I like that this is web based system, I like that like most EMR systems it is robust and has so many capabilities and things it can do. I like that it will integrate info from insulin pumps, fit bit, digital scales. I like the flow tracking of the patients. It is pretty easy to understand from a user standpoint. I just recently started with this system so I have much to learn. I have used many different EMR/EHR software. Again, there is some things I do like about this system, however this would not be my first choice in software for a practice to use. I am a nurse and I don't think there is a good flow to this system. There are many places that need to be improved. I like that it works and it is accessible just about anywhere. That is just about it.
Currently using eClinicalWorks 11e. I think that the people who develop and design this system or any system need to be on the front lines with the doctors and nurses, the front desk staff, the coding staff, and anywhere else that the system would be used and really see the workflows. This system has TOO MANY CLICKS. I tried to find a patients guardian information and it was not accessible easily. There needs to be a better way to record EASILY past medical history, procedural history such as Mammograms, DEXA, DM eye exam, etc.. I really DISLIKE the telephone encounter. The initial message can be adjusted (SCARY). I just find it clunky and too many clicks again. The social history is frustrating because I am filling in the smoking question in several different places (why not just have it fill in everywhere?) I do not like the way the visit summary report generates. It could be simplified greatly. Again, I have used GEMMS, Sage Intergy, NextGen, NextMD, EPIC, Meditech and a few others. They all have pros and cons. I would have to say that EPIC is by far the most robust and the one that was the easiest to follow the progress through. I think that with some feedback the company could make improvements and make this an amazing system.
If you are a specialty like OB/GYN, Eye care, Cardiology really ask the tough questions. Have them give live examples of the system and how it is used.
I do not know what this system is solving. I was not apart of the process when it came to picking an EMR/EHR system.