What do you like best?
You can customize reports easily, but they all look like windows 98.
What do you dislike?
My company has been using this software for 3 years now and I felt motivated enough to create this account on G2Crowd to get the message out that this software is terrible. It is as far away from user friendly, intuitive, and value-additive.
It is incredibly difficult to find the right menus to locate the bits and pieces of information you need and the user interface only makes the experience more painful. I've actually created VBA scripts in an excel doc to pull the data that our engineering team needs from our SQL server because the menus in Epicor are far from adequate. I know you can "fully customize" reports, but there are many limitations and shortfalls in Epicors reporting. In addition, it is a very slow system and I can accurately say that because we just upgraded to brand new servers and lag time for reports was not significantly improved.
STAY AWAY from this slightly less expensive (relatively) ERP solution.
Recommendations to others considering the product
Like I said in a previous section of this review, this product is far behind other ERP softwares in terms of overall user experience and ease of use. This is a glorified database with read write access. Yes it is customizable, but with that customizability come unnecessary complexity which leads to low organizational adoption. Gathering the data you need to make decisions should be fast, easy, and intuitive. Epicor is not. As a user for nearly 3 years now, don't waste you and your organizations time with Epicor.
What business problems are you solving with the product? What benefits have you realized?
I am a Manager of Product Development at a medical device contract manufacturer.
I have not seen any benefits from Epicor.