ETO Software

(25)
2.7 out of 5 stars

ETO Software is a nonprofit CRM tool with solutions in donor management

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ETO Software review by <span>Tiffany P.</span>
Tiffany P.
Validated Reviewer
Verified Current User
Review Source

"Very Slow and unweildy. Not user friendly. Lots of time wasted waiting, but has its uses"

What do you like best?

The number crunching and comparing data over the entire organization. Software designed for medical documentation is designed from reimbursement dollars up. The only number crunching is for how much money the clinic is making or how much money each staff is making. There is absolutely no way to get clinic wide data on any treatment performance. In other words, you can't document the amazing achievements and outcomes your clinic attains with stroke patients, or shoulder reconstruction, or any diagnosis or demographic. How much better did you get people; not just did you meet the goals you set high enough to help some but still low enough to be sure you would meet them so you can get paid. The only reason we bought it is because it was the ONLY option we had for being able to do medical documentation in a system that can track clinic wide outcomes measures.

If you are a small non-profit without its own IT staff/ ETO expert; keep in mind that just because ETO capable of producing clinic wide outcome reports doesn't mean its easy. Even basic use of the reporting function requires extensive training and then, if your like me, two years into it you still might have to export to Excel to do the number crunching you really need.

What do you dislike?

SO SLOW, loses data, frequent bugs, non-responsive to support calls. My staff complains on a daily basis at how much longer it takes them to do their notes on this system versus our last one because of how long it takes each page to load and the even longer time it takes to save the note......if it saves it. We have yet to go 3-4 days without ETO losing a note the PT just spent 10 minutes writing.

We lost a bunch of functionality in our forms after an update, which also cost us to lose a large amount of HIPAA protected health information. Not good and customer service did not seem to care until we explained there could be legal implications.

Recommendations to others considering the product

You will want to have your own IT and administrative staff that can dedicate the time needed to become ETO experts.

What business problems are you solving with the product? What benefits have you realized?

Outcome measures. First time we are able to produce such high caliber Outcome Reports on the measurable impact our program has on our clients.

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ETO Software review by <span>Yvonne F.</span>
Yvonne F.
Validated Reviewer
Review Source

"ETO: Complicated, Confusing Mess"

What do you like best?

It is a useful place to take extensive case notes on clients, and is helpful when sharing large sets of data with multiple users in one company.

What do you dislike?

ETO is notoriously slow, so if you are switching between client profiles, be prepared to wait. When switching between multiple client windows, you will have to wait all over again for the information on the page to reload completely. Additionally, it is only compatible with certain browsers, which complicates things if you are partial to one over another. The product could stand to be more user-friendly.

Recommendations to others considering the product

As long as you don't mind waiting awhile to access the content, the software functions just fine. If there was a way to make it more compatible with all browsers, and if you could move between profiles with relative ease, this product would be much more appealing.

What business problems are you solving with the product? What benefits have you realized?

It is a challenge when working in human service to find online case note software that can handle multiple users the way ETO can. The benefit is that once an employee enters in all of the information, it is easily accessible for all users. The information is also fairly easy to edit, although navigating yourself through the actual site can be a little difficult to learn. The benefit is that you can store years' worth of client data and get to it with relative ease once you learn the system, as long as you don't mind waiting awhile for it to load.

What Other Nonprofit solution do you use?

Thanks for letting us know!
ETO Software review by Administrator in Civic & Social Organization
Administrator in Civic & Social Organization
Validated Reviewer
Verified Current User
Review Source

"Very robust and customizable software that is sometimes let down by buggy updates and poor support."

What do you like best?

The ability to customize and manage the software yourself is super usefull. You dont need in house software developers, but you retain much of the ability to create custom solutions as if you have software developers.

The reporting tool, web intelligence, is also very usefull for creating advanced reporting, and creating dashboards to track performance.

What do you dislike?

Customer support often lags behind software development.

New releases are pushed out on short notice, and frequently introduce more serious bugs than they fix.

Recommendations to others considering the product

Make sure you have the staff to manage the software. You will likley need several, depending on the size of your company.

What business problems are you solving with the product? What benefits have you realized?

We are primarily tracking participant activity in our various programs, as well as program expenditures and oitcomes.

ETO Software review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"There has to be a better way."

What do you like best?

We switched to ETO and away from printing case notes on paper. That's a plus. You can add electronic signatures.

What do you dislike?

The whole database is very slow and not intuitive. It's very difficult to build out new forms or have information transfer among different forms. Things don't automatically save, so you lose work sometimes. There is no way to have a standard electronic signature that you can put on all your notes, so it takes forever to sign every single note. There's also no way to have a standard template note that you can then edit. The categories that are shown on your "dashboard" are not the most helpful. You can't jut create reports on your own, you have to get some administrator to do them. It's slow and clunky, and took forever to roll out.

Recommendations to others considering the product

Find something else. I can't imagine that this will stick around for much longer.

What business problems are you solving with the product? What benefits have you realized?

We are able to store confidential case notes in the cloud, and also survey results, which, theoretically we could analyse.

ETO Software review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Promises a lot, delivers little"

What do you like best?

That we can customise aspects of the software to suit our workflow needs

What do you dislike?

Mission critical features of the software stop working after upgrades. There is (was) a function that allowed each user to add a task to their to-do list. It worked great for the first year. In January 2016, after an upgrade, it stopped working. Despite many emails, phone call and promises of fixing the problem the issue is still unresolved. Now, after another upgrade, a simple touch point has stopped working. After submitting the error 5 days ago, we still don't know if it will be fixed.

The impact of this on our staff and the work they do with very vulnerable people is distressing. As any user who has set up a database knows, it takes hour and hours of time to establish the database, train the staff and the organisation as a whole invests thousands of dollars, it is hard to swap out if it isn't working.

The help desk probably works fine for organisations in the US but for people elsewhere in the world, service is really disappointing.

Recommendations to others considering the product

If you have a local option that meets 80% of your needs, choose that.

What business problems are you solving with the product? What benefits have you realized?

None really, I have more problems now that I have chosen them and they are getting worse with each upgrade.

ETO Software review by <span>K. BeAnka T.</span>
K. BeAnka T.
Validated Reviewer
Review Source

"Great when it works"

What do you like best?

You can add notes or have quick drop downs for the most common answers.

What do you dislike?

System glitches frequently and that makes it difficult to rely on.

Recommendations to others considering the product

Have a back up as you build ETO up to do the things you want it to do. Once its up its a great tool to have and use.

What business problems are you solving with the product? What benefits have you realized?

We use it to keep up with CM and other evidence based gatherings. We are able to share it across the organization. ETO allows us to run reports to see how were doing and where we can improve. It allows others that are approved to be able to add notes and things as well.

ETO Software review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Thorough but complex"

What do you like best?

There were many different ways to record and track the accessing and editing of files and documents, many places to write messages and notes to colleagues and communicate overall, and in general a system that effectively documents most updates and edits.

What do you dislike?

Complex. The software wasn't intuitive or user friendly. The system was also incredibly slow! Sometimes an update would load forever, freeze the browser window, and despite saying it eventually saved, if you checked back later it would be gone regardless. Random bugs would keep certain things from being saved and others not.

What business problems are you solving with the product? What benefits have you realized?

Keeping thorough notes on clients and programs, tracking data, etc. It's a great way to keep track of data when multiple employees work on one platform, have different schedules, or aren't always accessible by phone/email.

ETO Software review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"ETO Softare is a customizable, well suported and innovtivive tool for non-profits. "

What do you like best?

Very intuitive and customizable software. It is easy to navigate and manipulate for the non-techy database administrator. Features on ETO support the work and process of many varieties of direct service care. There are several ways to communicate with support staff via email/portal/online chat or phone. Support requests are processed and addressed within a reasonable time period.

What do you dislike?

Some add-on tools are expensive with lengthy contract agreement. Purchasable features could be more evolved for the asking price. Is not compatible with popular browsers including Safari.

Recommendations to others considering the product

Take time to explore all the options of ETO before purchasing add-ons. There are several ways to customize the database to your agency mission/vision and program process. Use customer support to your full advantage, they are a skilled team and will work with you to resolve an issue quickly.

What business problems are you solving with the product? What benefits have you realized?

We have used ETO to track micro level client outputs/outcomes and as a tool to help direct staff maintain/organize their workload. Aggregate data on outputs and outcomes is also analyzed against theory of change/mission/vision by program and the agency as a whole. Additionally, this software has benefited our agency in that we can determine the demographics of individuals accessing our services and trajectory of service usage over time, thus allowing us to customize our services for special populations. We can also use the data to measure our performance as it relates to interventions administered by clinicians and case management staff and in turn, determine what methods work and what methods are in need or improvement. This has given us great insight into how we deliver services so that we can be more intentional in the future.

ETO Software review by User
User
Validated Reviewer
Verified Current User
Review Source

"Customizable software with some issues"

What do you like best?

The software is customizable, which is helpful to a small organization, like ourselves. You do need to be savvy in building reports but the reporting tool is really helpful.

What do you dislike?

Sometimes that software is very slow, and generating large amount of data takes long which can cause the reports to time out.

Recommendations to others considering the product

Person that works with the software should be database management savvy.

What business problems are you solving with the product? What benefits have you realized?

By using this product, we are HIPAA compliant.

ETO Software review by Agency in Non-Profit Organization Management
Agency in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Confusing, too many steps"

What do you like best?

The ease of writing in the assessment and clinical notes.

What do you dislike?

The many different clicks you have to take to get to the point of writing your clinical notes, it can only be used on a certain version of internet explorer or it doesn't save the work. The program doesn't save the work if it's left for a few minutes and can't save and leave the session open just by pushing save, it has to save and then close whatever work you were doing.

Recommendations to others considering the product

It's terrible.

What business problems are you solving with the product? What benefits have you realized?

Not solving any business problems. No benefits realized.

ETO Software review by User
User
Validated Reviewer
Verified Current User
Review Source

"ETO is hard to navegate"

What do you like best?

I like that I can see all my clients in one place.

What do you dislike?

I dislike the layout of the dashboard, I would like it more if there were a calendar and an option to create next steps for each participant.

What business problems are you solving with the product? What benefits have you realized?

Sometimes important data gets lost, and it is difficult to make our ETO database communicate with other databases that our program interacts with.

ETO Software review by User in Individual & Family Services
User in Individual & Family Services
Validated Reviewer
Review Source

"tracking our services, collecting data, understanding our population, and measuring outcomes"

What do you like best?

The product is becoming somewhat "industry standard" at least in the area in which we work, which allows us to have productive conversations with other service providers and even opens the doors for data sharing within our network. The software has ample customizability to allow for the simplest form of use or a more complex and tailored usage, which means it will fit a variety of agencies needs. Modules are smart and are aligned with the work we do in providing services to our population. Technical support is appropriately available. Data is housed on ETO/Social Solution servers, which provides increased safety. Database is secure and accessible from anywhere. Training is ample and useful, and integrates beautifully for any agency that is working to measure effectiveness of service delivery and performance against outcomes.

What do you dislike?

At some times, technical support has been confused and answers are not readily available or are contradictory. This appears to be at times of growth for the company, where they are overburdened at the same time they are facing technical challenges.

Recommendations to others considering the product

have an organizational plan and the dedicated staff to develop and shape ETO to meet your organization's unique needs. Requires focus and thoughtfulness to build out well. This is not because the software itself is difficult, but because you won't be able to leverage your investment in the technology unless you have the right staff doing the work.

What business problems are you solving with the product? What benefits have you realized?

Organizing and tracking our service delivery. Collecting useful data on the people we serve that helps us understand them, their trajectory through our organization, and how our services are (or are not) having an impact on their lives. Guiding and advising staff. Staff performance measures. Agency performance against goals. Ongoing reporting on key indicators. Overall, becoming a performance-driven culture that ultimately ensures the best possible service to the people who come through our doors.

ETO Software review by Industry Analyst / Tech Writer in Hospital & Health Care
Industry Analyst / Tech Writer in Hospital & Health Care
Validated Reviewer
Review Source

"Wonderful Support, Some Major Obstacles"

What do you like best?

I felt that the support we received from specific staff members at Social Solutions was above and beyond and I'm extremely grateful for the help they gave us.

What do you dislike?

We went live with ETO in December of 2010 and since then, there has been a lot of growth and improvements. I disliked the difficulty we had communicating some of our biggest issues (Report performance, System Interface Performance, Unstable environment that was prone to unexplainable issues.)

Recommendations to others considering the product

I think that initial conversations and consideration should be extremely important. Think very carefully about what is important and what you can live without in regards to requirements. In our case, there are many who felt we should have made certain things more of a priority at Go Live and the haunted us for the next 5 years.

What business problems are you solving with the product? What benefits have you realized?

Our staff used the Efforts to Outcomes software to document information collected during home visits between nurses and first time low-income mothers. Mostly our Supervisors used the tools in ETO to track nurse productivity and identify missing/upcoming data collection phases.

ETO Software review by Agency
Agency
Validated Reviewer
Verified Current User
Review Source

"Good but would like more frequent upgrades"

What do you like best?

Easy to use and get data out of it. Cab now have clients sign on tablets

What do you dislike?

Not intuitive enough for new users. Unable to get old users out of reports

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

It provides us the data we need for reporting to funders. For clinical staff easy to use out in field on tablets

ETO Software review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Not Good at Fixing Issues"

What do you like best?

Eto Results Reporting that uses SAP business objects.

What do you dislike?

The lack of follow through on Fixing enterprise Reporting/configuration issues. The customer service workers are friendly, but they have time consuming work-arounds and don’t offer a ton of support.

What business problems are you solving with the product? What benefits have you realized?

I use it as a database, so it’s helpful for keeping information all in one spot.

ETO Software review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Great database for non profit "

What do you like best?

ETO allows you to customize what you need. It is easy to work with and navigate. Very easy to create new reports.

What do you dislike?

For the past 2+ months there have been major issues with ETO loading. They have been slow to fix issues causing lots of down time for many and lots of back log.

What business problems are you solving with the product? What benefits have you realized?

Great to watch work loads and trebds

ETO Software review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"A disconnect between sales and implementation "

What do you like best?

The ability to have their tech people fix things via a quick gotomeeting.

What do you dislike?

It's not cost effective or user friendly.

Recommendations to others considering the product

You will need to hire a software developer in addition to a quality assurance person.

What business problems are you solving with the product? What benefits have you realized?

None to report

ETO Software review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Is decent for project management, a little clunky for outcomes management"

What do you like best?

ETO is helpful for putting our participants in groups, tracking attendance and other efforts, and then allows us to enter a pre and post survey for measuring outcomes. The ETO Reports feature allows us to bring up improvements by group and by time period.

What do you dislike?

It's slow to load, with a clunky interface. It's difficult to track some things, like recruitment efforts.

What business problems are you solving with the product? What benefits have you realized?

Referring to our outcomes regularly.

ETO Software review by <span>Robert N.</span>
Robert N.
Validated Reviewer
Review Source

"Optional"

What do you like best?

I like the performance management features and the ability to measure impact. The best part is we can tailor them to an organization's mission and impact variables.

What do you dislike?

No document management features available. Sometimes I want to save documents and attach them to donor records

What business problems are you solving with the product? What benefits have you realized?

Saving time managing donor records and bringing new staff up to date with critical donor information. Also, quite affordable!

ETO Software review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Imaginit ETO solutions "

What do you like best?

The virtually endless possibilities to increase production, revenue, efficency wile reducing expenses, scrap, and timely mistakes through human error.

What do you dislike?

Timely implementation including the higher cost associated with any ETO product.

Recommendations to others considering the product

Take the time to develop a plan with the provider through generation of a solid statement of work

What business problems are you solving with the product? What benefits have you realized?

Rework, efficency issues, time to market, accuracy, reduce costs

ETO Software review by <span>Katie G.</span>
Katie G.
Validated Reviewer
Review Source

"ETO used daily for Volunteer data"

What do you like best?

I love the variety of reports I can generate from my data.

What do you dislike?

It can be a bit counter-intuitive and sluggish, too many steps for some actions.

What business problems are you solving with the product? What benefits have you realized?

Data that helps us to better serve our community and create a strong program.

ETO Software review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Clumsy Software "

What do you like best?

The home page is organized nicely. I appreciate some of the graphics with the reports.

What do you dislike?

The reports take too long to run, they are finicky in that they don't always capture all data within a date range. I do not like that you cannot unclick answers within an assessment. The search function also does not yield all results with partial searches.

Recommendations to others considering the product

Look for a software that will work with you not against you.

What business problems are you solving with the product? What benefits have you realized?

We use the ETO database to track partnerships with organizations and to record data on assessments delivered in Programs.

ETO Software review by User in Fund-Raising
User in Fund-Raising
Validated Reviewer
Review Source

"ETO Software review"

What do you like best?

A feature we are not using yet - the community sharing of information has the potential to help us understand the cost of moving people from where they are to self-sufficiency through the number of efforts in all of the organizations they use to help themselves. There are issues around confidentiality for partners in the community.

What do you dislike?

It is very complex and I only use a small portion of it.

What business problems are you solving with the product? What benefits have you realized?

I am using it only as a place to put data for a specific grant with many sites.

ETO Software review by Agency in Non-Profit Organization Management
Agency in Non-Profit Organization Management
Validated Reviewer
Review Source

"ETO software "

What do you like best?

It is well organized and easy to search for data.

What do you dislike?

Sometimes it loads at a slow pace or if you are not active for a while it will log you out.

Recommendations to others considering the product

They have good customer support

What business problems are you solving with the product? What benefits have you realized?

We are able to keep track of our clientele and accumulate data.

ETO Software review by User in Philanthropy
User in Philanthropy
Validated Reviewer
Review Source

"Decent documentation program. "

What do you like best?

Flexible executive reporting options helpful

What do you dislike?

Limited icons (mostly text), could use intuitive interface

What business problems are you solving with the product? What benefits have you realized?

Increase data collection for client services to measure outcomes.

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