Epicor BisTrack

4.1
(32 reviews)

Epicor BisTrack helps pro dealers and distributors of lumber, millwork, building materials and construction supplies including roofing, siding, drywall, and hardscaping

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Showing 32 Epicor BisTrack reviews
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Epicor BisTrack review by Candy L.
Candy L.
Validated Reviewer
Verified Current User
Review Source

"BisTrack Rocks!"

What do you like best?

I love the smart objects and BI tools in bisTrack. They allow us to provide real time information to make business decisions in the present not based on what happened yesterday. They also assist in our ongoing process improvement projects. The ability to create and facilitate workflow with the smart objects is a huge benefit to streamlining all of our back office processes as well as many of the operational processes as well..

What do you dislike?

I would like to see more abilities to collect data from outside sources via bisTrack cloud and more flexibility with importing/relating data from outside sources.

Recommendations to others considering the product

Take advantage of all the tools bisTrack has to offer. It is a very robust offering and the value is in the BI

What business problems are you solving with the product? What benefits have you realized?

Many, we have several work flow processes that used to require multiple emails or follow up procedures. Today they are managed with a smart object "form" to collect the process data and dashboards are used to assign and monitor the follow up and follow through.

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Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"LONG TIME COMING......"

What do you like best?

our old system was not a windows based program - you are able to move thru your daily task much easier and the dashboard - and smart-views are very helpful.

What do you dislike?

i would like to be able to use this with two screens because i work with more than one module at a time. In the bank rec transaction that go to GP i would like to have labels on the entries so they are easier to find later.

Recommendations to others considering the product

enable two screen usage . When coming on board with BisTrack set aside some additional support for like six months after go live. It is nice to be able to work with the program before it goes live but things happen after that you may not have anticipated. There are times you need support immediately and it would be nice to have "one rep".

What business problems are you solving with the product? What benefits have you realized?

we are able to limit what employees can see and do - being able to use related documents saves time in research. Cash drawers are much easier to reconcile.

What Distribution ERP solution do you use?

Thanks for letting us know!
Epicor BisTrack review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Mostly quick and easy...but only mostly."

What do you like best?

Most information is very easy to find. The Related Documents feature is very powerful and very useful. The Preview Pane also helps make short work of thumbing through a list of Sales Orders to see what is on them. Additionally, most everything is integrated into one nice package. No third party dispatch software or document management.

What do you dislike?

We moved from Falcon/Catalyst. Certain things we could do in that package are more difficult to do in BisTrack. Contract Billing is a good example.

Recommendations to others considering the product

Take your time with the transition. Get it right. Ask lots of questions. Review all of your business practices and figure out what might need to change do to BisTrack. Get this in line before go-live.

What business problems are you solving with the product? What benefits have you realized?

The management team has a much better view to exactly what is going on in the company. Using Dashboards and Smart Views keeps management team more up to date. Dashboards have also been useful to keep our Sales staff in the loop. They can track their business quicker and easier.

Epicor BisTrack review by Rick C.
Rick C.
Validated Reviewer
Verified Current User
Review Source

"The best ERP system for LMB companies"

What do you like best?

The versatility to manage every aspect of our business and the support to make sure everything runs smooth

What do you dislike?

There isn't much to dislike. Being in the IT department, the upgrade process can get troublesome, but that is to be expected for such a powerful program.

Recommendations to others considering the product

If you're in the Lumber/Building Materials market and are looking for the perfect ERP system, there are none better than Bistrack to fulfill just about every need you have.

What business problems are you solving with the product? What benefits have you realized?

From inventory to financing, ordering to logistics, sales to scheduling, it does everything we need to help the company run efficiently.

Epicor BisTrack review by Ehren S.
Ehren S.
Validated Reviewer
Verified Current User
Review Source

"Powerful and customizable software"

What do you like best?

Pricing options are robust and able to be made as complex as you want.

Electronic attachments and notes are great for record keeping.

inventory and costing are powerful and easy to use

What do you dislike?

Lag time when changing screens and inputting data is significant.

Direct orders need work, they are difficult to work with throughout the process.

Recommendations to others considering the product

Try it out first. make sure you comprehend the lag time that is implicit. I would not recommend this for a less that 30 users and $10mil annual revenue company.

What business problems are you solving with the product? What benefits have you realized?

I'm better able to control user inputs and have strong financial control of all transactions easily.

Epicor BisTrack review by Mike W.
Mike W.
Validated Reviewer
Verified Current User
Review Source

"Complex, but capable. "

What do you like best?

Inventory and document management are great.

What do you dislike?

Order processing options for staging and complete shipping orders could be better (options to automatically print a pick ticket on a given day for fulfillment, or lock down an order as 'ship complete' to prevent picking if the entire order is not fillable).

What business problems are you solving with the product? What benefits have you realized?

The reporting features have been a huge boon. BisTrack gives easy access to a variety of important business data with relatively simple implementation. Smart views and dashboards are great.

Epicor BisTrack review by Matthew S.
Matthew S.
Validated Reviewer
Verified Current User
Review Source

"Wonderful Experience"

What do you like best?

Just how much is to offer with the platform that has been developed.

What do you dislike?

The lay out looks a little dated. Could uses some updating making it look more modern to the newer users.

Recommendations to others considering the product

Absolutely make the switch to this platform. The benefits are endless.

What business problems are you solving with the product? What benefits have you realized?

Day to Day operations which is solving all issues. The ability to see how much is being made and how much is being lost.

Epicor BisTrack review by Thomas B.
Thomas B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great experience. Really helped me see the depth of BisTrack and how I can use it more effectively."

What do you like best?

The round tables. Listening to the other similar companies and how they use Bistrack in their business.

What do you dislike?

Some of the classes were a little stale that did not involve group discussions.

Recommendations to others considering the product

Be patient and always be exploring and learning the many uses of Bistrack.

What business problems are you solving with the product? What benefits have you realized?

Specifically training. I was able to create a training program with the help of Epicor's videos and material.

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Bistrack Training and Reporting"

What do you like best?

I do like that the reporting utilizes Crystal Reports and SQL which allows us customization from the boxed reports we'd usually get in Falcon.

What do you dislike?

Though the interface is easy for an admin to get use to it can be information overload for a new user use to Procomm but that's an easy tradeoff for what we can do with Bistrack.

What business problems are you solving with the product? What benefits have you realized?

Delivery and Dispatch (Journey Planner) is an upgrade from previous Epicor packages and assists offsite dispatchers in combination with GPS insight fleet tracking better manage a fleet.

Epicor BisTrack review by Rob M.
Rob M.
Validated Reviewer
Review Source

"Better Every Year"

What do you like best?

The information changes each year. This justified the need to attend annually to management. The keynote speaker this year was better than years past. I feel like his message was possible and upbeat.

What do you dislike?

Topics could be detailed better in description of what areas the classes are covering. Also a better idea of what classification the job area the topic would be covering. I.E. Accounting, Administration, Sales, ect.

What business problems are you solving with the product? What benefits have you realized?

Enjoyed learning about the Smart Tabs and the functions. The boot camp was beneficial but could have used more topics.

Epicor BisTrack review by Chad G.
Chad G.
Validated Reviewer
Verified Current User
Review Source

"Still getting things rolling"

What do you like best?

How everything is tied together. Being able to scan documents. Mobile apps.

What do you dislike?

Some things don't work like they should when they are rolled out. Some reports aren't polished, seem more like they are in development.

What business problems are you solving with the product? What benefits have you realized?

Efficiencies with documents. Shrinking the distance between branches--centralizing processes.

Epicor BisTrack review by Jonathan M.
Jonathan M.
Validated Reviewer
Review Source

"Stages of an Order Keep Us on the Same Page"

What do you like best?

BisTrack order stages beautifully keep us on the same page, engaged in one digital conversation,

What do you dislike?

User experience is kind of raw and ugly. Essential functionality, like printing or updating the stage/status is often found by right clicking. But in all, the functionality is very robust and works great!

Recommendations to others considering the product

Get everybody communicating to each other about adapting processes to BisTrack.

What business problems are you solving with the product? What benefits have you realized?

One digital, public conversation helps us communicate so much better than many private, in-person or paper conversations.

Epicor BisTrack review by Jeff M.
Jeff M.
Validated Reviewer
Verified Current User
Review Source

"Great experience and information!"

What do you like best?

We most appreciate the The comradely and info of fellow users. Some very good instructors.

What do you dislike?

A few of us got a little lost in the BI boot camp. Instructor was monotone.

What business problems are you solving with the product? What benefits have you realized?

Inventory management and accurate costing.

Epicor BisTrack review by Jennifer R.
Jennifer R.
Validated Reviewer
Review Source

"Bistrack for Better Control"

What do you like best?

Since we have been using Bistrack, we have noticed that our sales team has become more efficient. Bistrack is a user friendly program allowing us to perform our jobs more efficiently.

What do you dislike?

Our major complaint is the time it takes for support to respond when we have an issue we need help with.

Recommendations to others considering the product

Get plenty of training.

What business problems are you solving with the product? What benefits have you realized?

We can provide better customer service. We're more efficient.

Epicor BisTrack review by User
User
Validated Reviewer
Verified Current User
Review Source

"BisTrack review"

What do you like best?

Coming from ECS Pro there are lots of things to like. It's a modern system, truly GUI. If I had to pick one thing, it would be cloud hosting.

What do you dislike?

My major issue with BisTrack is the fact that you're locked out from the rest of the system when there's a popup window.

What business problems are you solving with the product? What benefits have you realized?

More access to information for our outside sales force.

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Review Source

"Bistrack give us the best chance to succeed."

What do you like best?

There is a lot of power in what it can do. If you know enough about SQL, you can create reports and views to get the info that you need.

What do you dislike?

I believe that the training could be improved upon. It is difficult for us to train people the correct way.

Recommendations to others considering the product

Learn the system before you roll. It is very powerful, but if you do not learn it ahead of time, it is very difficult to pick it up live.

What business problems are you solving with the product? What benefits have you realized?

We have been able to create multiple dashboards/smartviews which have really sped up the decision making process.

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Longtime User"

What do you like best?

Customizable, variety of ways to search and compile data (searches, reports, dashboards)

What do you dislike?

Can get bloated. As data increases the searches can get slowed down. The integration with MS Dynamics GP is OK. MS Dynamics is somewhat complicated accounting software.

What business problems are you solving with the product? What benefits have you realized?

Receivable collections are improved, tracking customer pay history for credit is improved and helps with credit decisions.

Epicor BisTrack review by User
User
Validated Reviewer
Review Source

"Epicor has saved me so much time on quotes, call offs and orders"

What do you like best?

I really like how we can accept a quote to a call off order and then do our delivery tickets from them. I also like the ease of looking up customer history and how everything can be scan and attached to the account. It saves a lot of paper work.

What do you dislike?

I don't like how you can not reprint a statement with the invoices.

Recommendations to others considering the product

It has truly saved time for us and has helped with inventory and dispatching also

What business problems are you solving with the product? What benefits have you realized?

We have worked thru the problems with statements and how to get them printed out.

Epicor BisTrack review by Jensi L.
Jensi L.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Takes a while to learn the setup but it can be very useful at times."

What do you like best?

I like how everything is stored or saved within the program and how the pricing is layed out

What do you dislike?

I hate that there are so many folders and variation of searches you have to do just to get one order to flow properly

What business problems are you solving with the product? What benefits have you realized?

Crashing during emails or the lack of ease from a sales or to a purchase order

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"BisTrack is an excellent ERP software solution and the BisTrack team constantly seeks to make it eve"

What do you like best?

The business intelligence aspects of the software appealed to us. We are able to get our data out in the format we desire.

What do you dislike?

user interface is a little dated and clunky in places

Recommendations to others considering the product

go for it

What business problems are you solving with the product? What benefits have you realized?

We are able to analyze our business performance in real time and make decisions much quicker

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"My Review"

What do you like best?

What I like best about BisTrack is the visibility across the system for many different functional groups.

What do you dislike?

Some of the reporting I feel should be out of the box is not.

What business problems are you solving with the product? What benefits have you realized?

Better communication and better customer services. We just have better information at our fingertips compared to our old system.

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Review Source

"Long-time Customer"

What do you like best?

There is lots of flexibility to do what you want in the software. Data is easily accessible for custom reporting.

What do you dislike?

The customer support is more than lacking. If you arent a large customer or a new customer, forget about being heard. The available partners for ISVs / Integrations are very limited. Because of the limited partners, new developments are slow to release.

What business problems are you solving with the product? What benefits have you realized?

We are a wholesale/retailer. The software has helped us take steps in the right direction towards better product management.

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great System, great people behind this."

What do you like best?

Bistrack is a robust system, allowing more efficency at the POS, dispatch and purchasing.

What do you dislike?

User permission settings seem either overly complicated or not extensive enough at times.

What business problems are you solving with the product? What benefits have you realized?

Dispatch and delivery are smoothed right out, as is proper purchasing using the suggested ordering system.

Epicor BisTrack review by Helen S.
Helen S.
Validated Reviewer
Review Source

"Very Good"

What do you like best?

Capability of the system to advance in future projects

What do you dislike?

No very forgiving in works orders, supplier returns, and accounts receivable cash matching

What business problems are you solving with the product? What benefits have you realized?

We are quite advance d in BisTrack BI. We use our internal team meets to resolve most issues.

Epicor BisTrack review by User
User
Validated Reviewer
Verified Current User
Review Source

"Bistrack"

What do you like best?

The related feature It helps find the invoice and everything related

What do you dislike?

The time-consuming features everything seems to take twice as long to do from the old system

What business problems are you solving with the product? What benefits have you realized?

Changing codes are a great feature it helps straighten out our codes

Epicor BisTrack review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Bistrack User Conference"

What do you like best?

The workshop taught me a lot of unique ways to improve the performance of our business.

What do you dislike?

I wish there were more sessions on Crystal reports

What business problems are you solving with the product? What benefits have you realized?

I have been able to create dashboards and smart views to track our productivity

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"BisTrack Works"

What do you like best?

The ease of use and ability to train users quickly

What do you dislike?

Support can be a pain at times but has improved.

What business problems are you solving with the product? What benefits have you realized?

Ability to see potential issues ahead of time and manage business through KPIs in bistrack

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"As always, I enjoy attending the conference for both the information gathering and the new friends "

What do you like best?

Learning about the new features, and the round table discussions

What do you dislike?

While there may be a few items I do not attend, I do not dislike anything.

What business problems are you solving with the product? What benefits have you realized?

Sales tracking, ability to customize reporting

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Review Source

"Support could be better sometimes it takes a long time to get help"

What do you like best?

I like the program. Bistrack seems easier to me than what we were using before.

What do you dislike?

Training you have to pay to be able to use it for all your employees. I feel we are paying enough that we should get training for free.

Recommendations to others considering the product

I recommend it but I also tell them some of the drawbacks.

What business problems are you solving with the product? What benefits have you realized?

Getting people to use different areas correctly.

Epicor BisTrack review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Easy to work with"

What do you like best?

All the processes it can combine and automate

What do you dislike?

I would like to see it more webbrowser based so terminal servers are really needed

What business problems are you solving with the product? What benefits have you realized?

Unknown

Epicor BisTrack review by User
User
Validated Reviewer
Review Source

"Robust systems that covers most of our needs with a challenging "Go Live.""

What do you like best?

Quick Access to information from just about every screen.

What do you dislike?

Kits are very difficult to manipulate the way we were trained. Contract Billing is not set up for WIP very well.

Recommendations to others considering the product

NA

What business problems are you solving with the product? What benefits have you realized?

Quicker access to back-up documentation via related documents. Electronic signature capture and pictures via Delivery Dispatch for delivered items and will orders.

Epicor BisTrack review by User in Environmental Services
User in Environmental Services
Validated Reviewer
Review Source

"We use this app everyday in our business."

What do you like best?

The ability to move around and retrieved orders on this site and the connection to our system to retrieve orders thru Epicor.

What do you dislike?

Slow printing becomes very irritating but the bottom line is always achieved,

Recommendations to others considering the product

I don't have any recommendations outside of patience.

What business problems are you solving with the product? What benefits have you realized?

Storage, Orders, Communication and interactions with other departments.

* We monitor all Epicor BisTrack reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.