Epicor Prophet 21

Epicor Prophet 21

4.0
(25 reviews)

Prophet 21 offers warehouse solutions designed to enable users to adapt to changes in the marketplace and maintain their competitive advantage.

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Epicor Prophet 21 Reviews

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Epicor Prophet 21 review by Scarlett G.
Scarlett G.
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Verified Current User
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"Integrated Solution for Storing Information"

What do you like best?

This ties almost every department of our company together in one system. Our inventory, purchasing, accounting, sales, shipping department, and customer service conduct the majority of our work on Prophet 1. P21 also keeps track of customer accounts, including order history, price, and ship-to addresses (and this is all customizable).

What do you dislike?

There are sometimes technical difficulties where the program randomly shuts down, and I sometimes have issues processing payments in the remittances. Please note the the positives of this product outweigh the negatives.

Recommendations to others considering the product

This product might seem difficult and confusing at first but once you get the hang of it, it's easy. I highly recommend this product, especially if your company ships products to many customers daily.

What business problems are you solving with the product? What benefits have you realized?

Some problems solved includes because able to organize and keep track of customer accounts and order history. It also enables purchasing to keep track of inventory, and accounting to keep track of payments and where the money is going and coming. This software streamlines processes in our company by tying them all together.

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Epicor Prophet 21 review by Miguel G.
Miguel G.
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Verified Current User
Review Source

"Really complete software and excellent support, but expensive for a mid size company"

What do you like best?

The multiple options that the system can provide out of the box it's for sure a strength, the support is really good even if you don't have an in house tech team but that comes with a price, the annual support cost it's expensive.

What do you dislike?

The system is so big that you need someone in-house with an excellent domain of the system, otherwise you'll never take full advantage of it, it will work and do what it has to do but you won't be using it at a 100% efficiency reducing your ROI.

Recommendations to others considering the product

You definitely want the annual support but consider the cost because it's expensive so you need to plan that carefully when considering the implementation.

What business problems are you solving with the product? What benefits have you realized?

The process from placing an order to ship and send the invoice to the customer couldn't be better.

What Distribution ERP solution do you use?

Thanks for letting us know!
Epicor Prophet 21 review by User
User
Validated Reviewer
Review Source

"P21 is okay"

What do you like best?

What I like best is the smoothness. It is so easy to move between tabs and navigate through. I do love that I can change the color for P21. I do love how it keeps all my orders organized. I learned how to use this system fairly quickly.

What do you dislike?

What I dislike is how glitchy it can be. Sometimes it will randomly shut down and exit you out of the system. There are also times where it just doesn't seem to work fast enough. It does tend to freeze and that is highly annoying,

Recommendations to others considering the product

Take your time and get to learn everything you can. If you have time play with the different tabs and learn what they do.

What business problems are you solving with the product? What benefits have you realized?

The benefits it provides is helping our company run smoothly. It helps organize the orders and helps keep track of what is going on with orders.

Epicor Prophet 21 review by Aaron P.
Aaron P.
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Verified Current User
Review Source

"Amazing Product"

What do you like best?

I love the interface. It's very intuitive. But, they also offer great extensibility options. The database is also open so you can do anything you can imagine.

What do you dislike?

The platform is expensive. It is worth the money but the money can be a shock to some. Also, they implemented an open window limitation that needs to be increased.

Recommendations to others considering the product

Use their data conversion team to migrate data and spend the appropriate amount of money to educate your employees on the software. You'll be glad you did.

What business problems are you solving with the product? What benefits have you realized?

We manage every aspect of our business with it. There’s really nothing we do that doesn’t interface in some way.

Epicor Prophet 21 review by henry B.
henry B.
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"Tame the beast and get used to it."

What do you like best?

It has the capability to tie in different departments together.

What do you dislike?

Way too many windows need to be open to perform tasks relating to the same thing. For example, if i need to maintain an open purchase order, i open one window. if i need to reprint, i need to open another window. if i need to receive the PO, i need to open another window. before you know it, you have all these windows open that crush your RAM.

Recommendations to others considering the product

Give employees enough training time to get familiar with the system. At first it is intimidating and can be a pain but you can get used to it and use it with ease despite the redundant actions needed to accomplish certain tasks.

What business problems are you solving with the product? What benefits have you realized?

Order creation and tracking. You can find tracking numbers and ship dates within your orders.

Epicor Prophet 21 review by User
User
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Verified Current User
Review Source

"So far we have been very pleased with P21"

What do you like best?

Speed of processing about everything & ease of operation. Being able to copy & paste almost everywhere which saves a lot of time & helps eliminate many errors. Flexibility of being able to set up different purchasing criteria's & item ID's in item maintenance.

What do you dislike?

Not being able to completely remove items from P21, can only soft delete items, so basically they are still in your system. In PO requirements you do not have an option to purchase only items from a certain customer order.

Recommendations to others considering the product

Very good system & will work with many different types of businesses.

What business problems are you solving with the product? What benefits have you realized?

Increasing business because of the speed, ease of operation & multiple different functions available. Many people in our company have been able to learn to do many different things that would normally require an IT person.

Epicor Prophet 21 review by User
User
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"Maximize your time. "

What do you like best?

Prophet 21 has a lot of feature capabilities. The P21 help feature is very helpful when needing quick instructions and we have been able to launch multiple p21 features through the use of the help within the system. I appreciate p21 for the amount of information you can see on a customer or item level through the master inquiries it offers (makes work life much easier).

What do you dislike?

Epicor support websites are challenging to use. It seems that there is either not enough information or the information is not specific or detailed enough to manage the process you are in need of assistance with. P21 help feature is more user friendly however all help topics are drill ins to another topic so it can be challenging to find all the material needed to learn or launch a new feature.

Recommendations to others considering the product

My recommendation is to assign someone specifically to understanding Epicor software and your business practices (outside of a IT person). Most users do not appreicate all the options offered through their software, and what Epicor has to offer.

What business problems are you solving with the product? What benefits have you realized?

Increasing efficiency through portals, screen design and alerts to maximize time spent working with customers.

Epicor Prophet 21 review by User
User
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Review Source

"Organization at your fingertips"

What do you like best?

The ease of access to find what I need through out the day. Being able to have many open windows open at once to get my job done easier and faster. It is nice to know you can go back and correct almost any mistake. The portal is probably my favorite thing of all. I really like that I can see most of what I need at the click of a single button when I start up profit for the day.

What do you dislike?

Intermittent shutdowns when I have a lot going on. Also, getting error messages of to many windows being open sometimes causes me to have to close some things I'm working on. Doesn't happen very often. I'm not sure if there is a certain contract that allows only so many users on at once but I do know if we have to many log ins from both locations it will allow others not to be able to access prophet. In turn they have to hunt down who may be logged on to many times.

Recommendations to others considering the product

It is a great thing to use at any company. From being organized, to knowing numbers, profit and so much more. I feel like the company I currently work for benefit tremendously. I believe it is pretty easy to learn and there is always help available if you get confused.

What business problems are you solving with the product? What benefits have you realized?

Keeping up with any sort of numbers our business deals with. Whether it be ingoing or outgoing transactions. Always is nice to know you can get reports of almost anything being done in the system. We use it to compute when we need to purchase more materials. We can set up notifications so we can catch things quicker!

Epicor Prophet 21 review by Joseph B.
Joseph B.
Validated Reviewer
Verified Current User
Review Source

"Epicor featuring Prophet 21 the total package"

What do you like best?

Great product, does most of what we need for distribution. Very user friendly. Easy to flow through the data.

What do you dislike?

Cost of additional modules can be a little pricey. Adding features can also cost. Even if they have written them already for others. once it has been paid for, just add it as a feature.

Also, not real fond of the contact database.

What business problems are you solving with the product? What benefits have you realized?

Holds all of our transactions. From purchasing to the sale.

Epicor Prophet 21 review by Consultant
Consultant
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Verified Current User
Review Source

"Prophet 21 is the best choice for distribution software"

What do you like best?

The system maintains financial integrity and traceability of transactions. It does not allow shortcuts that might create inaccurate inventory values, A/R and A/P values, or financials.

What do you dislike?

Some of the programs are not intuitive. There are many options requiring using of a right mouse button, but nothing to tell you they are available.

What business problems are you solving with the product? What benefits have you realized?

Owning a Prophet 21 system allows me to research common problems and challenges faced by distributors to help them find the best solution for their business. As a business consultant, I am able to recreate scenarios to determine what process will provide the most accurate, efficient result for my clients.

Epicor Prophet 21 review by Administrator
Administrator
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"Software for all sizes of business"

What do you like best?

You can customize so many things about this software to match up to your size of business. You can use the parts that pertain to you while discarding the parts that do not. The customer service support is very quick to answer your questions. It does a great job on our inventory.

What do you dislike?

There are some glitches with it sometimes, probably like all software. There are some things or reports that we wish we had, that it does not do, hoping that maybe they will be implemented in future releases.

Recommendations to others considering the product

It is a very good software. I recommend getting the support pkg for it, so that you will have someone to help you with anything you may need along the way.

What business problems are you solving with the product? What benefits have you realized?

It keeps a great inventory for us. Very easy to look up customer information. Saves a lot of time.

Epicor Prophet 21 review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Review Source

"Flexibility "

What do you like best?

What is most commendable about P21 is how well it works for our business without major modification. "Out of the box" Profit 21 improved our efficiency by 100%.

What do you dislike?

The biggest complaint we have is some of the quirkiness that exists between P21 and our credit card software.

Recommendations to others considering the product

I have recommended P21 to numerous other tile companies, many of whom have purchased the software. I was a guest speaker for then Activant for 3 years at their informational meetings at the Marriott Hotel in Saddle Brook, NJ and assisted in pitching the product to prospective clients.

What business problems are you solving with the product? What benefits have you realized?

Prior to P21 we were running 2 systems, one for inventory / order processing and one for accounting. Now from Quotation to Order is a breeze and our GL is updated instantly when we receive payment against the order.

Epicor Prophet 21 review by Samuel J.
Samuel J.
Validated Reviewer
Verified Current User
Review Source

"Not intuitive, but gets the job done"

What do you like best?

I really like the hyperlinks from one screen to the next. Very handy getting to different modules in the program.

What do you dislike?

Clunky user interface. Not intuitive in regards to accessing certain information for customers. Could be more streamlined.

What business problems are you solving with the product? What benefits have you realized?

Managing the Accounts Receivables of customers and establishing credit for customers.

Epicor Prophet 21 review by Teresa R.
Teresa R.
Validated Reviewer
Verified Current User
Review Source

"Strong EPR Product"

What do you like best?

The multiple modules available. Easy interaction between accounting needs and business needs.

What do you dislike?

Hard to get software bugs corrected in a timely manner.

Recommendations to others considering the product

Limit customizations, make sure to have someone familiar with SQL

What business problems are you solving with the product? What benefits have you realized?

Problems solving - getting real-time info in hands of outside sales reps.

Epicor Prophet 21 review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Top ERP solution for a Distributor"

What do you like best?

Given it is a Distribution oriented ERP its almost like a custom made solution

What do you dislike?

the long time it takes to gets things done if developing needs to be involved.

Recommendations to others considering the product

benchmark it against the top solutions in the market

What business problems are you solving with the product? What benefits have you realized?

P21 has helped us to improve the way run our business, helping us provide the items our customers need in a timely manner, keeping track of the demand and adjusting the procurement process accordingly

Epicor Prophet 21 review by Toni G.
Toni G.
Validated Reviewer
Review Source

"It has alot of options and easy to use"

What do you like best?

I am pleased with the help I get with customer support and also end users.

What do you dislike?

Reports are somewhat difficult to create.

Recommendations to others considering the product

Everyone seems very friendly. If implementation specialist does not work for you they find one that fits your company.

What business problems are you solving with the product? What benefits have you realized?

Love that it is in real time and closing does not take as long as it used to. It saves a lot of time.

Epicor Prophet 21 review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Product"

What do you like best?

Everything sits in a MS SQL database and can be retrieved if you know where to look. Allows for custom reporting and applications to interface with the system.

What do you dislike?

Warehouse Management System is outdated and lacking in many areas. Have since moved to 3rd party software that sits on top of P21 to fulfill our distribution needs. Interface is lacking but new Web UI is getting better.

What business problems are you solving with the product? What benefits have you realized?

We host all our enterprise data in the package. Does a great job of working through entire distribution workflow and having processes and containers for every data at every point.

Epicor Prophet 21 review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"sales associate"

What do you like best?

nothing is best, we are not happy with p21 as workers

What do you dislike?

nearly everything, it is hard to change a store on a order and it is always crashing

Recommendations to others considering the product

I am pretty sure you can find something more easy and fast than P21

What business problems are you solving with the product? What benefits have you realized?

actually nobody from the compay is happy with P21, it always craches and works slow.Problems are really hard to solve

Epicor Prophet 21 review by Charles M.
Charles M.
Validated Reviewer
Review Source

"Systems Administrator for a Med sized Wholesaler"

What do you like best?

The open database standard and reporting tools.

What do you dislike?

Sometimes the Swiss Army knife approach makes settings overly complicated.

Recommendations to others considering the product

Think about where you're going with P21, not just what the immediate benefits are.

What business problems are you solving with the product? What benefits have you realized?

Efficiency and profitability. We've reduced a lot of errors in filling orders and are able to track data much easier.

Epicor Prophet 21 review by Derek K.
Derek K.
Validated Reviewer
Review Source

"P21 Review"

What do you like best?

Depth of Product, flexibility and extensibility, new Web UI and Hybrid Client

What do you dislike?

Rigidity, limited UO objects, sometimes lagging.

What business problems are you solving with the product? What benefits have you realized?

Bin Management Systems

Epicor Prophet 21 review by Administrator
Administrator
Validated Reviewer
Review Source

"Still Improving"

What do you like best?

Ability to handle all aspects of business tied together; the ability to customize modules to suit your business and user needs.

What do you dislike?

Some issues persist with buggy releases and slowdowns due to programming

Recommendations to others considering the product

Make sure you have sql and Crystal reports super users.

What business problems are you solving with the product? What benefits have you realized?

The wireless warehouse solutions and VMI programs work well to meet both internal and external needs

Epicor Prophet 21 review by Administrator
Administrator
Validated Reviewer
Review Source

"Prophet21 Meets Our Needs"

What do you like best?

We like the flexibility and stability. Customer support is excellent.

What do you dislike?

We dislike the limited counter/retail features.

Recommendations to others considering the product

Does not require a large IT staff to manage.

What business problems are you solving with the product? What benefits have you realized?

We are solving business problems like Inventory Accuracy and meeting the wide variety of customer required order placement activities, i.e. vendor managed inventory, vending machines and electronic order placing.

Epicor Prophet 21 review by Industry Analyst / Tech Writer in Mechanical or Industrial Engineering
Industry Analyst / Tech Writer in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Business Systems Analyst user, running reports from P21 finding data."

What do you like best?

I like the ability to click linked numbers between different documents and the ability to search for what specific screens you need.

What do you dislike?

I dislike that you can't find the sql information for some of the formulas used.

What business problems are you solving with the product? What benefits have you realized?

Joining three databases together for different companies. The ability to find most everything you need, quickly.

Epicor Prophet 21 review by User
User
Validated Reviewer
Review Source

"Software is excellent but can be very slow"

What do you like best?

All of the different things you can access pretty quickly once you know where to go

What do you dislike?

Doing returns for customers takes longer than entering an order

What business problems are you solving with the product? What benefits have you realized?

Very easy reporting and keeping track of sales history

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