Envoy

(50)
4.9 out of 5 stars

Envoy is the visitor registration product that is changing how visitors are greeted in workplaces around the world. Modern businesses are getting rid of paper sign-in books and using Envoy to provide a seamless, iPad based guest sign-in experience. Envoy Visitor Registration automates badge printing, host notifications, and legal agreements which makes for a more secure and enjoyable guest visit. And, with the Envoy Passport smartphone app visitors can quickly auto-sign via smartphone at any location using Envoy.

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Envoy review by <span>David L.</span>
David L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

we use envoy and we love it!

What do you like best?

I like how clean the the user experience is. I like the app functionality on personal devices.

What do you dislike?

I wish that the export system had more granular control. the offline functionality should remind admins that the device is offline more forcefully. really would like more integration with social media accounts, eventbrite, meetup. once signed in, the app shouldn't recognize my device before I sign out. I would like to have a video play at sign in not just a static image. I've never used the sign out but if there was a way to email our current visitors automatically at the end of the work day to remind them to sign out that might make that feature useful to me.

Recommendations to others considering the product

stress to your clients how secure and anonymous the data entry will be. encourage clients to download the app on their personal devices to speed sign-in. older clients will need to reassured to handle the change. the offline functionality is almost identical to online usage just remember to get the device online as soon as possible. while there isn't much social media account integration, there is an opportunity to incentivize adoption by your clientele. I've never had an occasion to use the sign out feature, not sure how that would effect the functionality of the service.

What business problems are you solving with the product? What benefits have you realized?

this is a better, more efficient way to know quickly who has interacted with any other the any services that we offer. tracking our visitors electronically allows me to quickly determine how many people I've served during a given time.

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Envoy review by <span>Lorenna J.</span>
Lorenna J.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Enovy + noosa finest yoghurt = perfection!

What do you like best?

The best part of Envoy is the fast and friendly customer care! They always have a rep standing by to answer questions from simple to complex.

What do you dislike?

Although it may just be a company preference, we wish Envoy had the ability to connect/integrate more of the programs and apps we use now. It looks like many of these things are in the works so, keep up the great job!

Recommendations to others considering the product

Envoy is great but if you are unsure, check our their free trial! You gain access of all features without anything to lose!

What business problems are you solving with the product? What benefits have you realized?

When no one is available at the front desk, visitors can still get started, which has been a huge time saver for both visitor and employee. Better tracking has allowed us to see who was here and exactly what time to help pinpoint any issues that may arise.

What Visitor Management solution do you use?

Thanks for letting us know!
Envoy review by <span>Mark P.</span>
Mark P.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Envoy is great for welcoming guests

What do you like best?

Envoy is an easy to use app that lets guests quickly (and securely) register with our front desk. It supports multiple sign in flows, for guests, events, etc. and these are all customizable. I also like the potential customizing options for badges. Envoy support is great as well, and opened up a feature request for an idea that I had.

What do you dislike?

There doesn't seem to be an ability to duplicate sign in flows, either within the same location or to a different site.

Recommendations to others considering the product

I would encourage folks to try Envoy, and especially pairing a bluetooth keyboard to the iPad to ease entering in user information when signing in. We didn't look at other options, but are happy with Envoy and glad we made the choice.

What business problems are you solving with the product? What benefits have you realized?

Guests are required to sign an NDA, which satisfies our legal obligations.

Envoy review by <span>Jen W.</span>
Jen W.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Very simple and easy to use

What do you like best?

The simplicity and usage - it has what we need. Easy to use and implement. NDA option and having various other items that can be added if necessary. It's a set it and forgets it kind of tool and if I need to add more is easy to implement.

What do you dislike?

Sometimes adding new people is a little annoying- if there's a way to integrate when someone creates a new email on Gmail, Yahoo, or Hotmail that would be great.

What business problems are you solving with the product? What benefits have you realized?

Visitation and NDA. This helps track when we have visitors and have them signed an NDA so that we don't have to worry about making that the NDA is signed for visitors. The integration with Slack has made everything easier, we don't have to worry about who's visiting who and who to notify when the visitor comes.

Envoy review by <span>Jennifer T.</span>
Jennifer T.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Professional and Tech Savvy Institution

What do you like best?

This allows any visitor to easily notify anyone across campus that they are here, it has cut down on a lot of frustration with people walking all over the place trying to find their faculty advisor, admissions rep or other administrator.

What do you dislike?

There is really nothing that we dislike, I wish you could notify more than just one person and their assistant. We sometimes want to notify a whole department that someone is here, but we are finding work a around.

What business problems are you solving with the product? What benefits have you realized?

We have less time with people calling or walking all over trying to find the person with whom they are meeting. We have also received several compliments on how professional and easy it is to execute visits for current or prospective students, as well as vendors and colleagues coming to the university for any reason.

Envoy review by <span>Henry Y.</span>
Henry Y.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Ideas for improvement

What do you like best?

Notification function, neat design not fancy, easy to use by first time user

What do you dislike?

The sign in button on the form is already blocked by the on-screen keyboard, when it works on a tablet. You might re-allocate the sign in button to the top. No multilingual option, i.e. option button to choose no more than 3 languages on welcome screen

What business problems are you solving with the product? What benefits have you realized?

Digitalized visitor record, no visitor log book.

Some improvement ideas for your consideration:

1. Embed queuing system onto this platform, such that visitor business transaction get a queue number ticket after sign in, and the queue system can link with the downstream business process system/team.

2. Embed sign in and out by employee silently, by recognizing the bluetooth id on his/her phone.

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Kate from G2 Crowd

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