What do you like best?
the ability to search directly on pubmed.
the ability to search directly on the library of congress.
the ability to use a very high number of citation styles corresponding at a lot of journals and reviews.
the perfect integration into Word make it really easy to use, you just have to click to insert your reference and your bibliography is automatically reformated!
tha ability to synchronyse your librairy on the cloud in order to be sure not to loose it or just if your abroad ans you need to find a publication and the PDF with (indeed you can stock pdf in you library, so you don't have ton search each time on the database, it is also a gain of time.)
What do you dislike?
sometimes it's difficult to know if we should make a single library or a library by project.
It is not always easy to import references such as laws, regulations or even government documents.
Sometimes the library is corrupted, there is a tool to repair it, it works, ok, but that's a little bit annoying. That is maybe the blackest point.
Recommendations to others considering the product
As for me it is a gain of time in my job when i write my publication.
If your a PhD student, a searcher it worth to by this software.
What business problems are you solving with the product? What benefits have you realized?
I win a lot of time for making my bibliography, and I can reuse references that I have already used in the past