What do you like best?
It was good to release our orders to multiple warehouses, it had a good interface, easy to add products. We were able to sync with our first shopify account. The mobile application was great and it was similar enough we could easily set up account for different countries and teach our counter parts how to use.
What do you dislike?
They were not able to adapt to help us with backorder reports, export function they created for us never worked properly and ultimately they were unable to fix. In our accounts, we ship to different countries from the same stock, these countries have different ecomm sites, they were unable to integrate with more than one ecomm site, requiring us to manually put in the second site orders which was hugely time consuming. We invested a lot of money and time without progress. We found it difficult to work with their engineers overseas even our UK team couldn't connect with them and in the US we found our NY rep without answers. We were willing to work with them as they expanded and hoped they would solve our 2 main issues of getting a backorder report and an excel export of way-bills, neither was able to be accomplished and we had to see another system
Recommendations to others considering the product
For a simple store that wants their great, order checkout on the ipad its really nice, for a detailed retailer or manufacturer sending both wholesale, direct and multi-channel orders with need to monitor stock, this is much more
What business problems are you solving with the product? What benefits have you realized?
We were looking to be able to release orders to 2 warehouse which they were able to do for us and this helped, we were also able to upload orders through CSV, which helped with our EDI bulk orders and this saved our team time. We were looking to automate more of our order processing and monitoring system, they were not able to help with component ultimately