What do you like best?
On the design and development side, this stable enterprise-level platform can support just about anything you can dream up. Though there are many features out of the box, where this product shines for us is how easy it has been to develop new features for our visitors. We have successfully integrated third-party SAAS such as our social media aggregator as well as various in-house applications. Episerver plays nice with others.
On the editor side, the interface is intuitive and well organized. We have a wide range of technical abilities within our editor pool and still receive positive feedback from them about their experience. Some have even uttered the words "fun to use" -- *gasp!*
Episerver as a company has been fantastic. They are responsive to our needs and have been proactive about new features and support. The CMS is one in a suite of offerings. Since they have taken the time to understand us as a customer, they know which mix of products best fit our needs and have not tried to sell us something we don't need.
What do you dislike?
I don't have many complaints about the product or company and the ones I have are minor. If I had to pick something, I would say the out-of-the-box reports. The default reports are content-centric, meaning I can see page status, updates, etc., which is fine for most customers. I would like to see editor-centric reports where I can view a specific editor's activity and history on the site. I know this type of report is something that we can develop in-house. Our need for this surfaced in the past year of usage. Again, this is minor in the grand scheme of the site. Please note that Episerver has a much more robust reporting solution within their offerings that we currently do not own (but are currently seeking).
Recommendations to others considering the product
Like most web projects, proper planning and implementation are vital to success. Having the right partners is also a key factor. There are many implementation partners with Episerver experience. I would highly recommend finding one with skill in your industry. Also, consider what your long-term maintenance and update plan looks like after launch. For us, it made sense to use two partners for the project. One for the UX/UI design and another firm for the development and customization of the site. Once launched, we transitioned the work in-house for our design and dev/ops teams to manage and develop further.
Now, after three years of experience with the CMS, we still feel we made the correct choice. Episerver CMS does not get in the way of what we want to accomplish but instead supports us through any task that may be at hand.
Pro Tip: When reading reviews, positive or negative, try to discern when the reviewer is talking about the platform specifically or their implementation of the product. Some of the negative reviews are less about the CMS and more about the implementation or perhaps a lack of training or just a misunderstanding about their solution.
What business problems are you solving with the product? What benefits have you realized?
Episerver CMS has allowed us to design, develop, deploy, and maintain our organization's website. The platform allows our editors to manage their content efficiently. Our designers and developers can update and extend the site's functionality without tears or the loss of hair.