etouches

etouches

(97)
4.2 out of 5 stars

etouches is a global leader in cloud based analytics and data driven end-to-end event management and venue sourcing solutions. The award-winning open source platform delivers innovative technology solutions to streamline the event process, providing real-time data and analytics on event performance, customer engagement, and increasing measurable event ROI. Founded in 2008, etouches has assisted over 25,000 event professionals in planning, executing, and measuring their events.

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etouches review by <span>Jake P.</span>
Jake P.
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Etouches product review

What do you like best?

Search capabilities are nice. I have found this to be very useful.

Support docs and videos are useful to reference.

Support team is amazing. Highly recommend them.

What do you dislike?

I would like to be able to manage images and documents directly through the HTML editor vs. having to go through the account level widget.

Having events auto sort to folders would be helpful. Events that are live go in 1 folder, once turned Closed, they automatically move to another folder (archive)

Formatting in HTML editor is difficult.

Create a better way to insert and format tables within the HTML editor

Many users have identified this as not being user friendly at all

Email effectiveness through firewalls and spam filters. Increase effectiveness

Attachment size restrictions are far too small for documents

Please update training materials to include new user interface

Recommendations to others considering the product

This is a good product, but it often needs help from support agents.

What business problems are you solving with the product? What benefits have you realized?

Outlined in previous question. .

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etouches review by <span>Steve M.</span>
Steve M.
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etouches - Easy to use, full featured, made for Event Professionals

What do you like best?

Options available are amazing. Ability to add functions on the fly. Customization - in crafting the registration process for guests, designing website and emails in HTML/CSS. Easy to use. And the reports! Sharing a dynamic Registrant List and other reports with a non-etouches user - feature made us weep with joy.

Having a single platform that combines Marketing, Registration, Payment, and follow-up makes life so much easier and solves the problem of having multiple software or services that do not talk to each other.

Best software support I have ever encountered.

What do you dislike?

User management could use more features for account admins. Seating module is a little basic. Would be nice to have more features (a la Social Tables).

What business problems are you solving with the product? What benefits have you realized?

Having a single event management platform for an large university at the Enterprise level, that can integrate with our existing services.

Our university does not have a centralized Events office, so this helps give us a way of viewing what all our units are doing.

What Event Management Platforms solution do you use?

Thanks for letting us know!
etouches review by Administrator
Administrator
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Great Customer Service!

What do you like best?

The customer service and support has always been very timely, pleasant, and (most of all) useful. I perform an admin function in the tool, which brings a lot of questions my way from other users in the company. eTouches support is always very helpful in tackling those questions and issues as they arise. The support team has also been quick to send issues my way if approached with authorization requests from with the company. Very much appreciated!

What do you dislike?

The browser admin interface does not always seem as intuitive as it could. There is definitely a fairly large learning curve if you intend to utilize the full feature set eTouches allows. The draw back is that the tool can seem a bit unwieldy (and perhaps expensive) if you're not planning to use every aspect, so it pays to take the time to learn, but that learning can be frustrating at times.

Recommendations to others considering the product

Definitely take the time to learn all of the capabilities of the tool. Will pay off in the end!

What business problems are you solving with the product? What benefits have you realized?

eTouches has provided a great environment in which our company can organize and execute events, ensuring a colaborative, one-stop-shop for the whole team. It has been great to have a single tool for use across the company, allowing for much needed oversight and coordination within the events team. There is always room for improvement, but overall satisfaction within the team is high.

etouches review by Administrator
Administrator
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I have greatly enjoyed using eTouches. Very user friendly.

What do you like best?

There are many things I enjoy about eTouches. The amount of control I am given over the event is great. All of the different options that are available have been very useful. As well they are constantly adding new features that allow us to grow our events.

What do you dislike?

The biggest issue I have come across is the complexity of some options. I have to go to this page, then that tab, then click this option. That will turn on an option on this other page so you can make that change.

As well the site is not designed for a Multi Level Marketing business. This makes some tasks more difficult. However, they have been making changes to improve this.

What business problems are you solving with the product? What benefits have you realized?

It has improved time management greatly. The registration system we used to use was built internally. To make some changes we would have to submit IT tickets and wait for fixes to be made. it would take hours or even days for fixes to be made. Now with etouches, I have control over almost everything. People are always amazed at how quickly I am able to make corrections.

etouches review by <span>Molly O.</span>
Molly O.
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Invitation from G2 Crowd on behalf of the vendor
Reviewed On

eTouches Review

What do you like best?

I like the ability to easily navigate between events and surveys. I also appreciate how simple it is to find and review previous events through the archive.

What do you dislike?

I wish that the system regulated formatting for phone numbers, etc. so that all of the information exported the same way. For example, that all phone numbers would be dashed or included parentheses. This would make the user experience easier.

Recommendations to others considering the product

Etouches is a simple and effective platform for events and surveys, helping the user easily gain relevant information.

What business problems are you solving with the product? What benefits have you realized?

Etouches enables our business to open up opportunities to a wide number of partners and then select those that work best using the survey information they complete.

etouches review by <span>Daniela N.</span>
Daniela N.
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Integration & Flexibility

What do you like best?

Integration between modules; versatile; user friendly; task management; excellent costumer support;

What do you dislike?

eHome and emails > HTML coding/ text formatting does not always work on 'view'. Can be frustrating if user does not know coding. For this level of platform, one expects all the buttons and functionalities to be completely responsive on 'view' .

eSelect:

1) Sometimes Select is setup before eReg settings and look and feel are completed (abstract submission opens before registration in most cases). System should allow to have look and feel settings on eSelect to be synchronized eReg settings at any time;

2) reporting - excel: sometimes formatting of spreadsheets is off, which makes it unreadable. I believe this might be a glitch in the reporting system.

Reporting in word - Great feature, but should allow formatting - some fields show out of order (field 3 and 4, showing before fields 2 and 1 etc...)

Abstract submission - front end / user: users should be prompted to save their submissions when system is close to logging them off

Project timeline - email with tasks becoming due/ overdue could be linked so people could update their tasks quicker, instead of having to browse through their entire task list.

What business problems are you solving with the product? What benefits have you realized?

eSelect - Abstract submission management > submission and review process is streamlined and easy to setup and manage both on the back and front ends, which is a huge time saver for both administrators and users

Systems are very user friendly on the front end, which helps increase submissions/ applications.

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