Epicor Cloud ERP

(3)
3.0 out of 5 stars

Epicor Express Edition is a comprehensive Cloud ERP solution developed specifically for small and mid-sized businesses and is delivered in the software as a service (SaaS) model. Epicor Express was developed specifically for job shops and discrete manufacturers and delivered using a Saabs business model.

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Epicor Cloud ERP Reviews

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Epicor Cloud ERP review by User in Medical Devices
User in Medical Devices
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Usable, but not ideal and not intuitive

What do you like best?

Epicor Express has all of the features you're looking for in a basic ERP system. We also liked the option to take actions in Pilot to "try out" certain features before logging them in the real system.

What do you dislike?

It has the necessary features to be a very powerful application, but isn't very intuitive/user friendly. Also, if using the Express client, there are a lot of reports that you'd think you should be able to export, but they are either unavailable or difficult to access. Again, not intuitive.

Also, updates can take a long time and customer service is not as responsive as you'd expect.

It was also very difficult to amend transactions, sometimes having to delete all subsequent transactions before having the option to edit. In some cases, there is no way to change how an item had been previously set up.

Recommendations to others considering the product

Make sure you get a good implementation team, otherwise your system will always have gaps that will take forever to fix, if you can even fix it.

What business problems are you solving with the product? What benefits have you realized?

Epicor Express gave us the functionality we needed to do basic inventory transactions: receiving, inspection, manufacturing jobs and shipping. Can't speak to it's use for accounting but our accounting department seemed to find it sufficient for their needs. My overall impression is that the higher version of Epicor would be powerful enough and possibly more intuitive since it would give you the options you'd expect. But again, their customer service / ticket request process is lacking and I don't think that is dependent on which version is used.

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Epicor Cloud ERP review by Consultant
Consultant
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Reduce TCO by using Cloud ERP

What do you like best?

Low cost of ownership, access it from anywhere without IT involvement for VPN and firewalls

What do you dislike?

Very low number of vertical solutions, needs customization to match their needs

Recommendations to others considering the product

If you are a distributer or manufacturer, local or global, Epicore Cloud ERP is the best solution for a fraction of cost of maintaining internal IT. Best part is the software updates are well tested and rolled out through out the organization almost immediately

What business problems are you solving with the product? What benefits have you realized?

Ability to remove or reduce internal IT dependency to manage infrastructure required for this global IT asset. It actually paid off in the long run, and we see that tremendous improvements in uptime, and more upto date adjustments to security vulnerabilities

What ERP Systems solution do you use?

Thanks for letting us know!
Epicor Cloud ERP review by User in Furniture
User in Furniture
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Not too user friendly

What do you like best?

It handles all the basics well. Not the best for reporting, dashboards and integration.

What do you dislike?

Not usable on the phone unlike xero or quick books.

Recommendations to others considering the product

Try Intuit for accounting.

What business problems are you solving with the product? What benefits have you realized?

Basic accounting and reporting.

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