What do you like best?
The main function of ESET for us are:
- multi-platform virus scanner (different type of servers and workstations), which is really great that 3-4 different platforms can be covered with the same centralised tool
- centralised administration - good overview of any machines are behind with virus database updates, but what's more if any machine is behind with e.g. windows updates, which I think is a great feature
- centralised threat identification - if there is any machine with a threat, system administrators can contact the colleague easily to help him
- has the usual options (device protection, mail protection, web protection, real-time protection, etc)
- usually it does not eat up the resources of your computer (I will make further remarks about this)
- when you buy several licenses or you prepay for more years - as usual in such a case, you get friendlier prices
What do you dislike?
The list is not that long, as in most of the cases the product does its job on an invisible mode, which is great, however I found 2 annoyances:
- sometimes ESET (on MAC) does eats up resources and you computer goes like a car with a handbreak on, everything becomes sluggish, activity monitor is in red and when you check what goes on, ESET is eating CPU away - happens quite randomly and in such a case it is checking all files on computer usually (not a scheduled job, have not figured out yet, what event triggers this behaviour)
- after it has been installed newly on a MAC, it started blocking non problematic sites, which had no issues a few days ago, and also had no issues that time when ESET was on, this happened with many sites especially with blogs, up till that level of annoyance that some features had to be turned off (which is well, not so great)
- the scanner gives some false alarms for certain delphi BPL packages (that finally we excluded from the search paths of the scanner)
Recommendations to others considering the product
Maybe this recommendation can be rather complex at the end - but first check what type of platforms and how many computers/devices (yes devices, as ESET also can handle mobile devices) you need to cover and how high is the need to cover everything with one centralised solution. If the one solution is not a must, then you can end up with 2-3 "best for the platform" solutions, that can make administration more complex and financially less attractive. There is a big overlap at the virus protection solutions, so check, if you need other features which are covering other areas of IT security, like software firewalls - but also check, what can it mean from internal system administration point of view, as the extra features sometimes introduces "surprise issues". As much as possible, try out different solutions, to see, for that type of usage if the real-time protection handles resources correctly or make the machine / device sluggish.
What business problems are you solving with the product? What benefits have you realized?
We use ESET as an enterprise virus protection solution - on Windows and Linux servers, on Windows machines and MAC computers - which is great thing to cover different platforms with one centralised solution. The administrative overview with the virus database update statuses and windows patch statuses is really great to have.
Our servers are used by many people, it is essential to have a good control over the files placed on them to ensure a secure environment there.