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eSentire Managed Detection and Response

4.7
(41)

eSentire Managed Detection and Response is designed to keep organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent.

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eSentire Managed Detection and Response Reviews

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Showing 41 eSentire Managed Detection and Response reviews
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eSentire Managed Detection and Response review by Robert S.
Robert S.
Validated Reviewer
Review Source

"Managed Security Services Provider"

What do you like best?

We view eSentire as truly an extension of our internal security team and process. They are a reliable partner that we can count on for fast responses and remediation. In the longer term, they continue to evolve to meet the changing security needs of our company both dictated to us by regulators and internally driven.

What do you dislike?

We have had a recent run of issues on the SOHO platform of network intercept devices. In light of that, eSentire has reacted swiftly to rectify these challenges. While frustrating to deal with for repeated devices, eSentire has come through to provide good support and an effective long-term resolution.

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eSentire Managed Detection and Response review by Colin P.
Colin P.
Validated Reviewer
Review Source

"Consistent dependable identification and response"

What do you like best?

eSentire have managed to perform consistently through the duration of the service with events identified and alerted on in a timely manor.

What do you dislike?

Formal responses to known vulnerabilities can take time to reach clients, often having already broken in the media.

Management reporting could be improved to provide an summary of the clients security posture.

Recommendations to others considering the product

Lessons were learnt on both sides when implementation the solution with a managed service provider. Not ensure upfront workshops and knowledge sharing was performed hence a very piecemeal delivery. But we got there in the end

What Managed Security Services solution do you use?

Thanks for letting us know!
eSentire Managed Detection and Response review by Michael C.
Michael C.
Validated Reviewer
Review Source

"eSentire - A professional, pragmatic and persistent IT security service provider."

What do you like best?

eSentire's staff are knowledgeable, helpful and professional. Our collaboration aids organizational learning and maturity process, that comes from practical advice for process and technology as well as setting a high standard.

What do you dislike?

Where can eSentire improve:

1. Improve the (trend) reports to act as actionable input for ISMS and execution plans, providing historic and predictive insight.

2. Technical state compliance monitoring to provide assurance.

3. Improve integrated incident ticket management and technology to aid with collaboration in incident response.

4. Improve Cloud services offering, negate relying on physical SPAN.

eSentire Managed Detection and Response review by Seth M A.
Seth M A.
Validated Reviewer
Review Source

"Identifying anamolous behavior made easy"

What do you like best?

They are easy to work with. The alerts sent are in English and easy to consume. When additional information is needed, the SOC's efficient and knowledgeable team is helpful and very communicative.

What do you dislike?

I would like to see more robust and customizable reporting form the dahsboard

eSentire Managed Detection and Response review by Robert H.
Robert H.
Validated Reviewer
Review Source

"Great company with superior products and customer service."

What do you like best?

Proactive support of our environment. Security operations center helps to keep our environment protected.

What do you dislike?

The firm has been great and I do not have anything that I dislike.

Recommendations to others considering the product

None. It's a great service and I highly recommend it.

eSentire Managed Detection and Response review by Jogen M.
Jogen M.
Validated Reviewer
Review Source

"Prompt response 24x7"

What do you like best?

Prompt response on every request technical or administrative.

What do you dislike?

Cost of services provided, when working with limited IT budget

Recommendations to others considering the product

We are very pleased with service.

I would suggest to run poc in your environment and see value addition.

eSentire Managed Detection and Response review by G2 Crowd User in Law Practice
G2 Crowd User in Law Practice
Validated Reviewer
Review Source

"eSentire managed security service"

What do you like best?

Great implementation process - organized and on-time.

Willingness and ability to work with my organization to mold the solution to make it work best for US.

Tuning phase was well run wedge transfer with internal staff was great.

Genuine culture with a focus on client satisfaction.

What do you dislike?

Some of their newer technologies tend toward the very technical and lack polish. I'll take the rough edges though as a price for access to some cutting-edge features.

eSentire Managed Detection and Response review by Kristoffer S.
Kristoffer S.
Validated Reviewer
Review Source

"Long time eSentire customer"

What do you like best?

The fact that someone is watching my network 24 x7.

What do you dislike?

I have had a relationship with eSentire since 2001. While this is difficult to believe, I cannot remember any significant issue.

Recommendations to others considering the product

Call them- do a POC

eSentire Managed Detection and Response review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
Validated Reviewer
Review Source

"Absolutely Amazing"

What do you like best?

eSentire provides timely detecting, alerting and mitigating all threats on our network. They are always available to discuss threats in detail and provide extensive support for our organization. The intelligence we have received from eSentire has helped protect our organization from breaches and other threats. Any organization looking to outsource their SOC services should use eSentire.

What do you dislike?

They need a better reporting structure. That is the only criticism.

Recommendations to others considering the product

Make the reporting better.

eSentire Managed Detection and Response review by Tony T.
Tony T.
Validated Reviewer
Review Source

"Exceptional white glove service "

What do you like best?

Their soc and responsiveness is exceptional and very prompt. Issues get resolved in extremely timely manner.

What do you dislike?

The out of band ids is not preferred. I would like it to be inline.

eSentire Managed Detection and Response review by Arthur V.
Arthur V.
Validated Reviewer
Review Source

"eSentire is the best security solution bar none"

What do you like best?

Very attentive and their attention to detail is remarkable,.

What do you dislike?

I have been a client for over 15 years and I have never had an issue that that caused any significant problem.

eSentire Managed Detection and Response review by Richard H.
Richard H.
Validated Reviewer
Review Source

"eSentire managed security service"

What do you like best?

Very efficient implementation, excellent ongoing communications and service. Identified a security issue in the first few days of use.

What do you dislike?

Nothing so far, the service has been excellent.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"Very helpful"

What do you like best?

The Real time alerts are helpful. It is also helpful to get alerts about executable files being downloaded

What do you dislike?

There is nothing I dislike, I just am not sure how much it is adding to what we already have in place. Also, the quarterly calls are very redundant.

Recommendations to others considering the product

Consult with other companies of similar size and business model as yours before making a decision.

eSentire Managed Detection and Response review by Sushene S.
Sushene S.
Validated Reviewer
Review Source

"A service every services business should have"

What do you like best?

Customer service is excellent and product does what I need it to do

What do you dislike?

Nothing really. They have met all my expectation and more.

eSentire Managed Detection and Response review by John M.
John M.
Validated Reviewer
Review Source

"Great Service"

What do you like best?

Great services and great customer support!

What do you dislike?

I have been using them for over 10 years, no major dislikes.

Recommendations to others considering the product

Great service, highly recommended

eSentire Managed Detection and Response review by Mark S.
Mark S.
Validated Reviewer
Review Source

"ESentire "

What do you like best?

I like how we receive a Daily Detailed network analysis

What do you dislike?

There is noting that I dislike regarding the service

eSentire Managed Detection and Response review by G2 Crowd User in Law Practice
G2 Crowd User in Law Practice
Validated Reviewer
Review Source

"eSentire Rocks"

What do you like best?

Proactive responses from the team with information vital to the project.

What do you dislike?

I haven't come across anything as yet that I've disliked.

Recommendations to others considering the product

Do your research, talk to others who have used their service and you will realize a common thread of finding a solution that works for "you" and not a cookie cutter sales approach.

eSentire Managed Detection and Response review by Rudley L.
Rudley L.
Validated Reviewer
Review Source

"Very Informative"

What do you like best?

The head in the clouds session was very informative

What do you dislike?

the sensor doesn't start up during outage

eSentire Managed Detection and Response review by David W.
David W.
Validated Reviewer
Review Source

"Amazing service!"

What do you like best?

Customer service and quick response time from the esoc.

What do you dislike?

Nothing to report really at this time!!!

eSentire Managed Detection and Response review by Peter (Panagiotis) K.
Peter (Panagiotis) K.
Validated Reviewer
Review Source

"Esentire ATP"

What do you like best?

The combination of technology and 7x24 SOC

What do you dislike?

Nothing, all services are state of the art.

eSentire Managed Detection and Response review by Giovanni F.
Giovanni F.
Validated Reviewer
Review Source

"eSentire customer "

What do you like best?

esoc customer support is very responsive.

What do you dislike?

We haven't used the customer portal much.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"Great response and service"

What do you like best?

Responsiveness and knowledge of the eSentire SOC

What do you dislike?

Lack of cloud solutions and management reporting solutions could be improved.

Recommendations to others considering the product

Lessons were learned when implementing the solution in our environment, given that we have a managed service provider. More knowledge sharing was required to fully understand the solution required.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"CTO"

What do you like best?

Their response time is second to none. They provide 24x7 monitoring, allowing us to feel our network is secure.

What do you dislike?

Can esentire provide this service for free?

Recommendations to others considering the product

If you want a partner and not a vendor, go with esentire. They will address your security weaknesses/concerns and provide stellar service/expertise.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"A great SOC and so much more"

What do you like best?

They have a qualified professional team that is always quick to respond and get engaged at any time. Their professionalism is second to none.

What do you dislike?

I currently do not have any dislikes that come to mind.

Recommendations to others considering the product

I highly recommend Esentire as an extension of your security team!

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"A skilled addition to our IT team!"

What do you like best?

The qualified personnel on the eSentire team that is not only monitoring but walking us through on a monthly basis the results and findings.

What do you dislike?

Earlier they were limit to the network but now they are mocking to the end point.

eSentire Managed Detection and Response review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
Validated Reviewer
Review Source

"eSentire is the market leader and there's a good reason for that"

What do you like best?

eSentire monitors our network in real time and proactively alerts us to any anomalies.

What do you dislike?

Very much looking forward to find out more about the ability to get better visibility into cloud providers.

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"ESentire Customer"

What do you like best?

Outsourced with knowledgeable professionals. Very quick response and friendly.

What do you dislike?

Reporting portal can be more robust. There seems to be custom reporting available we can create but pre made reports would be easier.

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"The level of expertise was of the highest quality. "

What do you like best?

The customer service and communication is excellent. Bill Weber is phenomenal.

What do you dislike?

There really is nothing I can think of.

Recommendations to others considering the product

Just ask service providers I.e. Brokers. They highly recommend esentire.

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"Awesome proactive service"

What do you like best?

I love the quick response to alerts and ease of working with the SOC. Esentire management team is great.

What do you dislike?

So far i really cannot say a dislike anything.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"Great experience"

What do you like best?

Alerts can be fine tuned. I am only alerted when there is a significant threat

What do you dislike?

The service is not cheap but it is top notch.

eSentire Managed Detection and Response review by G2 Crowd User
G2 Crowd User
Validated Reviewer
Review Source

"Great product and servic"

What do you like best?

Strong products and great service. SOC employees and response is exceptional.

What do you dislike?

Nothing. I highly recommend them and there is nothing negative to report.

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"Esentire has been an awesome extra set of hands!"

What do you like best?

24/7 support and dedicated assistance from all members of the team

What do you dislike?

There can be some inconsistencies in data due to fast reaction

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"Best in class"

What do you like best?

Very responsive, know we are protected!!

What do you dislike?

Hard to act on all of their recommendations, but that is on our side, not them.

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"Highly Recommended"

What do you like best?

The high level of white glove service and timely responses.

What do you dislike?

I would like more visibility and capability in processing the logs ingested.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"Head of IT Infrastructure "

What do you like best?

The SOC emails that are automated are very helpful

What do you dislike?

The cyclops device sometimes loses connectivity on planned power downs in London.

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"CTO"

What do you like best?

Quality of the process. From sales to support.

What do you dislike?

The pricing model, at times, can be difficult to keep track of.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"New customer"

What do you like best?

Client service so far. We haven't started services as of yet.

What do you dislike?

Nothing yet. Haven't started services yet.

Recommendations to others considering the product

To be determined

eSentire Managed Detection and Response review by G2 Crowd User in Management Consulting
G2 Crowd User in Management Consulting
Validated Reviewer
Review Source

"ESentire Managed Services"

What do you like best?

ESentires responsiveness to security threats in the environment.

What do you dislike?

The reporting portal is limited. Needs to be more flexible.

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"The best"

What do you like best?

Service and responsiveness. Overall expertise

What do you dislike?

Nothing, they provide the best service in the business

eSentire Managed Detection and Response review by G2 Crowd User in Financial Services
G2 Crowd User in Financial Services
Validated Reviewer
Review Source

"Financial Service Companies Love eSentire"

What do you like best?

Customer service and knowledge is unparalleled

What do you dislike?

Absolutely nothing. They are a well oiled machine!

eSentire Managed Detection and Response review by G2 Crowd User in Investment Management
G2 Crowd User in Investment Management
Validated Reviewer
Review Source

"Great Client Summit"

What do you like best?

Highly organized and professional, helpful in every way.

What do you dislike?

N/A.

Kate from G2 Crowd

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