What do you like best?
I like that my company has decided on ONE tool for us to use to book travel so I dont have to waste time price shopping around other sites
I like that the UI is recognizable and intuitive.
I like that my company has put a corporate credit card on file so i don't have to pay for travel and be reimbursed.
I like knowing that someone at my company has a record of my travel plans in case of an emergency in my destination city
I like the great pictures of the hotels
I like that TripAdvisor reviews are included
I like that I can see all my trips chronologically - hotel & air combined
What do you dislike?
I don't like the restriction that in order to fly Virgin American it has to be for both segments (out and back).
I don't like how the map refreshes when looking for hotels - its a bit slower than I'd like.
That's all i can think of
Recommendations to others considering the product
You need an internal "owner" of the product. My former employer was a customer as well, but they had a terrible implementation. The did not have a credit card on file for ease of check out, they did not list their "common destinations", and they did a terrible job with Groups and Teams. That is all much better managed at my current employer.
What business problems are you solving with the product? What benefits have you realized?
I wasn't the decision maker in the purchase, so I would guess the problem is too much time spent searching around, and not being aware of our annual travel spend.