What do you like best?
If you just want basic information on your projects, a place to keep the information, this system will work for you.
It is good for mini projects like Service Request
What do you dislike?
You have too many steps to make what should be simple changes like closing a project or service request.
Additional cost required for necessary reports, changes made to the system like adding a new Status or emailing a status report
Can take weeks or months to resolve a ticket when it's turned in, lots of back and forth with their help desk. Told numerous times it the problem is our internet browser, our settings only to discover it was a problem on their end.
Not as user friendly as they lead you to believe. We are still unable to provide a useful dashboard for our leadership, we pull information and have to manually make changes to get the information we need.
Recommendations to others considering the product
EPM Live is well suited for a business that feels they are slightly disconnected between departments. If you think you're sales and support staff need to be better connected with your development and programming (like us), then you can benefit immediately. There are a host of other features to help any business that has a lot of "irons in the fire". They make it a lot easier to pinpoint what areas need more attention and what areas probably should be spending so much money.
What business problems are you solving with the product? What benefits have you realized?
we were hoping it to be. We decided to bring in EPM Live's WorkEngine to improve our resource capacity planning and visibility. It also brought all critical business information into one central location so our executives and project managers are able to see the information they require to make strategic business decisions and manage project portfolios. I have found WorkEngine to be very user friendly. It allows all users of all maturity levels to work successfully on their tasks. Specifically what I value is the resource management, the ability to collaborate with team members and reporting options