Epicor ERP

Epicor ERP

(122)
3.5 out of 5 stars

Epicor ERP system is designed with Epicor TrueSOA for flexible global business management.

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Showing 122 Epicor ERP reviews
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Epicor ERP review by <span>Deb A.</span>
Deb A.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

6 months in and happy with our decision

What do you like best?

The ease of use has drastically reduced the training time required to bring new employees/users up to speed on how to use the system. It used to take 2 months minimum before new inside sales reps could enter orders or quotes on our old system, and it now takes less than 2 weeks to have them trained and using the system. Additionally, the availability of the data and ease of creating dashboards has given us much better tools to lead the business in real time.

What do you dislike?

Support has been a disappointment overall. Sometimes it takes days or weeks to get a response to a case. The elevation process is a bit of a joke, because all that does is change how it is coded and I've yet to see any true elevation happen. I would estimate 80% or more of our cases have been the result of bugs as we do a good job of troubleshooting on our end before submitting a case. Some of the bugs are pretty big deals with little or no work around, so that has been a struggle as well.

Recommendations to others considering the product

I think over all this is a very good product. Our biggest disappointment has been in dealing with Epicor corporate and their technical support. Epicor moves like an elephant meaning it takes forever to get anything done and often one piece doesn't know what the other is doing. Support takes too long to respond (days or weeks) to cases and often takes over a month for an answer or resolution. There have been many cases that were actual bugs that were previously reported and yet it takes 3 or more weeks for support to determine that what I reported is the same scenario. Also, their lack of online searching of errors or bugs leads to many cases that could have been self resolved if they would provide access to their support database.

What business problems are you solving with the product? What benefits have you realized?

Estimating has drastically improved from taking days to taking minutes. We have a much better picture of how we are doing in terms of sales and bookings daily and can make adjustments as needed instead of waiting for a month to be over before we know what has happened.

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Epicor ERP review by <span>Michael L.</span>
Michael L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Don't pinch pennies on ERP, if your organization moves forward with Epicor, you will regret it!

What do you like best?

You can customize reports easily, but they all look like windows 98.

What do you dislike?

My company has been using this software for 3 years now and I felt motivated enough to create this account on G2Crowd to get the message out that this software is terrible. It is as far away from user friendly, intuitive, and value-additive.

It is incredibly difficult to find the right menus to locate the bits and pieces of information you need and the user interface only makes the experience more painful. I've actually created VBA scripts in an excel doc to pull the data that our engineering team needs from our SQL server because the menus in Epicor are far from adequate. I know you can "fully customize" reports, but there are many limitations and shortfalls in Epicors reporting. In addition, it is a very slow system and I can accurately say that because we just upgraded to brand new servers and lag time for reports was not significantly improved.

STAY AWAY from this slightly less expensive (relatively) ERP solution.

Recommendations to others considering the product

Like I said in a previous section of this review, this product is far behind other ERP softwares in terms of overall user experience and ease of use. This is a glorified database with read write access. Yes it is customizable, but with that customizability come unnecessary complexity which leads to low organizational adoption. Gathering the data you need to make decisions should be fast, easy, and intuitive. Epicor is not. As a user for nearly 3 years now, don't waste you and your organizations time with Epicor.

What business problems are you solving with the product? What benefits have you realized?

I am a Manager of Product Development at a medical device contract manufacturer.

I have not seen any benefits from Epicor.

What ERP Systems solution do you use?

Thanks for letting us know!
Epicor ERP review by <span>Paul J.</span>
Paul J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Long time user, Recommend Epicor

What do you like best?

It is easy to get information out to analyze. Epicor is very flexible and can be used in many many industries. The customization tools do not require IT, as they are intuitive enough for tech savy people to do themselves

What do you dislike?

Being a large company, change and improvements take time.

Like at any company, the individual you get for support or consulting may be excellent or just ok. But, there are lots of Excellent employees at Epicor, and they are trying to do the right things to keep them satisfied.

Recommendations to others considering the product

Utilize consultants to help you implement to get the value out of the investment

What business problems are you solving with the product? What benefits have you realized?

Integration to Avalara sales tax software has enhanced our ability to be tax compliant.

Financial reporting with the XL Connect integration shortened our close.

We have increased our inventory control and balances with the production management tools.

We have significantly increased our accuracy of product costing, using standard epicor funtionality

Epicor ERP review by <span>Jack P.</span>
Jack P.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Managing Production with Epcior ERP

What do you like best?

Epicor is very easy to use, easy to learn, and has the BEST product Configurator on the market. So many ways to learn how to use Epicor, the training options that are available are just not available with other ERP systems.

What do you dislike?

If I had to pick something, I would have to pick the physical inventory process with Epicor is not as easy as I think it should be. SInce we use Phantom assemblies in the process, inventorying these parts is difficult, but we have a simple fix, so it is not that big of a deal.

Recommendations to others considering the product

Give it a look, Epicor has taken a huge step forward in the last 2 years, much more efficient now, easy to use and set up.

What business problems are you solving with the product? What benefits have you realized?

Able to cut out a great deal of double entry saving a lot of time in the process and more accuracy, this saves money for us.

Epicor ERP review by <span>Tom C.</span>
Tom C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

A strong contender of mid-size businesses

What do you like best?

Epicor is a highly customizable platform (like SAP), but actually works "out of the box" (unlike SAP). The system is strongly configured for manufacturing companies, particularly those with large inventories, diverse product bills of materials, and a need for lot traceability.

What do you dislike?

Epicor's support method often includes fixing your problem in the "next version." However, once the system is up and running, upgrading is a complex process as you really need to re-validate your procedures before upgrading. As such, you can end up with a problem that lingers as support prefers not to fix the current version, but push you forward.

Recommendations to others considering the product

Don't simply listen to a sales pitch, but ask for local companies that you can speak to about the product. Most of us are willing to demo how we use the product as well as talk about it's strengths and weaknesses.

What business problems are you solving with the product? What benefits have you realized?

Epicor is used to manage our entire system, including accounting, inventory, manufacturing, and sales. The system gives us tremendous visibility which has increased our profit margins.

Epicor ERP review by <span>Cesar Ulises E.</span>
Cesar Ulises E.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Beyond normality

What do you like best?

There are so many tools you can apply on your business model that you are able to cover almost every aspect.

What do you dislike?

The performance, depending on the version (E9), it's quite poor; and the only solution (like a root-total-solution) is to migrate, and though this process is normal in all companies (evolition) there are, also, considerations in the way that evolution takes place. Also (though it's not directly related to the ERP) the support model is way too far expensive, according to the provided service.

Recommendations to others considering the product

Be clear with your business model goals; you can not meet those if you don't have clarity on your process; though the software is quite flexible, it doesn't mean that you can go all the way (in your business cycle) applying root changes: your data, information, and further more, your decisions would have biases.

What business problems are you solving with the product? What benefits have you realized?

The integration of the whole business process becomes easiest if you can achieve, and assure, quality load information: you can have a wide vision of what is going on, so you can take quality decisions.

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