What do you like best?
The support staff are simply amazing. I have yet to have an issue that wasn't resolved within 15 minutes of contacting their online chat support staff (whom are always available). From the simplest question down to ambiguous and hypothetical questions, each and every one of them received prompt, efficient, courteous, and well thought out answers that left me satisfied. Fantastic support all around.
What do you dislike?
There is a lack of built in help/support documentation which would heavily alleviate the need for a support staff to begin with. This is overall a minor gripe though, since it did not leave any negative taste in my mouth once the chat agents more than made up for it with their own knowledge. The hosting and domain billing/subscription section of the website could use more information and functionality though. The navigation between the two is wonky and leaves much to be desired in terms of being informative or detailed.
Recommendations to others considering the product
Enjoy! Great support and great deals on pricing always being offerred. As a host and domain provider, you really can't go wrong - especially with integrated support for cPanel. Even if you no longer require the hosting, you can set up domain forwarding and use another service to host your e-mail domain which is still billed through the subscription at eHost on an annual basis.
What business problems are you solving with the product? What benefits have you realized?
The two primary reasons for our use of eHost was for domain hosting so that we could utilize a professional domain for e-mail communications services, and for web hosting so we can more efficiently market our services while providing on our own eCommerce web market - as opposed to relying on previously established ones such as Amazon, eBay, or Shopify. The vast majority of web hosts can provide both of these services, but the value provided by eHost through the utilization of cPanel, support staff, and overall associated costs was the most attractive to our needs.