eSentire Managed Detection and Response

(41)
4.7 out of 5 stars

eSentire Managed Detection and Response is designed to keep organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent.

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Showing 41 eSentire Managed Detection and Response reviews
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eSentire Managed Detection and Response review by <span>Robert S.</span>
Robert S.
Validated Reviewer
G2 Gives Campaign
Reviewed On

Managed Security Services Provider

What do you like best?

We view eSentire as truly an extension of our internal security team and process. They are a reliable partner that we can count on for fast responses and remediation. In the longer term, they continue to evolve to meet the changing security needs of our company both dictated to us by regulators and internally driven.

What do you dislike?

We have had a recent run of issues on the SOHO platform of network intercept devices. In light of that, eSentire has reacted swiftly to rectify these challenges. While frustrating to deal with for repeated devices, eSentire has come through to provide good support and an effective long-term resolution.

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eSentire Managed Detection and Response review by <span>Colin P.</span>
Colin P.
Validated Reviewer
Organic
Reviewed On

Consistent dependable identification and response

What do you like best?

eSentire have managed to perform consistently through the duration of the service with events identified and alerted on in a timely manor.

What do you dislike?

Formal responses to known vulnerabilities can take time to reach clients, often having already broken in the media.

Management reporting could be improved to provide an summary of the clients security posture.

Recommendations to others considering the product

Lessons were learnt on both sides when implementation the solution with a managed service provider. Not ensure upfront workshops and knowledge sharing was performed hence a very piecemeal delivery. But we got there in the end

What Managed Security Services solution do you use?

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eSentire Managed Detection and Response review by <span>Michael C.</span>
Michael C.
Validated Reviewer
Organic
Reviewed On

eSentire - A professional, pragmatic and persistent IT security service provider.

What do you like best?

eSentire's staff are knowledgeable, helpful and professional. Our collaboration aids organizational learning and maturity process, that comes from practical advice for process and technology as well as setting a high standard.

What do you dislike?

Where can eSentire improve:

1. Improve the (trend) reports to act as actionable input for ISMS and execution plans, providing historic and predictive insight.

2. Technical state compliance monitoring to provide assurance.

3. Improve integrated incident ticket management and technology to aid with collaboration in incident response.

4. Improve Cloud services offering, negate relying on physical SPAN.

eSentire Managed Detection and Response review by <span>Seth M A.</span>
Seth M A.
Validated Reviewer
Organic
Reviewed On

Identifying anamolous behavior made easy

What do you like best?

They are easy to work with. The alerts sent are in English and easy to consume. When additional information is needed, the SOC's efficient and knowledgeable team is helpful and very communicative.

What do you dislike?

I would like to see more robust and customizable reporting form the dahsboard

eSentire Managed Detection and Response review by <span>Robert H.</span>
Robert H.
Validated Reviewer
Organic
Reviewed On

Great company with superior products and customer service.

What do you like best?

Proactive support of our environment. Security operations center helps to keep our environment protected.

What do you dislike?

The firm has been great and I do not have anything that I dislike.

Recommendations to others considering the product

None. It's a great service and I highly recommend it.

eSentire Managed Detection and Response review by <span>Jogen M.</span>
Jogen M.
Validated Reviewer
G2 Gives Campaign
Reviewed On

Prompt response 24x7

What do you like best?

Prompt response on every request technical or administrative.

What do you dislike?

Cost of services provided, when working with limited IT budget

Recommendations to others considering the product

We are very pleased with service.

I would suggest to run poc in your environment and see value addition.

Kate avatar
Kate from G2 Crowd

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