deserves but its customers will testify that it is a great tool.

Look at flexibility, ease of administration and the team that will provide professional services.

What business problems are you solving with the product? What benefits have you realized?

We have helped answer to multiple business problems and provide key benefits such as:

- Enhancing end customers satisfaction thanks to a robust sel-service portal and service catalog that can be accessed from the web or mobile interface. No need to install a client.

- Decreasing cost of ownership of the ITSM platform

- Allowing the IT department to adjust its processes as business needs evolve

- Process automation thanks to EasyVista workflow engine

EasyVista review by Administrator in Media Production
Administrator in Media Production
Validated Reviewer
Verified Current User
Review Source

"EasyVista helped us migrate from an antiquated "Help Desk" tool to a "real" ITSM based solution."

What do you like best?

Full suite of modules is included in the initial purchase of the tool.

Reliable, easy to configure, web browser based, drag and drop design.

Does not require any programming knowledge

Their new Service Apps front end looks like a winner!

Much improved and more powerful workflow tool

Working with their integrator (FMX Solutions) has been a pleasure.

What do you dislike?

Change Management - include the ability to "clone" change requests, improved calendar

Reporting (in general)

Profile maintenance can be time consuming and confusing in conjunction with "groups".

Recommendations to others considering the product

I would say give this product a try. EasyVista's new Service Apps front end appears to be an amazingly easy tool to use and should enhance their product even further.

What business problems are you solving with the product? What benefits have you realized?

The initial rollout of EasyVista enabled us to migrate from various ways of escalating issues (15 year old ticketing system, emails, sharepoint, and phone calls) to a central ITSM solution. This migration has helped to streamline and enhance our existing processes and totally eliminate tickets from being assigned to the wrong support team. The workflow tool has made this extremely easy to do.

In addition, we are in the process of testing various other modules such as Change and Knowledge mgmt in an effort to migrate from an EOL Change tool and to create a central Knowledge base for our support staff and end users.

EasyVista review by Joan S.
Joan S.
Validated Reviewer
Review Source

"A good experience with Easyvista"

What do you like best?

EV has helped us to expand following our own plan of work with a rhythm prompted by our needs. This granted us a control of the IT which is adapted to out rank of maturity while also improving in our decision making.

What do you dislike?

Like all the great tools, an excessive use of them always makes you find a point which does not adapt to your necessities. Talking about EV, this point would be the management of the user’s profiles, which could be improved.

Recommendations to others considering the product

If you are considering using EV to manage processes, the first thing which should be considered with the help of EV professionals would be how this tool can help you to implement these processes without making you follow an unnatural rhythm. From this point on, searching for the points of integration between the different processes should be done, which will make EV help with your organisation.

What business problems are you solving with the product? What benefits have you realized?

The main problem which we could solve was the access to the information, not only about the processes but the assets treated with EV of the entire organisation, eliminating in a high percentage the inaccessible information cores, which did not let do the work properly.

The benefits obtained have been various, from that improvement of the information access to the establishment of a common language amongst the different departments. Furthermore, it has also allowed us to use some workflows based on the real necessities of the different roles in the IT management.

EasyVista review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"The perfect mix of reliability, scalability and expertise in IT Service Management"

What do you like best?

During last years the system has proved to be extremely adaptable to our needs.

We started with the implementation of small and simple workflow for Incident and Service Request management.

Over time, we have enriched functions in complete autonomy. The codeless philosophy of the product, combined with the ease of testing in sandbox environment, makes it possible to enhance the process with a day-by-day approach.

It is also important to emphasize the significant expertise of EasyVista Italy staff about ITSM: with their experience they enabled us to lead the project implementation in a concrete way.

What do you dislike?

Since some years, it was introduced a module for project management. It is extremely basic in functions. It is not the core of the system and therefore we never explored the use and development opportunities.

What business problems are you solving with the product? What benefits have you realized?

Interface for end users is extremely simple and attractive: with the appropriate configurations of the knowledge base, it encourages autonomous resolution of simple issues by the end users.

EasyVista review by Carles M.
Carles M.
Validated Reviewer
Verified Current User
Review Source

"Improving our ITIL processes with one dashboard"

What do you like best?

To have one portal to centralize incidents, requests, changes, CMDB...

What do you dislike?

The reporting module is complete but basic, so not allow you to perform more complex reports.

Recommendations to others considering the product

I think Easyvista could be a good software to start having an IT portal and to imlement ITIL processes

What business problems are you solving with the product? What benefits have you realized?

in general, we have 2 main benefits:

1) To have one portal of communication between business and IT

2) To define IT processes

EasyVista review by Nathan S.
Nathan S.
Validated Reviewer
Verified Current User
Review Source

"EasyVista - A Great Tool"

What do you like best?

EV has proved to be a powerful tool for our IT department, it has allowed us to automate previously manual processes around creation, routing and approval of requests. We have only scratched the surface as to what EV can do for us and we are excited to start incorporating more of its functions into our work.

What do you dislike?

As a Saas provided solution some of the notifications/tickets no matter what our time zone is, get defaulted or translated to their European equivalent.

What business problems are you solving with the product? What benefits have you realized?

We have automated manual workflows and provided self service access to our staff to create requests and incidents, providing our service desk staff more time to do what they do best.

EasyVista review by Russel J.
Russel J.
Validated Reviewer
Review Source

"From Service Desk to Service Management"

What do you like best?

Platform offers full suite of capabilities designed to increase service management capabilities across the ITIL spectrum. The ability to not only see information in a more meaningful way but also EV offers the abilitiy to proactively take measures to increase our IT effectiveness & response to our key business stakeholders. Most users enjoy the collaboration tools and the ability to track all the details around change management.

What do you dislike?

On prem solution was challenging to configure initially and the post sales engagement process could have been a bit better.

Recommendations to others considering the product

After some initiaion challenges with EV, they did some internal restructuring and have put more of a focus on the post-sales process / execution and customer relationship building. Thus far, that has made a very positive difference and we are very excited to see EV's continual progress in this space.

What business problems are you solving with the product? What benefits have you realized?

Better incident / service request tracking and controlling. EV offers us a new way to measure SLA & OLA's that is more meaningful to our business stakeholders. Process automation of fulfillment processes across the enterprise. We launced in Jan 2015 so we are still working on realizing benefits.

EasyVista review by Administrator in Sporting Goods
Administrator in Sporting Goods
Validated Reviewer
Review Source

"A easy to use fully customizable platform with 99% availibility. "

What do you like best?

Easy Vista is a system that grows with yous business allowing you to use the codeless workflow to create new automated process. The workflow also allows you to get creative and complex allowing you to leverage SQL.

What do you dislike?

The reporting could use some work, it is never an easy task to grab reports on the fly when the CIO is asking for some new data. Some of the field names are not consistent in Incident VS Request which can make creating views a bit tricky.

What business problems are you solving with the product? What benefits have you realized?

We use easy vista to keep track of contractor renewals, a process that would eat up over an hour a day from one of my agents answering calls. Easy Vista now handles the entire process including sending emails to the managers for renewal and depending on the managers response opening termination requests or extension requests.

EasyVista review by User in Accounting
User in Accounting
Validated Reviewer
Verified Current User
Review Source

"Not so EasyVista"

What do you like best?

It's web based. That's about the only thing I like

What do you dislike?

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Recommendations to others considering the product

demo it extensively.

What business problems are you solving with the product? What benefits have you realized?

Using it for our service desk as intended. I am not sure I see any benefits over any other ticketing system

EasyVista review by Consultant in Management Consulting
Consultant in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Francisco Escobar's review"

What do you like best?

Workflow configuration and parametrization (easy to develop)

Flexible categorization of the configuration items

Views and filters configuration (easy to design)

Continuos improvement reports

What do you dislike?

Search engine for employee (not allways works accurate)

No multi profile by users

On project module, an user can not assign more than one task at the same time

One SLA process measure available for incidents and request; if we want to include OLA's is necessary apply a customization on the BBDD.

What business problems are you solving with the product? What benefits have you realized?

How to manage a service communication contract through incidentes and request module, develop and implementing SLA based on physical location and kind of service.

EasyVista review by Bernard G.
Bernard G.
Validated Reviewer
Verified Current User
Review Source

"Easy Vista"

What do you like best?

I do Admistration

Easy to work with, customization is never a problem

the answer is always Yes

if not its a feature

What do you dislike?

lack of central naming for fields

lack of central messaging we had to build our own

Recommendations to others considering the product

Good Product

Good Support

Ease of Use

should I say more I'm sold

What business problems are you solving with the product? What benefits have you realized?

Incident

Service Request

Change Management

Asset Inventory

EasyVista review by Administrator in Defense & Space
Administrator in Defense & Space
Validated Reviewer
Verified Current User
Review Source

"Easyvista power"

What do you like best?

the easy way to congifure, implement new flows and of course is very easy to use for users

What do you dislike?

Easyvista is not the best CMDB tool and is complex implement and use the CMDB module.

What business problems are you solving with the product? What benefits have you realized?

We are using easyvista for IS/IT services maintenance and Real State services maintenance.

It´s critical for our business manage the incidents/request for this areas because we support the daily work of our engineers.

improve the response time, have a KDB and manage the change process is crucial for us. Easyvista let us to manage all the service processes in one tool.

EasyVista review by Administrator in Defense & Space
Administrator in Defense & Space
Validated Reviewer
Verified Current User
Review Source

"Not Easy"

What do you like best?

I like that our website is accessible from any web browser.

What do you dislike?

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Recommendations to others considering the product

Make sure you spend time with the people that actually have to use EasyVista before implementing it into your infrastructure. A poor implementation is a nightmare for the technicians that have to use it everyday.

What business problems are you solving with the product? What benefits have you realized?

We use it to track Service Desk incidents and requests. We have been able to do those things.

EasyVista review by Antonio D.
Antonio D.
Validated Reviewer
Verified Current User
Review Source

"EasyVista"

What do you like best?

The workflow system is powerful and versatile ranks as a product strength

What do you dislike?

Sometimes some translation leaves doubts.

The lack of possibility to copy an object in many areas.

Recommendations to others considering the product

The support offered by the consultants is a strength of the solution.

What business problems are you solving with the product? What benefits have you realized?

Implementation of a ticketing system within the company.

EasyVista review by Marco A.
Marco A.
Validated Reviewer
Verified Current User
Review Source

"Nice product, excellent support from the Italian branch of the company"

What do you like best?

The product is nice, easy to use and ITIL v3 compliant

The graphical interface and some functionalities can be improved, but the easiness of the use compensate these deficiencies.

I really appreciate the support and competence of the my easyvista contact in Italy, who is always capable of finding a correct solution to the problems i raise.

What do you dislike?

Some aspects of the graphical interface, lack of some functionalities in realtion to other market solutions, and a little slow to fix some minor bugs.

What business problems are you solving with the product? What benefits have you realized?

Getting compliance with ITIL best practices, better governance of the IT processes

EasyVista review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Easy Vista Product Sponsor"

What do you like best?

The flexibility of the user catalog has allowed us to generate a 95% hit rate; providing for large improvements in automated approval, processing and data integrity.

What do you dislike?

It took considerable time before we were able to fully understand the workflow capabilities. Once running, our team found it easy to work with.

What business problems are you solving with the product? What benefits have you realized?

Change quality, reduced number of touches and a user friendly catalog were our primary drivers. We have seen improvements in all areas, with the unexpected benefits resulting in reduced downtime and greatly improved delivery times.

EasyVista review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"We start to use Easyvista since 2014 in our Comapy. "

What do you like best?

Our experience since 2014 has been positive in terms of:

- flexibility of the tool

-

What do you dislike?

The section on project management needs to be improved considerably.

The section on project planning with the creation of tasks and Gantt is greatly lacking.

Recommendations to others considering the product

project management section shall be improve.

gantt and task section shall be improve

What business problems are you solving with the product? What benefits have you realized?

Businesse problems

Project managents: the business functions are now full involve in the project workflow i all aspects: project approvals, budget etc..

Benefits

Integrated tool in ICT and Organization dept

EasyVista review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Easy Vista not that easy"

What do you like best?

Easy for front end customers to use. Has a separate admin interface.

What do you dislike?

Hard to learn and use the administrator interface

What business problems are you solving with the product? What benefits have you realized?

We use Easy Vista as our help desk ticketing system in IT department, plant operations, print shop, and logistical services.

EasyVista review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Good fully integrated ITSM platform"

What do you like best?

-Fully integrated ITSM platform ITIL-compliant

-Powerfull workflow tool

-Easy to integrate with other tools

-It does not require programming knowledge (maybe a little SQL)

What do you dislike?

-Technical support isn't as fast as I would like

-Interface is a little outdated and could be more user friendly

-The project management module needs enhancements,

What business problems are you solving with the product? What benefits have you realized?

Now, EasyVista is the single point of contact for all our users. It has improvemed the vision that our users has of our support,

Reporting to upper management.

EasyVista review by Administrator in Logistics and Supply Chain
Administrator in Logistics and Supply Chain
Validated Reviewer
Verified Current User
Review Source

"Santangelo Antonio"

What do you like best?

Multi Functionality Integrated and a lot of customization in flow chart for Request and Incident Management

What do you dislike?

Sometimes modifying data for multiple subject is not possible and you have to pass recorda one by one.

Recommendations to others considering the product

It is necessary help for the first setup of the product. Keep the product up to date and use the all funcionality one at the time. It is ample but useful .

What business problems are you solving with the product? What benefits have you realized?

All service request and incident management. Software Discovery and Licence Management

EasyVista review by Paulo V.
Paulo V.
Validated Reviewer
Verified Current User
Review Source

"Service Management"

What do you like best?

It is easy to implement and automate operational processes and designing workflows

What do you dislike?

The menus are complex for users and maintenance is not flexible

What business problems are you solving with the product? What benefits have you realized?

-Multiple processes of different functional areas inserted in the same tool.

-Measure daily to continuously improve

EasyVista review by Diogo S.
Diogo S.
Validated Reviewer
Verified Current User
Review Source

"IT Service Desk"

What do you like best?

The new workflows have a very good visibility and are easy to work.

What do you dislike?

Complex configuration of the reports and dashboards. It is complicated to get all off the great features

Recommendations to others considering the product

Try it. You will like it.

What business problems are you solving with the product? What benefits have you realized?

Issue ticketing.

EasyVista review by Massimo B.
Massimo B.
Validated Reviewer
Review Source

"EA a very good product for the IT governance"

What do you like best?

EA is a very powerful and complete tool for asset management and business process management on all IT aspects. This is an example of product for the complete IT governance

What do you dislike?

EV has some limitation regarding the history of the changes. In particular, it's possibile to trace the change of the different objects but not the versioning.

What business problems are you solving with the product? What benefits have you realized?

The management of infrastructure change requests has always been rather complicated. By introducing of EA has review the entire process of managing these requests, simplifying access to all the information and putting it under control this process.

This has also been the oppotunity to centralize and reorganize the information regarding the company assets.

EasyVista review by Industry Analyst / Tech Writer in Hospital & Health Care
Industry Analyst / Tech Writer in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Easy product to use"

What do you like best?

Full service documentation product for help desk.

What do you dislike?

Too many steps required to do one simple thing.

Recommendations to others considering the product

Work with company for a customized version, not out the box version.

What business problems are you solving with the product? What benefits have you realized?

Documentation of user support issues.

EasyVista review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Easyvista excellent working tool"

What do you like best?

Easyvista is a good tool that helped our team management related with our Incident, Problem and ServiceRequest processes. It's very easy to work with and easy to customize.

What do you dislike?

The report model is a little complex to understand and to achieve some of our business needs

What business problems are you solving with the product? What benefits have you realized?

The process related with ours Incident, Problem and service request processes. An integrated system that passes throught our entire corporation.

EasyVista review by Executive Sponsor in Commercial Real Estate
Executive Sponsor in Commercial Real Estate
Validated Reviewer
Review Source

"Simple and quick"

What do you like best?

I implemented Easyvista applications, incident and request module, within 6 weeks. We have approx. 1400 users across North America. I also like the fact the system comes with all ITSM modules in one price package.

FMX helped us install the software and they were amazing. Their staff is very knowledgeable and helped us put simple yet effective workflows in the backend.

The system is very easy to administered and don't require any special programming or development skills to configure.

What do you dislike?

Built-in reporting tool is not very powerful. However, with very little SQL skills reports can be built using another reporting tool.

What business problems are you solving with the product? What benefits have you realized?

We are also planning to implement Asset management and change management module this year.

EasyVista review by David C.
David C.
Validated Reviewer
Review Source

"New and Improved ITSM Solution"

What do you like best?

Customizable, intuitive. It provides ease of use within the back office.

What do you dislike?

Reporting, dashboards and service apps limitations.

What business problems are you solving with the product? What benefits have you realized?

Ticket system and integrating with non-IT departments

EasyVista review by Administrator in Media Production
Administrator in Media Production
Validated Reviewer
Review Source

"Good ITSM Tool with Some Growing Pains"

What do you like best?

- Highly configurable

- Support team is very responsive

- Multiple tools included in base price

- Low cost

- High availability

- Fast system, very little lag if any

What do you dislike?

- Interface could be more user friendly

- Overly complicated to administer. A manual or reference guide for admins would be very helpful.

- Many menus are not intuitive.

What business problems are you solving with the product? What benefits have you realized?

We needed a single ITSM solution that would integrate multiple tracking tools into one. Multiple disconnected tools in our office were not conducive to good practices. EasyVista offers a number of tools that we needed in addition to some others that the competition does not include, such as project management.

EasyVista review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Positivo per l'inventario e la gestione dei ticket"

What do you like best?

E' un applicativo tabellare e quindi adattabile alle esigenze dell'ENTE e a varie processi aziendali, anche se non sopecifici dell'IT

What do you dislike?

E' poco user friend, a volte bisogna fare dei passaggi complicati per giun gere a delle videate

What business problems are you solving with the product? What benefits have you realized?

Gestione del parco macchine e gestione delle richieste di intervento

EasyVista review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Good and usefull product."

What do you like best?

Covers all the functionalities we nedd in order to support our daily activities

What do you dislike?

Some lack in document oganisation inside a process.

What business problems are you solving with the product? What benefits have you realized?

Our goal is to use Easyvista to organize and support our IT department.

This goal is achived. Now we are steping for advanced features.

EasyVista review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"It made our work more organised"

What do you like best?

the easiness on changing forms, lists, views, fields

the flexibility of adapting it to our specific needs

What do you dislike?

the reports are not flexible enough to aggregate different information, and helping a supervisor to keep track of everybody work

What business problems are you solving with the product? What benefits have you realized?

ISO 20000 compliance

better/simpler workflows

EasyVista review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Review Source

"Cost effective tool if you are working budget"

What do you like best?

Simple, easy to use User Interface for any user to easily understand for basic features but not so simple when it comes to complex applications use

What do you dislike?

Not easy to structure customize but once you have a good grasp of it easy to continue to go back to it.

What business problems are you solving with the product? What benefits have you realized?

Service Support Management

EasyVista review by Administrator
Administrator
Validated Reviewer
Review Source

"This supplier has become in every way a coworker"

What do you like best?

By the supplier , the availability and the concern

in solving problems and improving the tool. By the EV the set of available tools , for example the statistical data control of assets, or checking the requests,

What do you dislike?

The necessary changes ( the problem is not the supplier ) took some time to be performed.

Recommendations to others considering the product

Experience is the best option to feel the EV . Use and abuse . Try as a mini car to develop and will get a formula 1

What business problems are you solving with the product? What benefits have you realized?

Control of assets with problems related with IT.

Relationship between contracts , assets, services and applications .

EasyVista review by JoĂŁo Pedro S.
JoĂŁo Pedro S.
Validated Reviewer
Review Source

"An essential tool to support the operations and continuous improvement processes."

What do you like best?

It's a tool which can be completely parameterized and lined up with ITIL framework.

What do you dislike?

Not easily usable. It should be improved in next versions.

What business problems are you solving with the product? What benefits have you realized?

Support the operations and continuous improvement processes. Unique entry point in Systems Information Area.

EasyVista review by Andrew V.
Andrew V.
Validated Reviewer
Review Source

"EasyVista is a good company with a great tool!"

What do you like best?

Flexibility and adaptability to changing evironments

What do you dislike?

Predominant french company with slow adoption in USA

Recommendations to others considering the product

If your looking for a great partner who will work with you to understand the business needs and assist with the setup and customization's at a low costs compared to other major ITSM tools then choose EasyVista

What business problems are you solving with the product? What benefits have you realized?

Full ITSM support

EasyVista review by Internal Consultant in Insurance
Internal Consultant in Insurance
Validated Reviewer
Review Source

"Karin Kelley's Reviw"

What do you like best?

The amount of data available and the ability to look at the different configurations to see what the system is doing.

What do you dislike?

The fact that the system is not intutive.

Recommendations to others considering the product

Focus on training users.

What business problems are you solving with the product? What benefits have you realized?

We we able to put our interview scheduling in EasyVista moving it off a legacy system.

EasyVista review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Still early in use"

What do you like best?

Easy Vista has a lot of features to incorporate many different functions and departments. Asset management, service requests and service incidents

What do you dislike?

It is a little cumbersome to for a standard users and requires a lot of training

Recommendations to others considering the product

Know your business process very well

What business problems are you solving with the product? What benefits have you realized?

A central store for all things related to IT

EasyVista review by Executive Sponsor in Sporting Goods
Executive Sponsor in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Implementing EasyVista as ITSM-solution for Group IT"

What do you like best?

non programming required, only customization.

What do you dislike?

the usability is a bit poor and the GUI should be modernized

What business problems are you solving with the product? What benefits have you realized?

We implemented Incident Management, Change Management and Request Fulfillment, so far.

EasyVista review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

Customizable report

Customizable UI

Fast hardware index

What do you dislike?

Not possible change workflow by mysel

Hard way to upload massive asset

What business problems are you solving with the product? What benefits have you realized?

Stay in line with my hardware fleet

EasyVista review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"Easy Vista "

What do you like best?

It's a ticketing system that allows management of request, great experience for the end user.

What do you dislike?

The product is not very flexible for administration to implement custom options.

Recommendations to others considering the product

Be cautious about what they promise to deliver.

What business problems are you solving with the product? What benefits have you realized?

Management of service request, responding to end-users.

EasyVista review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Mise en place des modules opération et transition"

What do you like best?

solution ITSM simple et complète allant à l'essentiel.

What do you dislike?

Le système combiné des OLA et des SLA est à améliorer afin de permettre de renseigner automatiquement un temps d'intervention global tout en respectant le SLA.

Recommendations to others considering the product

A recommander comme premier outil ou pour des besoins en lien direct avec ITIL.

What business problems are you solving with the product? What benefits have you realized?

Mise en place d'un premier outil ITSM

EasyVista review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Fit for purpose"

What do you like best?

I like the graphical interface. I like also the Software as a service approach. Processes I am using are satisfactory.

What do you dislike?

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful.

In case of major fault we are not alwasy informed

What business problems are you solving with the product? What benefits have you realized?

Full IT support provided with few investment (only license costs).

Easy implementation for simple workflow or process.

EasyVista review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"Good application to manage incidents, problemas and requests"

What do you like best?

You can adapt them yourself, for example: forms, reports.

What do you dislike?

Manage KPI's, because is easier using Excel than EasyVista.

What business problems are you solving with the product? What benefits have you realized?

We use EasyVista as main application to manage incidents, problems, requests, change, asset, automated process (connected with PRTG, Nagios, by webservice).

The main benefits is that we have all in one application.

EasyVista review by JoĂŁo Mota L.
JoĂŁo Mota L.
Validated Reviewer
Review Source

"Excellent product to fit our needs"

What do you like best?

The usability of the product...................................................

What do you dislike?

N/a.......................................................................................................................

What business problems are you solving with the product? What benefits have you realized?

The need for new IT service request and service desk

EasyVista review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source

"Regular user"

What do you like best?

The different views if the tickets you have

What do you dislike?

The Flow of the processes are little bit confuse

Recommendations to others considering the product

Make processes simplier

What business problems are you solving with the product? What benefits have you realized?

Everything from errors to New developments

EasyVista review by User in Computer Games
User in Computer Games
Validated Reviewer
Review Source

"Easy"

What do you like best?

it works really well i love it its easy to understand and use..

What do you dislike?

there is nothing i really dont dont like about it...

What business problems are you solving with the product? What benefits have you realized?

health management

Learn more about EasyVista

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* We monitor all EasyVista reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
EasyVista
3.9
(76)