What do you like best?
Automation Centre is always evolving and getting better and better.
Emarsys is great for integrated multi-channel campaigns, so much more than email only.
What do you dislike?
Little 'brilliant basics' are missing, e.g. test emails don't work when certain criteria are selected, fields aren't searchable or in alphabetical order when you want to export data, no ability to push from staging to production environment
Some miscommunication and lack of support when adopting new features.
Recommendations to others considering the product
Truly being built for multi-channel marketing
What business problems are you solving with the product? What benefits have you realized?
Getting more exposure and engagement with customers as we can use facebook and push messages rather than only email