What do you like best?
Overall the most widely accepted to to easy of use and customization to your own portal. Both clinicians and administrators love the ease of use, templates, and remote access ability for both providers and more. Patients or families can easily access their own medical records.
World renowned medical records software that is both attractive to current employees and perspective employees. The confidence in knowing our electronic medical records are secure from modern threats, and is available to be upgraded with the every change healthcare system.
What do you dislike?
Sometimes organization choose to heavily customize their systems that may cause a downstream inability to receive new updates from EPIC. For my current hospital there are some desirable features and advancements that we are prevented from pursuing without going through a total system upgrade. Sometimes the system is so secure that employees have trouble accessing what they need without lengthy security authorization and role assignments.
Coders and IT professionals are limited in EPIC. Once the system is implemented an organization will struggle to appropriately staff and IT support team of analysts and developers.
Recommendations to others considering the product
Epic is the most advanced system. While costly to the organization there will be an immediate level in satisfaction among employees due to Epic's name and quality.
What business problems are you solving with the product? What benefits have you realized?
Patient safety, quality of care, and employee satisfaction all key accomplishments from a problem solving standpoint. As a widely used system this has allowed easier on-boarding and training for clinical staff familiar with Epic - decrease training time upfront. Streamline process to train and get access for all those that need it.