What do you like best?
We have a conventional fax machine, however, when we have problems with the physical machine or the phone line itself, we swap over to eFax to make sure we don't miss any faxes. As a medical office, having a working fax line is a major thing. Its so easy to login to our service provider and forward our number over to our eFax number so we can continue to receive doctors referrals and signatures. The setup through the website is a window similar to outlook where you can view a preview of your faxes before opting to print, save, or forward. It updates immediately so I have no worries about a fax coming in but not showing up for several minutes or having to refresh often to check for new faxes. Its a breeze to use and we will continue using eFax as our fax service. Signup and setup are an absolute breeze.
What do you dislike?
Customer service isn't available via chat online, you are required to pick up a phone and call to have your account changed. I much prefer being able to type online while I multitask within the office.
Recommendations to others considering the product
It is so simple to set up and implement.
What business problems are you solving with the product? What benefits have you realized?
Its our backup fax service when we have problems with our ISP. Prior to finding eFax, we had to just miss those incoming faxes from doctors which could hinder our revenue or the treatment of our patients. And we had no way to track what faxes we missed so that we could reach out and have them resent. With eFax, we dont miss a thing.