eClinicalWorks

(56)
3.7 out of 5 stars

eClinicalWorks’ Practice Management (PM) system is ideal for practices of any size. Manages appointments & schedules, streamlines billing, and stores demographic data.

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eClinicalWorks Reviews

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eClinicalWorks review by <span>Bianca R.</span>
Bianca R.
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Easy to use for Medical offices

What do you like best?

eClinical Works is very easy to use. From entering a patient to setting up appointments, rescheduling as well as referrals. Watts Healthcare Center uses this software for an array of things. Anyone from doctors to Nurses and management communicates via eClinical Works.

What do you dislike?

eClinical Works doesn't really have many flaws. So many great things about this system. I can just name a few. for example, they have something called "bubbles" this can be a bit confusing. as well as generating a report this can also be confusing.

Recommendations to others considering the product

eClinical Works is definitely the next big thing, I think that every medical facility should be using this software in the near future, the paper is definitely a big no-no. I know that eClinical Works host Super User meetings and also have trainers travel to locations to train staff and for any other troubleshooting that might be needed. They also have many numbers where you can call for technical support. It is a little expensive. Nonetheless, an investment for your company or any other Medical Center. Like I said most medical centers are going to be using eClinical Works. I don't see anything better than this software.

What business problems are you solving with the product? What benefits have you realized?

Some of the business problems that the Watts Health care is solving include managing our patients better as well as having better communication with doctors, nurses management ect. Organization is definitely something that has helped the company tremendously

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eClinicalWorks review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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Office Manager

What do you like best?

it has many categories and you are able to get a detailed information of the patients social, medical, family, and physical history. you are truly able to document everything and it gives you tons of options. One of my favorite feature is the registry. you are truly able to search and narrow down patients for treatments , test, lab results, medication, and diagnosis.

What do you dislike?

Going from one window to another is not possible. you have to close one to see another and sometimes you want to compare things and you cant. Also the tech support is not the best. most of time they don't get to you right away. i have had issues were ECW is down and they don"t even give you report you cal and call and no one has any answers.

Recommendations to others considering the product

yes i would recommend it ..Mostly because the layout for the office visit is perhaps one of he most detailed i have seen. i worked with other EMR but i really like the ECW encounter layout.

What business problems are you solving with the product? What benefits have you realized?

I am able meet all the standards with the question that ECW has for the patients and helps me qualify for the bonus. the billing feature is also very easy to use

What Medical Practice Management solution do you use?

Thanks for letting us know!
eClinicalWorks review by <span>Eli N.</span>
Eli N.
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eClinicalWorks is a great tool

What do you like best?

What I like best about eClinicalWorks is the fact that you can move from section to section with ease. It is also easy to navigate patient charts and edit information within their demographics section.

What do you dislike?

What I do not like about eClinicalWorks is that there are some operations that seem to take more clicks and navigation than needed. Compared with our last EHR there are steps that can take longer in eClinicalWorks versus our older EHR.

Recommendations to others considering the product

I would recommend using this product because the training time is not bad and their support team is good at getting your problems resolved quickly and they also have a follow up call to ensure your ticket was handled correctly.

What business problems are you solving with the product? What benefits have you realized?

eClinicalWorks allows our practice to complete charts quicker and enables us to better submit complete claims to the insurance companies.

eClinicalWorks review by <span>David M.</span>
David M.
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A forward thinking company, with the typical flaws

What do you like best?

eCW basically pioneered the idea of a cloud based EMR. While the initial play wasn't great, they have matured into a strong platform with a lot of additional offerings. For most clinics, the ability to offload a HUGE part of compliance, uptime etc is quite helpful, and for distributed offices it could help reduce network complexity as users would go direct to the cloud instead of through VPN links.

What do you dislike?

Support needs work. I deal with a lot of "off-shore" support so there is a bit of a language/accent barrier at times. The bigger problem is it seems like you have a very inconsistent support experience - some support reps are quite good, but the "general" help desk tends to be lacking in skills. They really need to make a T1/T2 support system, where if you can prove you are knowledgeable about the product you can call direct into T2. I often feel like I'm telling the tech how the system works, which is frustrating.

Recommendations to others considering the product

A few recommendations

1. Each October there is a national users conference they have (various locations). To get the best feel for the product (if you can) you should attend this and go to sessions to understand the product. You also have the most access to employees who are experts in the various products and should be able to answer your questions the best.

2. Understand that any type of conversion you do is going to be rough. We tried to convert everything over and that was a mistake. I'd recommend doing the minimal conversion (demographic information) and then carry over any relevant chart information after you're live. You'll end up running two systems for a bit, but it'll decrease your headache.

3. Make any expectations clear and on paper from the start. That'll save stress later on.

4. Go cloud - it eases the management of the EMR in general and greatly simplifies connectivity.

What business problems are you solving with the product? What benefits have you realized?

We replaced an EMR that was very reactive, slow, and prone to break differently on every machine, and consistently on every update. We weren't going to be able to make meaningful use for 2012. Unfortunately we waited longer that we should have to switch, or we could have probably done attestation in 2011. Regardless we now pay less that we did with our prior EMR, have substantially more features, and I have found that while we don't always get the "new" features as fast as they are discussed, we tend to have a very consistent experience with the product once it's out. The QA process is getting better, so when a product is out it's less likely to come "half baked", and more consistent in working as advertised.

eClinicalWorks review by User in Medical Practice
User in Medical Practice
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Good program but could use some work

What do you like best?

This software is fairly easy to navigate and learn.

What do you dislike?

I dislike that the scanning feature is very difficult, the program is picky about what type of scanner to use and sometimes does not work. It would be nice if you could upload files directly from the computer versus scanning to get around this problem. Also, the fact that the program is only able to be used in Google Chrome is irritating, and it requires a plug-in so if that doesn't work you have to waste a lot of time trying to get it fixed.

Recommendations to others considering the product

This software could definitely use some fine-tuning as far as technical difficulties go but overall is a fairly good product.

What business problems are you solving with the product? What benefits have you realized?

It is beneficial for scheduling patients and communicating with staff, just needs some technical work.

eClinicalWorks review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
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Business Recommendations

What do you like best?

It is very easy to use, has many functions that are very useful. Can handle all types of information that we use on a day to day basis. Even our doctors like this program, can do many tasks electronically

What do you dislike?

I do not like that we cannot print the claim history from the account inquiry page, it should have that option. I also do not like how they handle our bad debt claims, makes it hard to read the account balance at a glance.

Recommendations to others considering the product

Highly recommended, it can be a little tedious for the doctors when they are just trying to take care of patients

What business problems are you solving with the product? What benefits have you realized?

Easier to fill prescriptions, send out medical records, filing claims is simpler.

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