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(2 reviews)

EmailDirect provides services allowing marketers to easily manage and execute a successful email marketing program.

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EmailDirect.com Reviews

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EmailDirect.com review by Administrator
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"Great for what we needed at the time!"

What do you like best?

Overall very easy to use. Dating mapping was super simple (anyone can do it, not just the CRM admin) and easy email deployment and scheduling.

What do you dislike?

Customer Service was a bit slow. They were west coast and we were east coast, so that was a bit difficult. Also, the workflow functionality wasn't as intuitive, even if we set up the flow the way we wanted it still wouldn't work 100% correctly. Caused a bit of frustration.

Recommendations to others considering the product

It really depends on what you're looking for in an ESP. At the time, Email Direct met our needs in emailing over 1.5 million customers, and provided the basic reporting that we needed. Eventually we moved into more robust system that could offer retargeting, and better segmentation efforts.

What business problems are you solving with the product? What benefits have you realized?

Email marketing, batch and blast, segmentation.

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EmailDirect.com review by Administrator in Wholesale
Administrator in Wholesale
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"Poor Service and Difficult Platform"

What do you like best?

Nothing - not worth the minimal investement

What do you dislike?

difficlt to use and manage campaigns. Customer service is also very difficult to work with

Recommendations to others considering the product

find another program

What business problems are you solving with the product? What benefits have you realized?

email campaigns

What Email Marketing solution do you use?

Thanks for letting us know!

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