Emarsys

Emarsys

(10)
3.8 out of 5 stars

Customer engagement platform comprising email marketing, lifecycle intelligence, automation, product recommendation

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Showing 11 Emarsys reviews
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Emarsys review by User in Apparel & Fashion
User in Apparel & Fashion
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Verified Current User
What do you like best?

Lots of tools for analytics and segmenting

What do you dislike?

Very limited customization which is the reason we switched to this platform. Any changes you want beyond what you initially tell the developers will either cost you to have them change, or you'll have to figure out a way to do it through HTML.

What business problems are you solving with the product? What benefits have you realized?

Increased segmentation and some personalized marketing

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Response from Sobaan Khan of Emarsys

Hi,

 

Thanks for leaving a review and I’m glad you see the value in our analytics and segmenting. I also want to apologize that you are not having a better experience with the customization, we feel that this should be as user intuitive as the other parts of the platform.

 

Would you be able to reach out to daniel.eisenhut@emarsys.com, our VP of Services and Support he will be able can set up some time with you to help you better leverage the platform to your needs.

 

Best Regards,

 

Sobaan

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Emarsys review by <span>Michael B.</span>
Michael B.
Validated Review
Review Source

So much better than Salesforce

Updated On
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What do you like best?

So much better than Salesforce. Easier to build emails

What do you dislike?

You can move items in the "media database."

Recommendations to others considering the product

Absolutely recommend It to others.

What business problems are you solving with the product? What benefits have you realized?

Sending email campaigns.

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What Marketing Automation solution do you use?

Thanks for letting us know!
Emarsys review by <span>Alex P.</span>
Alex P.
Validated Review
Review Source

Excellent Marketing cloud platform

Updated On
Validated Review
What do you like best?

Great customer service, very agile to my needs and lots of innovation.

What do you dislike?

nothing yet, all the problems we've found, they've been able to find a solution.

What business problems are you solving with the product? What benefits have you realized?

Franchise solution for cross channel marketing

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Emarsys review by <span>Sean K.</span>
Sean K.
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What do you like best?

Emarsys has provided a solid, reliable CSR platform on which we have built a strong retention & communications strategy. Keen to offer insight and implement new ideas to maximise value, we have introduced a number of new strategies under their guidance.

What do you dislike?

A number of the templates Emarsys provide for their customers do not allow us to implement our ideal strategies, which can limit us sometimes.

What business problems are you solving with the product? What benefits have you realized?

We have increased both engagement and profit since working with Emarsys and this helps greatly towards our online presence.

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Emarsys review by User in Retail
User in Retail
Review Source

Lots of Potetntial

Reviewed On
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What do you like best?

Emarsys has a great team that's readily available and willing to assist any issues.

What do you dislike?

Their interface is fairly clunky. A lot of the ux is difficult to understand and they do not use consistent terminology across the platform.

What business problems are you solving with the product? What benefits have you realized?

B2C email marketing mainly promotional products.

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Emarsys review by User in Information Technology and Services
User in Information Technology and Services
Review Source
Validated Review
What do you like best?

Their team was incredibly helpful when setting up the tool. Also gave us contact support during the first couple months.

What do you dislike?

Emarsys was going to add Push Messages functionalities in Q3 2015, however it got delayed.

What business problems are you solving with the product? What benefits have you realized?

Good for managing massive mailing list and personalizing customer journeys.

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