EPX

(21)
4.4 out of 5 stars

EPX is a secure, fully integrated, international payments platform acting as processor, acquirer, and backend service partner.

Work for EPX?

Learning about EPX?

We can help you find the solution that fits you best.

EPX Reviews

Ask EPX a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 21 EPX reviews
LinkedIn Connections
EPX review by <span>Jimmy B.</span>
Jimmy B.
Validated Reviewer
Review Source

"EPX - A Great Company with Great Solutions"

What do you like best?

Our representives take a very hands on approach to making sure what we have requested is achieved in the best possible way with efficiency and follow up. Greg responds to all of our inquiries with tenacity when needed and he pulls the right company resources together to find and solve any problems or technological challenges quickly.

What do you dislike?

There are very few things that we dislike about EPX. At times, the turnaround time for larger orders seemed to take longer than we had hoped. When we did inquire our representative Greg was on top of things right away with no questions asked.

What business problems are you solving with the product? What benefits have you realized?

EPX for payment processing with the Ingenico terminals has been a seamless solution. Their support in conjunction with our EHR vendor and our application analysts has overcome many challenges to help us meet aggressive timelines with solutions that no other clients had yet to complete.

Sign in to G2 Crowd to see what your connections have to say about EPX
EPX review by <span>Paul T.</span>
Paul T.
Validated Reviewer
Review Source

"Quick set up and great service"

What do you like best?

We really enjoyed how quickly it was to get our system up and running. Converting over from an existing processor can be troublesome at times, but the equipment arrived and EPX integrates with our software vendors which made the switch much easier. Chip credit card processing times at our point of sale are just about as quick as they were with the swipe method.

What do you dislike?

We're still a bit early in the transition, so it is hard to say if there is anything that substantially wrong. We did have the wrong limit configured for our processing but Charles, who set up our account, fixed it within an hour for us. We are still waiting for our first monthly statement to see how it accurate it was with the estimate during the sales relationship.

What business problems are you solving with the product? What benefits have you realized?

We converted over to a more secure payment processing system

What Payment Gateway solution do you use?

Thanks for letting us know!
EPX review by <span>Jill H.</span>
Jill H.
Validated Reviewer
Review Source

"EPX Is the right choice."

What do you like best?

EPX is easy to use, flexible, and cost effective. We switched to EPX from from Payment Vision when we deployed online loan payments and decided we could also use their admin interface for our Call Center and Collections. The application is so easy to use training is a snap. We saved a lot in settlement by switching, plus assure only debit cards or ACH are used for loan payments for compliance purposes.

What do you dislike?

No dislikes to report. While nothing is perfect, there have been no issues that were not quickly resolved.

Recommendations to others considering the product

Get started today.

What business problems are you solving with the product? What benefits have you realized?

Gave us th ability to accepted loan payments from any FI as ACH or Debit card. We are also planning to deploy PayPage to collect registrations from non-members.

EPX review by <span>Keith C.</span>
Keith C.
Validated Reviewer
Verified Current User
Review Source

"Electronic Payment Exchange"

What do you like best?

The reports are very user friendly and provide great detail.

What do you dislike?

I dislike the Equipment cost that is associated with accepting credit cards. The processor receives income from each transaction and equipment.

What business problems are you solving with the product? What benefits have you realized?

We are having a few issues with our clerks overcharging customers. Once this happens the refund process is extremely long 5 to 10 business days. Our customer are upset of the length of time for the refund to go back into there bank account.

EPX review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Good solution, great partner"

What do you like best?

EPX cares about our business, and goes the extra mile to work with us to help find ways to solve our opportunities. Their integration team is always very quick to respond to requests. They are willing to spend time with us when we need it. They may not always have exactly what we ask for, but they always help us find a way to solve for what we need.

What do you dislike?

We don't have any issues with EPX, everything works fine. Additional functionality would always be nice, e.g. allowing us to limit payment options.

Recommendations to others considering the product

If you have minimal needs, and know exactly what you want, there are probably multiple companies that can help you.

If you need a partner that can work with you, provide you direction, and help you get started, EPX is a great partner for that.

What business problems are you solving with the product? What benefits have you realized?

We are providing a payment service for multiple clients, and EPX has helped us to have a single efficient process for all clients, while still enabling unique features for each of our clients.

EPX review by <span>Ken B.</span>
Ken B.
Validated Reviewer
Review Source

"EPX for all electronic payments!"

What do you like best?

We have been partnering with EPX for quite a few years and I must say that they have been our payment processor of choice for a number of reasons. First, they have always provided excellent support if our clients had any issues surrounding payments. Their platform has been rock solid and in processing both ACH and CC payments. EPX offers an excellent reporting platform allowing our clients to simplify their reconciliation process.

What do you dislike?

Our clients are all asking for a P2PE certified solution and EPX is moving in that direction.

What business problems are you solving with the product? What benefits have you realized?

EPX provides an excellent API for integrating into our healthcare payment solution. The biggest benefit has been a highly reliable payment processing platform.

EPX review by <span>Steve S.</span>
Steve S.
Validated Reviewer
Verified Current User
Review Source

"Epx"

What do you like best?

We never have a problem with the machines, they work great. And the payments are there the next day, good system

What do you dislike?

They only think I don't like is always changing the password.

What business problems are you solving with the product? What benefits have you realized?

The next day payments, that's what I like.

EPX review by <span>John B.</span>
John B.
Validated Reviewer
Review Source

"EPX provides superior support. "

What do you like best?

Any issue I have come across, even if it is not EPX's issue, have been resolved to my satisfaction.

What do you dislike?

There is nothing I can state negatively about EPX. I have not used their software in a few years but was part of the initial setup.

What business problems are you solving with the product? What benefits have you realized?

Just this week we had an issue with accepting credit card payments. The issue was actually with another vendor. Greg coordinated three different business, Amano, PSX & Acceo to get the issue resolved.

EPX review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Very useful for reconciliations"

What do you like best?

The reports are detailed and the representative are very responsive and helpful.

What do you dislike?

Searching a wider date range takes time to load

Recommendations to others considering the product

Reporting and support from the EPX team is great

What business problems are you solving with the product? What benefits have you realized?

It helps greatly with reconciliations.

EPX review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Review Source

"EPX Provides a good value for quality merchant services processing"

What do you like best?

EPX has been extremely easy to deal with concerning our merchant service processing. Their fees are very competitive as well.

What do you dislike?

The only dislike I may have is that customizing the reports is not as user-friendly as I would like.

What business problems are you solving with the product? What benefits have you realized?

As more and more companies continue to pay via credit card, EPX is helping our company keep our merchant service fees as low as possible, while processing customer payments in an extremely timely manner.

EPX review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to Understand"

What do you like best?

Daily statements make it easy to enter and track fees in quick books

What do you dislike?

I have found nothing wrong with this product

What business problems are you solving with the product? What benefits have you realized?

Tracking fees and charges much easier with daily statement

EPX review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"EPX Review"

What do you like best?

The process is simple and seamless. We were able to use this solution to offer a new payment option within online banking and over the phone transactions.

What do you dislike?

The chargeback documentation requires a transcription of the conversation. We record conversations for authorization of payments, and they are not considered sufficient evidence when disputes arise.

What business problems are you solving with the product? What benefits have you realized?

Indirect loan payments and over the phone loan payments.

EPX review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Review Source

"Proactive Customer Service results in a valued customer"

What do you like best?

The monthly status reports provided are personalized and outstanding. It provides a snapshot of changes that may require further follow-up. The EPX team has made themselves available in a timely manner for anything that we need to address.

What do you dislike?

Nothing comes to mind. EPX is generally solid all around.

Recommendations to others considering the product

Put them to the test.

What business problems are you solving with the product? What benefits have you realized?

Downgrades including EIRFs. Helped to maximize our run rates.

EPX review by <span>Brian L.</span>
Brian L.
Validated Reviewer
Review Source

"The process for verification is cumbersome. "

What do you like best?

I like that we get paid and can apply payment when convenient for me.

What do you dislike?

The verification process doesn't always work as expected.

What business problems are you solving with the product? What benefits have you realized?

Efficient for our customer

EPX review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Its Ok but needs to be easier and more like other machines in most retail shops"

What do you like best?

the nice screen it signs very nice the machine has good quality

What do you dislike?

the fact that you use the chip for credit only and must swipe for debit and if customer does that before selection is made it locks up system for a few minutes. these machines should be constant across the board. it has poor options with GBMS as POS.

What business problems are you solving with the product? What benefits have you realized?

N/A

EPX review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"EPX"

What do you like best?

The reporting is very user friendly once you learn the software. It saves us time balancing our books and keeping us on track

What do you dislike?

It took sometime to learn and l still struggle to navigate the system and do not understand all of the software

What business problems are you solving with the product? What benefits have you realized?

Cost effective

EPX review by User
User
Validated Reviewer
Review Source

"Quick response and great customer service"

What do you like best?

Greg was a big help with solving an issue we had as far as refunding payments.

What do you dislike?

There is nothing that I have encountered so far that I dislike.

What business problems are you solving with the product? What benefits have you realized?

We are using EPX for Credit Card payment processing. It is simple to follow the report.

EPX review by Executive Sponsor in Financial Services
Executive Sponsor in Financial Services
Validated Reviewer
Review Source

"President, TabaPay"

What do you like best?

1. great support staff 2. great availability 3. flexible business arrangements 4. Greg S. is great.

What do you dislike?

sometimes they get too busy, daily reports are not accurate for some networks.

Recommendations to others considering the product

great acquiring platform, very easy if you use their bank.

What business problems are you solving with the product? What benefits have you realized?

visa/mc acquiring

EPX review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Excellant Customer Service"

What do you like best?

EPX is very help, quick to respond, and provides great partnership

What do you dislike?

Fraud Protection is something I believe we could work toward improving on both sides

What business problems are you solving with the product? What benefits have you realized?

Be able to provide a trustworthy gateway payment resource to our customers.

EPX review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Good Service"

What do you like best?

I like that I can get prompt Reporting!!

What do you dislike?

The website could stand to be a little more user friendly!

What business problems are you solving with the product? What benefits have you realized?

Quickly view reports!

EPX review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Great partner to work with."

What do you like best?

The level of support and industry knowledge.

What do you dislike?

We have not found anything we dislike about EPX.

What business problems are you solving with the product? What benefits have you realized?

ACH processing

Kate from G2 Crowd

Learning about EPX?

I can help.
* We monitor all EPX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.