Epicor ERP

Epicor ERP

(126)
3.5 out of 5 stars

Epicor ERP system is designed with Epicor TrueSOA for flexible global business management.

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Epicor ERP review by Deb A.
Deb A.
Validated Reviewer
Verified Current User
Review Source

"6 months in and happy with our decision"

What do you like best?

The ease of use has drastically reduced the training time required to bring new employees/users up to speed on how to use the system. It used to take 2 months minimum before new inside sales reps could enter orders or quotes on our old system, and it now takes less than 2 weeks to have them trained and using the system. Additionally, the availability of the data and ease of creating dashboards has given us much better tools to lead the business in real time.

What do you dislike?

Support has been a disappointment overall. Sometimes it takes days or weeks to get a response to a case. The elevation process is a bit of a joke, because all that does is change how it is coded and I've yet to see any true elevation happen. I would estimate 80% or more of our cases have been the result of bugs as we do a good job of troubleshooting on our end before submitting a case. Some of the bugs are pretty big deals with little or no work around, so that has been a struggle as well.

Recommendations to others considering the product

I think over all this is a very good product. Our biggest disappointment has been in dealing with Epicor corporate and their technical support. Epicor moves like an elephant meaning it takes forever to get anything done and often one piece doesn't know what the other is doing. Support takes too long to respond (days or weeks) to cases and often takes over a month for an answer or resolution. There have been many cases that were actual bugs that were previously reported and yet it takes 3 or more weeks for support to determine that what I reported is the same scenario. Also, their lack of online searching of errors or bugs leads to many cases that could have been self resolved if they would provide access to their support database.

What business problems are you solving with the product? What benefits have you realized?

Estimating has drastically improved from taking days to taking minutes. We have a much better picture of how we are doing in terms of sales and bookings daily and can make adjustments as needed instead of waiting for a month to be over before we know what has happened.

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Epicor ERP review by Michael L.
Michael L.
Validated Reviewer
Verified Current User
Review Source

"Don't pinch pennies on ERP, if your organization moves forward with Epicor, you will regret it!"

What do you like best?

You can customize reports easily, but they all look like windows 98.

What do you dislike?

My company has been using this software for 3 years now and I felt motivated enough to create this account on G2Crowd to get the message out that this software is terrible. It is as far away from user friendly, intuitive, and value-additive.

It is incredibly difficult to find the right menus to locate the bits and pieces of information you need and the user interface only makes the experience more painful. I've actually created VBA scripts in an excel doc to pull the data that our engineering team needs from our SQL server because the menus in Epicor are far from adequate. I know you can "fully customize" reports, but there are many limitations and shortfalls in Epicors reporting. In addition, it is a very slow system and I can accurately say that because we just upgraded to brand new servers and lag time for reports was not significantly improved.

STAY AWAY from this slightly less expensive (relatively) ERP solution.

Recommendations to others considering the product

Like I said in a previous section of this review, this product is far behind other ERP softwares in terms of overall user experience and ease of use. This is a glorified database with read write access. Yes it is customizable, but with that customizability come unnecessary complexity which leads to low organizational adoption. Gathering the data you need to make decisions should be fast, easy, and intuitive. Epicor is not. As a user for nearly 3 years now, don't waste you and your organizations time with Epicor.

What business problems are you solving with the product? What benefits have you realized?

I am a Manager of Product Development at a medical device contract manufacturer.

I have not seen any benefits from Epicor.

What ERP Systems solution do you use?

Thanks for letting us know!
Epicor ERP review by Paul J.
Paul J.
Validated Reviewer
Verified Current User
Review Source

"Long time user, Recommend Epicor"

What do you like best?

It is easy to get information out to analyze. Epicor is very flexible and can be used in many many industries. The customization tools do not require IT, as they are intuitive enough for tech savy people to do themselves

What do you dislike?

Being a large company, change and improvements take time.

Like at any company, the individual you get for support or consulting may be excellent or just ok. But, there are lots of Excellent employees at Epicor, and they are trying to do the right things to keep them satisfied.

Recommendations to others considering the product

Utilize consultants to help you implement to get the value out of the investment

What business problems are you solving with the product? What benefits have you realized?

Integration to Avalara sales tax software has enhanced our ability to be tax compliant.

Financial reporting with the XL Connect integration shortened our close.

We have increased our inventory control and balances with the production management tools.

We have significantly increased our accuracy of product costing, using standard epicor funtionality

Epicor ERP review by Jack P.
Jack P.
Validated Reviewer
Verified Current User
Review Source

"Managing Production with Epcior ERP"

What do you like best?

Epicor is very easy to use, easy to learn, and has the BEST product Configurator on the market. So many ways to learn how to use Epicor, the training options that are available are just not available with other ERP systems.

What do you dislike?

If I had to pick something, I would have to pick the physical inventory process with Epicor is not as easy as I think it should be. SInce we use Phantom assemblies in the process, inventorying these parts is difficult, but we have a simple fix, so it is not that big of a deal.

Recommendations to others considering the product

Give it a look, Epicor has taken a huge step forward in the last 2 years, much more efficient now, easy to use and set up.

What business problems are you solving with the product? What benefits have you realized?

Able to cut out a great deal of double entry saving a lot of time in the process and more accuracy, this saves money for us.

Epicor ERP review by Tom C.
Tom C.
Validated Reviewer
Verified Current User
Review Source

"A strong contender of mid-size businesses"

What do you like best?

Epicor is a highly customizable platform (like SAP), but actually works "out of the box" (unlike SAP). The system is strongly configured for manufacturing companies, particularly those with large inventories, diverse product bills of materials, and a need for lot traceability.

What do you dislike?

Epicor's support method often includes fixing your problem in the "next version." However, once the system is up and running, upgrading is a complex process as you really need to re-validate your procedures before upgrading. As such, you can end up with a problem that lingers as support prefers not to fix the current version, but push you forward.

Recommendations to others considering the product

Don't simply listen to a sales pitch, but ask for local companies that you can speak to about the product. Most of us are willing to demo how we use the product as well as talk about it's strengths and weaknesses.

What business problems are you solving with the product? What benefits have you realized?

Epicor is used to manage our entire system, including accounting, inventory, manufacturing, and sales. The system gives us tremendous visibility which has increased our profit margins.

Epicor ERP review by Cesar Ulises E.
Cesar Ulises E.
Validated Reviewer
Verified Current User
Review Source

"Beyond normality"

What do you like best?

There are so many tools you can apply on your business model that you are able to cover almost every aspect.

What do you dislike?

The performance, depending on the version (E9), it's quite poor; and the only solution (like a root-total-solution) is to migrate, and though this process is normal in all companies (evolition) there are, also, considerations in the way that evolution takes place. Also (though it's not directly related to the ERP) the support model is way too far expensive, according to the provided service.

Recommendations to others considering the product

Be clear with your business model goals; you can not meet those if you don't have clarity on your process; though the software is quite flexible, it doesn't mean that you can go all the way (in your business cycle) applying root changes: your data, information, and further more, your decisions would have biases.

What business problems are you solving with the product? What benefits have you realized?

The integration of the whole business process becomes easiest if you can achieve, and assure, quality load information: you can have a wide vision of what is going on, so you can take quality decisions.

Epicor ERP review by Industry Analyst / Tech Writer in Electrical/Electronic Manufacturing
Industry Analyst / Tech Writer in Electrical/Electronic Manufacturing
Validated Reviewer
Verified Current User
Review Source

"Epicor"

What do you like best?

Since we have been using Epicor its level of support service has drastically gotten better. I am getting responses now the same day I submit a ticket. They have a customer conference you can attended once a year for product training and overall networking. It is a very good place to meet the techs and programmers face to face and get a lot of tips and tricks to better run/manage your data base using their software.

What do you dislike?

With every new version there are bug to work out. You will have this problems with all software when it first comes out so it is not a deal breaker.

Recommendations to others considering the product

I would advise you to take your time and vet out all features of the product to make sure it is a good fit for your organization.

What business problems are you solving with the product? What benefits have you realized?

We came form using a Terminal system to an ERP system and We are able to access across our entire network remotely.. It is giving our sales force up to the minute stock levels and pricing that they can use in the field to land sales.

Epicor ERP review by Josh F.
Josh F.
Validated Reviewer
Verified Current User
Review Source

"Epicor ERP Usefullness"

What do you like best?

Using Epicor ERP gives us an easy way to track job progress and create forms. It works very well with Excel to dump data from Epicor and create spreadsheets, or if you know how you can use Epicor to make spreadsheets using you data. Epicor ERP also allows users to enter their time on job specific items so we can see how much time each process is taking and what the cost of that process is in real time. And users can access the real time data from anywhere.

What do you dislike?

Something that I find off putting about Epicor is the price. It is expensive in itself. Another thing I found that to get to an end result you often have to go through many steps to get to a seeming simple thing. However once you learn what you have to do it becomes more easy.

Recommendations to others considering the product

If you are looking for software that will help show how your company is doing in real time then Epicor ERP is a good place to start. There are many ways that you can customize your experience and they offer online training to get you where you need to go.

What business problems are you solving with the product? What benefits have you realized?

Epicor ERP has built in functions to open jobs and create PO's as well as shippers. So it helps us create documents that we can track and keep a good history of our customers and suppliers. In accounting we can enter supplier invoices and track recieving dates and due dates. There are even more things that we don't use because of our particular product, being plastic injection mold making.

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Incredible program"

What do you like best?

The versatility is great. The Epicor platform is so diverse and yet able to be focused for our company. There is so much more we can do with this system. We just have to tap into the abilities.

What do you dislike?

Though it is versatile there are aspects that require a professional or very knowledgeable individual to program the system properly. Support from Epicor has become increasingly slower over the past few years. It takes anywhere from 2 weeks to a month to get an initial response about your issue. Also, mobile solutions have been an item with not near enough attention in today's advanced technological world. And the downright avoidance of iOS capable apps is ridiculous.

What business problems are you solving with the product? What benefits have you realized?

We are able to track so much data now as compared to our previous system. We have increased our production volume and because of great reports we can now tell where we need to focus our attention in our business.

Epicor ERP review by Jim C.
Jim C.
Validated Reviewer
Verified Current User
Review Source

"Epicor in Small Manufacturing"

What do you like best?

Epicor's traceability; if an error is discovered anywhere in the system, the tools are there to assist you in tracing the transaction(s) to who and when it was created. Then correct the problem before it affects the bottom line.

If there is no report containing the information or stats that your looking for, Epicor's internal tools allow you to easily create a simple/complex report that will display the needed information

What do you dislike?

Too many updates; it's hard to keep up with the product updates. After a Major release is created & Released Epicor releases updates for it every two weeks, I don't have time to test them before implementing.

Recommendations to others considering the product

Try it

What business problems are you solving with the product? What benefits have you realized?

Tracking Material & labor costs to manufacture GenSets, labor entry. Inventory valuation & Transactions

Epicor ERP review by Maureen  C.
Maureen C.
Validated Reviewer
Verified Current User
Review Source

"The CMS Software is great"

What do you like best?

The software handles most processing and processing EDI documents is all part of the software. It works seamlessly makes the shipping process much easier. The support was strong, lots of experience amongst the support team.

What do you dislike?

The changes that EPICOR has instituted since purchasing CMS. The experience and knowledge is being pushed out the door to make room for inexperienced folks (the few that are being replaced).

There needs to be more BI functionality.

Recommendations to others considering the product

CMS is a strong product able to handle some very complex requirements. It is solid and well written and user friendly.

What business problems are you solving with the product? What benefits have you realized?

Being automotive you require a system that handles the EDI requirements.

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Epicor brings all of our data within reach"

What do you like best?

Epicor enables me to access any data in the system via standard dashboards or BAQs and being able to customize Epicor for our company rules via BPMs and Form Customization is amazing.

What do you dislike?

The built in 'Stops' are at the wrong end of the process. Why am I able to do something in the system that makes no logical steps and then when I realize I did something wrong, I am stopped by built in business logic when I try to undo it. Should be the other way around.

Recommendations to others considering the product

The ease of access to data and ability to customize without much computer knowledge is worth it. Epicor has increased their pace of updates and are deploying fixes and updates generated by users requests.

What business problems are you solving with the product? What benefits have you realized?

Improved Inventory control, Invoicing, Shipping and Manufacturing processes. Giving management the data they need to run the buisiness.

Epicor ERP review by Administrator in Architecture & Planning
Administrator in Architecture & Planning
Validated Reviewer
Verified Current User
Review Source

"Epicor ERP Review"

What do you like best?

The capability to customize Epicor is probably the thing I like the best. When I have users needing to look at various different screens to get the information they need, I can just create a dashboard and they can see it all easily on one screen.

What do you dislike?

There isn't much I don't like about Epicor but if I had to choose, it would be that some screens use a different search mechanism. For example, some use a search button and others a binoculars button to find your information.

Recommendations to others considering the product

Do your homework, do a full review of your own procedures before hiring an implementation company to help set things up. I wouldn't try setting it up on my own. Make sure the team you assemble for this project are all on board with the software.

What business problems are you solving with the product? What benefits have you realized?

Inventory management has been much better for us, having all project information available under one screen is necessary for our project managers.

Epicor ERP review by Administrator in Plastics
Administrator in Plastics
Validated Reviewer
Verified Current User
Review Source

"Complete ERP solution for Small to Medium-Sized Business"

What do you like best?

User-Friendly interface, completeness of the solution, robustness of the infrastructure. New features in ERP 10, like the Package Control ID, improves the usability of the solution

What do you dislike?

The lots & serial numbers management and their traceability for complex manufacturing environments is poor. The ability to successfully realize changes in localization is very poor. For example, in Argentina, Electronic Invoicing is not yet implemented in Epicor ERP, which is a legal requirement for several years and must be done with third party software

Recommendations to others considering the product

Check the localization requirements with the consultants prior to buy this software

What business problems are you solving with the product? What benefits have you realized?

Our processes were not integrated. Thanks to Epicor we are advancing in the integration of all our productive and administrative processes in a single solution. We are suppliers of primary packaging for the pharmaceutical industry and, despite difficulties with the management of serial and lot numbers, we have always been able to meet the requirements of this industry.

Epicor ERP review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Simple to Use"

What do you like best?

I mainly use this software to track what time our drivers are leaving our company every day and it's very simple to use. I like the fact that you can easily switch between what days you want to look at and I also like that you are able to click the forward or backward button to easily jump from beginning to end, or you can skip ahead slowly to get a better view.

What do you dislike?

I don't like the fact that when you are skipping ahead, you have to click the mouse multiple times in order to see when the drivers finally leave the yard. However, I think that is an issue that is on my company's end for the information they want compared to an issue with the software. It might be more user friendly if there were more button options, however, you skip ahead or backward.

What business problems are you solving with the product? What benefits have you realized?

I am solving the problem of figuring out where drivers are located so that way if any contractors call or any homeowners call wanting to know when the driver should be arriving, I can easily give them a time or at least a close estimate.

The benefits of this software allow my company to know where the drivers are at all times so that way we know in case they are lost or, as I mentioned, we need to tell a customer who is calling.

Epicor ERP review by Johnathon G.
Johnathon G.
Validated Reviewer
Verified Current User
Review Source

"Good ERP System that is able to be customized to everyone's needs."

What do you like best?

It has great functionality over a large range of users from engineering, purchasing, planning, accounting, and executives.

What do you dislike?

There are some kinks to work out still. For example, we have had a lot of issues with serial numbers on jobs not allowing us to preform certain actions because the serial numbers are stuck somplace.

Recommendations to others considering the product

Have someone on staff that really knows your companies procedures in order to tailor Epicor to your needs.

What business problems are you solving with the product? What benefits have you realized?

Issuing jobs to the floor with all the important information has helped us tremendously. We are now working looking at specific part number costs and how to improve processes to reduce costs.

Epicor ERP review by Dale E.
Dale E.
Validated Reviewer
Review Source

"Not Sure Who Epicor Designs For"

What do you like best?

I have been using Epicor (or what became Epicot) ERP solutions off and on since Platinum for DOS and... that's the only thing I like about them. Some familiarity.

What do you dislike?

Pretty much everything. Epicor's products are poorly designed and make even simple processes overly complex. I'm fairly certain they only still exist because the cost of switching ERPs is so high and enough companies don't do the homework to know that there are much better and less expensive options out there.

Recommendations to others considering the product

Don't listen to current users. They'll tell you things like that it handles inventory and costing and warehouse management better than other available products. They don't know what they're talking about.

What business problems are you solving with the product? What benefits have you realized?

Really nothing is solved particular well and I have not realized any benefits compared to what I would have gotten with higher quality easier to use and less expensive products.

Epicor ERP review by Mike B.
Mike B.
Validated Reviewer
Verified Current User
Review Source

"Good ERP with Good Support"

What do you like best?

They have been keeping up with whats new as far as the look and feel of the software. Its SQL so easy to work with. Their support is great.

What do you dislike?

Its an ERP, you have to know you stuff to set it up because it all ties together.

Recommendations to others considering the product

It can run a company the size of 20 users to 1000 users. Data can be accessed by other reporting tools or sales tools.

What business problems are you solving with the product? What benefits have you realized?

Keeping track and billing customers, even individual ship to's and be billed separate from the main customer.

Epicor ERP review by Administrator in Public Safety
Administrator in Public Safety
Validated Reviewer
Verified Current User
Review Source

"A very comprehensive software, just not very user friendly"

What do you like best?

Epicor does everything. Very nice on premise system, very customizable. We had a very smooth transition from our legacy software. Definitely focused on function rather than looks. The best part about Epicor is its customization tools allowing us to transition smoothly across ERP's onto Epicor without having to "fit" the mould. We were able to keep some of our legacy ERP spreadsheets and data as we moved across allowing for a smooth transition. Moving ERP systems is not just like flicking a switch, there is a lot of trial and error and having the customization capabilities that Epicor has allows that to happen without having to completely let go of the old system until users are comfortable with the new system.

What do you dislike?

The system is not very user friendly. The reports out of the box are poor. Epicor is relying on it's customers to spend money to build their own reports. This is great in theory but not in practice. In the modern world people expect reports and dashboard to be pre-built. and connectors to other software to be pre-built. The finance module is very clunky and allows many mistakes to happen.

Recommendations to others considering the product

Spend the money up front to evaluate whether this is the right solution for you. It's an excellent software, just not for everyone.

What business problems are you solving with the product? What benefits have you realized?

We were mainly solving automation and data entry issues with the flow of production and shipping. In this we have saved many errors and mis-shipments due to the use of Epicor.

Epicor ERP review by Ryan T.
Ryan T.
Validated Reviewer
Verified Current User
Review Source

"Epicor is a greater starter ERP but it fails to quickly adapt to customer needs."

What do you like best?

The GUI user interface is well done. It is easy to navigate from one task to another. The credit queue and credit functions are top notch. They allow the credit manager to easily allow or deny a customer credit. The business summary function is a great tool to give me a financial snapshot of our company.

What do you dislike?

The National Sales Tax Report is absolutely terrible. It still uses E-term and is difficult to maneuver. The reporting in general is very hard to understand and run. There are required fields that are not explained or titled inappropriately. I thoroughly dislike that you can change an invoice after it has already been sent out. This gives me headaches with pricing and sales tax issues. There is also no rental module available. This would help my company immensely.

Recommendations to others considering the product

I would evaluate what functions your business completes and how that will work with Epicor ERP.

What business problems are you solving with the product? What benefits have you realized?

We have significantly increased our email and fax invoices with Epicor. This has saved us substantial time and money. We have been able to do e-commerce with Epicor. This has allowed us to tie our website and Epicor together, which has saved us time and money.

Epicor ERP review by Daniel T.
Daniel T.
Validated Reviewer
Verified Current User
Review Source

"Anything is possible with epicor ERP (if you know how!)"

What do you like best?

Epicor allows you to do anything "Anything is possible"

What do you dislike?

Support is slow to resolve open cases, cases take a long time to get assigned, we often have to figure out internal workarounds to solutions

Recommendations to others considering the product

Its very capable, however in switching the underlying technology from Progress to the Microsoft stack has taken a long time where EPicor has not improved functionality due to all the resurce being focused on this. In this time the other vendors have caught up, epicor needs to ow focus on getting new fucntionality in the product ASAP.

What business problems are you solving with the product? What benefits have you realized?

Replacing paperless systems with virtual workflows

Epicor ERP review by Louis A.
Louis A.
Validated Reviewer
Verified Current User
Review Source

"We like Prophet 21 but the support is a challenge"

What do you like best?

I like the flexibility of P21. We can write business rules when we need to add in business logic. I also like how easy it is to perform upgrades and stay up to date.

What do you dislike?

Technical support is still our biggest challenge. We enter in support cases and sometimes it takes days to receive a response even with escalation.

What business problems are you solving with the product? What benefits have you realized?

We are a distributor so we use the system to help us keep track of everything involved with that. We have seen streamlined processes with P21 and adding on things like document imaging and EDI.

Epicor ERP review by Dawn F.
Dawn F.
Validated Reviewer
Review Source

"Epicor vs JD Edwards"

What do you like best?

One of the things I like about Epicor is that it brings our company into modern times. I feel that JD Edwards is an extremely antiquated system that does provide adequate or consistent accurate results.

What do you dislike?

One of the biggest things is that this system is quite difficult to implement. The trainers have not done an effective job of explaining features, which makes it challenging to work in the test environment. I think the system has its good points and bad, but I only have JD Edwards to compare Epicor; therefore, I feel it is an unfair question.

What business problems are you solving with the product? What benefits have you realized?

Epicor is going to replace our antiquated JD Edwards and bring our company up to date. The only benefit so far is that it is Windows based.

Epicor ERP review by Erick S.
Erick S.
Validated Reviewer
Verified Current User
Review Source

"Great product, mid to upper tier support are amazing, first tier support not so much"

What do you like best?

Their ERP solution is top-notch. When you get to upper tier support, they know their stuff.

What do you dislike?

First few tiers of support don't always understand the request, and those can stall until it escalates to someone that understands.

Recommendations to others considering the product

It is worth a look - when considering the price, remember that you get what you pay for!

What business problems are you solving with the product? What benefits have you realized?

Great solution for all things ERP. Established product integrates well with our warehouse management system, CRM system, and B2B site.

Epicor ERP review by Carl  E.
Carl E.
Validated Reviewer
Verified Current User
Review Source

"Production Manager"

What do you like best?

I like the ease of transition throughout the system.

What do you dislike?

Our out of the box package contained the basics. The extra costly module add-on were out of reach.

What business problems are you solving with the product? What benefits have you realized?

With hundreds' of customer orders that require jobs to build and subsequent sub-components to purchase or manufacture, would not have been possible using our former ERP system. Epicor Vantage has allowed us to achieve our goals of maintaining our customer needs by giving us the visibility we to ride the waive.

Epicor ERP review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"An excellent all-round ERP system with an exciting future."

What do you like best?

The product roadmap, the pace and number of new features each year, the ability to work closely and directly with Epicor. The business logic layer and tairlorability is fantastic. It can also be managed by a modestly sized IT team.

What do you dislike?

There are still some gaps in country localisations and standard reporting formats could be better.

Recommendations to others considering the product

The cost of ownership is excellent and functionality is rich. The flexibility for building business logic in the application is very good.

What business problems are you solving with the product? What benefits have you realized?

We're solving a wide range of business problems - multi-currency, multibook and statuatory financials, sales order process automation as well as EDI integration, a rich database for improved reporting and analysis, business scalability without significant headcount increases.

Epicor ERP review by Scott W.
Scott W.
Validated Reviewer
Review Source

"ERP system that creates a few headaches"

What do you like best?

Depending how the system is rolled out, Epicor will give more data access and uploading capabilities through BAQ (Queries) and DMT (Data Uploader), these utilities are easy to use for a fairly basic user.

What do you dislike?

System requires a business to know its strengths and weaknesses to accomplish the goals for this program , specing the system may be a make or break for what you get out of it. The technical skills of your company will be exposed which may lead to paying for large amounts of consultant time.

What business problems are you solving with the product? What benefits have you realized?

Keeping all our data in the same system has helped to create more structure in our business. Financials linked with manufacturing allows purchasing and paying with same system, hard to implement, but worth the time.

Epicor ERP review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Epicor is an outdated clunk of a machine."

What do you like best?

Epicor has a lot of reports that other ERP's either don't have or don't come standard. Backorder reports are the most helpful.

What do you dislike?

Everything else. The sales order entry page is so clunky and weird nothing really makes sense. A good ERP should be able to be figured out by playing around and working with it even if you don't have that good of training. Even after having training on Epicor I was still lost using most things. The version of Epicor that we used was not cloud-based. so we had to install it on a dedicated computer. This was difficult as we have a few off-site employees who are not that tech savvy so walking them through how to install it and make any changes was quite difficult.

Recommendations to others considering the product

Do not do it. Get a cloud-based ERP like Acumatica. Epicor is outdated and clunky. getting something streamline and browser-based!

What business problems are you solving with the product? What benefits have you realized?

We quit using Epicor because it was so unusable, about a year ago. So currently we are solving no problems with Epicor

Epicor ERP review by Lee D.
Lee D.
Validated Reviewer
Verified Current User
Review Source

"Software support is bad and you can't talk to anyone for help."

What do you like best?

Sales Order is the best part of the system.

What do you dislike?

1. No payroll

2. Can't get inventory valuation to match the GL.

3. Checking reconsecration is a bad program.

4. Software support is terrible and they can't speak English, if they answer the phone.

5. Can't get the balance sheet to work automatically. Must be manually monitor, between branches.

6. The system is becoming buggy.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Accounting and invoicing.

Epicor ERP review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Epicor ERP"

What do you like best?

I love the flexibility of the system, because Epicor is built on a SOA (Service Oriented Architecture) it allows great flexibility to change how the system behaves and adapts to your requirements.

Not only is the ERP a very completely system, but it doubles as a platform that you can expand and modify to suit all your business needs.

What do you dislike?

Performance can be a bit of a disappointment, it is a rather large system so performance is not expected to be "GREAT", but at times the responsiveness seems slower than it should be,

Recommendations to others considering the product

Consider the platform requirements and always over shoot the hardware requirements to improve peroformace

What business problems are you solving with the product? What benefits have you realized?

As a complete ERP system geared towards the manufacturing space it allows you to easily track your orders, jobs, invoices, from Sale to Cash all the way through. Their MRP Process allows for automatically replenishing dwindling stock and accounting for upcoming order requirements.

The technology stack of Epicor is also very impressive with their web interface and the different mobile applications available.

Epicor ERP review by User
User
Validated Reviewer
Verified Current User
Review Source

"A good SAP alternatice "

What do you like best?

Epicore is really good in cross-departmental work and that it shows Information, services and social media in the appropriate context on any device and at any time. I also really like that it reduces the cost and complexity of business processes because it is 100 percent Microsoft-based.

What do you dislike?

SAP is the only ERP system that truely masters Export which contatins Exporting with pro forma invoice, registration of the export via ATLAS, integration of a logistics agent and shipping notification to the customer via the Internet.

Recommendations to others considering the product

Really good for all production companies.

What business problems are you solving with the product? What benefits have you realized?

The production, incorporating a prolonged workbench, is a powerful control for Epicor and requires no more effort than absolutely necessary. The synchronous booking of the goods receipt and the finished message was also effortless with the integrated BDE. The value posting of the goods movements (this is "Work in progress" WIP) runs in the background.

Epicor ERP review by User in Building Materials
User in Building Materials
Validated Reviewer
Verified Current User
Review Source

"BisTrack PowerUser for 4 years"

What do you like best?

Very flexible highly customizable platform

What do you dislike?

Support can be hard to work with at times.

Recommendations to others considering the product

Take your time implementing. We implemented on a 6 month schedule and the more time you can take to make sure everything is set up the way you want it before you go live the smoother the transition would be. We hurried ours and are back to doing a lot of clean up 4 years later that should have been done from the get go.

What business problems are you solving with the product? What benefits have you realized?

Reporting capabilities are very extensive. Slowly but surely we keep implementing new areas of focus to improve everything from our inventory management to customer relations.

Epicor ERP review by Tom W.
Tom W.
Validated Reviewer
Review Source

"Easy to use, powerful when needed"

What do you like best?

The ability to customize screens, reports and dashboards makes data easy to collect and disseminate.

What do you dislike?

We encounter issues with purchase order suggestions generated from MRP jobs that make it necessary to manually sift through orders.

What business problems are you solving with the product? What benefits have you realized?

We have been able to respond to customer demand and provide insightful feedback to them quickly. We have been able to reduce WIP and on hand material by placing smarter POs

Epicor ERP review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"Expansive / Complex"

What do you like best?

Modern dashboard with quick access to trackers and entry screens

What do you dislike?

Small functionality issues, pretty easy to misuse. We troubleshoot our own problems with an inside employee.

Recommendations to others considering the product

Really make sure everyone on their side and yours have a perfectly clear picture of how you'll use each feature. Initial clarity is everything, or you risk never getting it quite right.

What business problems are you solving with the product? What benefits have you realized?

Customizable reporting seems somewhat flexible, but requires inside knowledge. Not intuitive enough for the average user, but once set up we have access to margin analysis and quick lists like bills of material and where certain items are used.

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Review Source

"Overall assessment"

What do you like best?

We have been with Epicor over 20 years on various software platforms. Current platform is P21 and overall are very satisfied with the product. Strength areas - technical support. Rob Covello is excellent. Only concern is the department seems understaffed so he is hard to get a hold of.

What do you dislike?

Areas of weakness - software support and certain functionality associated with assemblies. Software support seems to be increasing staff with individuals who are difficult to understand and don't seem to understand functionality of software as well as level one support people did in the past. Assembly functionality is just somewhat limiting as it relates to our business but we make it work.

What business problems are you solving with the product? What benefits have you realized?

Overall it's a very good business software handling all aspects of running a business - order taking through financial statements.

Epicor ERP review by Jesse K.
Jesse K.
Validated Reviewer
Verified Current User
Review Source

"TERRIBLE"

What do you like best?

Nothing about this was functional when installed by Epicor.

What do you dislike?

Everything from our previous ERP software allowed printing of jobs, backlogs, etc automatically. Since my company moved to Epicor, everything, and I mean EVERYTHING, had to be done manually. Need to transfer something from inventory to be sold to the customer? Let's move the part to 5 different bins before we can even count it as 'sold'. This would take 30 minutes per part.

Recommendations to others considering the product

Turn around and run. Do not look back. Look elsewhere

What business problems are you solving with the product? What benefits have you realized?

Bring synergy to each department of the company, however, what they were sold is not the product they received.

Epicor ERP review by Administrator in Food Production
Administrator in Food Production
Validated Reviewer
Verified Current User
Review Source

"Highly Customizable One size fits most."

What do you like best?

The ability to customize the system and expand functionality as we grow. Feel I will be abel to grow with this system for years through fairly basic custimzation.

What do you dislike?

Can be challenging to setup, the one size fits most model means there are a lot of configuration options to make it do what you want.

Recommendations to others considering the product

Learning how to customize the system in house will pay off over time. Consulting can be very expensive and no consultant can know your business as well as you do.

What business problems are you solving with the product? What benefits have you realized?

Linked all departments of the business into one system allowing quick flow of information throughout the organization.

Epicor ERP review by Don J.
Don J.
Validated Reviewer
Verified Current User
Review Source

"Excellent Management Tool"

What do you like best?

Ability to customize the screens and actions to suit our company needs.

What do you dislike?

The lower tier support can sometimes be challenging

What business problems are you solving with the product? What benefits have you realized?

We track from quote to invoice. Our financial department and upper management rely heavily on the data collected via Epicor ERP. The data is priceless!

Epicor ERP review by <span ue="safe-name" data-safe-name-id="6ca8139a-21c5-4781-a394-dc2f7849bf1d">Morticia J.</span>
Morticia J.
Validated Reviewer
Verified Current User
Review Source
" itemprop="name" />

"It is pretty good software depending on what you expect from it."

What do you like best?

The friendliness of program on certain aspects of it.

What do you dislike?

Different departments can't be in certain aspects of the program at the same time. Which it makes it difficult if Accounting and Shipping are trying to get & information on one customer account at the same time.

Recommendations to others considering the product

It's really a good for Manufacturers.

What business problems are you solving with the product? What benefits have you realized?

Communication with other departments in the organization

Epicor ERP review by Alyssa B.
Alyssa B.
Validated Reviewer
Verified Current User
Review Source

"I only know a couple things"

What do you like best?

In the recent update I like the way that I can recall the numbers I entered and easily change and fix mistakes.

What do you dislike?

There's a lot to it and I use it for so little. I have my few shortcuts for the things I use.

What business problems are you solving with the product? What benefits have you realized?

We are slowly adding more features. Non users can now look up specific items, which has been really great.

Epicor ERP review by Ephraim F.
Ephraim F.
Validated Reviewer
Verified Current User
Review Source

"Epicor 10 meets our expectations"

What do you like best?

We started with epicor because of their extensive configurator capabilities that only got better in Ver 10

What do you dislike?

At times the system will get slow and will only be resolved by restarting the appserver

What business problems are you solving with the product? What benefits have you realized?

We have complete control over our flow from Quote to order to scheduling till invoicing

Also the inventory control is working well for us

Epicor ERP review by Administrator in Industrial Automation
Administrator in Industrial Automation
Validated Reviewer
Verified Current User
Review Source

"Everything for manufacturing"

What do you like best?

Now that Epicor leverages the full capabilities of Microsoft SQL and IIS, Speed is good for users to get things done quickly. Easy to update to a newer releases with minimum downtime.

What do you dislike?

Delays from support have improved in the last few years but at times it takes days for support to contact you on a submitted case and sometimes weeks to resolve.

Recommendations to others considering the product

Start simple, avoid a lot of customization to start.

What business problems are you solving with the product? What benefits have you realized?

With the easy reporting tools and visibility in Epicor, management knows what's going on currently, rather than find out days or weeks later.

Epicor ERP review by Executive Sponsor in Industrial Automation
Executive Sponsor in Industrial Automation
Validated Reviewer
Verified Current User
Review Source

"Currently in Implementatkion"

What do you like best?

Epicor has been instrumental in supporting our team as we move out of the green screen world into a state of the art distribution EPR capable of scaling with our Growth Strategy

What do you dislike?

The business requirements process could have been a little better on both sides

Recommendations to others considering the product

Spend considerable time in Due DIligence to insure your expectations are met.

What business problems are you solving with the product? What benefits have you realized?

Numerous benefits - Efficiency, Scalability, Adaptability to our solutions portfolio, Data mining capabilities, Sales Use Tax liability, Retail Sales capabilities, Ease of training new hires, the list is too great to cover in this limited space.

Epicor ERP review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source

"Easy to Use"

What do you like best?

I like the ease of operation. The lookup features are great as well. Including the report writer.

What do you dislike?

I dislike not being able to "toggle" between screens. It's difficult to get used to that part of it.

Recommendations to others considering the product

Document everything from training, to implementation and back to training while you have people and support helping you.

What business problems are you solving with the product? What benefits have you realized?

We are solving accuracy issues, efficiency problems and inventory maintenance. I think the biggest benefit they have realized is the quickness that everything gets compiled and completed. It also helps us keep track of our ordering and needs.

Epicor ERP review by Jerry R.
Jerry R.
Validated Reviewer
Verified Current User
Review Source

"Epicor Covers all the Bases"

What do you like best?

Epicor covers all the major operations for the company and offers methods customization and for automating data input.

What do you dislike?

Doesn't offer approved EDI system for our primary customer (Honda)

Recommendations to others considering the product

Covers all the bases

What business problems are you solving with the product? What benefits have you realized?

Covers all business basic operations from Financial Accounting, to Purchasing/Receiving, BOMs, production etc.

Epicor ERP review by User in Wholesale
User in Wholesale
Validated Reviewer
Review Source

"Great functionality. Perfect fit for our business."

What do you like best?

The system is very robust and offers a very wide range of functions that meet our business needs.

What do you dislike?

Our account rep doesn't get directly involved when we speak with him but sends us in the direction of the functional areas. When we get to the functional areas there seems to be no sense of urgency or real interest in solving our problems. We get a lot of.....look at the database of solutions. We do not have an IT department. Epicor does not seem to be interested in helping us deal with our issues. They are very difficult for our 3rd party IT service provider to deal with....very strange.

Recommendations to others considering the product

Focus of their commitment to provide support

What business problems are you solving with the product? What benefits have you realized?

Great for multiple methods of pricing. Great reports. Great for rebates.

Epicor ERP review by Bill L.
Bill L.
Validated Reviewer
Verified Current User
Review Source

"Robust ERP"

What do you like best?

More control over our current ERP system, we are still implementing)

What do you dislike?

Support, at times, is slow at responding to high to medium priority issues, it takes a few emails back and forth before they understand our problem.

Recommendations to others considering the product

Do not use a 3rd party, use Epicor personnel

What business problems are you solving with the product? What benefits have you realized?

More accurate information

Epicor ERP review by Derek D.
Derek D.
Validated Reviewer
Review Source

"A very affordable ERP Solution"

What do you like best?

Epicor ERP is adaptable to fit nearly every business type. It is customizable and has nearly limitless possibilites.

What do you dislike?

They only hiccup I have really had with Epicor is their customer service and the support system. Sometimes whenan issue arises it take longer than ideal to reach a rep who has the solution.

What business problems are you solving with the product? What benefits have you realized?

There really haven't been any major problems, all issues have been corrected, tho maybe not as timely as I would want. As far as benefits, Epicor is great for reports, tracking and taxes.

Epicor ERP review by Kari P.
Kari P.
Validated Reviewer
Review Source

"Spicer Reviewnd recent places"

What do you like best?

Ease of use for most parts of the system, over all functionality and the new home page allowing for favorites and recent places.

What do you dislike?

Scheduling is cumbersome and hard to use, projects and especially field service modules need a bit more work.

What business problems are you solving with the product? What benefits have you realized?

Jas greatly improved our quoting processes and overall processes with the business. The ability to ties Epicor to other programs such as SharePoint and Outlook has been amazing.

Epicor ERP review by Joseph L.
Joseph L.
Validated Reviewer
Review Source

"Having Second Thoughts On 10.0.700"

What do you like best?

We came to Epicor 10 after being on Epicor Vista 4.41 for many years. There was a lot of excitement as Vista had begun to become extremely slow.

Moving to Epicor, we have seen a huge boost in speed and we like that.

What do you dislike?

While there's a lot we were excited for Epicor ERP, we found those hopes to be quickly dashed.

10.0.700 is full of bugs. Bugs that Epicor support was not willing to fix due to them being considered cosmetic (lines running together on quote forms) or issues that happened to customized forms after applying a fix.

Recommendations to others considering the product

Be careful and know what you need before going to Epicor ERP. Support is lacking and they want to charge for everything.

What business problems are you solving with the product? What benefits have you realized?

By moving to Epicor ERP, we were hoping to gain considerable speed in processing orders and jobs. We have seen this benefit realized.

Epicor ERP review by Linda D.
Linda D.
Validated Reviewer
Verified Current User
Review Source

"One stop shop for my staffing needs"

What do you like best?

The customizability and how easy it to use.

What do you dislike?

There are a lot of text on each page with small fonts.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of our nationwide staffing. This allows me to look up any team and see the current metrics. I use it 10-15 times a day.

Epicor ERP review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Epicor was not the most user friendly accounting software I have ever used"

What do you like best?

Epicor had a good accounts payable module. It allowed for reconcilement by batches.

What do you dislike?

Epicor was not cloud based, at the time I used it in my previous job. It was too cumbersome to generate reports, multi currency conversion was not possible. Maintaining multiple sets of books, consolidated financial statements was extremely difficult.

Recommendations to others considering the product

I would not recommend Epicor ERP. Our finance team had a very tough time with its user interface, and the lack of good technical support.

What business problems are you solving with the product? What benefits have you realized?

We tried to have a better accounting ERP solution than Quickbooks. However Epicor failed to provide the necessary benefits we were looking for. After we got acquired by parent company outside of the US, consolidated financial statements was just not possible.

Epicor ERP review by Sun D.
Sun D.
Validated Reviewer
Review Source

"Works OK if you use the product right out of the box"

What do you like best?

This software can be cost effective if you use their software without any modifications. They seem to continue to update the software on a regular cadence.

What do you dislike?

The software is fairly slow. It's also fairly dated in terms of look and feel. The latest version was supposed to be faster, but it's actually slower for us.

Recommendations to others considering the product

Look at the total cost of the product. You may get a low quote to implement, but it takes a lot more money to get fully installed.

What business problems are you solving with the product? What benefits have you realized?

We were trying to replace our dated ERP software.

Epicor ERP review by Jillian H.
Jillian H.
Validated Reviewer
Verified Current User
Review Source

"Epicor"

What do you like best?

I use epicor for time tracking. I do like how you can set up favorites so it cuts down the time it takes to enter in time.

What do you dislike?

it doesn't seem to want to open on google chrome.

What business problems are you solving with the product? What benefits have you realized?

i am able to pull my own reports and check the time i've tracked through out the year.

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Comprehensive software package"

What do you like best?

It is based on Windows, so is somewhat intuitive to move through the programs.

What do you dislike?

It is so comprehensive, that it takes a long time to really know how things work or if you are set up properly for growth.

Recommendations to others considering the product

Pay a lot of attention to setup.

What business problems are you solving with the product? What benefits have you realized?

Getting everything into one software was good for us. We were using three software packages when we switched to this.

Epicor ERP review by Donald B.
Donald B.
Validated Reviewer
Verified Current User
Review Source

"One of the most robust and flexible ERP Systems on the market."

What do you like best?

A very adaptable system to almost any retail or manufacturing environment.

What do you dislike?

Sometimes not enough restrictions on processes.

Recommendations to others considering the product

Service, Support, and Functionality

What business problems are you solving with the product? What benefits have you realized?

E Commerce platforms. Using ECC with a Magento platform has given our website new promise!

Epicor ERP review by Armando M.
Armando M.
Validated Reviewer
Verified Current User
Review Source

"It's a great product nad friendly application "

What do you like best?

The technical support, always help me...

What do you dislike?

At this time, anything, they always help

Recommendations to others considering the product

It'a a great ERP

What business problems are you solving with the product? What benefits have you realized?

We resolved the CFD for Mexico and the benefit was that we could created invoices for out customers

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Review Source

"Great ERP System"

What do you like best?

I like best the ease of customization. You can create dashboards very quickly and they are real time information.

What do you dislike?

The reporting could be better. It can be hard to find information at first.

Recommendations to others considering the product

I would make sure you take plenty of time for implementation. Also make sure your company has clear procedures before you start any implementation. Keep an open mind and listen to your resources. I would visit current customers and see how they are using the software.

What business problems are you solving with the product? What benefits have you realized?

We were having many issues with our old ERP system. Epicor is helping us get better costs, better tracking of production, and reliable data.

Epicor ERP review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Effective but problematic"

What do you like best?

the basic functions were easy to use and it allowed for permissions in order to keep segregation of duties in tact.

What do you dislike?

Issues when multiple people posted entries at the same time. had to clear and reboot the system

Recommendations to others considering the product

The company I worked for did a lot of customization to the program rather than using a prebuilt product from the company. Just be prepared for the worst as with any system and try to have pre thought out solutions in case something goes wrong.

What business problems are you solving with the product? What benefits have you realized?

ERP system helps keep track of more data than just a typical database

Epicor ERP review by Mac G.
Mac G.
Validated Reviewer
Verified Current User
Review Source

"Excellent customization potiental"

What do you like best?

How much can be customized and how easy it is to implement.

What do you dislike?

The learning curve is really high. No training for Ep9

What business problems are you solving with the product? What benefits have you realized?

Manufacturing processes, allows all business units to work together

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"ERP Manager"

What do you like best?

What I like best about Epicor is the ability to customize and or use BPMs to validate data or prevent users from doing the wrong thing.

What do you dislike?

Support can take a long time, and sometimes with no resolution.

What business problems are you solving with the product? What benefits have you realized?

We use Epicor for all of our operations, except CRM. The value of having all of the data within one software system is priceless.

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Review Source

"Overall good, lacking in details"

What do you like best?

We recently upgraded from Epicor 9 to 10, and they fixed a lot of the bugs that were in 9; such as, the print server going down at least once a week.

What do you dislike?

They fixed a lot of the bugs from 9 in 10, but then it wound up having a lot of little things that are not quite right. Big picture, the program is good and works, but they kind of slipped on the details.

What business problems are you solving with the product? What benefits have you realized?

Much better tracking of the materials and labor, so we can understand why our costs are so high or low.

Epicor ERP review by Sanjay A.
Sanjay A.
Validated Reviewer
Review Source

"Need more functionality"

What do you like best?

the amount of information that is easily accessible through the various screens

What do you dislike?

the interface is dated and needs to be updated

Recommendations to others considering the product

Make sure it integrates well with any other programs that you are using on a day to day basis.

What business problems are you solving with the product? What benefits have you realized?

problems integrating it with our CRM system to make the information mirror into the CRM

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great technology, Flexable, and Scalable."

What do you like best?

Technology and customizability. SDK is awesome. DMT is the a GREAT tool to automate some of the business processes with great performance and reliability.

What do you dislike?

Performance of some areas/modules. Some modules (e.g., QA, RMA) are lack of required functionalities to support business.

Recommendations to others considering the product

Make sure you have a good technical developer in your team.

What business problems are you solving with the product? What benefits have you realized?

Rental Pool Asset/Managing Inventory.

Epicor ERP review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

We have a small business <100 people and use Epicor for everything from clocking people in and out to managing our daily schedule. It is very user friendly and support is easy to get.

What do you dislike?

There are a few features we would like it to have such as better shortage reports.

What business problems are you solving with the product? What benefits have you realized?

Managing all our companies needs with one application.

Epicor ERP review by Felicia R.
Felicia R.
Validated Reviewer
Review Source

"Organized"

What do you like best?

I like how it helps you organize your time at work and how much time you can take off and what days you have off.

What do you dislike?

I dislike the fact that when I clock in it gives it an extra minute ahead. Makes things confusing sometimes

What business problems are you solving with the product? What benefits have you realized?

Keeping everyone organized and helping people be accountable on getting to or back to work on time.

Epicor ERP review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Review Source

"Productive work, just system errors"

What do you like best?

I like the fact that elixir creates a productive work environment for the retail store I work at. It makes the process a lot smoother and quicker to accomplish tasks.

What do you dislike?

The major thing for my company was that when we transitioned to another system, epicor did not transfer with the old processes. We liked the way things were done with epicor and wanted to keep it, but it is not compatible with all new systems that retailers are using.

What business problems are you solving with the product? What benefits have you realized?

We were processing damages, transfers, and different send outs with epicor.

Epicor ERP review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Review Source

"Comprehensive and feature rich ERP solution"

What do you like best?

The ability to integrate all facets of our business under one software suite

What do you dislike?

True customization requires some level of expertise in programming or a third party consulation

Recommendations to others considering the product

Test, test, and test again. Make sure you use the software in a real-world manner to determine workflow and potential customization costs. We were told the software could do most anything that we would want, but we weren't aware that most of those would come at a cost in customizations or additional add-on modules.

What business problems are you solving with the product? What benefits have you realized?

Efficiency in identifying dead stock and wasteful purchasing; preventing shrink; advanced demand forecasting

Epicor ERP review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

The system is set up very logically. You can get to the same task a variety of ways depending on how you are researching or the task at hand.

What do you dislike?

In can be overwhelming when you first use the program as you can follow so many paths, but it really does become very simple once you learn it.

Recommendations to others considering the product

Check it out! Get the full demo from the company and find how many custom reports you can add. It really has served us well

What business problems are you solving with the product? What benefits have you realized?

Currently using for a/r, a/p, cash application

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Review Source

"Epicor Is a good fit at LARM"

What do you like best?

Most of the time your personnel are informative, listen and are courteous

What do you dislike?

Whenever I get forwarded to Tier 2, it takes way too long to get a response. I have to keep calling back to escalate the call and recently I had to contact my sales person to get the manager's contact info because Epicare would not transfer me to the manager (they saidd they were on the phone with another customer)

What business problems are you solving with the product? What benefits have you realized?

Eagle for windows, Advanced receiving and general everyday coordination to keep the POS working.

Epicor ERP review by Bowie H.
Bowie H.
Validated Reviewer
Verified Current User
Review Source

"Using Epicor on a daily basis and could use some improvements"

What do you like best?

Self explanatory, can navigate easily within the software, can build and customize own reports within a valid time range, bulk uploads

What do you dislike?

inefficient, outdated, too slow, not user-friendly enough

What business problems are you solving with the product? What benefits have you realized?

using software to create and edit purchase orders. Benefits are it's organized and easy to bulk upload

Epicor ERP review by Amber T.
Amber T.
Validated Reviewer
Review Source

"Basic but good"

What do you like best?

It’s simple to use. Easy to back track your orders and easy to keep up with what orders have been received.

What do you dislike?

The training . It’s long and unecessary. Most of the lessons don’t apply to the job title you’re performing.

What business problems are you solving with the product? What benefits have you realized?

Inventory, cost effectiveness. Keeps profit front and center

Epicor ERP review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Bloated and terrible UI"

What do you like best?

Epicor has the ability to store a lot of information through the backend SQL database. It's customizable to a certain extent as well.

What do you dislike?

It's bloated and slow. The interface leaves a lot to be desired and needs a makeover.

What business problems are you solving with the product? What benefits have you realized?

Storing of customer data so support can access systems

Epicor ERP review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Verified Current User
Review Source

"Epicor Evaluation"

What do you like best?

I like the way you can customize the software to meet your needs.

What do you dislike?

Sometimes there are limited resources available to help us implement the software

Recommendations to others considering the product

We work in a configure to order environment, and our processes work very well with EPICOR

What business problems are you solving with the product? What benefits have you realized?

It is our primary ERP.

Epicor ERP review by User in Plastics
User in Plastics
Validated Reviewer
Review Source

"Gets better as you go"

What do you like best?

Has lots of capabilities. The "tracker" modules are a nice bonus.

What do you dislike?

The "Batch" process was clunky. Other bugs were found that took them nearly a year to fix.

Recommendations to others considering the product

If you're using multi-site settings, be careful! Support is terrible.

What business problems are you solving with the product? What benefits have you realized?

Tracking of production orders, scheduling, shipping

Epicor ERP review by User in Machinery
User in Machinery
Validated Reviewer
Verified Current User
Review Source

"Outdated and slow"

What do you like best?

Ties in well to our materials management and allows the ability to easily track projects in terms of cost obtained and dispersed.

What do you dislike?

outdated and slow. Several steps to get to final destination. Information gathered not organized well.

What business problems are you solving with the product? What benefits have you realized?

Organizes current leads and opportunities and keeps up with where each one is at in sales process.

Epicor ERP review by Hugh S.
Hugh S.
Validated Reviewer
Review Source

"Ok but could be easier to use"

What do you like best?

Functionality is good; lots of useful features which other ERPs just don't have anything like

What do you dislike?

It is fairly complex to use, which means it is quite a nightmare to train new staff on

Recommendations to others considering the product

Don't rush - look at lots of options

What business problems are you solving with the product? What benefits have you realized?

We're finding that we have a better grip on day to day dealings with customers

Epicor ERP review by User in Wholesale
User in Wholesale
Validated Reviewer
Review Source

"Learning as I go "

What do you like best?

If it wasn't for our company using yammer to share our knowledge we would all be lost. There is so much to share and learn just from sales alone. We have mini video training guides to help figure out how to do things. Most locations only use part of the program.

What do you dislike?

It's old school... no mouse or pos reminds me of tiny term

Recommendations to others considering the product

None at this time

What business problems are you solving with the product? What benefits have you realized?

Not sure I just use this program to so sales

Epicor ERP review by Internal Consultant in Aviation & Aerospace
Internal Consultant in Aviation & Aerospace
Validated Reviewer
Verified Current User
Review Source

"Epicor ERP 10 Evangelist"

What do you like best?

Customizability and user defined fields and tables

What do you dislike?

Blue & grey color scheme is really hard to read. Complexity for simple environments.

Recommendations to others considering the product

Know your business and processes well and have rock solid upper management support.

What business problems are you solving with the product? What benefits have you realized?

Management and costing of jobs as well as massive purchasing requirements.

Epicor ERP review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great performance at Herramental Monterrey"

What do you like best?

Easy to customize and integrate business processes. New interface fast and reliable

What do you dislike?

Lack of Batch updates available for end users.

Recommendations to others considering the product

Ease of use, easy customization, fully integrated to MSSQLServer.

What business problems are you solving with the product? What benefits have you realized?

Warehouse Management, Customer Services Management, CRM

Epicor ERP review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Epicor/Bistrack Review"

What do you like best?

Everything, very easy to use and has simplified our business processes tremendously.

What do you dislike?

Not much. Small tweaks that could be made.

Recommendations to others considering the product

Use it, you won't regret it.

What business problems are you solving with the product? What benefits have you realized?

Customer satisfaction has improved. Process flow is improved. Visability has improved.

Epicor ERP review by User in Wholesale
User in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Epicor Eclipse Review"

What do you like best?

It's very stable, and feature rich. We are able to do everything that we need to run our business effectively.

What do you dislike?

They have moved most of the support to India.

What business problems are you solving with the product? What benefits have you realized?

We run our entire operation from Eclipse.

Epicor ERP review by Holly S.
Holly S.
Validated Reviewer
Review Source

"Excellent Product"

What do you like best?

We have been use Epicor in our business for about 6 years now and have zero issues with it. I use it daily and love it.

What do you dislike?

Reporting functions could be a little better.

What business problems are you solving with the product? What benefits have you realized?

Have had great success in the inventory management.

Epicor ERP review by Alexandria H.
Alexandria H.
Validated Reviewer
Review Source

"Epicor Review"

What do you like best?

That you can specify transaction details to search by (e.g. Item voids, returns).

What do you dislike?

The format in which transactions appear is difficult to read.

What business problems are you solving with the product? What benefits have you realized?

We are solving theft and fraud issues stemming from retail outlets. It is beneficial in helping us narrow down types of transactions to analyze.

Epicor ERP review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"IT Manager"

What do you like best?

The flexibility of the system to meet the business processes.

What do you dislike?

The service side of Epicor. We have been satisfied with the product but have really struggled with finding knowledgeable service to help us as we grow our business.

What business problems are you solving with the product? What benefits have you realized?

We have a need for lot tracking to the field that has been really hard to solve with Epicor. We are now starting to look at add-on products.

Epicor ERP review by Industry Analyst / Tech Writer in Medical Devices
Industry Analyst / Tech Writer in Medical Devices
Validated Reviewer
Review Source

"Epicor is a strong ERP solution that fits the needs of small to mid sized companies."

What do you like best?

Epicor handles inventory, orders, and GL accounting transactions well.

What do you dislike?

Epicor is difficult to modify and often leaves us getting a quote for a custom solution to solve some complex problems.

Recommendations to others considering the product

Their support is not always the most responsive, but stay diligent and you can often get problems solved.

What business problems are you solving with the product? What benefits have you realized?

Utilizing an ERP is essential to keep track of customers, orders, and inventory across multiple warehouses.

Epicor ERP review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"Epicor ERP is a great system for project-based companies"

What do you like best?

Epicor contains modules for most all areas of a company from project management, bid submission, time tracking, payroll, accounting and finance, inventory management, and many others.

What do you dislike?

Epicor has a pretty big learning curve associated with it before a company can get up and running.

What business problems are you solving with the product? What benefits have you realized?

Epicor is replacing many in-house created access and SQL applications. It will allow our companies to pass data and collaborate more easily.

Epicor ERP review by Administrator in Plastics
Administrator in Plastics
Validated Reviewer
Review Source

"They don’t make them like they used to"

What do you like best?

It has great features to make workflow easy. User friendly interface. Wide range of customization.

What do you dislike?

It’s slower. Cloud environments are slow. Epicor tells me that Vantage 6.1 was there fastest product, which is over 15years old. That doesn’t seem right.

Recommendations to others considering the product

Now is not a good time for a cloud environment. However technology may change in the future

What business problems are you solving with the product? What benefits have you realized?

Job scheduling.

Epicor ERP review by User
User
Validated Reviewer
Verified Current User
Review Source

"Review of Epicor ERP"

What do you like best?

The user interface and plenty of features within Solar application.

What do you dislike?

User support can be better. Oftentimes the wait time for issue resolution is too long.

What business problems are you solving with the product? What benefits have you realized?

Order processing and inventory control

Epicor ERP review by Ashley K.
Ashley K.
Validated Reviewer
Review Source

"I had a pretty good overall experience "

What do you like best?

It was easy to use and made life a lot easier

What do you dislike?

I didn't use it all the time but I never had huge issues

What business problems are you solving with the product? What benefits have you realized?

Helped keep track of upstairs stock flow

Epicor ERP review by Administrator
Administrator
Validated Reviewer
Review Source

"Using Manfact in Manufacturing"

What do you like best?

I like that you can customize reports to be used for exactly what you are looking for.

What do you dislike?

How outdated the system is to use and how you need to contact support for every new report that needs to be used. Also I do not like the format that the reports come out as, very hard to understand especially for customers.

What business problems are you solving with the product? What benefits have you realized?

Not many.

Epicor ERP review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Epicor not a good program"

What do you like best?

Nothing, the program is clunky and is horrible for order processing and invoicing

What do you dislike?

Most everything. Nothing is smooth or intuitive.

Recommendations to others considering the product

Use a different system

What business problems are you solving with the product? What benefits have you realized?

No benefits

Epicor ERP review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Review Source

"Epicor ERP (CMS) works great in a manufacturing environment."

What do you like best?

Multiple interface options for our users, Java Based, TN5250 Green Screen, Production Manager for the shop floor, etc.

What do you dislike?

Paying for enhancements... but hey, that's how this type of product works, no matter the vendor.

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Inventory control, just in time shipping, quality management. Helps us to maintain a proper workflow, manage our inventory and quality issues and ensure on-time customer delivery.

Epicor ERP review by Executive Sponsor in Pharmaceuticals
Executive Sponsor in Pharmaceuticals
Validated Reviewer
Review Source

"I would not recommend this software"

What do you like best?

I liked the customizability of the interface to make your own view and dashboards

What do you dislike?

The service, support and capability of the software could not and never did meet our needs. I would not recommend this software for any organization that manages professional services in the field.

Recommendations to others considering the product

I cannot recommend this product

What business problems are you solving with the product? What benefits have you realized?

We could not get the software off the ground and past proof of concept

Epicor ERP review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Great ERP .. mediocre cloud host"

What do you like best?

Constant updates .. growing user community

What do you dislike?

Lack of good customer support , difficulty of 3rd party integration

What business problems are you solving with the product? What benefits have you realized?

Labor ROI, Reporting functionality,

Epicor ERP review by User in Luxury Goods & Jewelry
User in Luxury Goods & Jewelry
Validated Reviewer
Review Source

"Epicor"

What do you like best?

it was good to see stock pieces in my buy orders placed.

What do you dislike?

very manual and could not mass update. The orders all had to be done one at a time.

Recommendations to others considering the product

Just make more user friendly in updating multiple orders or styles at the same time

What business problems are you solving with the product? What benefits have you realized?

We used it in the retail world to track & manage stock

Epicor ERP review by Internal Consultant in Mining & Metals
Internal Consultant in Mining & Metals
Validated Reviewer
Review Source

"Have worked with Epicor for over ten years."

What do you like best?

Very complete ERP system that we definitely use it all the way from quote to cash.

What do you dislike?

Sometimes get frustrated with the cost of maintenance.

Recommendations to others considering the product

Epicor is definitely robust enough to do anything that needs done.

What business problems are you solving with the product? What benefits have you realized?

We can really keep on top of job costs and profit margins much better than anything else we used with Epicor.

Epicor ERP review by Internal Consultant in Professional Training & Coaching
Internal Consultant in Professional Training & Coaching
Validated Reviewer
Review Source

"Easy to administer and consult information immediately."

What do you like best?

The creation of dashboard to make specific queries.

What do you dislike?

The constant updates of the application.

Recommendations to others considering the product

Make improvements in the financial part regarding the fiscal requirements of our country (Mexico).

What business problems are you solving with the product? What benefits have you realized?

The presentation of financial information in a timely manner to the Investors Board and the review of processes in real time.

Epicor ERP review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"We have been using Epicor's P21 system for 12 years and it has helped make us more professional."

What do you like best?

The comprehensiveness of the program in covering all our business needs

What do you dislike?

Some of the modules and screens are not ideal for our niche industry, but we have developed customized workarounds.

What business problems are you solving with the product? What benefits have you realized?

Inventory management is a big one and we are working hard to implement Advanced Demand Forecasting into our processes.

Epicor ERP review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Great People to work with"

What do you like best?

Software is great, also when looking at issues Support is usually fast.

What do you dislike?

Not enough self though training from the vendor, most training or how to's come from other customers

What business problems are you solving with the product? What benefits have you realized?

Distribution from the Sales to the Shipping

From the purchasing to the Account

Pretty much runs the entire business.

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