What do you like best?
* Auto queue - I absolutely love the ability to bulk load Tweets and then schedule the queues to deploy. I used to spend 1-2+ hours tweeting each day, and now eClincher has helped me reduce this number down to 30 minutes. WOW!
* Easy of use - Anyone can use eClincher, regardless of how tech savvy s/he really is. If I were hit by a bus tomorrow, my team could easily log-in and take over. Even so, it's not so simple that it loses the overall goal of tweeting
* Keyword/User searching - This is what I really needed in a social media tool. It's amazing how other tools don't include this option.
* Responsive support team - I ran into an issue that was isolated to very few accounts, and the support team had a fix launched within a few days. They took my concern seriously and addressed it quickly. WOW!
What do you dislike?
The only thing I "dislike" is that the price is double that of Hootsuite's professional plan. However, this dislike is not a deal-breaker, and with a receptive support team and already amazing product, it's hard to overlook this minor drawback.
Analytics provided are great, but it's only a slight step up from Twitter Analytics. However, consider Hootsuite didn't even really have any analytics, it's only a minor issue to dislike.
Recommendations to others considering the product
Do. Not. Wait. eClincher is a game changer. For my needs, eClincher was a true social media super hero. I can't speak highly enough about it! It provided me with everything Hootsuite offered but with easier scheduling and automation. Auto queues sound complicated, but it's the best thing to happen to the Internet since Hamster Dance. #DatingMyself #DipDaDeeDaDeeDaDohDoh
What business problems are you solving with the product? What benefits have you realized?
Last year I spent 624 hours using Hootsuite to tweet, retweet, and interact on Twitter. It wasn't until eClincher came into my life did I realize how much better my working day could be. One of the big benefits I found was that it's not just about letting eClincher automate every aspect. With so many competitors in the marketplace, I have to be careful what I retweet. I get that control here!
I also have found that I can easily re-arrange my order as needed via the calendar tool. Once again - a time saver!