Epic

(364)
4.2 out of 5 stars

Epic develops software to help people get well, help people stay well, and help future generations be healthier.

Work for Epic?
Kareo 2x

Learning about Epic?

We can help you find the solution that fits you best.

Find the Right Product

Epic Reviews

Ask Epic a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
  • For Category
Ratings
Company Size
User Role
User Industry
For Category
Showing 364 Epic reviews
LinkedIn Connections
Epic review by <span>Zach R.</span>
Zach R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Most used system with easy interface with a few opportunities for improvement

What do you like best?

I think the best part is the universal nature of epic. In my experience, it is the most used EMR system across the country. This makes medical record transfer easier and lessened chance of needing to learn how to use a new system.

What do you dislike?

The interface is bland and sometimes complicated to find things. The software can be improved to better organize patient lists and find relevant items. For example, there seems to not be an option to do a general "search" field for the entire software. Additionally, the inability to obtain records outside of epic EHR is frustrating. Finding ways to improve compatibility with softwares that are not epic would be helpful

Recommendations to others considering the product

One of the best EHR systems available but has room for improvement

What business problems are you solving with the product? What benefits have you realized?

Taking care of patients, obtaining medical records for patients, writing in the EHR system to update patient health information. We also use this to track patients for surgeries, emergency departments, and medical histories for outpatient visits.

Sign in to G2 Crowd to see what your connections have to say about Epic
Headshots
Epic review by <span>Michelle B.</span>
Michelle B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Epic

What do you like best?

all patient's info found in one place (data merges from dr's offices & other departments), user-friendly, multiple ways to access or chart the same info based on preference

What do you dislike?

screen has a lot of information (busy) & it takes time to learn to navigate everything. the multiple ways to chart the same thing can be confusing to someone just learning the program. I'm not convinced that healthcare professionals were involved in designing this program. takes a long time to boot up the program. can't switch between users, have to log out & other user log in (which takes a bit of time)

Recommendations to others considering the product

we only had 1 month of support with the roll-out, & that was because we asked for it. it was a tough, somewhat painful roll-out compared to some others I've experienced over the years, & some Epic representatives were more knowledgeable/helpful than others. the first week without back-up was a hard one! thank goodness we still have 1 or 2 people we can call for questions & the super-users.

What business problems are you solving with the product? What benefits have you realized?

I'm on the clinical side (user of program), not the business side

What Medical Practice Management solution do you use?

Thanks for letting us know!
Epic review by <span>Ayesha H.</span>
Ayesha H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great for viewing patient records

What do you like best?

The tabs are easy to use and can be customized per the user. The program does not lag and saves everything automatically. Epic is really easy for new users to learn and is intuitive. We has many older doctors change from using paper charts to Epic on their computers and they did not have an issue with the change. The tech support from the Epic team was amazing during the transition. They stayed for two weeks to help work out any problems and helped individual users to customize their Epic workspace.

What do you dislike?

It is somewhat difficult to use on a touch screen tablet with the pen. This takes up valuable time, usually hindering one on one time with a patient and may seem impersonal. Although on a normal desktop it is relatively easy to use, the tablet/ipad version seems to need some more work to make the interface more seamless to use.

Recommendations to others considering the product

It is an amazing program and easier to use than most other EMR systems

What business problems are you solving with the product? What benefits have you realized?

It is easy to send messages, view the schedule, and patient history at the same time. It is also able to be customized to the professional level of the person using the program. For example interns can use a modified version of epic which limits their access to certain areas which may include confidential information, but they are still able to easily access their tabs. It has also solved the problem of communicating with doctors in different parts of the hospital.

Epic review by <span>John P.</span>
John P.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Medical Practice Administrator Use

What do you like best?

Overall the most widely accepted to to easy of use and customization to your own portal. Both clinicians and administrators love the ease of use, templates, and remote access ability for both providers and more. Patients or families can easily access their own medical records.

World renowned medical records software that is both attractive to current employees and perspective employees. The confidence in knowing our electronic medical records are secure from modern threats, and is available to be upgraded with the every change healthcare system.

What do you dislike?

Sometimes organization choose to heavily customize their systems that may cause a downstream inability to receive new updates from EPIC. For my current hospital there are some desirable features and advancements that we are prevented from pursuing without going through a total system upgrade. Sometimes the system is so secure that employees have trouble accessing what they need without lengthy security authorization and role assignments.

Coders and IT professionals are limited in EPIC. Once the system is implemented an organization will struggle to appropriately staff and IT support team of analysts and developers.

Recommendations to others considering the product

Epic is the most advanced system. While costly to the organization there will be an immediate level in satisfaction among employees due to Epic's name and quality.

What business problems are you solving with the product? What benefits have you realized?

Patient safety, quality of care, and employee satisfaction all key accomplishments from a problem solving standpoint. As a widely used system this has allowed easier on-boarding and training for clinical staff familiar with Epic - decrease training time upfront. Streamline process to train and get access for all those that need it.

Epic review by <span>Jamie C.</span>
Jamie C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Patient Care Rep User

What do you like best?

It flows easier with the new update. You can easily add in new insurance and verify coverage for the patients. Fairly easy to input information for new patients to the system.

Love how easy it is to find patients in the system.

What do you dislike?

There seems to always be an error when adding in a work comp and doesn't seem to catch that we have filled out the information correctly. Always flags and says you haven't filled it out correctly.

Also when scanning in documents while checking in patients there doesn't appear to be away to delete old insurance cards out of the system which makes there chart appear congested.

Recommendations to others considering the product

Takes several days to figure out but once you remember all the functions and paths of how to get where you want to go it flows easy!

What business problems are you solving with the product? What benefits have you realized?

Easily transfers from one doctors office to another allowing patients a faster check in time.

Epic review by <span>Katherine H.</span>
Katherine H.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Epic works well

What do you like best?

Having online access to my health provider is extremely helpful. Epic runs the sites for both of my hospitals' electronic records and it works flawlessly. Not only can you communicate in a number of ways with your provider, there are also additional resources for more information, opportunities to volunteer for research, and more.

What do you dislike?

To be honest I don't think there is anything I would change.

Recommendations to others considering the product

I can't think of anything I would change.

What business problems are you solving with the product? What benefits have you realized?

It is incredibly useful to be able to access records electronically, instead of only via mail or in person contact. There are a number of services: you can access your medical records/vaccination list and results of tests, can contact your doctor's office (or specific care providers) with general or emergency questions, can exchange pictures, view past or upcoming appointments, and more.

Kate avatar
Kate from G2 Crowd

Learning about Epic?

I can help.
* We monitor all Epic reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.