Epicor Cloud ERP

(5)
2.5 out of 5 stars

Epicor Express Edition is a comprehensive Cloud ERP solution developed specifically for small and mid-sized businesses and is delivered in the software as a service (SaaS) model. Epicor Express was developed specifically for job shops and discrete manufacturers and delivered using a Saabs business model.

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Epicor Cloud ERP Reviews

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Epicor Cloud ERP review by Charles S.
Charles S.
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"Decent Software for Business Professionals"

What do you like best?

The tracking software in Epicor is top notch. It allows you to search, in detail, everything related to a job down to a T. Paying Invoices is also easier, as Purchase Order Entry, Invoice Entry, Receipt Entry, etc. are all quite simple and easy to use. These software components have improved workflow in our industry, and helped to make our employees more efficient.

What do you dislike?

I dislike that from time to time the software will crash unexpectedly, but such is the nature of a cloud based platform. I also dislike that when there are problems with the software, getting a fix from the company can take weeks, sometimes longer.

Recommendations to others considering the product

If you don't have high speed internet access available, I would recommend the standard version of this software. You do not have to worry about Epicor updating their servers and causing you to lose what you are in the process of completing.

What business problems are you solving with the product? What benefits have you realized?

As mentioned before, we have solved efficiency needs. Since switching from Quickbooks, we have noticed significant improvements in both detail and efficiency. Workflow goes faster, and employees get more done.

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Epicor Cloud ERP review by User
User
Validated Reviewer
Verified Current User
Review Source

"Nothing but problems from the beginning."

What do you like best?

There are just a couple things I can say that I really like. One is the ease of entering Accounts Payable invoices, especially when linked to a Purchase Order. I like that everything is in real time, so when one person makes a change (as long as you are not saving at the same time, which causes problems) all other users can see the current status.

What do you dislike?

There are so many things I dislike, it's unfortunate. Simple things like error messages that pop up for no reason and the only solution is to close out of the screen (lose changes) and re-open. Inventory Management is nearly impossible. It's so convoluted just to get a simple job through the system, it's unbelievable. General Ledger reports (balance sheet and income statements) are very difficult to build and not very user friendly. Almost anything in Accounting is batch based and therefore very cumbersome. At first it seems nice that you can do everything in batches, but it also complicates things. Especially invoicing. The basic invoices that come with Epicor are just that...basic. We had to pay Epicor to customize for us. It turned out it was easier for us to hire someone with Epicor experience and know how to handle all of the issues we discovered after purchasing. I feel like the demo we were shown in the sales process did not accurately show how difficult Epicor is to use. A simple thing like entering an address. You cannot copy and paste because every part of the address is a different field box. Technical support is spotty. At times it can be really great, but most often you wait days for a reply. Our customer service account manager is the worst at getting back to us when we have an issue. Also, their fee went up an automatic 5% this current year, without any kind of warning.

Recommendations to others considering the product

Be very careful about choosing this product. We would have loved to seek out an opinion from a current user that was not handed to use by Epicor.

What business problems are you solving with the product? What benefits have you realized?

Unfortunately, we have not realized many benefits by using Epicor. Nearly everything became more complicated when we began using it. We had thoughts of giving up on it, but ultimately decided to stick with it. We've been using Epicor for almost 3 years now.

What ERP Systems solution do you use?

Thanks for letting us know!
Epicor Cloud ERP review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Review Source

"Usable, but not ideal and not intuitive"

What do you like best?

Epicor Express has all of the features you're looking for in a basic ERP system. We also liked the option to take actions in Pilot to "try out" certain features before logging them in the real system.

What do you dislike?

It has the necessary features to be a very powerful application, but isn't very intuitive/user friendly. Also, if using the Express client, there are a lot of reports that you'd think you should be able to export, but they are either unavailable or difficult to access. Again, not intuitive.

Also, updates can take a long time and customer service is not as responsive as you'd expect.

It was also very difficult to amend transactions, sometimes having to delete all subsequent transactions before having the option to edit. In some cases, there is no way to change how an item had been previously set up.

Recommendations to others considering the product

Make sure you get a good implementation team, otherwise your system will always have gaps that will take forever to fix, if you can even fix it.

What business problems are you solving with the product? What benefits have you realized?

Epicor Express gave us the functionality we needed to do basic inventory transactions: receiving, inspection, manufacturing jobs and shipping. Can't speak to it's use for accounting but our accounting department seemed to find it sufficient for their needs. My overall impression is that the higher version of Epicor would be powerful enough and possibly more intuitive since it would give you the options you'd expect. But again, their customer service / ticket request process is lacking and I don't think that is dependent on which version is used.

Epicor Cloud ERP review by Consultant
Consultant
Validated Reviewer
Review Source

"Reduce TCO by using Cloud ERP "

What do you like best?

Low cost of ownership, access it from anywhere without IT involvement for VPN and firewalls

What do you dislike?

Very low number of vertical solutions, needs customization to match their needs

Recommendations to others considering the product

If you are a distributer or manufacturer, local or global, Epicore Cloud ERP is the best solution for a fraction of cost of maintaining internal IT. Best part is the software updates are well tested and rolled out through out the organization almost immediately

What business problems are you solving with the product? What benefits have you realized?

Ability to remove or reduce internal IT dependency to manage infrastructure required for this global IT asset. It actually paid off in the long run, and we see that tremendous improvements in uptime, and more upto date adjustments to security vulnerabilities

Epicor Cloud ERP review by User in Furniture
User in Furniture
Validated Reviewer
Review Source

"Not too user friendly "

What do you like best?

It handles all the basics well. Not the best for reporting, dashboards and integration.

What do you dislike?

Not usable on the phone unlike xero or quick books.

Recommendations to others considering the product

Try Intuit for accounting.

What business problems are you solving with the product? What benefits have you realized?

Basic accounting and reporting.

Kate from G2 Crowd

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