Enghouse Interactive

4.5
(1)

Enghouse Interactive delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.

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Enghouse Interactive review by User in Higher Education
User in Higher Education
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"CCSP TouchPoint"

What do you like best?

The ability to generate reports is great because it allows us to analyze data regarding our call volume and phone usage. I also like the supervisor features that allow you to monitor calls.

What do you dislike?

That the system is internet based. If our server goes we lose our phones as well.

What business problems are you solving with the product? What benefits have you realized?

We able to track call volumes and answer rates which allows us to adjust phone in a way that’s most effective. There’s also a broadcast feature that lets me message my entire team without leaving my desk.

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