What do you like best?
One of our company's goals was to have our processes completed more quickly. The other consultants that we had used prior to going with E&Y were never able to finish anything on time. This has been remedied since we switched to E&Y. The staff that we work with is always friendly and polite and very knowledgeable.
What do you dislike?
The consultants that they assign to us have changed a number of times, which has led to lost time for us.
Recommendations to others considering the product
I would just be very clear with them about what your expectations are (not only in terms of your goals but also in terms of how you want them to work with you to achieve those goals).
What business problems are you solving with the product? What benefits have you realized?
Aside from the issues that I already described, we have had a pretty good experience in that they are very thorough and make good recommendations. They also complete their work in a very timely manner, which has helped us with our efficiency.