Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.
What do you like best?
EPiServer's seamless integration of the product catalogue with CMS, coupled with it's Visitor Group functionality allows for a huge amount of customisability and context-driven content with a very simple drag & drop interface.
The Add-On store allows for 3rd party developments and tools with a well-maintained curation to prevent loads of the same add-on, or add-ons which aren't supported correctly by their developers.
It is possible to get an EPiServer site launched in a relatively small timescale. CMS-only projects can be completed in a matter of days, and simple commerce sites can be created in short order by a team who understands the framework and it's nuances.
The platform is mobile-first, meaning sites are responsive and may be created to offer mobile, tablet and kiosk versions with minimal overhead.
What do you dislike?
EPiServer as a platform and a company are not yet well-renowned, but the pricing structure can often put projects in with the Gartner Magic Quadrant solutions. The can make justification for capital spend difficult - especially with businesses who hole Forrester and Gartner's opinion in high regard (though the platform will often justify the costs, in my opinion).
EPiServer's philosophy of content-first commerce can often run counter to the current ways of working for a retailer. every EPiServer project comes with an element of business transformation to ensure the best results are acheived through the tool - though these transformations are highly rewarding in the long-term.
Recommendations to others considering the product
EPiServer works best when businesses are geared up to use the tools in their most effective way. The platform is highly flexible and supports many ways of working and highly complex organisational structures. The trick is balancing current processes with the innovations and efficiencies EPiServer offers - try to force everything "your old website" used to do onto the EPiServer platform and you will likely struggle to see the best it can offer.
Ultimately, working with a partner who has an intimate understanding of the platform and how it is most effectively applied can make a huge difference to the success of any EPiServer project.
What business problems are you solving with the product? What benefits have you realized?
EPiServer is best implemented as a platform to provide for future growth online. We often find that businesses are looking to move from older platforms, or bespoke platforms which have become too complex to maintain and develop further.
The platform has allowed a number of our customers to reduce the overhead associated with creating and maintaining their web presence - especially in environments where multiple sites or multiple markets are being managed at the same time.